Motability Scheme at Gates Ford Harlow

4.8
Rating 4.8
(265 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 10:00 - 16:00
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Welcome to Gates Ford Harlow

Established in 1920, Gates are a family-owned and operated Ford Main Dealer group with locations across Essex, Hertfordshire and Greater London including the welcoming dealership in Harlow.

Our friendly team of Motability Scheme Specialists have a wealth of experience regarding the Motability Scheme. Whether it is your first car or you are looking to renew, we will be on hand every step of the way to ensure that your application is seamless and worry-free. We have a huge range of Ford vehicles available on the Motability Scheme and we'd welcome the opportunity to discuss your individual requirements and help you find the vehicle that's right for you.

Contact Gates Ford Harlow on 01279421166 to make an appointment with our Motability specialist or call 01279 213925 to book in a service or MOT.

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Contact information

Address
Gates Corner
Edinburgh Way
Essex CM20 2EG
GB
Get directions
Phone Number
Call Gates Ford Harlow on 01279 421166
01279 421166
01279 421166
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Michael Johnson
  • Rickie Meads
  • Daryl Watts
  • Joseph Hayden
  • Jonathan Hills
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:30
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 13:30
SundayClosed

Motability service specialists:

  • Mark Morris
  • Georgina Williams Ketteridge
We recommend calling and booking an appointment before visiting.
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Accessibility features at Gates Ford Harlow

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Gates Ford Harlow

  • Rating 5.0
    Easy very pleasant experience always feel very comfortable special shout out to Michael and Joe
    Thank you 😊
  • Rating 5.0
    Very helpful made it very smooth
  • Rating 5.0
    As always a high standard of care and attention paint by this dealership
  • Rating 5.0
    As always very helpful and friendly.
    Over and beyond in service.
  • Rating 5.0
    Very good
  • Rating 5.0
    Very helpful and talked us through everything
    Response from Gates Ford Harlow
    Hello Denis O.,

    Thank you so much for your wonderful review! We're thrilled to hear that you found our team very helpful and that they were able to guide you through everything. Providing excellent service and support is our top priority, and your feedback reassures us that we're on the right track. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Gates Ford Harlow.

    Best regards,
    The Motability Scheme Team at Gates Ford Harlow
  • Rating 5.0
    Very good from booking my Daughter's Motobility car in to collecting it very quick.
    Response from Gates Ford Harlow
    Dear Alicia,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with booking and collecting your daughter's Motability car was quick and satisfactory. Our team at Gates Ford Harlow is dedicated to providing efficient and high-quality service, and your feedback is truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    The Gates Ford Harlow Team
  • Rating 5.0
    Very helpful
    Response from Gates Ford Harlow
    Hello Harvey,

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that you found our service very helpful. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Gates Ford Harlow.

    Best regards,
    The Motability Scheme Team at Gates Ford Harlow
  • Rating 5.0
    I recently purchased a mobility car from Michael, and I couldn’t be happier with the experience. He was really helpful throughout the entire process. Michael took the time to explain everything clearly and kept me informed every step of the way. His professionalism and kindness made the whole experience stress-free and enjoyable. I would highly recommend Michael to anyone looking for excellent service and genuine care.
    Response from Gates Ford Harlow
    Dear Vanessa,

    Thank you so much for taking the time to share your wonderful feedback about your recent experience with us at Gates Ford Harlow. We are thrilled to hear that Michael was able to assist you so effectively and that you found the process of purchasing your mobility car both stress-free and enjoyable.

    Your kind words about Michael's professionalism and dedication to customer care are greatly appreciated, and we will be sure to pass along your compliments to him. It's always our goal to provide excellent service and genuine care to our customers, and it's rewarding to know that we succeeded in your case.

    Thank you once again for your recommendation. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,

    Hope
    Gates Ford Harlow Team
  • Rating 5.0
    We have always been helped by Gates of Harlow. And are pleased with our visit yesterday. Thankyou.
    Response from Gates Ford Harlow
    Dear Janet A.,

    Thank you so much for taking the time to share your positive experience with us at Gates Ford Harlow. We are thrilled to hear that you have consistently received helpful service and that your recent visit met your expectations. Your kind words and perfect rating mean a lot to our team, and we are grateful for your continued support. If there is anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The Gates Ford Harlow Team
  • Rating 5.0
    Rickie Meads was absolutely amazing, very understanding and patient with all our questions. He very quickly acknowledged us and listened to what we were after. We shared that we had been to another ford dealer closer to home but he was very unprofessional and dismissive,not even a chair was offered the two time we visited so we went to Harlow and met Rickie who changed our view. He was very friendly and professional. He kept us in the loop and updated with the car arrival. He explained everything we needed to know and was wonderful. Thank you for making getting the car for my mum easy and hassle free. You were absolutely great. Thank you for all you have done, May you stay blessed.
    Thank you
    Response from Gates Ford Harlow
    Dear Immtiaz F.,

