Motability Scheme at EMG Kia Ely

4.9
Rating 4.9
(97 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Welcome to EMG Kia Ely

Motability Scheme at EMG Kia Ely

Welcome to EMG Kia Ely, part of the EMG Motor Group, established in 1999 and with multiple franchises across our ten sites throughout East Anglia.

Our dedicated Motability scheme specialists always endeavour to make your experience the best it can be on every visit, with an impressive selection of vehicles making it easy to find the car that suits you.
Our team are here to answer any questions you may have in choosing the right car, supporting you through the application process and advising you on servicing and maintaining your new vehicle.

Contact EMG Kia Ely on 01284775900 to make an appointment with our Motability specialist.

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Contact information

Address
Angel Drove
Southern Bypass
Ely Ely CB7 4DT
GB
Get directions
Phone Number
Call EMG Kia Ely on 01284 775900
01284 775900
01284 775900
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Lawrence Waugh
  • James Collett
  • Michael Mulligan
  • Marc Zochowski
  • Matthew Wren
  • Matthew Lawrence
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Shane Lawlor
  • William Byrne
  • Matthew Peacock
We recommend calling and booking an appointment before visiting.
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Accessibility features at EMG Kia Ely

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at EMG Kia Ely

  • Rating 5.0
    Very friendly team and greeted with a good morning.
    Waiting area was very clean and had many perks. Better than a hotel room with the service the provide.
    Very impressed with the video of the service and having the car washed n hoovered.

    5* service
  • Rating 5.0
    Fantastic service , couldn't have been better.A1. friendly and professional.
    Response from EMG Kia Ely
    Dear Christopher W.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with our service at EMG Kia Ely. Our team strives to provide friendly and professional assistance to all our customers, and it's incredibly rewarding to know that we met your expectations.

    Your feedback is greatly appreciated and motivates us to continue delivering top-notch service. If there's anything else we can do for you or if you have any further questions, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at EMG Kia Ely.

    Best regards,

    EMG Kia Ely
  • Rating 5.0
    Very pleased,plus they washed my car! Definitely I would recommend.
    Response from EMG Kia Ely
    Hello Maxine,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you were very pleased with our service and that you appreciated the car wash. It's always our goal to go the extra mile for our customers, and your recommendation means a lot to us. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    The EMG Kia Ely Team
  • Rating 5.0
    Extremely freindly and extremely efficient.
    Response from EMG Kia Ely
    Dear Jane,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team extremely friendly and efficient. Your feedback is incredibly important to us, and it’s great to know that we are meeting your expectations.

    At EMG Kia Ely, we strive to provide the best possible service to all our customers, and your kind words are a fantastic encouragement for our team. If there is anything more we can do for you, please don’t hesitate to reach out.

    We look forward to serving you again in the future!

    Warm regards,

    EMG Kia Ely Team
  • Rating 5.0
    This is the second time I have used this dealer mainly because they are so friendly and cannot do enough to help you with chosen the right car for you
    Response from EMG Kia Ely
    Hello Stephen F.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at EMG Kia Ely. Our team strives to provide friendly and helpful service, and it’s great to know that we were able to assist you in choosing the right car. Your continued support and trust mean a lot to us. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The EMG Kia Ely Team
  • Rating 5.0
    Relly good
    Response from EMG Kia Ely
    Hello Karen B.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us at EMG Kia Ely. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The EMG Kia Ely Team
  • Rating 5.0
    Absolutely fantastic from start to finish. Kept me informed, answered my questions promptly and efficiently. Didn't feel rushed or pressured. Very friendly and polite.
    Response from EMG Kia Ely
    Dear Catherine B.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience at EMG Kia Ely. Our team strives to provide excellent service and ensure our customers feel informed and comfortable throughout the process. It's great to know that you felt well taken care of and appreciated our friendly and polite approach.

    Your kind words and perfect rating mean a lot to us and motivate us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your support.

    Best regards,

    The EMG Kia Ely Team
  • Rating 5.0
    Very professional and helpful team. Everything explained and all questions answered in full.

    Very good dealer
    Response from EMG Kia Ely
    Dear Ruth B.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team to be professional and helpful, and that all your questions were answered thoroughly. Your kind words and perfect rating mean a lot to us and motivate us to continue providing excellent service to all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at EMG Kia Ely.

    Best regards,
    EMG Kia Ely Team
  • Rating 5.0
    It was really good. The staff showed a lot of patience answering all my questions as it was the first time I looked into motability. Matt Wren was approachable and helpful from coming to see the car, test drive, signing motability to picking up the car.
    Response from EMG Kia Ely
    Dear Lucille B.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with the Motability Scheme at EMG Kia Ely was so positive. It's great to know that our team, especially Matt Wren, was able to assist you effectively and make your first experience with motability a smooth one.

