Motability Scheme at Gates Ford Harlow

4.8
Rating 4.8
(286 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 10:00 - 16:00
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Welcome to Gates Ford Harlow

Established in 1920, Gates are a family-owned and operated Ford Main Dealer group with locations across Essex, Hertfordshire and Greater London including the welcoming dealership in Harlow.

Our friendly team of Motability Scheme Specialists have a wealth of experience regarding the Motability Scheme. Whether it is your first car or you are looking to renew, we will be on hand every step of the way to ensure that your application is seamless and worry-free. We have a huge range of Ford vehicles available on the Motability Scheme and we'd welcome the opportunity to discuss your individual requirements and help you find the vehicle that's right for you.

Contact Gates Ford Harlow on 01279421166 to make an appointment with our Motability specialist or call 01279 213925 to book in a service or MOT.

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Contact information

Address
Gates Corner
Edinburgh Way
Essex CM20 2EG
GB
Get directions
Phone Number
Call Gates Ford Harlow on 01279 421166
01279 421166
01279 421166
Website

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Email

Email us

Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Michael Johnson
  • Rickie Meads
  • Daryl Watts
  • Joseph Hayden
  • Jonathan Hills
  • James Watts
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:30
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 13:30
SundayClosed

Motability service specialists:

  • Mark Morris
  • Georgina Williams Ketteridge
We recommend calling and booking an appointment before visiting.
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Accessibility features at Gates Ford Harlow

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Gates Ford Harlow

  • Rating 5.0
    Lovely and polite staff . Everything ran smoothly and car parked back out front for me when finished.
    Response from Gates Ford Harlow
    Dear Pauline G.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with our team at Gates Ford Harlow. It's great to know that everything ran smoothly and that our staff could assist you efficiently. We always strive to provide the best service possible, and your feedback truly means a lot to us. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    The Gates Ford Harlow Team
  • Rating 5.0
    Great service and very friendly. And always in time. A special thank you to Rickie meads ( gates Ford Harlow Motability sales) 👍👍
    Response from Gates Ford Harlow
    Hello Andrew,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with our service and found our team friendly and punctual. Rickie Meads will be delighted to know that his efforts made a positive impact on your visit. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible.

    We look forward to welcoming you back to Gates Ford Harlow in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The Gates Ford Harlow Team
  • Rating 5.0
    I thought James was absolutely amazing very knowledgeable and helpful
    Response from Gates Ford Harlow
    Dear Sean R.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with James at Gates Ford Harlow. It's great to know that his knowledge and helpfulness made a difference during your visit. We strive to provide the best service possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at Gates Ford Harlow
  • Rating 5.0
    Couldn't ask for a better service
    Response from Gates Ford Harlow
    Hello Karen,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service at Gates Ford Harlow. Providing excellent service is our top priority, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Gates Ford Harlow Team
  • Rating 5.0
    Helpful and kept informed all along the way, great service, amazing to have a vehicle we can use which is right for us.
    Response from Gates Ford Harlow
    Hello Kevin,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our service helpful and that you felt well-informed throughout the process. It's fantastic to know that you now have a vehicle that suits your needs perfectly. Providing great service and ensuring our customers have the right mobility solutions is our top priority, and your feedback reaffirms the hard work we put into every interaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Gates Ford Harlow
  • Rating 5.0
    Well informed form agent. Timely action on ordering car
    Response from Gates Ford Harlow
    Dear Vivienne W.,

    Thank you so much for taking the time to share your positive experience with us at Gates Ford Harlow. We are thrilled to hear that you found our agent well-informed and appreciated the timely action taken on ordering your car. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.

    We are committed to providing excellent service to all our customers, and your kind words serve as a great motivation for our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your 5-star review. We look forward to serving you again.

    Best regards,

    Hope
    Gates Ford Harlow Team
  • Rating 5.0
    We waited for Three hours for someone at Motability to give the go-ahead for repairs on the cars Brakes. I could not Fault Gates ford Harlow they are always polite and helpful a big thumbs up to them. A.clark
    Response from Gates Ford Harlow
    Hello Andrew,

    Thank you for taking the time to share your feedback with us. We sincerely apologise for the delay you experienced while waiting for the approval for your car's brake repairs. We understand how important your time is and are committed to improving our processes to ensure a more efficient experience for our customers in the future.

    We appreciate your patience and understanding, and we're glad to see that despite the wait, you still had a positive overall experience with us. If there's anything else we can do to assist you or if you have further feedback, please don't hesitate to reach out.

    Thank you for choosing the Motability Scheme at Gates Ford Harlow. We look forward to serving you better in the future.

    Best regards,

    Hope
    Gates Ford Harlow Team
  • Rating 5.0
    Michael Johnson was amazing. Really helpful and knowledgeable. He was happy to repeat and go over thing's when required
    Response from Gates Ford Harlow
    Dear John B.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Michael Johnson at Gates Ford Harlow. It's great to know that he was able to assist you effectively and provide the support you needed. We pride ourselves on delivering excellent customer service, and your feedback reaffirms the hard work we put in every day.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Gates Ford Harlow Team
  • Rating 5.0
    The experience was perfect.
    Anthony was friendly professional and very efficient.
    You should be proud to have him as a motability specialist.
    Response from Gates Ford Harlow
    Dear Kirsty J.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that your experience was perfect and that Anthony provided you with friendly, professional, and efficient service. We are indeed very proud to have him as part of our team at Gates Ford Harlow.

