Motability Scheme at Lookers Ford Colchester

4.9
Rating 4.9
(196 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
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Contact information

Address
61 Magdalen Street
Severalls Business Park
Colchester CO1 2JU
GB
Get directions
Phone Number
Call Lookers Ford Colchester on 01206 225355
01206 225355
01206 225355
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 15:00

Motability Scheme specialists:

  • Francesca Acres
  • George Day
  • Joseph Ireland
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Joe Englebright
  • Chloe Farmer
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Ford Colchester

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Ford Colchester

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Visit dealer website

Lookers Ford Colchester can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Ford Colchester on 01206225355 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Lookers Ford Colchester

  • Rating 5.0
    George was amazing to deal with. He made the whole process super easy and understandable. He was really friendly, kind and helpful. Really appreciate all the help and also getting the car ready to be picked up so quickly it is hugely appreciated.
    Response from Lookers Ford Colchester
    Hello Levi B.,

    Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that George made your experience with the Motability Scheme at Lookers Ford Colchester so positive. It's great to know that he was able to make the process easy and understandable for you. We pride ourselves on providing friendly and helpful service, and it's fantastic to hear that George delivered on that promise.

    We're also glad that we could get your car ready for pickup quickly. Your appreciation means a lot to us, and we look forward to assisting you with any future needs.

    Thank you once again for your kind words and for choosing us!

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Very helpful explained everything thoroughly and also went even further to get the colour that we wanted. Thank you 😊
    Response from Lookers Ford Colchester
    Hello Kimberley,

    Thank you so much for your wonderful review! We're thrilled to hear that you found our service helpful and that we could assist in getting the color you wanted. Your satisfaction is our top priority, and it's great to know we met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Lookers Ford Colchester Team
  • Rating 5.0
    Very welcoming
    Knowledgeable
    Amenable
    Francesca was a pleasure to deal with and would highly recommend her to fellow motability customers in the area.
    Response from Lookers Ford Colchester
    Dear Sarah D.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with Francesca at Lookers Ford Colchester. Your kind words about her welcoming, knowledgeable, and amenable nature truly mean a lot to us. We are delighted to know that you would recommend her to fellow Motability customers in the area. Your feedback is incredibly valuable and encourages us to continue providing excellent service.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Lookers Ford Colchester Team
  • Rating 5.0
    Joe ireland was the gentleman who helped us through our mobility journey he was very knowledgeable and gave us opportunities to ask questions.
    Response from Lookers Ford Colchester
    Dear Paula W.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Joe Ireland during your mobility journey. It's great to know that his knowledge and willingness to answer your questions made a difference for you. We strive to provide the best service possible, and your kind words are truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Ford Colchester.

    Best regards,

    Ann
    Customer Advisor
    Lookers Ford Colchester
  • Rating 5.0
    Excellent, very knowledgable and if he didnt know something he was honest and said but i will find out
    Response from Lookers Ford Colchester
    Dear Deborah R.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had an excellent experience with us at Lookers Ford Colchester. Our team strives to provide knowledgeable and honest service, and it's great to know that this was reflected in your visit. Your feedback is incredibly valuable to us, and we are delighted that we could assist you effectively. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Lookers Ford Colchester Team
  • Rating 5.0
    Ben who dealt with me was absolutely brilliant made everything seem easy and simple very good would highly recommend them .
    Response from Lookers Ford Colchester
    Hello Ross J.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Ben was able to make your experience with us both easy and enjoyable. Your recommendation means a lot to us, and we're delighted to know that we could meet your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    The Lookers Ford Colchester Team
  • Rating 5.0
    Great customer service
    Very informative about Motability scheme and vehicles
    Very personable
    Genuine and friendly
    Response from Lookers Ford Colchester
    Hello Jenner B.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with our team at Lookers Ford Colchester. Providing informative and personable service is something we strive for, and it’s fantastic to know that we met your expectations. Your kind words about our customer service and the Motability Scheme mean a lot to us. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    The Lookers Ford Colchester Team
  • Rating 4.0
    Everything was perfect. The only issue was that I was unable to open any of the emails properly.
    Response from Lookers Ford Colchester
    Dear Tonia H.,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that your experience was almost perfect. However, we apologize for the inconvenience you faced with opening our emails. We understand how important clear communication is and are committed to resolving this issue promptly.

