Motability Scheme at Pentagon Renault Lincoln

4.6
Rating 4.6
(62 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00Closed Today

Welcome to Pentagon Renault Lincoln

At Pentagon Lincoln we are proud multi-award-winning Motability Specialists, being named National Dealer Group of the Year for 2 consecutive years.

Paul White, our leading Motability specialist for over 5 years, always puts customers at ease with his light-hearted manner. Paul's career in sales is very different to his background as a tank soldier! but he's a gentle giant with a huge amount of pride in ensuring the best customer experience!

Take a look at our Google reviews to see the wonderful feedback Paul has received. Should you require any assistance, don't hesitate to phone or pop for a chat over a coffee.

Contact Pentagon Renault Lincoln on 03303906799 to make an appointment with our Motability Scheme Specialist.

Contact information

Address
Outer Circle Road
Lincoln LN2 4LD
GB
Phone Number
Call Pentagon Renault Lincoln on 0330 390 6799
Email
Reviews
Book an appointment

Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Ian Bishop
  • Jackie Lee
  • Alison White
  • Laurence Whitney
  • James Birkby
  • Samuel Newton
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
SaturdayClosed
SundayClosed

Motability service specialists:

  • Emma Scholefield
  • Joshua Jackson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Pentagon Renault Lincoln

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Pentagon Renault Lincoln

  • Rating 2.0
    The manager Gary stopped me putting no stars zero he sorted the issues out the following week
    I was told to collect my new car at 9am Saturday it wasn’t on site until 11am having been taken to the local car wash I was told they couldn’t valet it as were moving sites
    The car was dirty streaky marks inside and out footwells full of pebbles and mud
    I asked Gary the manager to look as I’m upset and unhappy he said I don’t need to see it I’ve seen already and it’s not good enough
    I’d already given my PIN number and paid my deposit it was the first thing asked for when I arrived even though the car wasn’t even there so I was tied into the deal legally
    I got home used the car in the day and when my carer left in the evening he noticed the car had different number plates on that’s so upsetting and I’m still anxious now knowing I could have lost my new license if police seen
    I couldn’t pick my kids up Sunday because of the plates and have badly let them down
    They were changed Monday but I had to ask for it to be done for the third time as they cracked it putting it on
    Gary had the car cleaned staygard weds and filled with petrol to say sorry which I appreciate
    It’s been one of the worse experiences I’ve been through made my anxiety worse mental health low it should have been an amazing experience I was looking forward to I’ll never get back
  • Rating 1.0
    Handover quite poor, given after arranging a pickup they couldn't give us the vehicle due to them not taxing it in time. Also totally inaccurate delivery time has left us with no charger for over 6 weeks.
    Response from Pentagon Renault Lincoln
    Dear Tasmin, we are sorry that you felt the need to give Pentagon Lincoln a 1* review. I will bring this to the attention of the management team at the dealership as soon as possible. If you would like to discuss this further please feel free to contact our Customer Care Team who can be contacted by, phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm).^AB
  • Rating 5.0
    I would highly recommend the renault Pentagon group. I am new to moterbilaty. Jackie Lee explained everything I needed to know about went above and beyond to help me. I am more than happy with the service I received. Thank you for all of your help.
    Response from Pentagon Renault Lincoln
    Thanks for taking the time to give Pentagon Lincoln a 5 star review! We appreciate the support, Joseph. ^RP
  • Rating 5.0
    From the minute I ordered the vehicle to the minute I collected the salesman Sam was superb kept me updated regular, helped promptly with any queries I had and overall did a super job in getting us the car we needed.
    Response from Pentagon Renault Lincoln
    Dear Paul, thank you for taking the time to give our dealership over in Lincoln a 5* review. I will send this over to the management team on-site now. ^AB
  • Rating 5.0
    The representative who helped me was Jackie lee. I am new to the moterbilaty scheme and Jackie was very helpful in explaining everything I needed to know. Jackie kindly showed me and my wife around a car and answered all of our questions and managed to get us a car sooner than the 6 month wait time. Overall, I am very happy with the customer service I receved and would highly recommend. Thankyou for all of your help.
    Response from Pentagon Renault Lincoln
    It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Joseph and would like to take this opportunity to thank you for choosing Pentagon Lincoln. ^AB