    We strive to provide excellent service and support to all our customers, and your kind words affirm that we are on the right track. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Thank you once again for your review and for choosing us for your motability needs.

    Best regards,
    EMG Kia Ely Team
  • Rating 5.0
    We were shown everything, offered a beverage when we first arrived, felt at ease
    Response from EMG Kia Ely
    Dear Martin H.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you felt at ease and appreciated the hospitality during your visit to EMG Kia Ely. Our team strives to provide a welcoming and informative experience for all our customers, and it's fantastic to know we met your expectations.

    Your feedback is incredibly valuable to us, and we are delighted that you had a positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at EMG Kia Ely.

    Best regards,
    EMG Kia Ely Team
  • Rating 5.0
    Couldn't ask for more, the staff are so helpful
    Response from EMG Kia Ely
    Hello Martin,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff to be helpful and that you had a positive experience with us at EMG Kia Ely. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The EMG Kia Ely Team
  • Rating 5.0
    Great welcome on arrival staff very friendly. Txt and called when car ready for collection
    Response from EMG Kia Ely
    Hello Jill M.,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with us and that our team made you feel welcome. It's fantastic to know that our communication about your car's readiness met your expectations. Your feedback is incredibly valuable to us, and we're delighted to have earned a 5-star rating from you. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The EMG Kia Ely Team
  • Rating 5.0
    If I could give Marc ten stars I would. Marc was so helpful and informative and always made me feel at ease with all the paperwork and in choosing a car suitable for my family, no question that I asked was a problem and was always on the end of the phone if I needed
    Response from EMG Kia Ely
    Dear Kazmiro M.,

    Thank you so much for your wonderful review and for taking the time to share your experience with us. We are thrilled to hear that Marc was able to assist you so effectively and make the process of choosing a car for your family a smooth and comfortable experience. It's great to know that he was able to address all your questions and provide the support you needed.

    Your feedback is incredibly valuable to us, and it motivates our team to continue delivering exceptional service. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at EMG Kia Ely.

    Best regards,
    EMG Kia Ely Team
  • Rating 5.0
    Marc was a great guy he was very informative and helped me find a car specific to my needs , he made the process of the application run smoothly and with complete ease , highly recommend
    Response from EMG Kia Ely
    Hello Kazmiro M.,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Marc was able to assist you in finding the perfect car to meet your needs and that the application process went smoothly. Your recommendation means a lot to us, and we're delighted to know that you had such a positive experience. If there's anything else we can do for you, please don't hesitate to reach out.

    Best regards,
    The EMG Kia Ely Team
  • Rating 5.0
    Marc was very helpful and took time to explain everything, showed empathy towards my disability. Fully recommend
    Response from EMG Kia Ely
    Dear Deborah K.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Marc was able to assist you effectively and provide the support you needed. It's wonderful to know that his empathy and thorough explanations made a positive impact on your visit. Your recommendation means a lot to us, and we are grateful for your kind words. If there's anything else we can do for you, please don't hesitate to reach out.

    Best regards,
    The EMG Kia Ely Team
  • Rating 5.0
    Very smooth and professional from start to finish
    Response from EMG Kia Ely
    Hello Angela,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with the Motability Scheme at EMG Kia Ely was smooth and professional from start to finish. Your feedback is incredibly important to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The EMG Kia Ely Team
  • Rating 5.0
    All staff very helpful, Marc who was so kind and explained everything to be, gave me time to ask questions and didn't feel rushed.
    Response from EMG Kia Ely
    Dear Deborah K.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience at EMG Kia Ely. It's great to know that Marc and the rest of our team were able to assist you effectively and provide the support you needed without making you feel rushed. Your satisfaction is our top priority, and your kind words are truly appreciated.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The EMG Kia Ely Team
  • Rating 5.0
    Marc was very helpful and polite yesterday
    Response from EMG Kia Ely
    Dear Gloria O.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Marc was able to assist you in a helpful and polite manner. Your feedback is incredibly valuable to us, and it’s great to know that we are meeting your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at EMG Kia Ely.

    Best regards,
    EMG Kia Ely Team
  • Rating 5.0
    Really helpful and answered my questions with patience.
    Response from EMG Kia Ely
    Dear Lucille B.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team helpful and patient in answering your questions. Your satisfaction is our top priority, and your feedback motivates us to continue providing the best service possible. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Warm regards,

    The EMG Kia Ely Team
  • Rating 5.0
    The m.o.t and servies was all good and tim brought the car back in good time.
    Response from EMG Kia Ely
    Dear Gloria O.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you were pleased with the MOT and services provided. Tim will be delighted to know that his efforts in returning your car promptly were appreciated. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering excellent service.

    If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The EMG Kia Ely Team

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