    Please feel free to reach out to us directly so we can assist you further and ensure that all future communications are seamless. Your satisfaction is very important to us, and we appreciate your input as it helps us improve our services.

    Thank you once again for your review and for choosing the Motability Scheme at Lookers Ford Colchester.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Good and well professional
    Response from Lookers Ford Colchester
    Hello Gerald,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service to be both good and professional. At Lookers Ford Colchester, we strive to provide the best experience for our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Ford Colchester Team
  • Rating 5.0
    Very good
    Response from Lookers Ford Colchester
    Hello Justin E.,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a very good experience with us at Lookers Ford Colchester. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Lookers Ford Colchester Team
  • Rating 5.0
    Great customer service and helped us through it
    Response from Lookers Ford Colchester
    Hello Samantha G.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our customer service team at Lookers Ford Colchester. It's fantastic to know that we were able to assist you effectively. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Ford Colchester Team
  • Rating 5.0
    Brilliant service 10/10 Ben was brilliant 👍🏻 highly recommend it
    Response from Lookers Ford Colchester
    Hello Brian,

    Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that you had a brilliant experience with us at Lookers Ford Colchester. Ben will be delighted to know that his service made such a positive impact. Your recommendation means a lot to us, and we're grateful for your support. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Lookers Ford Colchester Team
  • Rating 5.0
    Very helpful and responsive
    Response from Lookers Ford Colchester
    Dear Linda B.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team at Lookers Ford Colchester to be very helpful and responsive. Your feedback is incredibly important to us, and it’s always rewarding to know that we are meeting the needs of our customers effectively.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Excellent service knowledgeable staff
    Response from Lookers Ford Colchester
    Dear Patrick S.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our knowledgeable staff at Lookers Ford Colchester. Providing top-notch service is our priority, and your feedback is a great testament to the hard work and dedication of our team.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Ford Colchester Team
  • Rating 5.0
    Joe Ireland whom was dealing with me, was fantastic, patient, kind, made sure I understood the process from start to finish. He is a delight for team ford Colchester.
    Response from Lookers Ford Colchester
    Hello Kayliegh R.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Joe Ireland. It's great to know that he was able to assist you with patience and kindness, ensuring you understood the process thoroughly. Joe is indeed a valuable member of our team at Lookers Ford Colchester, and your kind words will surely make his day.

    We are committed to providing excellent service to all our customers, and your feedback reaffirms the hard work we put into achieving that goal. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your review and for choosing the Motability Scheme at Lookers Ford Colchester.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 3.0
    Apart from having to keep rebooking due to them only having 1 automatic curtesy car. Very good service
    Response from Lookers Ford Colchester
    Dear Stuart P.,

    Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our service to be very good. However, we apologize for any inconvenience caused by the need to rebook due to the availability of our automatic courtesy car. We understand how important it is to have reliable transportation, and we are actively working on improving this aspect of our service.

    Your feedback is invaluable to us as we strive to enhance our offerings and ensure a smoother experience for our customers. If there is anything else we can do to assist you, please do not hesitate to reach out.

    Thank you for choosing the Motability Scheme at Lookers Ford Colchester. We look forward to serving you better in the future.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Joe was brilliant, gave us hood practical helpful advise, talked us through everything with no pressure
    Response from Lookers Ford Colchester
  • Rating 5.0
    Brilliant service from Ben. Would highly recommend.
    Response from Lookers Ford Colchester
    Dear Scarlett H.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a brilliant experience with Ben at Lookers Ford Colchester. Your recommendation means a lot to us, and we are delighted to know that our service met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Lookers Ford Colchester Team
  • Rating 4.0
    Ben was very helpful
    Response from Lookers Ford Colchester
    Dear Linda B.,

    Thank you for taking the time to share your feedback with us. We are delighted to hear that Ben was able to assist you and that you found his help valuable. Your satisfaction is important to us, and we appreciate your positive rating. If there is anything more we can do to enhance your experience or if you have any further feedback, please feel free to reach out. We look forward to serving you again at Lookers Ford Colchester.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Great experience from start to finish!
    Response from Lookers Ford Colchester
    Hello Jessie L.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience from start to finish at Lookers Ford Colchester. Our team is dedicated to providing the best service possible, and your feedback is a fantastic reminder of why we do what we do. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Ford Colchester Team

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