Motability Scheme at Mercedes-Benz of Lakeside

Motability Scheme at Mercedes-Benz of Lakeside

4.1
Rating 4.1
(28 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
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Contact information

Address
Lakeside Estate
Heron Way
Grays RM20 3WJ
GB
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Phone Number
Call Mercedes-Benz of Lakeside on 01708 697944
01708 697944
01708 697944
Website

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Email

Matthew.etherington@jardinemotors.co.uk

Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability Scheme specialists:

  • Wesley Chitty
  • Dee Patwal
  • Mark Dudley
  • Matthew Blower
  • Frankie Gray
  • Lee Holland
  • Michael Du Preez
  • Richard Anthony Du Preez
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Josh Kempton
  • Del Davis
We recommend calling and booking an appointment before visiting.
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Accessibility features at Mercedes-Benz of Lakeside

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Mercedes Benz Lakeside

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Our trained Motability specialists are here to support you throughout the duration of your lease. Mercedes-Benz of Lakeside can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Mercedes-Benz of Lakeside on 01708697944 to make an appointment with our Motability specialist.

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Reviews at Mercedes-Benz of Lakeside

  • Rating 5.0
    Wesley was very very helpful answered all my emails and questions thanks
    Response from Mercedes-Benz of Lakeside
    Hi Daniela,

    Thank you very much for leaving a 5* review.

    Wesley will really appreciate it!

    Have a great day!

    Customer Services
  • Rating 5.0
    Wesley was brilliant
    Response from Mercedes-Benz of Lakeside
    Hi Simon,

    Thank you very much for giving us five stars, that's amazing.

    We're so happy Wesley delivered a great service for you.

    Take care and enjoy your car.

    Customer Services
  • Rating 1.0
    We had to cancel several times due to there mistakes, being reassured that there would be a hire car at the show room every time we got there they would come up with excuses. Not happy
    Response from Mercedes-Benz of Lakeside
    Hi Nula,

    We understand your frustration and apologise for the negative experience you had.

    We value your feedback and will use it to improve our service.
    Customer Services
  • Rating 5.0
    They Always give Good service
    Response from Mercedes-Benz of Lakeside
    Hi Ayodeji,

    Thank you for your positive review.

    Have a great day!
    Customer Services
  • Rating 5.0
    Great
    Response from Mercedes-Benz of Lakeside
    Hi Donia,

    Thank you very much for leaving a review!

    Have a nice day!
    Customer Services
  • Rating 5.0
    Perfect from beginning to end
    Response from Mercedes-Benz of Lakeside
    Hi Maxine, thank you for your review. Kind regards, Mercedes-Benz of Lakeside.
  • Rating 4.0
    Picked our car up and rang me beforehand. Rang again before returning it. Said all good. Went very smoothly.
    Response from Mercedes-Benz of Lakeside
    Hi Christopher, thank you for your review. Kind regards, Mercedes-Benz of Lakeside.
  • Rating 5.0
    Was helpful excellent
    Response from Mercedes-Benz of Lakeside
    Hi Colleen, thanks for the review. Kind regards, Mercedes-Benz of Lakeside.
  • Rating 3.0
    Service was fine, but had to phone at 5.30 to see if it was ready to collect and got caught in traffic. They failed to contact me when it was ready.
    Response from Mercedes-Benz of Lakeside
    Dear Jane, thank you for your review. We apologise for any communication issues and we will strive to do better in the future. Thank you for bringing this to our attention. Kind regards, Mercedes Benz of Lakeside.
  • Rating 5.0
    Very fast and friendly service
    Response from Mercedes-Benz of Lakeside
    Hi Daren, thanks for the review. Kind regards, Mercedes-Benz of Lakeside
  • Rating 5.0
    Excellent service
    Response from Mercedes-Benz of Lakeside
    Hi Mojnu, thank you for the review. Kind regards, Mercedes Benz of Lakeside.
  • Rating 5.0
    Everyone was very helpful polite and efficient and will definitely be back again for next appointment due while also recommending hardiness to my family and friends as am very happy with the service provided
    Response from Mercedes-Benz of Lakeside
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Great customer service
    Response from Mercedes-Benz of Lakeside
    Hi, thank you for your feedback. We are delighted that you had a positive experience with us. We look forward to seeing you again soon.
  • Rating 5.0
    5*service
    Response from Mercedes-Benz of Lakeside
    Hello Beverley, customer feedback is extremely important to us, so thank you for sending us your review. Kind Regards, Mercedes-Benz of Lakeside
  • Rating 5.0
    Excellent service, very pleasant and went extra mile to show me how to top up screen wash.
    Response from Mercedes-Benz of Lakeside
    Hi Mayurchandra. Thanks for the feedback. We hope to see you again soon. Kind regards, Mercedes-Benz of Lakeside.
  • Rating 2.0
    Not a great service this time
    Response from Mercedes-Benz of Lakeside
    Hi Tracey, we are sorry to hear about your experience at Mercedes-Benz of Lakeside. Please provide us with your preferred contact details, and I will ensure that one of our team contacts you. Please contact our Customer Services team who are available to you on our freephone helpline 0800 0125050 or email address customerservices@jardinemotors.co.uk.
  • Rating 4.0
    Great customer service but lack of waiting facilities
    Response from Mercedes-Benz of Lakeside
    Hi Dean, thanks for the review. We will act on your feedback and hope to see you again soon. Many thanks, Mercedes-Benz of Lakeside
  • Rating 5.0
    LPS Was booked in on time and finish on time, first class thank you.
    Response from Mercedes-Benz of Lakeside
    Thank you for taking the time to leave us a positive review. The entire team is delighted that your experience with us was great. Looking forward to your next visit.
    Kind regards, Mercedes-Benz Lakeside.
  • Rating 1.0
    I have been visiting the dealership every time when my car needs to be fixed or a regular service. This year I have been very disappointed with the service I have received. I have booked an appointment turned up to the showroom and I’ve been told the appointment got cancelled without letting me know. Rebooked the appointment left my car for servicing I’ve been told someone would call me when the car was ready, waited whole day no one reached out even though the car was ready to be collected few hours ago. Very disappointed
    Response from Mercedes-Benz of Lakeside
    Hi, We are sorry to hear of your experience. Please contact our Customer Services team who are available to you on our freephone helpline 0800 0125050 or email address customerservices@jardinemotors.co.uk. Thank you again for taking the time to rate our business, we look forward to hearing from you so as we can make it better.
  • Rating 3.0
    I had a positive customer experience when my vehicle was serviced, unlike my previous total nightmare trying to get a response from email or telephone from general enquiries to service department . From Steve
    Response from Mercedes-Benz of Lakeside
    Hi Steve, Thank you for your comments. We are sorry to hear about your experience from the service department and we will pass these comments onto the dealership. Many thanks, Mercedes-Benz Lakeside.

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