Motability Scheme at Pentagon Vauxhall Derby

4.9
Rating 4.9
(336 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00Closed Today
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Welcome to Pentagon Vauxhall Derby

Meet Heather, who has been a part of the team since June 1998, when she walked through our doors at the age of 16. She’s been our Motability Specialist since 2004 delivering over 6000 vehicles! When not looking after our customers, she enjoys spending time with her family, friends, and beloved Pug Winnie, who sometimes comes to work to help out!She goes the extra mile to make every customer feel valued and over the years has gained an impressive collection of thank you cards!

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Pentagon Vauxhall Derby can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Pentagon Vauxhall Derby on 03303906799 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Pentagon Island.
Nottingham Road
Derby DE21 6HB
GB
Get directions
Phone Number
Call Pentagon Vauxhall Derby on 0330 390 6799
0330 390 6799
0330 390 6799
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Heather Gill
  • Matthew Hilton
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Lee White
  • Darren Hurt
We recommend calling and booking an appointment before visiting.
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Accessibility features at Pentagon Vauxhall Derby

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Pentagon Vauxhall Derby

  • Rating 5.0
    Everything has been really well and just waiting for the date of my car has its not here yet so up to now Everything been really well thanks
    Response from Pentagon Vauxhall Derby
    Hello Marcus,

    Thank you so much for taking the time to leave us such a positive review. We're thrilled to hear that your experience with us has been going really well. We understand that you're eagerly awaiting the arrival of your car, and we assure you that we're doing everything we can to ensure it arrives as soon as possible. If you have any questions or need further assistance in the meantime, please don't hesitate to reach out. We appreciate your patience and look forward to seeing you soon.

    Best regards,
    The Motability Scheme Team at Pentagon Vauxhall Derby
  • Rating 3.0
    No communication until they were on way to return my vehicle so don't know if it's been serviced or if everything OK with mot
    Response from Pentagon Vauxhall Derby
    Hello Louise,

    Thank you for taking the time to share your feedback with us. We apologize for the lack of communication regarding the servicing and MOT of your vehicle. Your experience is important to us, and we strive to ensure that all our customers are kept informed throughout the process.

    Please rest assured that we will look into this matter to improve our communication in the future. If you have any further questions or need more information about your vehicle's service, please feel free to contact us directly. We are here to help and ensure your satisfaction.

    Thank you for choosing the Motability Scheme at Pentagon Vauxhall Derby.

    Best regards,

    Pentagon Vauxhall Derby
  • Rating 5.0
    Heather was lovely she kept me upto date whilst we was waiting for the car. On the day I collected my car heather showed me round all the controls thankyou so much heather x
    Response from Pentagon Vauxhall Derby
    Dear Charlotte,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Heather at Pentagon Vauxhall Derby. It's fantastic to know that she kept you informed and made sure you were comfortable with all the controls when you collected your car. Your kind words will certainly be shared with Heather and the team. We are delighted to have been able to assist you and look forward to serving you again in the future.

    Warm regards,

    The Motability Scheme Team at Pentagon Vauxhall Derby
  • Rating 5.0
    Very nice lady xx
    Response from Pentagon Vauxhall Derby
    Hello Jacqueline,

    Thank you so much for your kind words and for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with us at Pentagon Vauxhall Derby. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Motability Scheme Team at Pentagon Vauxhall Derby
  • Rating 5.0
    Easy to deal with, polite friendly and efficient service. Happy customer
    Response from Pentagon Vauxhall Derby
    Hello Oren M.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service easy to deal with, polite, friendly, and efficient. It's always our goal to ensure our customers have a positive experience, and your feedback truly means a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Pentagon Vauxhall Derby
  • Rating 5.0
    Excellent service from heather who is an asset to the vauxhall team
    Response from Pentagon Vauxhall Derby
    Hello Mark W.,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you received excellent service from Heather. She is indeed a valuable member of our team, and your kind words will certainly make her day. We are committed to providing the best experience for our customers, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Pentagon Vauxhall Derby
  • Rating 5.0
    It was great to have Heather she really did a good job and her communication is brilliant thanks
    Response from Pentagon Vauxhall Derby
    Hello Igors P.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Heather provided you with excellent service and that her communication met your expectations. Your feedback is greatly appreciated and will be shared with Heather and the team. We look forward to serving you again in the future.