    Thank you so much for taking the time to share your wonderful experience with us at Gates Ford Harlow. We are thrilled to hear that Rickie Meads provided you with such exceptional service. It's great to know that he was able to address all your questions with patience and professionalism, and that he made the process of getting a car for your mum easy and hassle-free.

    We are proud to have Rickie as part of our team, and your kind words will surely be a great encouragement to him. We strive to offer the best service possible, and feedback like yours reassures us that we are on the right track.

    Thank you once again for your kind review and for choosing us. We look forward to serving you again in the future.

    Best regards,

    Hope
    Gates Ford Harlow Team
  • Rating 5.0
    Excellent and very efficient service.
    Response from Gates Ford Harlow
    Dear Linda E.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service excellent and efficient. At Gates Ford Harlow, we strive to provide the best experience for our customers, and your feedback is truly appreciated. If there is anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Gates Ford Harlow
  • Rating 5.0
    First Class.
    Response from Gates Ford Harlow
    Dear Lynda L.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a first-class experience with us at Gates Ford Harlow. Providing excellent service is our top priority, and it’s always rewarding to know that we have met your expectations.

    Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best possible service to all our customers. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Gates Ford Harlow.

    Best regards,

    Hope
    Gates Ford Harlow Team
  • Rating 5.0
    Very friendly and helpful
    Response from Gates Ford Harlow
    Dear Eileen,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our team at Gates Ford Harlow to be friendly and helpful. Your feedback is incredibly important to us, and it’s always rewarding to know that we are meeting the needs of our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Gates Ford Harlow Team
  • Rating 5.0
    Very good customer service
    Response from Gates Ford Harlow
    Hello Kevin,

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a very good experience with our customer service at Gates Ford Harlow. Providing excellent service is our top priority, and your feedback is greatly appreciated. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Gates Ford Harlow Team
  • Rating 5.0
    Great in every way most helpful
    Response from Gates Ford Harlow
    Hello Robert O.,

    Thank you so much for your wonderful review! We are thrilled to hear that you found our service to be great and most helpful. Your feedback is incredibly valuable to us, and it’s always rewarding to know that we are meeting the needs of our customers. If there’s anything more we can do for you or if you have any further questions, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Gates Ford Harlow
  • Rating 5.0
    Easy to book when our oil was running low. Didn't wait long and had a video showing the health check of the car.
    Response from Gates Ford Harlow
    Dear Charlotte W.,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found the booking process easy and that you appreciated the video health check of your car. It's wonderful to know that we could provide you with a seamless experience. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If there's anything more we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Gates Ford Harlow
  • Rating 5.0
    Super service
    Response from Gates Ford Harlow
    Dear Sylwia C.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a "super service" experience with us at Gates Ford Harlow. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Gates Ford Harlow Team
  • Rating 5.0
    Michael Johnson was very helpful & caring.
    Response from Gates Ford Harlow
    Dear Beverly R.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Michael was able to provide you with the helpful and caring service you deserve. At Gates Ford Harlow, we strive to ensure that every customer has a positive experience, and it’s always rewarding to know when we’ve succeeded.

    Your kind words and perfect rating mean a lot to us and will certainly be shared with Michael and the rest of our team. If there’s anything else we can do for you, please don’t hesitate to reach out.

    Warm regards,

    The Gates Ford Harlow Team
  • Rating 1.0
    I found it very disgusting. I spoke to them on the phone who told me to be there before 9 o’clock and I would have a wait appointment after I got there. They told me that they hadn’t put me down for the weight and I could be there all day. I am in a wheelchair and very disabled.
    Response from Gates Ford Harlow
    Dear Brian,

    Thank you for taking the time to share your experience with us. I am truly sorry to hear about the inconvenience you faced during your recent visit. It is concerning to learn that there was a miscommunication regarding your appointment, especially given the circumstances you described.

    Please feel free to reach out to us directly at marketing@gates.co.uk if you would like to discuss this matter further or if there is anything we can do to assist you. We appreciate your patience and understanding.

    Kind regards,
    Gates Ford Harlow - Motability Scheme Team

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