Motability Scheme at Lookers Volkswagen Guildford
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Moorfield Road
Slyfield Industrial Estate
Guildford GU1 1SD
GB
Phone Number
Call Lookers Volkswagen Guildford on 01483 230500
01483 230500
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 11:00 - 15:00 |
Motability Scheme specialists:
- James Hart
- Ollie Szkutnik
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Ben Colley
- Sarah Spice
- Ryan James Gwyn-Griffiths
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Lookers Volkswagen Guildford
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Lookers Volkswagen Guildford
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Lookers Volkswagen Guildford can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Lookers Volkswagen Guildford on 01483230500 to make an appointment with our Motability specialist.
Reviews at Lookers Volkswagen Guildford
- Rating 5.0Nov 21, 2025Ollie was wonderful! He kept me updated along the way. He spent lots of time really explaining everything to me. On handover day he was wonderful! He didn't rush me at all, explained every part of the vehicle in great detail and was happy to go over anything I hadn't grasped. Truly a magnificent service I received from Ollie. Very appreciative!
- Rating 5.0Oct 9, 2025As a previous staff member, I'm always treated like a VIP by Kieran Daly, the service manager.
However, the service consultant, Ryan, failed to call me at the end of the day to say my vehicle was NOT ready, and I had to contact Kieran the next morning to find out what was happening.Response from Lookers Volkswagen GuildfordOct 9, 2025Dear Nicola B.,
Thank you for taking the time to share your feedback with us. We are delighted to hear that Kieran Daly continues to provide you with VIP treatment, which reflects the high standards we strive for at Lookers Volkswagen Guildford.
However, I am sorry to learn about the communication issue you experienced with Ryan regarding your vehicle's readiness. We understand how important timely updates are, and we will address this with our team to ensure better communication in the future.
Your feedback is invaluable in helping us improve our services, and we truly appreciate your understanding and patience. If there is anything further we can do for you, please do not hesitate to reach out.
Thank you once again for your review and for being a valued part of our community.
Best regards,
Ann
Customer Advisor
Lookers Volkswagen Guildford - Rating 5.0Oct 1, 2025The gentlemen was great very helpful show myself and my wife all the features in the car even one on your mobile phone how to use it to get out of tight spots un Like most salesman are only interested in earning commission Just want to sell you electric cars Which are load of crap. They lie about the mileage.Response from Lookers Volkswagen GuildfordOct 3, 2025Hello Lee C.,
Thank you for taking the time to leave such a positive review. We're thrilled to hear that you and your wife had a great experience with our team at Lookers Volkswagen Guildford. It's wonderful to know that our staff was able to assist you in understanding all the features of your car, including the mobile phone integration for those tight spots. We strive to provide a comprehensive and honest service, and your feedback is greatly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Lookers Volkswagen Guildford Team - Rating 5.0Sep 8, 2025Was perfect and easy to order and very helpfulResponse from Lookers Volkswagen GuildfordSep 9, 2025Hello James,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that your experience with us was perfect and that you found the ordering process easy and our team helpful. Providing excellent service is our top priority, and it's always rewarding to know when we've achieved that. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Guildford.
Best regards,
The Motability Scheme Team at Lookers Volkswagen Guildford - Rating 5.0Sep 2, 2025Very good no dramatics just got on with doing what was requiredResponse from Lookers Volkswagen GuildfordSep 3, 2025Dear Josephine C.,
Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you had a great experience with us at Lookers Volkswagen Guildford. Our team strives to provide efficient and straightforward service, and it's wonderful to know that we met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering excellent service to all our customers.
We look forward to welcoming you back in the future.
Best regards,
The Lookers Volkswagen Guildford Team - Rating 1.0Aug 29, 2025Overall, the whole experience was disorganised, misleading, and lacking in customer care. I felt I had to continually chase for information, was given incorrect or misleading details, and was not properly guided through the process.Response from Lookers Volkswagen GuildfordAug 29, 2025Dear Charlotte,
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at Lookers Volkswagen Guildford. It is disappointing to learn that we did not meet your expectations, and I apologize for any inconvenience caused by the disorganization and lack of communication you encountered.
We strive to provide clear and accurate information to all our customers, and it is concerning to hear that this was not your experience. Your feedback is invaluable, and we will be reviewing our processes to ensure that we improve our service and communication.
If you would like to discuss your experience further or if there is anything specific we can do to address your concerns, please feel free to reach out to us directly. We are committed to making things right and ensuring a better experience for you in the future. You can contact vehiclecomplaint@lookers.co.uk if you would like to raise your concerns.
Thank you once again for bringing this to our attention.
