Motability Scheme at Group 1 BMW Borehamwood

4.8
Rating 4.8
(193 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 16:00
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Welcome to Group 1 BMW Borehamwood

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs. Group 1 Borehamwood BMW are dedicated to supporting the Motability Scheme, and our expert team of Motability Specialists are committed to meeting the unique motoring needs of every customer.

We invite new & existing Motability customers to contact us to discover the full range of BMW models available on the Motability Scheme.

When you visit us, we'll talk to you about your needs and make sure the vehicle you choose is right for you throughout the lease. We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way.

You are welcome to visit our showroom, or if you prefer, book a virtual appointment with one of our Motability Specialists. Alternatively, we can discuss which BMW best suits from the comfort of your home.

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Contact information

Address
Stirling Way
Borehamwood
Hertfordshire WD6 2BT
GB
Get directions
Phone Number
Call Group 1 BMW Borehamwood on 020 8951 2600
020 8951 2600
020 8951 2600
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 16:00

Motability Scheme specialists:

  • Alex Stanley-Davies
  • James Allen
  • Jodie Russell
  • Myron Asare
  • Ashok Rajaratnam
  • Sophia Kailou
  • Simon Wong
  • Saif Ali
  • Cayla Du Plessis
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 17:00
SundayClosed

Motability service specialists:

  • Kerry Sullivan
  • Omer Vecih
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 BMW Borehamwood

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Group 1 BMW Borehamwood

  • Rating 5.0
    Quick and simple
    Response from Group 1 BMW Borehamwood
    Hello Ellis,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found your experience with us to be quick and simple. Providing efficient and straightforward service is something we strive for, and it's wonderful to know we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 BMW Borehamwood
  • Rating 5.0
    It was great experience. Mr. Simon was very helpful and polite . He helped me a lot and explained everything .
    Many thanks
    Response from Group 1 BMW Borehamwood
    Dear Ban,

    Thank you so much for taking the time to share your positive experience with us at Group 1 BMW Borehamwood. We are thrilled to hear that Simon was able to assist you effectively and that you found his help and explanations valuable. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing excellent service.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Many thanks,
    The Motability Scheme Team at Group 1 BMW Borehamwood
  • Rating 5.0
    Sophia was really nice and patience.
    Response from Group 1 BMW Borehamwood
    Hello Zoha,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Sophia provided you with a positive experience and that her patience made a difference during your visit. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Group 1 BMW Borehamwood in the future.

    Best regards,
    The Motability Scheme Team at Group 1 BMW Borehamwood
  • Rating 1.0
    Terrible. They kept me waiting for 2hrs onsite Whilst my car was ready. No explanation whatsoever, rude, arrogant behaviour and customer services.
    I’m severely disabled and my car was ready at 1030am and they didn’t not give the car to me until 1255pm. Manager had gone and they had no clue whatsoever!!
    Response from Group 1 BMW Borehamwood
    Dear Sahar,

    Thank you for taking the time to share your experience with us. I am truly sorry to hear about the inconvenience and frustration you faced during your recent visit. Waiting for such an extended period, especially given your circumstances, is unacceptable, and I apologise for the lack of communication and the behaviour you encountered.

    We strive to provide excellent service to all our customers, and it is clear we fell short in your case. Your feedback is invaluable, and I assure you that we are addressing these issues internally to prevent similar situations in the future.

    Please feel free to reach out directly if there is anything further you would like to discuss or if there is any way we can assist you. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.

    Kind regards,
    Group 1 BMW Borehamwood Team
  • Rating 5.0
    Alex was great!
    Response from Group 1 BMW Borehamwood
    Hello Ali,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with Alex at Group 1 BMW Borehamwood. Providing excellent service is our top priority, and it's fantastic to know that Alex met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 BMW Borehamwood
  • Rating 5.0
    Amazing from start to finish.
    Response from Group 1 BMW Borehamwood
    Hello Rayan,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience from start to finish at Group 1 BMW Borehamwood. Our team is dedicated to providing the best service possible, and your feedback is truly appreciated. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 BMW Borehamwood
  • Rating 5.0
    MOTABILLITY are amazing so the staff as though is everything I will not hesitate to mention MOTABILLITY to anybody in MAY 15 years. I have never had one problem every time something has happened. It has been corrected immediately and the staff everyone is always happy which makes the conversation a really good experience so thank you MOTABILLITY for everything. R
    Response from Group 1 BMW Borehamwood
    Dear Richard,

    Thank you so much for your wonderful review and for sharing your positive experience with us at Group 1 BMW Borehamwood. We are thrilled to hear that you have been satisfied with the service provided by our team and that you find the Motability Scheme to be amazing. It's fantastic to know that our staff's dedication and enthusiasm have contributed to making your visits enjoyable and hassle-free.

    Your kind words and high rating mean a lot to us, and we are grateful for your continued support over the years. We look forward to serving you for many more years to come and are always here to assist with any of your mobility needs.

    Thank you once again for your feedback and for recommending us to others.

    Best regards,

    Group 1 BMW Borehamwood Team
  • Rating 5.0
    Jodie is such a hard worker. She knows what the customer wants and expects. I hope i didnt give her a hard time with the questions. Thank you so much for the service and well done. You are the angel of BMW.

    Regards
    Khalid
    Response from Group 1 BMW Borehamwood
    Dear Khalid,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Jodie at Group 1 BMW Borehamwood. She truly is an asset to our team, and your kind words will certainly make her day.

