Motability Scheme at Mercedes-Benz of Lakeside

Motability Scheme at Mercedes-Benz of Lakeside

4.2
Rating 4.2
(39 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
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Contact information

Address
Lakeside Estate
Heron Way
Grays RM20 3WJ
GB
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Phone Number
Call Mercedes-Benz of Lakeside on 01708 697944
01708 697944
01708 697944
Website

Visit dealer website

Email

Matthew.etherington@jardinemotors.co.uk

Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability Scheme specialists:

  • Wesley Chitty
  • Dee Patwal
  • Matthew Blower
  • Frankie Gray
  • Lee Holland
  • Minnie Mcevilley
  • Michael Du Preez
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Josh Kempton
  • Alexandru Tiron
  • Lewis Jones
  • Sara Huckstepp
  • Zoe Elizabeth Hackworthy
We recommend calling and booking an appointment before visiting.
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Accessibility features at Mercedes-Benz of Lakeside

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Mercedes Benz Lakeside

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Our trained Motability specialists are here to support you throughout the duration of your lease. Mercedes-Benz of Lakeside can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Mercedes-Benz of Lakeside on 01708697944 to make an appointment with our Motability specialist.

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Reviews at Mercedes-Benz of Lakeside

  • Rating 5.0
    Excellent
    Response from Mercedes-Benz of Lakeside
    Hi Julian,

    I appreciate you taking the time to leave this review.

    I am very pleased you are satisfied with your visit!

    We hope to be of service to you again,
    Customer Services
  • Rating 5.0
    Westlie was amazing and made the process very smooth.
    Response from Mercedes-Benz of Lakeside
    Hi Aretha,

    Thank you for the great review!

    We really appreciate you taking the time to feedback your experience with Westley.

    We look forward to welcoming you back,
    Customer Services
  • Rating 5.0
    Helpful friendly.
    Response from Mercedes-Benz of Lakeside
    Hi Hugh,

    Thank you for such a positive review.

    Have a wonderful day!
    Customer Services
  • Rating 5.0
    Very good service
    Response from Mercedes-Benz of Lakeside
    Hi Lana,

    We appreciate you leaving us a review - thank you!

    Have a nice day!
    Customer Services
  • Rating 5.0
    Excellent
    Response from Mercedes-Benz of Lakeside
    Hi Colleen,
    A big thank you for leaving us a 5* review!
    Have a lovely day!
    Customer Services
  • Rating 4.0
    Friendly very accommodating
    Response from Mercedes-Benz of Lakeside
    Hi Umm,

    Thank you for your kind words - we're glad to have been of service!

    Take care,

    Customer Services

  • Rating 5.0
    Really kept me up to date with what was going on.
    Response from Mercedes-Benz of Lakeside
    Hi Terry,

    We’re happy to hear you had such a positive experience!

    Have a fantastic day!

    Customer Services
  • Rating 5.0
    Very quick and efficient , Lee did a fantastic job very friendly and helpful
    Response from Mercedes-Benz of Lakeside
    Hi Linda,

    Thank you very much for the 5* review!

    We value your feedback and take pride in providing the best possible customer service!

    Thanks again!

    Customer Services
  • Rating 5.0
    Exelent
    Response from Mercedes-Benz of Lakeside
    Hi Daniels,

    Thank you for taking the time to leave us this positive review!

    It’s lovely to see you had a great experience with us!

    Customer Services
  • Rating 1.0
    Very poor service all round.once my lease finishes I would never use this dealership again.
    Response from Mercedes-Benz of Lakeside
    Hi Mark,

    We're disappointed to see you haven’t had a positive experience.

    Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

    Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.

    Thank you,

    Customer Services
  • Rating 5.0
    Wesley was a top man proper gentlemen. Very helpful and very professional
    Response from Mercedes-Benz of Lakeside
    Hi Joseph,

    Thank you for giving Wesley such a great review!

    It really means a lot to us.

    Thanks again!

    Customer Services
  • Rating 5.0
    Wesley was very very helpful answered all my emails and questions thanks
    Response from Mercedes-Benz of Lakeside
    Hi Daniela,

    Thank you very much for leaving a 5* review.

    Wesley will really appreciate it!

    Have a great day!

    Customer Services
  • Rating 5.0
    Wesley was brilliant
    Response from Mercedes-Benz of Lakeside
    Hi Simon,

    Thank you very much for giving us five stars, that's amazing.

    We're so happy Wesley delivered a great service for you.

    Take care and enjoy your car.

    Customer Services
  • Rating 1.0
    We had to cancel several times due to there mistakes, being reassured that there would be a hire car at the show room every time we got there they would come up with excuses. Not happy
    Response from Mercedes-Benz of Lakeside
    Hi Nula,

    We understand your frustration and apologise for the negative experience you had.

    We value your feedback and will use it to improve our service.
    Customer Services
  • Rating 5.0
    They Always give Good service
    Response from Mercedes-Benz of Lakeside
    Hi Ayodeji,

    Thank you for your positive review.

    Have a great day!
    Customer Services
  • Rating 5.0
    Great
    Response from Mercedes-Benz of Lakeside
    Hi Donia,

    Thank you very much for leaving a review!

    Have a nice day!
    Customer Services
  • Rating 5.0
    Perfect from beginning to end
    Response from Mercedes-Benz of Lakeside
    Hi Maxine, thank you for your review. Kind regards, Mercedes-Benz of Lakeside.
  • Rating 4.0
    Picked our car up and rang me beforehand. Rang again before returning it. Said all good. Went very smoothly.
    Response from Mercedes-Benz of Lakeside
    Hi Christopher, thank you for your review. Kind regards, Mercedes-Benz of Lakeside.
  • Rating 5.0
    Was helpful excellent
    Response from Mercedes-Benz of Lakeside
    Hi Colleen, thanks for the review. Kind regards, Mercedes-Benz of Lakeside.
  • Rating 3.0
    Service was fine, but had to phone at 5.30 to see if it was ready to collect and got caught in traffic. They failed to contact me when it was ready.
    Response from Mercedes-Benz of Lakeside
    Dear Jane, thank you for your review. We apologise for any communication issues and we will strive to do better in the future. Thank you for bringing this to our attention. Kind regards, Mercedes Benz of Lakeside.

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