Motability Scheme at Group 1 BMW Borehamwood

4.8
Rating 4.8
(173 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 16:00
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Welcome to Group 1 BMW Borehamwood

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Barons Borehamwood BMW are dedicated to supporting the Motability Scheme, and our expert team of Motability Specialists are committed to meeting the unique motoring needs of every customer.

We invite new & existing Motability customers to contact us to discover the full range of BMW models available on the Motability Scheme. With Electric cars here to stay, the BMW i3s pairs revolutionary performance with zero driving emissions. As well as cost savings, you'll enjoy the latest BMW technology, wide opening coach-doors and a range of up to 175 miles. The impressive BMW X1 has great space, flexible storage and the latest safety technologies.

When you visit us, we’ll talk to you about your needs and make sure the vehicle you choose is right for you throughout the lease. We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way. You are welcome to visit our showroom, or if you prefer, book a virtual appointment with one of our Motability Specialists. Alternatively, we can discuss which BMW best suits from the comfort of your home.

The Group 1 Automotive network is a well-established and growing automotive group in the UK, with BMW Centres across Bedfordshire, Cambridgeshire, Hampshire, Hertfordshire & Sussex.

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Contact information

Address
Stirling Way
Borehamwood
Hertfordshire WD6 2BT
GB
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Phone Number
Call Group 1 BMW Borehamwood on 020 8951 2600
020 8951 2600
020 8951 2600
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 16:00

Motability Scheme specialists:

  • Alex Stanley-Davies
  • Jodie Russell
  • Bobby Ahmed
  • Ashok Rajaratnam
  • Sophia Kailou
  • Simon Wong
  • Mohammed Ashraf
  • Jack Mills
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 17:00
SundayClosed

Motability service specialists:

  • Harry Gill
  • Kerry Sullivan
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 BMW Borehamwood

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Group 1 BMW Borehamwood

  • Rating 5.0
    Excellent service. Very friendly and professional . Very happy with the service we received, even the manager took the time to see we were happy with every thing. Would highly recommend BMW Borehamwood .
    Response from Group 1 BMW Borehamwood
    Dear Carol,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with us at Group 1 BMW Borehamwood. Our team takes great pride in providing friendly and professional service, and it's fantastic to know that you felt well taken care of. We are especially pleased that our manager could ensure your satisfaction during your visit. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

    Best regards,
    The Group 1 BMW Borehamwood Team
  • Rating 5.0
    Very friendly and helpful team.
    Response from Group 1 BMW Borehamwood
    Hello Roma,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and helpful. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 BMW Borehamwood.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    I’m very happy with them
    Response from Group 1 BMW Borehamwood
    Dear Hamed,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you are very happy with your experience at Group 1 BMW Borehamwood. Your satisfaction is our top priority, and it’s wonderful to know that we have met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon.

    Best regards,

    The Motability Scheme Team at Group 1 BMW Borehamwood
  • Rating 5.0
    Excellent thanks
    Response from Group 1 BMW Borehamwood
    Hello Matthew,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had an excellent experience with us at Group 1 BMW Borehamwood. Your feedback is greatly appreciated and motivates our team to continue providing top-notch service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 BMW Borehamwood
  • Rating 5.0
    It was a great experience Mark was very helpful he explained everything about the car helpful me set up the bmw app answered all my questions
    He deserves 5 stars
    Thank you
    Response from Group 1 BMW Borehamwood
    Dear Aiman,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a great experience at Group 1 BMW Borehamwood. Mark will be delighted to know that his efforts in assisting you and explaining everything about the car were appreciated. It's fantastic to hear that he was able to help you set up the BMW app and answer all your questions.

    Your kind words and 5-star rating mean a lot to us, and we are grateful for your support. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Thank you once again for your feedback.

    Best regards,

    Emma
    Group 1 BMW Borehamwood
  • Rating 5.0
    All good
    Response from Group 1 BMW Borehamwood
    Hello Sarah,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with us at Group 1 BMW Borehamwood. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 BMW Borehamwood
  • Rating 1.0
    It was the worst experience I have ever had, they had very bad intentions! They didn't even let me know about the situation for a moment! Everything was in there , a car that is in excellent condition and new! I didn't rent a car because I thought they would deliver the car to me at the end of the afternoon of the same day! They let me know at the last minute at the end of the afternoon of the same day! I was frustrated and depressed, I had no experience to deal with this situation! I felt that, if I am from Motability, it doesn't matter, I am of no importance to them! I felt like I had an inferiority complex! Because I have no health or money! I never want to go back! They gave me a receipt for the car without the value and they didn't even send me a video like the other times showing what was done, they only gave me the Mot pass! I thank you guys at Motability who did everything to help me, that is priceless, I did everything so as not to cause you any harm! I know you made taxis available to me, but I only used them when necessary! Thank you very much to each and every one of you at Motability, I am grateful to you and to God! Thank you 🤩🙏🏽🥰
    Response from Group 1 BMW Borehamwood
    Dear Fatima,

    Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience and frustration you encountered during your recent visit. It is disheartening to hear that we did not meet your expectations and that you felt undervalued.

