Motability Scheme at County Vauxhall Barnstaple

4.8
Rating 4.8
(49 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00Closed Today
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Contact information

Address
County Vauxhall
Coney Avenue
Barnstaple EX32 8QJ
GB
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Phone Number
Call County Vauxhall Barnstaple on 01271 327328
01271 327328
01271 327328
Website

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Email

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Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Mark Floyd
  • Keith Ainger
  • Christopher Ariss
  • Ben Street
  • Adam Davie
  • Michael Smallman
  • Wilson Ng
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Michelle Hillman
  • Tim Layland
  • Barry Palfrey
  • James Dawson
We recommend calling and booking an appointment before visiting.
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Accessibility features at County Vauxhall Barnstaple

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to County Vauxhall Barnstaple

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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County Vauxhall Barnstaple can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact County Vauxhall Barnstaple on 01271327328 to make an appointment with our Motability specialist.

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Reviews at County Vauxhall Barnstaple

  • Rating 5.0
    Absolutely brilliant. Wilson helped up every step of the way and actually went above and beyond with his Customer service. A++++
  • Rating 5.0
    Highly recommend James
  • Rating 5.0
    Fantastic service from James. Answered all my questions and dealt with my application promptly. He even rang to check how I was getting on with ny new vehicle. Highly recommended
  • Rating 5.0
    Nice, reception staff, car washed for me .
  • Rating 5.0
    They went above and beyond to ensure we had everything we needed to make the most of our motabilty car
  • Rating 5.0
    Everything went smoothly, Wilson was amazing, I'm extremely happy with everything
  • Rating 5.0
    Wilson from the dealership was brilliant , always kept me updated and informed me on everything I needed to know , since overall the whole experience was perfect
  • Rating 5.0
    This was our first experience dealing with Wilson as our Motability Sales Adviser, he greeted us as soon as we walked in - was very friendly and confident. He talked through everything thoroughly, took us out to the Grandland which we knew we wanted to get again as it’s a great car and good size boot for our sons wheelchair. He talked us through the changes to the Grandland since we last got ours, answered all our questions confidently. We were very impressed with Wilson and look forward to dealing with him again when the new Grandland arrives.
  • Rating 5.0
    Great customer experience and very helpful and very polite staff
  • Rating 5.0
    Excellent made very welcome by James and was at ease with the car that was chose very understanding to
  • Rating 5.0
    Very professional service
  • Rating 5.0
    The car sales man was amazing , we had to wait a bit for the new car and the salesman called Keith was so good , phoning me at regular times to give me updates , very good amazing salesman
  • Rating 5.0
    Lovely happy guy. Very helpful and we felt at ease with him as we had no idea about a motability car. Many thanks 😊
  • Rating 5.0
    Great customer service
  • Rating 5.0
    Great experience from ordering a new car and collection. Amazing staff, thoughtful plus very helpful..mark is fantastic, thank you
  • Rating 5.0
    Exelent customer service
  • Rating 5.0
    I saw Mark Floyd in Barnstaple Vauxhall to collect my car, he was brilliant and explained everything in detail and was kind, friendly and very helpful, I am very happy with my experience at Vauxhall and would highly recommend Vauxhall to all of my friend or family in the future, thank you so much for a very pleasant and easy experience.
  • Rating 5.0
    Mark was excellent, he took me through the entire process smoothly and made me feel confident in my choice and county Vauxhall, as I was changing from mini. I can’t rate him highly enough, a total credit to your team!
  • Rating 2.0
    Gave me a courtesy car that was difficult to drive, a Vauxhall Grandland. I drive an Astra because the height is correct for me to get in and out. I use my speed limiter for comfort and safety. The grandland model has a different way of setting which meant it was saved at 60mph. I didn’t know how to operate it. The ergonomics of the pedals are unsuitable for me without the speed limiter working. My car needed a new windscreen mirror. When I first reported the fault on April 26th I was Tod by a member of the reception team that I had probably pressed a wrong button in the settings menu. Not the case. It took more than 3 months to diagnose the fault and 5 months to fix it. Service department made no provision for a courtesy car, I live alone 14 miles away. No one is available able to drive me during the working day. I rang ahead a week before the booking and asked what the courtesy car would be. I was told a Grandland. I specified that it was too high from the ground. The person I spoke to told me that she had change it to a Corsa that I had driven before. On the day it wasn’t available. I had to go into service 3 times. Computer diagnostics initially said it was fine, but no one took it for a test drive. It was only when they received new software from Vauxhall on the third visit, a 2.5 hour appointment, and the software wouldn’t calibrate, that they realised that I needed a new front camera. After the first appointment when I realised that nothing had changed I went back to the service department. A member of the service team booked an appointment for 5 weeks time. I said that I didn’t think much of the way they treat disabled customers. He told me that the problem was nothing to do with my disability. It has everything to do with my disability. I chose my Astra Ultimate for the AGR seat, essential for my comfort and the safety alerts which I have come to rely on. As a disabled person I want to get to my destination with as much ease as possible. Apart from which, I paid an advance payment of £3,500 together with my lease hire charge. I wanted what I have paid for. I have been a customer with Vauxhall since 2012. I have the petrol engine 2022 Ultimate on order.There was approximately a 5 week wait between appointments. The Equality Act 2010 clearly states that disabled people have protected characteristics and reasonable adjustments should be made to access goods and services. In spite of the amount of time my car was with the service department, I still have to return on September 14th for what I have been told will be a 1 hour service. I am dreading going there. After driving the Grandland and not being able to engage the speed limiter, I suffered excruciating pain from muscle spasms caused by my one of my health conditions. The service staff should shoe interest in disabled people’s needs. If it wasn’t for the fact that the Astra Ultimate is the very best car for me, and no other brand has a model with an AGR seat, I would be leaving Vauxhall. I have always enjoyed excellent service from the sales team.
  • Rating 5.0
    Excellent Customer Service Experience

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