Motability Scheme at Lookers Ford Chelmsford

4.9
Rating 4.9
(115 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
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Contact information

Address
2 Argyll Road
Chelmsford CM2 6PY
GB
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Phone Number
Call Lookers Ford Chelmsford on 01245 924444
01245 924444
01245 924444
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Paul Castle
  • Andrew Gilby
  • James Holder
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Chris Warren
  • Richard Marsh
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Ford Chelmsford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Ford Chelmsford

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Lookers Ford Chelmsford can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Ford Chelmsford on 01245247247 to make an appointment with our Motability specialist.

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Reviews at Lookers Ford Chelmsford

  • Rating 3.0
    Waiting to long told it would take 1h but took 3h
    Response from Lookers Ford Chelmsford
    Hello Mark,

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the extended wait time you experienced during your recent visit. We understand how valuable your time is, and we are committed to improving our service to ensure a more efficient experience for all our customers.

    Your feedback is important to us, and we will be reviewing our processes to prevent similar delays in the future. If there is anything else we can do to assist you or if you have further comments, please feel free to reach out.

    Thank you for choosing the Motability Scheme at Lookers Ford Chelmsford. We hope to have the opportunity to serve you better in the future.

    Best regards,

    Caitlin
    Lookers Ford Chelmsford Team
  • Rating 5.0
    James was excellent helping me to get my car, he went way beyond to help me, James supported me through a very hard time.
    Response from Lookers Ford Chelmsford
    Dear John A.,

    Thank you so much for taking the time to share your wonderful feedback about your experience with us at Lookers Ford Chelmsford. We are thrilled to hear that James was able to provide you with exceptional service and support during a challenging time. Your kind words and perfect rating mean a lot to us, and we are delighted to know that James went above and beyond to assist you in getting your car.

    At Lookers Ford Chelmsford, we strive to ensure that every customer feels valued and supported, and it is rewarding to hear that we achieved this with you. If there is anything more we can do for you, please do not hesitate to reach out.

    Thank you once again for your feedback and for choosing the Motability Scheme with us.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    James was really polite and courteous. Very knowledgeable an helpful. He made the whole experience very easy and enjoyable.
    Response from Lookers Ford Chelmsford
    Hello Shane C.,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that James was able to make your visit both easy and enjoyable. Providing knowledgeable and courteous service is something we strive for, and it's wonderful to know that James delivered on that promise. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back to Lookers Ford Chelmsford in the future.

    Best regards,
    The Motability Scheme Team at Lookers Ford Chelmsford
  • Rating 5.0
    Very polite and prompt service.
    Response from Lookers Ford Chelmsford
    Hello Alice L.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service to be polite and prompt. At Lookers Ford Chelmsford, we strive to provide the best possible experience for our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Very nice and welcoming and helpful couldn't falt them at all
    Response from Lookers Ford Chelmsford
    Hello Stephen,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team at Lookers Ford Chelmsford to be welcoming and helpful. Your kind words and perfect rating mean a lot to us, and we are delighted to have been able to assist you with your mobility needs. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Excellent friendly service
    Response from Lookers Ford Chelmsford
    Hi John, We are delighted to hear that you had a positive experience that the staff were friendly and helpful.
    Kind regards
    Lookers Customer Service & Resolution Team

  • Rating 5.0
    Excellent
    Staff very helpful went above and beyond.
    Response from Lookers Ford Chelmsford
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Great service, Paul was excellent from ordering to pick up.
    Response from Lookers Ford Chelmsford
    Thank you for the great review and the feedback on Paul, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards Ford Chelmsford
  • Rating 5.0
    I recently had a wonderful experience with the Motability Scheme at Lookers Ford Chelmsford. Andrew Gilby was incredibly helpful, knowledgeable, and genuinely cared about my needs. He guided me through the process seamlessly, ensuring I understood every step. The level of customer service was outstanding, and I felt valued and supported throughout. I'm thrilled with my new vehicle and can't recommend Andrew and the team enough for anyone considering the Motability Scheme

    Response from Lookers Ford Chelmsford
    Thank you so much for your kind words! We are so happy to hear that Andrew was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Absolutely amazing
    Response from Lookers Ford Chelmsford
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    The service I received was nothing but top class from start to finish
    Response from Lookers Ford Chelmsford
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 4.0
    The staff is approachable and friendly. The only thing is they send me a video clip but I can’ t hear what has been saying.
    Response from Lookers Ford Chelmsford
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    No hassle staff friendly and helpful
    Response from Lookers Ford Chelmsford
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Andy was very good explaining my options and the whole experience was excellent all done very quick recommend lookers and Andy thank you for my new car very happy
    Response from Lookers Ford Chelmsford
    Thank you so much for your kind words! We are so happy to hear that Andy was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Great service from James Holder Chelmsford showroom
    Response from Lookers Ford Chelmsford
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Efficient booking and check in. All work carried out as planned.
    Response from Lookers Ford Chelmsford
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Excellent, friendly and efficient
    Response from Lookers Ford Chelmsford
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    James was so helpful when we changed our car , nothing was to much for him . Great experience would highly recommend
    Response from Lookers Ford Chelmsford
    Thank you for the great review and the feedback on James, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Fantastic
    Response from Lookers Ford Chelmsford
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Very good
    Response from Lookers Ford Chelmsford
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.

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