    Best regards,
    The Pentagon Vauxhall Derby Team
  • Rating 5.0
    10/10 experience
    Response from Pentagon Vauxhall Derby
    Hello Kieran B.,

    Thank you for sharing your experience and for giving us a perfect 10/10 rating! We are thrilled to hear that you had such a fantastic time at Pentagon Vauxhall Derby. Our team is dedicated to providing the highest level of service, and we truly value your feedback. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Pentagon Vauxhall Derby Team
  • Rating 5.0
    Customer service was excellent cannot fault anything highly recommended first class
    Response from Pentagon Vauxhall Derby
    Hello Anita,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with our customer service at Pentagon Vauxhall Derby. Your recommendation means a lot to us, and we are delighted to know that we met your expectations. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Pentagon Vauxhall Derby
  • Rating 5.0
    Heather, was really helpful 10 out of 10
    Response from Pentagon Vauxhall Derby
    Hello Leon B.,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Heather was able to assist you effectively and that you had a great experience with us. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Pentagon Vauxhall Derby.

    Best regards,
    The Motability Scheme Team at Pentagon Vauxhall Derby
  • Rating 5.0
    Had a fantastic experiance at Pentagon Vauxhall, Staff really friendly and helpful, quick application process, would recommend highly.
    Response from Pentagon Vauxhall Derby
    Hello Gemma,

    Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had a fantastic experience at Pentagon Vauxhall Derby. Our team takes great pride in providing friendly and helpful service, and it's fantastic to know that you found the application process quick and efficient. Your high recommendation means a lot to us, and we're delighted to have met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    The Pentagon Vauxhall Derby Team
  • Rating 5.0
    very good service
    Response from Pentagon Vauxhall Derby
    Hello Kathryn,

    Thank you for taking the time to share your wonderful review! We are delighted to hear that you received excellent service during your visit to Pentagon Vauxhall Derby. Our team is committed to delivering the best possible experience, and your feedback means a lot to us. If you have any additional comments or require assistance in the future, please feel free to reach out. We look forward to serving you again!

    Best regards,
    The Pentagon Vauxhall Derby Team
  • Rating 5.0
    Excellent service
    Response from Pentagon Vauxhall Derby
    Hello Paula B.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you received excellent service at Pentagon Vauxhall Derby. Our team is dedicated to providing the best experience possible, and your feedback is truly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Pentagon Vauxhall Derby Team
  • Rating 5.0
    Heather was amazing, couldn't ask for a better dealer and experience
    Response from Pentagon Vauxhall Derby
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Heather is very friendly and helpful. She explained each stage carefully as made the changeover very easy.
    Response from Pentagon Vauxhall Derby
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Very friendly and very helpful highly recommend
    Response from Pentagon Vauxhall Derby
    Hello Tanya,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team friendly and helpful. Your recommendation means a lot to us and motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Pentagon Vauxhall Derby.

    Best regards,
    The Motability Scheme Team at Pentagon Vauxhall Derby
  • Rating 5.0
    Very pleased
    Response from Pentagon Vauxhall Derby
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    It was a pleasure talking to heather who was very nice and very helpful,thank you heather
    Response from Pentagon Vauxhall Derby
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 3.0
    Generally it was alright. But the adaptations have caused an electrical fault with the drive mode.Also some trouble with the services myvauxhall application connections incompatible with this model.
    Response from Pentagon Vauxhall Derby
    Hello Jean W.. Thank you for taking the time to leave us a review about your visit, hopefully we can get the faults sorted for you quickly.
  • Rating 5.0
    Very friendly. Quick response.
    Response from Pentagon Vauxhall Derby
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.

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