Kind regards,
Ann
Customer Advisor
Lookers Volkswagen Guildford - Rating 5.0Aug 12, 20255 star I couldn’t fault him was great from start to finish.Response from Lookers Volkswagen GuildfordAug 12, 2025Dear Laura N.,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a great experience from start to finish. Your feedback is incredibly valuable to us, and it’s fantastic to know that our team met your expectations. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Guildford.
Best regards,
The Motability Scheme Team at Lookers Volkswagen Guildford - Rating 2.0Jun 2, 2025N O feedback from garage. Was an oil change and service done?
Car passed MOT
Asked for wiper blades to be changed, this was not done.Response from Lookers Volkswagen GuildfordJun 3, 2025Dear Ursula,
Thank you for taking the time to share your feedback with us. I am sorry to hear about your recent experience at Lookers Volkswagen Guildford and that it did not meet your expectations. We strive to provide excellent service, and it seems we fell short in this instance.
I apologize for the lack of communication regarding your service and for not completing the requested wiper blade change. Your feedback is invaluable, and I assure you that we are looking into this matter to prevent similar issues in the future.
Please feel free to contact us directly if you have any further questions or if there is anything else we can do to assist you. We appreciate your patience and understanding.
Kind regards,
[Your Name]
[Your Position]
Lookers Volkswagen Guildford - Rating 5.0May 28, 2025James Hart is amazing kept us informed and helped throughout and was very patient and honest through the process.Response from Lookers Volkswagen GuildfordMay 29, 2025Thank you for the great review and the feedback on James we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards Volkswagen Guildford.
- Rating 5.0May 27, 2025D was friendly, knowledgeable and supportive. Let us take our time to decide what we wanted.
The presentation of Lookers is clean and fresh.Response from Lookers Volkswagen GuildfordMay 28, 2025Dear Benedikt-layne W.,
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with D and that you found our presentation at Lookers Volkswagen Guildford to be clean and fresh. Our team strives to provide knowledgeable and supportive service, and it's wonderful to know that you felt comfortable taking your time to make your decision.
Your feedback is greatly appreciated and motivates us to continue delivering excellent service. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Lookers Volkswagen Guildford Team - Rating 5.0May 19, 2025Lookers we're first classResponse from Lookers Volkswagen GuildfordMay 20, 2025Hello John,
Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a first-class experience with us at Lookers Volkswagen Guildford. Our team is dedicated to providing the best service possible, and it's always rewarding to know that our efforts are appreciated. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to seeing you again!
Best regards,
The Lookers Volkswagen Guildford Team - Rating 5.0May 15, 2025Great, efficient really good at explaining everything, really happy customerResponse from Lookers Volkswagen GuildfordMay 16, 2025Hello Laura,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with us at Lookers Volkswagen Guildford. Our team always strives to provide efficient service and clear explanations, so it's fantastic to know that we met your expectations. Your satisfaction is our top priority, and your feedback truly means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Guildford Team - Rating 5.0Apr 1, 2025Excellent service- everything explained and advice givenResponse from Lookers Volkswagen GuildfordApr 1, 2025Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Feb 11, 2025The young gentleman was so helpful … and made me feel very comfortableResponse from Lookers Volkswagen GuildfordFeb 11, 2025Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Dec 18, 2024Smooth and reassuring for a motability customerResponse from Lookers Volkswagen GuildfordDec 18, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Nov 26, 2024Wonderful customer service from ollie thank youResponse from Lookers Volkswagen GuildfordNov 28, 2024Thank you for the great review and the feedback on Ollie, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Nov 18, 2024Brilliant from start to finishResponse from Lookers Volkswagen GuildfordNov 18, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 1.0Nov 12, 2024Once you have the car they really do not care and mess us around.Awful Awful experience only care for the review.Response from Lookers Volkswagen GuildfordNov 12, 2024Thank you for the great review and the feedback on James and Craig, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Nov 8, 2024The guy was very helpful … and made me feel comfortable …Response from Lookers Volkswagen GuildfordNov 8, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Oct 15, 2024Excellent service. Located the exact car we wanted when 6 other VW dealerships couldn't. James was extremely helpful, polite and an asset to VW.Response from Lookers Volkswagen GuildfordOct 16, 2024Thank you for the great review and the feedback on James, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Ollie at Lookers Volkswagen Guildford. It's fantastic to know that he provided you with such detailed and attentive service throughout your journey with us.
We are delighted that Ollie was able to make the handover day smooth and informative for you, ensuring you felt comfortable and well-informed about your new vehicle. Your kind words truly mean a lot to us and will be shared with Ollie and the team.
Thank you once again for your review and for choosing the Motability Scheme at Lookers Volkswagen Guildford. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Ann Scott
Customer Adviser
Lookers Volkswagen Guildford