Motability Scheme at Lookers Volkswagen Van Centre Guildford

4.2
Rating 4.2
(7 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00

Contact information

Address
Astolat Way
Old Portsmouth Road
Guildford GU3 1NE
GB
Phone Number
Call Lookers Volkswagen Van Centre Guildford on 01483 462500
Email
Reviews
Visit dealer website

Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:30
Sunday10:00 - 16:00

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Noff Diliberto
  • Mark Diamond
  • Jacob Tickner
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Volkswagen Van Centre Guildford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Volkswagen Van Centre Guildford

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Lookers Volkswagen Van Centre Guildford can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Volkswagen Van Centre Guildford on 01483462500 to make an appointment with our Motability specialist.

Reviews at Lookers Volkswagen Van Centre Guildford

  • Rating 5.0
    Good fast efficient and friendly
    Response from Lookers Volkswagen Van Centre Guildford
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Excellent. All members of staff so professional and courteous. Kept fully informed. Can’t fault the whole process.
    Response from Lookers Volkswagen Van Centre Guildford
    Hi


    Thank you for taking the time to leave us a 5 star review. We hope you have a great day!


    Thank you
    Amy
  • Rating 5.0
    Kind and helpful
    Response from Lookers Volkswagen Van Centre Guildford
    Thank you for the 5 stars. We are thrilled you enjoyed your experience with us!
  • Rating 1.0
    We were told my service and MOT would be 3 hrs, so came back after 3 hrs to find that they had serviced the car but hadn’t even started the MOT. So waited there as was told would be another hour, 2 hours later it was finished! Luckily I had my husband with me as I am a wheelchair user…. Not impressed to having to wait 5 hours!!
    Response from Lookers Volkswagen Van Centre Guildford
    Hi Suzanne,

    We are sorry to hear about your recent experience with us and the delay you encountered.

    We appreciate your custom and always aim to provide our customers with a great service. We would love to hear more about your experience with Lookers. If there is something more, we could do to further improve the service we have provided to you, we would please ask that you provide more details, comments, suggestions to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk.

    Thank you for your feedback and again we are very sorry.
  • Rating 5.0
    Great customer service
    Response from Lookers Volkswagen Van Centre Guildford
    Thank you for the 5 stars. We are thrilled you enjoyed your experience with us :)
  • Rating 4.0
    Everything went well until the car wash at the end. Awful job, wish they hadn't bothered. Missed numerous parts and used a dirty, greasy, chamois to finish. Windows we're filthy and needed cleaning when I got home.
    Sack your valeter.
    Response from Lookers Volkswagen Van Centre Guildford
    We appreciate your custom and always aim to provide our customers with a great service. We would love to hear more about your experience with Lookers. If there is something more, we could do to further improve the service we have provided to you, we would please ask that you provide more details, comments, suggestions to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk.
  • Rating 5.0
    Polite staff.
    Response from Lookers Volkswagen Van Centre Guildford
    Hi Stephen, Thank you for your comments!

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