Motability Scheme at Vertu Volkswagen Lincoln

4.7
Rating 4.7
(80 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00

Welcome to Vertu Volkswagen Lincoln

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Volkswagen Lincoln can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Volkswagen Lincoln on 01522280844 to make an appointment with our Motability specialist.

Contact information

Address
Outer Circle Road
Lincoln
Lincoln LN2 4HX
GB
Phone Number
Call Vertu Volkswagen Lincoln on 01522 280844
Email
Reviews
Visit dealer website

Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Chris Dixon
  • Christopher Smith
  • Ole Larsen
  • Danny Harris

Opening hours:
Day of the WeekOpening hours
Monday07:45 - 18:00
Tuesday07:45 - 18:00
Wednesday07:45 - 18:00
Thursday07:45 - 18:00
Friday07:45 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Gayle Berry
  • Dave Phillips
  • Edward Tattersall
  • Russell Graham
  • Emma Georgeson
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Accessibility features at Vertu Volkswagen Lincoln

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Volkswagen Lincoln

  • Rating 5.0
    Very helpful and so easy to get a car ordered
    Response from Vertu Volkswagen Lincoln
    Hi Kieran, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. Many thanks Keith
  • Rating 3.0
    Had to wait to the following day to collect my car. No communication on the progress meant they expected me to wait around Lincoln for 7 hours for a basic service to be done. No communication to advise if the car has gone into workshop or when it might be completed
    Response from Vertu Volkswagen Lincoln
    Good morning Kevin. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth could you please email the service manager Chris.hill@vertuvolkswagen.com to discuss this further, thanks Dawn
  • Rating 5.0
    Very friendly and keep.me up to date
    Response from Vertu Volkswagen Lincoln
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Ole was absolutely brilliant and made getting our car so easy and hassle free, great customer service and answered all our questions without hesitation. Would definitely come back to Volkswagen again
    Response from Vertu Volkswagen Lincoln
    Hi Keegan. Thank you so much for your kind words! We are so happy to hear that Ole was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Kerry
  • Rating 5.0
    Excellent service. Oli was very helpful. I would highly recommend him. Thank you.
    Response from Vertu Volkswagen Lincoln
    Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Oli and the team. We hope to see you again soon. Happy motoring, Dawn
  • Rating 2.0
    For the 2nd service running the vehicle has not had a complimentary wash and since its first service we were not advised of courtesy vehicle charge of Ā£20 until we collected the vehicle.

    VHC video was well executed and informative, but unfortunately that was the only good part of the service experience.
    Response from Vertu Volkswagen Lincoln
    Hi Erol, Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref Y2ES1711 Kind regards,Keith
  • Rating 5.0
    All good. No issues, and a prompt service. Thanks.
    Response from Vertu Volkswagen Lincoln
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Excellent service,always willing to go above & beyond to help.
    Response from Vertu Volkswagen Lincoln
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Chris was incredibly knowledgeable and patient with explaining all the different features and models.
    Response from Vertu Volkswagen Lincoln
    Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
  • Rating 5.0
    Excellent service good customer relations
    Response from Vertu Volkswagen Lincoln
    Hi Ian, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. Many thanks Keith
  • Rating 5.0
    Great service
    Response from Vertu Volkswagen Lincoln
    Hi Jamie, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 4.0
    Friendly staff. Informative video of the service
    Response from Vertu Volkswagen Lincoln
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards Dawn
  • Rating 5.0
    Perfect service thank you
    Response from Vertu Volkswagen Lincoln
    Thank you for taking your time to leave this great review! Kind regards, Selina
  • Rating 5.0
    Everything was as it should be, excellent.
    Response from Vertu Volkswagen Lincoln
    Thanks for taking the time to mark us as 5 stars! Kind regards, Selina
  • Rating 5.0
    Friendly, helpful service department. Quite a long wait as a wheelchair user, but the car is well worth it. They sorted out an unexpected service as well as the MOT.
    Great job!
    Response from Vertu Volkswagen Lincoln
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
  • Rating 5.0
    Absolutly fantastic sevice. Super efficiant & friendly. Chris the mobility specialist kept intouch with updates. Super to deal with. 100 % recommend šŸ˜
    Response from Vertu Volkswagen Lincoln
    Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.
  • Rating 5.0
    Ole was great at keeping us up to date every step of the way. Great experience.
    Response from Vertu Volkswagen Lincoln
    Thank you so much for your kind words! We are so happy to hear that Ole was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
  • Rating 5.0
    Ole has been incredible during my first ever experience getting a new car and on mutability. I was concerned that I didnā€™t want to look as if I had a ā€˜disabledā€™ car for my age of 23 I wanted it to look like my peers. Ole set me up with the Taigo. I am in love. I couldnā€™t have had a better experience. Thank you so much Ole.
    Response from Vertu Volkswagen Lincoln
    Thank you so much for your kind words! We are so happy to hear that Ole was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
  • Rating 5.0
    Great customer service, extremely helpfully and went above and beyond!
    Response from Vertu Volkswagen Lincoln
    Hi Britney, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you,. Many thanks Keith
  • Rating 5.0
    Great customer service. Made sure everything was suitable for my needs. Very happy with the service my husband and I received. Ole Larson even made our 7yr old feel part of the process. Thank you.
    Response from Vertu Volkswagen Lincoln
    Hi Victoria, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. Many thanks Keith

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