Motability Scheme at Vertu Toyota Leicester

4.9
Rating 4.9
(221 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Toyota Leicester

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Toyota Leicester can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Toyota Leicester on 01162852851 to make an appointment with our Motability specialist.

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Contact information

Address
129 Welford Road
0
Leicester LE2 6BE
GB
Get directions
Phone Number
Call Vertu Toyota Leicester on 0116 285 2851
0116 285 2851
0116 285 2851
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Stuart Bolton
  • Lucy Hutchinson
  • Sohail Ahmed
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Bradley Thacker
  • Jiten Chavda
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Toyota Leicester

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Toyota Leicester

  • Rating 5.0
    It’s very helpful
    Response from Vertu Toyota Leicester
    Thanks for taking the time to mark us as 5 stars! Kind regards, Selina
  • Rating 5.0
    Really good service
    Response from Vertu Toyota Leicester
    Hello Muhammad N.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a really good experience with our service at Vertu Toyota Leicester. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Selina
  • Rating 5.0
    Excellent customer care and service would recommend extremely helpful
    Response from Vertu Toyota Leicester
    Hello Lee,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our customer care and service at Vertu Toyota Leicester. Our team strives to be as helpful as possible, and it's fantastic to know that we met your expectations. Your recommendation means a lot to us, and we look forward to assisting you again in the future.

    Best regards,
    Kerry
  • Rating 5.0
    They are very helpful and friendly service to me
    Response from Vertu Toyota Leicester
    Hello Ibrahim N.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service helpful and friendly. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Vertu Toyota Leicester
    Danielle
  • Rating 5.0
    Lucy Hutchinson and all the other staff that dealt with us were absolutely fantastic great experience would highly recommend they were a great help
    Response from Vertu Toyota Leicester
    Hello Jason,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with Lucy Hutchinson and the rest of our team at Vertu Toyota Leicester. Your recommendation means a lot to us, and we are delighted that we could assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    They were so friendly and helpful. been there for paperwork to be done but haven’t yet collected my vehicle.
    Response from Vertu Toyota Leicester
    Dear Falguni

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and helpful during your visit. It's always our goal to ensure that our customers have a positive experience with us.

    We look forward to seeing you again soon when you come to collect your vehicle. If you have any questions or need further assistance in the meantime, please don't hesitate to reach out.

    Best regards,
    Keith
  • Rating 5.0
    Very quick and easy 👌
    Response from Vertu Toyota Leicester
    Hello Raymond,

    Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you found our service quick and easy. Providing a seamless experience for our customers is our top priority, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Keith
  • Rating 5.0
    Quick and efficient
    Response from Vertu Toyota Leicester
    Hello Gurdeep,

    Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you found our service quick and efficient. At Vertu Toyota Leicester, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards
    Keith
  • Rating 5.0
    If it wasn't for mobility there's a lot of things that I could not do that my SUV car gives me that opportunity I can get it in and out of my vehicle very easily and I can only thank mobility for that
    Response from Vertu Toyota Leicester
    Dear Harbhajan R.,

    Thank you so much for your wonderful review and for sharing your experience with us. We are thrilled to hear that your SUV has made such a positive impact on your mobility and daily life. It's our goal to ensure that our customers have the best possible experience, and your feedback is truly appreciated. If there's anything more we can do for you, please don't hesitate to reach out.

    Kind regards.
    Matthew
  • Rating 5.0
    It was very good.
    Response from Vertu Toyota Leicester
    Dear Osman M.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with us at Vertu Toyota Leicester. Your positive feedback and perfect rating mean a lot to our team, and it motivates us to continue providing excellent service to all our customers.

    If there is anything else we can assist you with or if you have any further feedback, please feel free to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 4.0
    Good
    Response from Vertu Toyota Leicester
    Hello Robert,

    Thank you for taking the time to leave us a review. We are pleased to hear that you had a good experience with us at Vertu Toyota Leicester. Your feedback is valuable to us, and we are always striving to improve our services. If there is anything specific you think we could do better, please feel free to let us know. We look forward to welcoming you back in the future.

    Best regards,
    Dean
  • Rating 5.0
    My experience was very simple as the customer servcie was brilliant.
    Response from Vertu Toyota Leicester
    Hello Riley,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found your experience with us to be simple and that our customer service met your expectations. Providing excellent service is something we strive for every day, and it's rewarding to know that our efforts are appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Toyota Leicester.

    Best regards,

    Dean
  • Rating 1.0
    I asked if they could click my fog light in which would have took 20 seconds they didn't they said they'd washed it they didn't very bad customer service
    Response from Vertu Toyota Leicester
    Dear Thomas

    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref Y1TS1508

    Kind regards,

    Keith
  • Rating 5.0
    Excellent service steved lockwood ,staff at vertu leicester
    Response from Vertu Toyota Leicester
    Dear Patricia,

    Thank you for your wonderful review! We are happy to hear that you received great service from Steve Lockwood and our team at Vertu Toyota Leicester. Your feedback means a lot to us, and we are glad to know that we met your expectations.

    Providing great service is our top priority, and it’s always nice to hear when we do well. If there’s anything else we can help you with, please feel free to reach out.

    We look forward to serving you again in the future.

    Best regards,

    Kerry
  • Rating 5.0
    Lucy was absolutely lovely, she made the process very easy and made us feel at ease.
    Response from Vertu Toyota Leicester
    Dear Kerry O.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Lucy made your experience with us both easy and comfortable. At Vertu Toyota Leicester, we strive to provide exceptional service, and it’s always rewarding to know when we’ve succeeded. Your feedback is greatly appreciated and will be shared with Lucy and the team. We look forward to assisting you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    My experience was great, customer servcie was outstanding, always willing to provide help and answer any questions, great experience and found it super easy.
    Response from Vertu Toyota Leicester
    Hello Riley G.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a great experience and found our customer service outstanding. Our team at Vertu Toyota Leicester is dedicated to providing the best support and assistance, and it’s fantastic to know that we met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Hi it was lovely to see you and the people working there are very nice and polite people and it was my first time to do M.O.T I was nervous but it went good thank you so much..
    Response from Vertu Toyota Leicester
    Hello Imtiaz S.,

    Thank you so much for taking the time to share your experience with us! We're delighted to hear that your first M.O.T went smoothly and that our team made you feel comfortable. It's wonderful to know that you found our staff to be nice and polite. Your kind words and perfect rating mean a lot to us. We look forward to welcoming you back to Vertu Toyota Leicester in the future. If you have any questions or need further assistance, please don't hesitate to reach out.

    Best regards,
    Liza
  • Rating 5.0
    Good customer service
    Response from Vertu Toyota Leicester
    Dear Sharon A.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with our customer service at Vertu Toyota Leicester. Our team is dedicated to providing the best service possible, and your feedback is greatly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Keith
  • Rating 5.0
    Excellent service
    Response from Vertu Toyota Leicester
    Dear Jabulani

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service during your visit to Vertu Toyota Leicester. Our team is dedicated to providing the best experience possible, and your feedback is a great encouragement to us all.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Dean
  • Rating 5.0
    Service was really professional welcoming and very respectful. We were really looked after and made to feel welcome.
    Thank you Vertu Leicester.
    Response from Vertu Toyota Leicester
    Dear Louise

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our service professional, welcoming, and respectful. Our team at Vertu Toyota Leicester is dedicated to ensuring our customers feel valued and well taken care of, and your kind words affirm that we are on the right track.

    It was our pleasure to assist you, and we are grateful for your generous 5-star rating. If you have any further needs or questions, please don't hesitate to reach out. We look forward to welcoming you back in the future.

    Warm regards,

    Dean

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