Key to symbols

Access Symbols Explained:

  • Facilities for the partially sighted or blind We provide facilities for people who are visually impaired. For example: Braille formats, large print, audio tapes etc.
  • Assistance dogs welcome Assistance Dogs
  • Assisted wheelchair access Wheelchair access into our premises is possible with assistance.
  • Non assisted wheelchair access Full, non-assisted, wheelchair access into our premises is possible.
  • Facilities for the mobility impaired We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
  • Customer toilet facilities We provide customer toilets.
  • Accessible toilets We have fully accessible toilets installed at our premises.
  • Sign language for deaf people We offer a sign language service; please ask our staff for full details.
  • Facilities for hard of hearing people We offer facilities for hard of hearing people.
  • Induction loop available An induction loop has been installed to benefit our hard of hearing customers.
  • Customer parking facilities We provide customer car parking.
  • Accessible car parking We provide accessible car parking spaces for disabled customers.
  • Intercom outside of the premises An intercom is available at the entrance providing communication with our staff.
  • Temporary ramp available We provide temporary ramps to improve access to the building.
  • Staff assistance available Our staff have been trained to offer excellent service levels, please ask if you have any particular requirements.
  • Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin Low payment counters or an alternative such as portable chip and pin machine, a lap tray or a clipboard.
  • Low Reception/Information counters Low Reception/Information counters available for wheelchair users.
  • Automatic doors present Our premises are fitted with automatic doors to ease entry.
  • Customer lift provided A customer lift has been provided.
  • Accessible lift provided An accessible customer lift has been installed, improving access for wheelchair users.
  • Alternative service available We provide alternative services to improve access for disabled customers, please ask staff for more details.
  • Parent with pushchair access Our premises are accessible to parents with a pushchair or pram.
  • Baby changing facilities We provide baby changing facilities.
  • Accessible baby changing facilities Accessible baby changing facilities are available.
  • Alternative Languages available Alternative languages available
  • Staff have received Disability Awareness Training Disability Training for Staff
  • Home visit available. Home visit available for a vehicle demonstration
  • MOTs on site MOTs on site
  • Collection and Delivery Service Collection and Delivery Service available
  • Wash and Vac Wash and Vac service available
  • Courtesy cars available Courtesy cars available
  • Trade-in Available
    This dealership offers the option of trading in your current car as part payment towards the Advance Payment on your new Motability Scheme car. Trading in your car is one of the many options available to you as a means of disposing of your existing car. It is important to note that a trade-in arrangement and contract is agreed between yourself and the dealer, Motability Operations has no involvement in a trade-in transaction.


Premier Partner

A Motability Premier Partner dealership will have a minimum of two trained Motability Sales Specialists and two After Sales Specialists based at the dealership. A Premier Partner may offer a home visit service if it is required. However, collection of your car must take place at the dealership to enable you to enter your PIN for the agreement. Premier Partners offer ‘while you wait’ servicing and MoTs by appointment, and will wash and vacuum your car after a service, MoT or any repairs. They will also provide you with a courtesy car, when given a minimum of three weeks advance notice.

Premier Service Agent

A Motability Premier Service Agent will have a minimum of two trained Motability After Sales Specialist based at the premises. Premier Service Agents offer ‘while you wait’ servicing and MoTs by appointment, and will wash and vacuum your car after a service, MoT or any repairs. They will also provide you with a courtesy car, if you give them a minimum of three weeks advance notice.