    We strive to provide all our customers with a seamless and respectful experience, and it is clear we fell short in your case. Your feedback is invaluable, and we are committed to addressing the issues you raised to ensure this does not happen again.

    We appreciate your kind words about the support you received from Motability and are glad that aspect of your experience was positive. Please know that your satisfaction is important to us, and we are here to assist you in any way we can.

    Thank you once again for your feedback. We hope to have the opportunity to serve you better in the future.

    Warm regards,

    Emma
    Group 1 BMW Borehamwood
  • Rating 5.0
    Very professional and at the same time friendly
    Response from Group 1 BMW Borehamwood
    Hello John,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service both professional and friendly. Providing an exceptional experience for our customers is our top priority, and your feedback truly means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 BMW Borehamwood
  • Rating 5.0
    A positive experience from beginning to end. A courtesy car was arranged and Omer was friendly, patient and helpful, talking me through my additional requirements. I was sent a video and called when the car was ready. The service centre's facilities are comfortable and my car was even cleaned. The legendary Gary was on hand and all were friendly, including the nice lady on the reception desk. I cannot praise Group 1 Borehamwood more - and this is why I am on my sixth Mini with this garage and am now considering Mini number seven!
    Response from Group 1 BMW Borehamwood
    Dear Daniel,

    Thank you so much for taking the time to share your wonderful experience with us at Group 1 BMW Borehamwood. We are thrilled to hear that your visit was positive from start to finish and that our team, especially Omer and Gary, could assist you with your needs. It's great to know that you found our service center comfortable and appreciated the courtesy car and the cleanliness of your vehicle.

    Your kind words about our team and facilities mean a lot to us, and we are delighted to have earned your trust and loyalty over the years. We are excited to hear that you are considering Mini number seven with us!

    If there is anything more we can do for you, please don't hesitate to reach out. We look forward to welcoming you back soon.

    Warm regards,

    Emma
    Group 1 BMW Borehamwood Team
  • Rating 1.0
    Really disappointed. I was made to wait over two hours for an oil change. I booked a courtesy car three weeks in advance, but was not able to have one upon arrival as apparently their systems were not working. The complimentary valet was subpar at best. My windows are now smeared, and the dashboard area is dirty. Had I have paid additional for this service (Motability Scheme), I would have asked for my money back. Maybe they did a shoddy job because they think I have my vehicle for free
    Response from Group 1 BMW Borehamwood
    Dear Julia,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at Group 1 BMW Borehamwood. It is disappointing to learn that we did not meet your expectations, and I apologize for the inconvenience caused by the wait time and the issues with the courtesy car booking.

    We strive to provide all our customers with a high standard of service, and it is clear that we fell short in this instance. Your comments regarding the valet service are also concerning, and I assure you that this is not the level of quality we aim to deliver.

    Please know that your feedback is invaluable to us, and we will be addressing these issues with our team to ensure improvements are made. If you would like to discuss this matter further, please feel free to reach out to us directly at tellusmore@group1auto.co.uk. We hope to have the opportunity to restore your confidence in our services.

    Thank you once again for bringing these matters to our attention.

    Kind regards,

    Emma
    Group 1 BMW Borehamwood
  • Rating 5.0
    They were 10 out of 10 Jodie was so helpful
  • Rating 5.0
    Very polite, kind, and conscientious, putting myself at my disposal, 10of 10
  • Rating 5.0
    Best service. Too friendly. Very good
  • Rating 5.0
    Very professional
  • Rating 5.0
    I had a fantastic experience at BMW Borehamwood, thanks to Sophia. She was incredibly kind, helpful, and attentive throughout the entire process. From assisting me with making my choices to keeping in touch while I waited for my car to be ready, Sophia made sure I felt supported every step of the way. Her professionalism and customer care truly stand out. I highly recommend her and the dealership for anyone looking for exceptional service. Thank you, Sophia, for making this such a positive experience!
  • Rating 5.0
    Very quick and accordingly
  • Rating 5.0
    Excellent
  • Rating 5.0
    Very good
  • Rating 5.0

    “I had an excellent experience at BMW, thanks to Mr. Reza Darvishpour. He demonstrated exceptional professionalism, patience, and expertise throughout the process. He took the time to thoroughly explain all available options, ensuring that I could make an informed decision. His outstanding customer service is truly commendable, and I highly recommend him to anyone seeking a seamless and professional experience.”
  • Rating 5.0
    Superb

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