    We are delighted that Jodie was able to meet your expectations and provide you with the service you deserve. Please rest assured that your questions were no trouble at all; we are here to assist you in any way we can.

    Thank you once again for your kind words and for choosing the Motability Scheme with us. We look forward to serving you again in the future.

    Warm regards,

    Group 1 BMW Borehamwood
  • Rating 5.0
    Satisfied
    Response from Group 1 BMW Borehamwood
    Hello Kevin,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you are satisfied with your experience at Group 1 BMW Borehamwood. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 BMW Borehamwood
  • Rating 5.0
    Mr. Serjo Memis
    I would like to sincerely thank you for the excellent service you provided. Your professionalism, dedication, and attention to detail truly made a difference, and I greatly appreciate your efforts.

    It was a pleasure working with you
    Response from Group 1 BMW Borehamwood
    Dear Poya,

    Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that Serjo provided you with excellent service and that his professionalism, dedication, and attention to detail made a significant impact. It was our pleasure to assist you, and your kind words are greatly appreciated by our team.

    We are committed to maintaining the high standards you experienced and look forward to serving you again in the future. If you have any further feedback or need assistance, please do not hesitate to reach out.

    Warm regards,

    The Motability Scheme Team at Group 1 BMW Borehamwood
  • Rating 5.0
    Simon was amazing. He was so friendly and respectful and easy to speak to. Extremely helpful and knowledgeable and made the experience one to remember.
    Response from Group 1 BMW Borehamwood
    Dear Sanaa,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Simon at Group 1 BMW Borehamwood. It's fantastic to know that his friendly and respectful approach, along with his helpfulness and knowledge, made your visit memorable. We strive to provide exceptional service to all our customers, and your kind words are a testament to Simon's dedication.

    If there's anything more we can do for you, please don't hesitate to reach out. We look forward to welcoming you back in the future.

    Best regards,

    The Motability Scheme Team at Group 1 BMW Borehamwood
  • Rating 5.0
    The service was over and above what was expected. Including lift to and from station. Always very friendly
    Response from Group 1 BMW Borehamwood
    Hello Ethan,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that our service exceeded your expectations and that you found our team friendly and helpful. Providing a lift to and from the station is just one of the ways we strive to make your experience as convenient and pleasant as possible. Your feedback is incredibly valuable to us, and we are delighted to have earned a 5-star rating from you. We look forward to welcoming you back to Group 1 BMW Borehamwood in the future. If there's anything else we can do for you, please don't hesitate to let us know.

    Best regards,
    The Motability Scheme Team at Group 1 BMW Borehamwood
  • Rating 5.0
    Brilliant service
    Response from Group 1 BMW Borehamwood
    Dear Philip,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a brilliant experience with our service at Group 1 BMW Borehamwood. Our team is dedicated to providing the best possible service to all our customers, and your feedback is a great testament to their hard work.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Group 1 BMW Borehamwood
  • Rating 5.0
    Excellent customer service with wonderful friendly staff. Thank you.
    Response from Group 1 BMW Borehamwood
    Hello Abraham,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received excellent customer service and found our staff to be friendly and welcoming. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing the best service possible. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 BMW Borehamwood.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Excellent experience, professional and knowledgeable, very patience and polite. I recommend her very much
    Response from Group 1 BMW Borehamwood
    Dear Veronica,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had an excellent experience at Group 1 BMW Borehamwood. Our team strives to provide professional, knowledgeable, and patient service, and it is rewarding to know that we met your expectations.

    Your recommendation means a lot to us and serves as a great encouragement to continue delivering the best service possible. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

    Warm regards,

    Group 1 BMW Borehamwood
  • Rating 5.0
    Great experience friendly and helpful kept us informed all the time delivered exactly as promised.
    Response from Group 1 BMW Borehamwood
    Hello Michael,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with us at Group 1 BMW Borehamwood. Our team is dedicated to providing friendly and helpful service, and it's fantastic to know that we kept you informed and delivered on our promises. Your feedback is greatly appreciated and motivates us to continue offering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 BMW Borehamwood
  • Rating 5.0
    Polite helpfully and informative great job
    Response from Group 1 BMW Borehamwood
    Dear Michael K.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team polite, helpful, and informative.
    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 BMW Borehamwood.

    Best regards,
    Group 1 BMW Borehamwood
  • Rating 5.0
    Quick and informative
    Response from Group 1 BMW Borehamwood
    Hello Aminul,

    Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you found our service quick and informative. At Group 1 BMW Borehamwood, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 BMW Borehamwood
  • Rating 5.0
    Nora was great. Process was quick.
    Response from Group 1 BMW Borehamwood
    Dear Lulwah F.,

    Thank you for your wonderful review! We're thrilled you had a great experience with Nora and found the process quick. Your feedback is invaluable to us.

    If you have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again at Group 1 BMW Borehamwood.

    Best,
    Motability Scheme Team
    Group 1 BMW Borehamwood
  • Rating 5.0
    Hi they very helpful and friendly and nice
    Response from Group 1 BMW Borehamwood
    Hello Hamed,

    Thank you so much for your wonderful review! We are thrilled to hear that you found our team helpful, friendly, and nice. Providing excellent service is our top priority, and your feedback is truly appreciated. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to seeing you again at Group 1 BMW Borehamwood.

    Best regards,
    The Motability Scheme Team

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