  • Rating 5.0
    A relaxed, simple,straightforward process. Excellent as I have anxiety issues and all interactions have the potential to cause me anxiety.
    Response from Pentagon Renault Lincoln
    Thanks for the 5 star review, Andrew. We're pleased to hear about your great experience at Pentagon Lincoln! ^RP
  • Rating 5.0
    A pleasure meeting Sam Newton.
    Response from Pentagon Renault Lincoln
    Thank you for your five-star rating. We really appreciate it Mark. ^AB
  • Rating 5.0
    Great customer service and staff.
    Response from Pentagon Renault Lincoln
    Thank you for your five-star rating. We really appreciate it Scott. ^AB
  • Rating 5.0
    Larry, the sales person was incredibly attentive, providing a wealth of information and a great deal of patience. Thank you. Nicola R
    Response from Pentagon Renault Lincoln
    Thanks for getting in touch Nicola. We really appreciate you taking the time to give Pentagon Lincoln a 5* review. ^AB
  • Rating 5.0
    Nice and easy. No hard sell. Will definitely use again in future
    Response from Pentagon Renault Lincoln
    Thank you for your five-star rating. We really appreciate it Elaine. ^AB
  • Rating 5.0
    Staff very helpful and polite
    Response from Pentagon Renault Lincoln
    Thank you for your five-star rating. We really appreciate it Catherine. ^AB
  • Rating 5.0
    Really good experience Larry was really helpful and humorous.Looking forward to collecting car.
    Response from Pentagon Renault Lincoln
    Thanks for getting in touch Thomas. We really appreciate you taking the time to give Pentagon Lincoln a 5* review. ^AB
  • Rating 1.0
    Absolutely terrible experience!
    At time of booking I informed the lady on the phone that I needed an auto as a courtesy car. She said she would forward this on. Well she didn’t ! They had got a manual for me. I have no power in my left leg so I can’t drive a manual! They said if I stayed and waited it would take no longer than an hour. I was already felling very unwell as struggling with my MS.
    At nearly two hours of waiting I enquired as to the whereabouts ofy car. “He’s just bringing it round” was the reply. Another 30 mins had past so I asked again ! By this time I was feeling incredibly unwell and was unsure if I could even drive home! I had to ask again and said I just need my car and need to go home now!!! It was eventually brought around to me!! Awful experience! For someone who is unwell on motability for a disability it’s unacceptable to be kept waiting that long. I would appreciate a call to explain why this happened! And the girls who take the bookings need to ensure the correct information is related to appropriate department! I won’t be getting another motability vehicle from pentagon!!!
    Response from Pentagon Renault Lincoln
    Dear Helen, we are sorry that you felt the need to give Pentagon Lincoln a 1* review. I will bring this to the attention of the management team at the dealership as soon as possible. If you would like to discuss this further please feel free to contact our Customer Care Team who can be contacted by, phone or via email. Email: customer.care@pentagon-group.co.uk. Telephone: 0330 390 6898 (Monday - Friday 8.30am-5.30pm).^RP
  • Rating 5.0
    Highly recommend
    Response from Pentagon Renault Lincoln
    Dear Paul, thanks for giving Pentagon Lincoln a 5 star review. We appreciate the kind words! ^RP
  • Rating 5.0
    Great service all round, polite and knowledgeable staff, welcoming and efficient, nothing negative easy and simple for the customer would recommend to others looking to buy a car without unnecessary problems or pressure.
    Response from Pentagon Renault Lincoln
    It’s always great to hear from customers who would feel confident recommending us after visiting our dealership. We appreciate your feedback Raman and would like to take this opportunity to thank you for choosing Pentagon Lincoln. ^AB
  • Rating 5.0
    Joshua was friendly professional and extremely helpful
    Response from Pentagon Renault Lincoln
    Thanks for getting in touch Sandra. We really appreciate you taking the time to give Pentagon Lincoln a 5* review. ^AB
  • Rating 5.0
    Excellent customer service
    Response from Pentagon Renault Lincoln
    Thank you for your five-star rating. We really appreciate it Abbey. ^AB
  • Rating 5.0
    You Pick car up and returned. Very pleased.
    Response from Pentagon Renault Lincoln
    Thanks for the great rating Jeanette. We really appreciate the support. ^AB
  • Rating 5.0
    Quick efficient service.
    Response from Pentagon Renault Lincoln
    Thanks for getting in touch Jeanette. We really appreciate you taking the time to give Pentagon Lincoln a 5* review. ^AB
  • Rating 5.0
    John Murphy 21jacòbèan ģreat services no problems 😊 👌
    Response from Pentagon Renault Lincoln
    Thanks for getting in touch John. We really appreciate you taking the time to give Pentagon Lincoln a 5* review. ^AB

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