    Your kind words and perfect rating mean a lot to us and motivate us to continue delivering exceptional service to all our customers. If there is anything else we can assist you with, please don't hesitate to reach out.

    Thank you once again for your support.

    Best regards,

    Hope Perry
    Gates Ford Harlow Team
  • Rating 5.0
    I have been using Motability vehicles for over 25 years, and I can honestly say that Joe Hayden from the Motability team at Gates Harlow is the best member of staff I have ever dealt with. From start to finish, Joe was professional, knowledgeable, patient, and genuinely caring. He made the whole process smooth and stress-free, and nothing was too much trouble for him. He is a real credit to Gates and to the Motability scheme, and I would highly recommend him to anyone. Thank you, Joe — truly excellent service.
    Response from Gates Ford Harlow
    Dear Colin B.,

    Thank you so much for taking the time to share your wonderful feedback about your experience with the Motability Scheme at Gates Ford Harlow. We are thrilled to hear that Joe Hayden provided you with such exceptional service. Your kind words about his professionalism, knowledge, and genuine care are truly appreciated and will be shared with him and the team.

    It's fantastic to know that Joe made the process smooth and stress-free for you, and we are delighted that you would highly recommend him. Your satisfaction is our top priority, and it is rewarding to hear that we have met your expectations.

    Thank you once again for your glowing review and for being a valued customer for over 25 years. We look forward to continuing to serve you in the future.

    Best regards,

    Hope
    Gates Ford Harlow Motability Team
  • Rating 5.0
    Very helpful and professional
    Response from Gates Ford Harlow
    Hello Billy C.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our team at Gates Ford Harlow to be helpful and professional. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Gates Ford Harlow
  • Rating 5.0
    Gates of Harlow is outstanding, from the moment you walk in you are welcomed as a valued customer, service is exceptional and always timely and considerate.
    Response from Gates Ford Harlow
    Dear Sarita W.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience at Gates Ford Harlow. Our team strives to provide exceptional service and ensure that every customer feels valued from the moment they walk through our doors. Your kind words and perfect rating are truly appreciated and serve as great motivation for us to continue delivering the best service possible.

    We look forward to welcoming you back in the future. If there is anything more we can do for you, please don't hesitate to let us know.

    Warm regards,

    The Gates Ford Harlow Team
  • Rating 5.0
    It went well
    Response from Gates Ford Harlow
    Hi Joel,

    We're pleased to hear that it went well for you. We hope to see you again soon!

    Many Thanks,
    Harry
  • Rating 5.0
    Excellent
    Response from Gates Ford Harlow
    Hello Mark,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with the Motability Scheme at Gates Ford Harlow. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    Hope
    Gates Ford Harlow Team
  • Rating 5.0
    Excellent customer service, the ford representative Michael Johnson was very polite well mannered and I would highly recommend him and the team at Gates harlow .
    Response from Gates Ford Harlow
    Dear Craig T.,

    Thank you so much for taking the time to share your positive experience with us at Gates Ford Harlow. We are thrilled to hear that you received excellent customer service from Michael Johnson and found him to be polite and well-mannered. Your recommendation means a lot to us, and we are delighted that our team could meet your expectations.

    We truly appreciate your feedback and your 5-star rating. It motivates us to continue delivering the best service possible to all our customers. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

    Best regards,

    The Gates Ford Harlow Team
  • Rating 5.0
    Very helpful. Very honest. Very polite. Very friendly. Very professional couldn’t have asked for more.
    Response from Gates Ford Harlow
    Dear Lorraine D.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our team to be helpful, honest, polite, friendly, and professional. Your kind words and perfect rating mean a lot to us and motivate us to continue providing the best service possible.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Gates Ford Harlow.

    Warm regards,

    The Motability Scheme Team at Gates Ford Harlow
  • Rating 5.0
    Very good service
    Response from Gates Ford Harlow
    Hello Colin W.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you were pleased with the service you received at Gates Ford Harlow. Our team is dedicated to providing excellent service, and it's always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Gates Ford Harlow Team
  • Rating 5.0
    Joe was my sales person,he understands his business very polite snd forthcoming lovely lad .applications went through no problems, happily suggest anyone has this opportunity to go to gates of harlow thankyou jie and team
    Lily Keane
    Response from Gates Ford Harlow
    Dear Lily Keane,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Joe and our team at Gates Ford Harlow. It's great to know that the process went smoothly and that Joe was able to assist you effectively. Your recommendation means a lot to us, and we are grateful for your kind words. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Gates Ford Harlow Team
  • Rating 5.0
    Great service and friendly staff
    Response from Gates Ford Harlow
    Hello Ian,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with our service and found our staff friendly. At Gates Ford Harlow, we strive to provide the best possible service to all our customers, and it's always rewarding to know when we've succeeded.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Gates Ford Harlow Team
  • Rating 5.0
    Very pleased with the service we gad kept us informed
    Response from Gates Ford Harlow
    Dear Richard P.,

    Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you were very pleased with the service you received at Gates Ford Harlow. Keeping our customers informed and ensuring a smooth experience is a top priority for us, and your feedback is truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Hope
    Gates Ford Harlow - Motability Scheme Team

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