Motability Scheme at Motorvogue SEAT Northampton

I really didn’t want to give this review as it isn’t the best. I went back to Motorvogue SEAT because of the amazing service I had the first time around when I got my first Motability car, an auto Arona FR Sport 5 years ago. Salesman Stefan knew everything, answered any questions, put me at ease & introduced me to driving an automatic for the first time.
This time I felt rushed from the first phone call to Nik, about making an appointment to try the new Arona, when he said what model/colour would I like to order!?! I wanted to see one, sit in it & drive it first!
When I went to see Nik he hadn’t got a car out for me to try. They were all parked very closely together & I had difficulty squeezing into one. I then arranged another appointment to test drive one the following week.
On arriving Nik said they didn’t have an automatic for me to test drive, which was the whole point of me going. His manager Dan came over & asked if I liked any other cars. I said the Ateca, but I couldn’t afford the advance payment on one. He then went to double check & came back saying SEAT would give me £1500 toward an Ateca, if I got it before the end of the year. That was the game changer & I agreed to a test drive. Nik handed the key to my friend & said off you go. Had I been on my own, I would not have driven it due to it being bigger than my Arona & my anxiety. I could have easily gone to another garage & chosen a different make/model. Luckily I wasn’t alone, but neither of us were familiar with keyless stop/start or electric handbrake, so it was trial & error driving it.
When we got back I said I’d still like to sit in the new Arona, but they were still parked in tight, so Dan told Nik to get one out for me. It has changed quite a lot interior wise & felt plasticky & looked tacky, but I’m used to driving one. Dan led us inside to check availability. The decision was out of my hands as there weren’t any automatic FR Sport or FR Limited Editions to be found, where I could get it in time to get the SEAT £1000 toward it or before mine was due back.
Dan then explained what the Ateca FR comes with & went through the colours. After much searching he found a blue one in Germany, so it was fate & meant to be! My friend decided to take advantage of the SEAT money back offer & ordered one in white! (Her’s was missing the 3 in 1 charger as is mine…)
When I went to collect my Ateca, Nik asked me to write a review without even seeing it!?! And for the second time in 3 visits, he got my friend & I coffees then said to go & try out the car. I’m on two crutches, wearing a splint on one hand & unable to carry or drink outside! After completing the paperwork & payment Nik handed me the keys & I went to set up my phone to it with my friend’s help, but he stood over us making me flustered, so I didn’t. I was given the temporary insurance & told I’d need to get fuel. The car had 5 miles worth left & was flashing on empty, so Nik told me where the nearest petrol station was & off we went. My friend thought he rushed us without explaining the car to us again.
It’s taken for granted that most people can get into any vehicle & drive it, but with my disabilities, anxiety & not being tech savvy, I would’ve liked to have been shown how it all works, but didn’t dare ask for sounding stupid.
It seemed obvious Nik’s new to the job, wasn’t familiar with all the cars specs, expected me to know how to drive it & tried to rush the process. He’s got a lovely, friendly manner if only he’d slow down a bit.
Once home, my husband & sons explained the keyless entry to me (I thought I had to use the remote every time), switching the automatic brake on after I rolled from a hill start, to put it in Eco rather than Drive, setting the car up to my phone & how it all works.
Overall, the SEAT Ateca FR is a great car & I’ve been so happy with her in the short time that I’ve had her.

Absolutely brilliant service, couldn’t be anymore helpful if they tried! Amazing team!

Katie was fantastic from the very beginning of the process, providing excellent customer service and support throughout. I cannot fault Seat at all and we are so happy as new motability customers.

Eva was brilliant and explored all my options. She also offered drinks and showed me all features of my new car.

Eva - just perfect!
No problems at all. I shall return£

Everything was great

Vince was incredibly helpful and understanding of my needs. He helped us with the application and test drive, and made the application seamless

Smooth experience

Eva was very welcoming and easy to talk to with quick responses

Very good well informed and freindly

Great handover from Eva showed us everything we needed to know, great car love it, thanks

Really helpful and friendly staff member. Showed me all the features on the car patiently! Also kept me updated with phone calls while the car was being made. Would rate her A*

Instead attention by our sales person. Made to feel welcome and valued as a customer

Eva was brilliant. Couldn’t have been any better.

Excellent service

Excellent very helpful states in contact the hole time

Katie was great and very professional even though my son was over excited and a bit full on, she remained calm and answered any questions we had and helped set up the app and link to car.

Excellent help and support throughout

Katie was very informative and professional

Great experience with Eva. She was super attentive and kind. I got my car from motervogue due to their customer service. As soon as I walked in, the staff greeted us and walked us round which didn’t happen at the next dealer we went to so we came straight back and signed!