Motability Scheme at Allen Ford Riverside

4.7
Rating 4.7
(154 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to Allen Ford Riverside

Motability Scheme at Allen Ford RiversideMotability Scheme at Allen Ford RiversideMotability Scheme at Allen Ford Riverside

Welcome to Allen Ford Riverside

We have fully trained Motability specialists on hand to ensure that your experience from order to delivery runs smoothly and meets your needs. They can answer any questions you may have around the Motability Scheme and our current offers.

When discussing your requirements, the team will listen to why you need the car and what you need it to be able to do before showing you around the most suitable car. Once you have a car of interest, they will arrange an unaccompanied test drive to give you the chance to experience it for yourself.

We also offer video appointments if you’re not comfortable visiting us in person and we will do all that we can to ensure that you feel comfortable and relaxed at all times.

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Contact information

Address
1 Fairground Way
Riverside
Northampton NN3 9HU
GB
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Phone Number
Call Allen Ford Riverside on 01604 417500
01604 417500
01604 417500
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • David Martin
  • Jason Fellows
  • Keenan Richards
We recommend calling and booking an appointment before visiting. Please note that the service centre's address is: Fortune Close, Riverside Retail Park, Northampton NN3 9HZ

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Jason Fowkes
  • Kerry Moore
  • Rob Patel
We recommend calling and booking an appointment before visiting. Please note that the service centre's address is: Fortune Close, Riverside Retail Park, Northampton NN3 9HZ
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Accessibility features at Allen Ford Riverside

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Allen Ford Riverside

  • Rating 1.0
    Despite booking the appointment almost four weeks in advance, having email confirmation, and checking in again a few days beforehand, we were initially told we did not have an appointment. Our details had been mixed up with a completely different car. We were then told Motability would not authorise the work.
    This left us waiting for 1 hour and 10 minutes in complete uncertainty, being told we may have to leave. Eventually, we were told it had been authorised after all.
    As someone with significant chronic pain, and autism, this situation caused extreme distress. The waiting area chairs are extremely uncomfortable and unsuitable for disabled customers. The prolonged waiting and stress made my pain significantly worse, and five days later I am still not back to my usual pain levels.
    There are no coffee or hot drink facilities, and I was only able to manage because my carer had brought water. The toilets are too far away for someone with mobility and pain issues — I need to use the toilet regularly, and the walk caused further pain and difficulty.
    After the initial delay, it then took another two and a half hours for the service to be completed, during which I was left sitting in considerable pain.
    When we got home, we discovered the tyre pressures had been set incorrectly, meaning my carer now has to sort this out separately.
    Parking is also very limited and tight, which adds further difficulty for disabled customers.
    The only positive was that the lady on reception was polite and kind.
    Overall, this was a very poorly handled appointment and not an accessible or suitable experience for someone with disabilities or chronic pain.
  • Rating 5.0
    Very helpful and understanding
  • Rating 5.0
    Very professional and the lady that came for my car and don’t it off was very friendly and nice to talk too
  • Rating 5.0
    Very helpful and listened to what i said. Understood exactly want i wanted and explained everything very well to me.
  • Rating 5.0
    Keenan was excellent 👍
  • Rating 5.0
    Super helpful and polite. Was fast and efficient. Would highly recommend them. Thanks again
  • Rating 5.0
    The man who delt with us throughout was Kian. He was so helpful he talked me through the process he was kind and went above and beyond
  • Rating 5.0
    Very friendly and professional, explained everything to me and helped setting the car up.
  • Rating 5.0
    Very helpful. I had a waiting slot + they took it straight through + got it done really quickly. Reception staff very friendly. Went + made me a drink as the drinks machine was broken
  • Rating 5.0
    Staff member (Keenan) was very polite, friendly and helpful
  • Rating 5.0
    Very helpful and didn’t take long.
  • Rating 5.0
    Very good
  • Rating 5.0
    Everything was good and quick.
  • Rating 5.0
    Excellent
  • Rating 5.0
    The motorbillity dealer was very friendly and very professional and also very helpful was wonderful doing business with him, would definitely recommend Tom for any services you require he has excellent customer service skills 5 stars from me
  • Rating 4.0
    It was ok
  • Rating 5.0
    Great service
  • Rating 5.0
    Straight forward. Definitely recommend.
  • Rating 5.0
    The whole experience was excellent. A helpful and knowledgeable member of staff who was able to answer all queries.
  • Rating 5.0
    Absolutely great. My car now runs like it’s the first day I brought it

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