Motability Scheme at Citygate Volkswagen West London

4.4
Rating 4.4
(119 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00
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Welcome to Citygate Volkswagen West London

Motability Scheme at Citygate Volkswagen West London

At Citygate Volkswagen West London, all of our sales team are trained Motability Scheme Specialists.

Our team has a deep understanding of the Scheme and how to deliver the best service to Motability customers. When you visit us, we'll talk to you about your needs and make sure the vehicle you choose is right for you throughout the lease. We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way. If you'd prefer a quiet time to visit, low lighting/sounds or any other requests, let us know – your comfort is our priority.

Contact Citygate Volkswagen West London on 02089966600 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Capital Interchange Way
Brentford TW8 0EX
GB
Get directions
Phone Number
Call Citygate Volkswagen West London on 020 8996 6600
020 8996 6600
020 8996 6600
Website

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Email

Email us

Feedback

Leave dealer feedback

Reviews

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Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Clarence Orenzo
  • Pouya Mehrabi
  • Otis Freedman
  • Irfan Houssein
  • Marta Zajac
  • Darren Mckenna
  • Besuan Robeen
  • Hashmatullah Ahmed
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Cristina Muntean
  • Clyde Dsouza
  • Sacha Halligan
We recommend calling and booking an appointment before visiting.
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Accessibility features at Citygate Volkswagen West London

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Citygate Volkswagen West London

  • Rating 5.0
    Friendly and professional staff.
    Response from Citygate Volkswagen West London
    Thank you for taking the time to write this wonderful review.

    I am very glad to hear that you were pleased with the level of service,

    Many thanks,
    Adam
  • Rating 5.0
    Hash was friendly, very helpful and explained everything thoroughly. He made sure that he gave us a quick demonstration too.
    Response from Citygate Volkswagen West London
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.

    Kind regards.
    Adam
  • Rating 5.0
    A seamless smooth service. Will recommend to everyone.
    Darren is a star employee🙏🏽
    Kind thanks for your hrlp
    Response from Citygate Volkswagen West London
    Dear Lehoma,

    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.

    Kind regards.
    Adam
  • Rating 5.0
    Darren was really helpful through the whole process.
    Response from Citygate Volkswagen West London
    Good afternoon Azem,

    Thank you for the great review and the feedback for Darren,

    we really appreciate it.

    We look forward to welcoming you back to the business again soon.

    Kind regards.
    Adam
  • Rating 1.0
    Its taking a very long time.
    It did take a long time, but all good now.
    Thank you
    Response from Citygate Volkswagen West London
    Good afternoon Sally,

    Thank you for taking your time to leave this review.

    I am sorry to hear on this occasion we did not meet your expectations.

    We would like to investigate your concerns in more depth and have passed your details onto the management team.

    Please send me any additional details of your experience and your contact details to reviews@citygate.co.uk.

    Kind regards,
    Adam
  • Rating 5.0
    Great service
    Extremely helpful
    Very good experience
    Thank you very much
    Response from Citygate Volkswagen West London
    Hello Sara

    Thank you for taking the time to leave us a review about your visit.

    We pride ourselves on our customer services

    Kind regards,
    Adam
  • Rating 1.0
    Very bad
    Response from Citygate Volkswagen West London
    Good Afternoon,

    I would like to take this opportunity to sincerely apologise for the experience you had with West London VW. I am sorry to hear on this occasion we did not meet your expectations. My management and I would like to investigate your complaint. Please email me your contact details and any further information to reviews@citygate.co.uk and I will assist you.

    Kind Regards,
    Lauryn
  • Rating 5.0
    It was very good
    Response from Citygate Volkswagen West London
    Good Morning Paramjit,

    Thank you for taking the time to leave Citygate West London a five-star rating. We are pleased to see you had a positive experience during your visit with us and if there is anything our team can do to assist you, we are only a phone call away.

    Many thanks,
    Charlie
  • Rating 5.0
    I am confirmed happy for your service excellent service towards me thanks very much indeed
    Response from Citygate Volkswagen West London
    Good Afternoon Soran,

    Here at Citygate we appreciate customer feedback and would like to thank you for taking the time to leave us a review. If we can assist you with any further enquiries, you can contact us via telephone or email.

    Kindest regards,
    Charlie
  • Rating 5.0
    Excellent staff and service. Been a long time customer and always impress by high standards
    Response from Citygate Volkswagen West London
    Good Morning Khadijeh,

    Thank you so much for your positive feedback and 5-star rating! Here at Citygate we appreciate you taking the time to share your rating with us and if you require any further assistance following from your visit, please do not hesitate to get in touch.

    Best Wishes,
    Lauryn
  • Rating 5.0
    Very friendly staff
    Response from Citygate Volkswagen West London
    Good Morning Djamal,

    Here at Citygate we appreciate customer feedback and would like to thank you for taking the time to leave us a review. If we can assist you with any further enquiries, you can contact us via telephone or email.

    Warm Regards,
    Lauryn
  • Rating 5.0
    Very good experience, very accommodating and assisted with the process, was quick and easy to order and looking forward to collection.
    Response from Citygate Volkswagen West London
    Good Afternoon Amir,

    Thank you for leaving a 5-star review! Customer feedback is extremely important to us and your comments have been forwarded on to the team. We look forward to seeing you again!

    Many Thanks,
    Lauryn
  • Rating 5.0
    Very good
    Response from Citygate Volkswagen West London
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.

    Kind regards,
    Charlie
  • Rating 5.0
    I was given high-quality service by the reception team and the service team. I felt comfortable and well tended to buy ordered Staff at Volkswagen West London. I’m looking forward to my next return as it was so pleasant

    Thank you
    Response from Citygate Volkswagen West London
    Hello Phillip.

    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received at Citygate West London.

    Many thanks,
    Charlie
  • Rating 5.0
    Excellent experience. Couldn't ask for more. Key points for me were:
    I was welcomed and dealt with professionally as soon as I arrived.
    I was able to work at VW while I waited (oil service). This is something I not only valued but enjoyed (eg somewhere different).
    Service was completed in the time frame advised which enabled me to carry out what I had planned for my day post service.
    Thanks to all involved
    Response from Citygate Volkswagen West London
    Thank you so much for your positive feedback Kaniz! Here at Citygate we appreciate you taking the time to share your rating with us - we will share this with the team!

    If you require any further assistance following from your visit, please do not hesitate to get in touch.

    Many thanks,
    Lauryn
  • Rating 5.0
    Excellent customr service
    Response from Citygate Volkswagen West London
    Good Morning Corinna,

    Thank you so much for your positive feedback. Here at Citygate we appreciate you taking the time to share your feedback with us and if you require any further assistance following from your visit, please do not hesitate to get in touch.

    Many thanks,
    Lauryn
  • Rating 2.0
    Although the whole process of booking the car was stress free and helpful, once accepted there has been no contact regarding progress on supply of vehicle.
    In my one phone query resulted in reception informing me that the process could take over a year.
    I therefore wish I had not wasted time but had gone to a government recommended site to place the order which may have been a lot more productive
    Response from Citygate Volkswagen West London
    Good Morning Marti. I would like to take this opportunity to sincerely apologise for the experience you had with the sales department at Citygate. My management and I would like to investigate the matters you raised and resolute your concerns. Please send me any additional details of your experience and your contact details to reviews@citygate.co.uk.
    Kind regards
    Madison
  • Rating 5.0
    Very good
    Response from Citygate Volkswagen West London
    Dear Sally, Thank you for your high star rating. Kind regards, Taybah
  • Rating 5.0
    Nice and good treatment
    Response from Citygate Volkswagen West London
    Thank you for your kind words - we're glad to have been of service! Kind regards, Taybah
  • Rating 4.0
    Great customer service, due to road closures we were a little late, but staff were very helpful. Came with my nonverbal son and the receptionist was supportive/kind
    Response from Citygate Volkswagen West London
    Good Afternoon Caedon,

    Thank you for the high star rating

    We are pleased to see here at Citygate you had a positive expereince during your visit with us and if there is anything our team can do to assist you, we are only a phone call away.

    Kind Regards,
    Tia

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