This dealership is temporarily unable to submit and new Motability applications until it meets our training standards

Motability Scheme at Steven Eagell Toyota Letchworth

4.8
Rating 4.8
(40 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30

Welcome to Steven Eagell Toyota Letchworth

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Steven Eagell Toyota Letchworth can help you by: * Confirming your eligibility for the Motability Scheme * Supporting you in choosing the right car * Arranging a test drive * Ordering and supplying your new Motability Scheme car * Servicing and maintaining your car Contact Steven Eagell Toyota Letchworth on 01462412276 to make an appointment with our Motability specialist.

Contact information

Address
Icknield Way
Letchworth Garden City
Letchworth SG6 1EF
GB
Phone Number
Call Steven Eagell Toyota Letchworth on 01462 412276
Email
Reviews
Visit dealer website

Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Mark Given
  • John Darko
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Lorraine Street
  • James Allinson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Steven Eagell Toyota Letchworth

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Steven Eagell Toyota Letchworth

  • Rating 5.0
    Mark and Raja were really helpful from start to finish.
  • Rating 5.0
    Excellent.
    No problems at all
    Response from Steven Eagell Toyota Letchworth
    Hi Stephen, we're happy to hear you had an excellent service! Please come see us again soon.
  • Rating 5.0
    Amazing people really helpful and friendly
    Response from Steven Eagell Toyota Letchworth
    We are happy to hear that you got exactly what you wanted out of your car-buying experience with us John. We wish you safe travels in your new car and look forward to seeing you again soon!
  • Rating 5.0
    Great
    Response from Steven Eagell Toyota Letchworth
    We are happy to hear that you got exactly what you wanted out of your car-buying experience with us Abdul. We wish you safe travels in your new car and look forward to seeing you again soon!
  • Rating 5.0
    The dealership as a whole was really helpful and supportive. MARK WAS PARTICUALY AMAZING. he went above and beyond and really had a lot of problems that arose that were out of his control regarding my car and he rose to the occasion and supported me the best he could. He personally made me feel good about the experience and so did a manager named Dean l, who was literally amazing and really helped me
    Response from Steven Eagell Toyota Letchworth
    We are happy to hear that you got exactly what you wanted out of your car-buying experience with us Bow. We wish you safe travels in your new car and look forward to seeing you again soon!
  • Rating 5.0
    Perfect customer service.
    Response from Steven Eagell Toyota Letchworth
    We are happy to hear that you got exactly what you wanted out of your car-buying experience with us Fiona. We wish you safe travels in your new car and look forward to seeing you again soon!
  • Rating 5.0
    Perfect service from start to finish
    Response from Steven Eagell Toyota Letchworth
    Hi John, we're happy to hear you had an excellent service! Please come see us again soon.
  • Rating 2.0
    Not a very good experience at all. The date l was booked into change over cars the mobility consultant Mark was on holiday, therefore another Mobility consultant, was going to be taking over, John. However John was ill, no fault of his but l was left for quite a few hours waiting for a salesman to tell me he was not confident enough to do the handover with me. I did understand this and made an appointment to come back the next day at 10:30, this salesman said he would make sure my new car had a full tank of petrol as a good will gesture for what had happened.

    The next day l thought l would just ring to make sure John was back as I didn’t want to waste any one’s time and he was back in however he was quite busy trying to catch up with the backlog of the day before, so we rearranged a later time of 12:30.

    When I got there at the later time l was left again for a while before being seen to, poor John was really snowed under and was struggling so the manager Joe came over and took over reassuring John that he would rap everything up with me, only to leave me surrounded in paperwork and not knowing what to do as he spoke to another man for ages. John spotted me looking a bit lost and helped finish everything, while trying to deal with two other customers at the same time, all while Joe was just chatting to a man.

    I finally got given my new car, which is beautiful and l hate to moan as l know how unbelievably lucky l truly am to have mobility to help me. I turned the engine on and there was not even a quarter of a tank of petrol in the engine. I went back inside and Joe authorised someone to fill up my engine. Just about to drive away and I get a phone call from my son’s friends Dad to check if I was coming to collect my son as it was now 15:30 and I was meant to collect my son at 15:00. Part of my disability is short term memory loss, I hadn’t checked the time as I did not imagine it would have taken 3 hours to change cars.
    Response from Steven Eagell Toyota Letchworth
    Thank you for posting a review Annie and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could send your complaint in full, including your contact details to feedback@steveneagell.co.uk, it will be addressed by Senior Management. Thank you.
  • Rating 5.0
    Great costumer service. Very few people work. and quick service.Thank you.
    Response from Steven Eagell Toyota Letchworth
    Thank you so much for your kind words, Klara. We really appreciate you taking the time to share your experience with us, and we look forward to seeing you again in the future.
  • Rating 5.0
    Great customer service
    Response from Steven Eagell Toyota Letchworth
    Hi Claire, we're happy to hear you had an excellent service! Please come see us again soon.
  • Rating 1.0
    I raised a complaint.
    Response from Steven Eagell Toyota Letchworth
    Thank you for posting a review Joanne and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could send your complaint in full, including your contact details to feedback@steveneagell.co.uk, it will be addressed by Senior Management. Thank you.
  • Rating 5.0
    Fantastic very efficient very friendly totally 100%
    Response from Steven Eagell Toyota Letchworth
    Hi Joey, we're happy to hear you had an excellent service! Please come see us again soon.
  • Rating 5.0
    Miss Holly Hanley . Mark Given was friendly and kept me informed of the motobilty car
    Response from Steven Eagell Toyota Letchworth
    Hi Holly, we're happy to hear that Mark provided you with a positive experience and we hope to see you again soon.
  • Rating 5.0
    Great customer service!
    Mark was brilliant he drove a car over to me to see if my wheelchair fitted in the boot!
    Thank you Mark..
    Response from Steven Eagell Toyota Letchworth
    Hi Elaine, thank you for sharing your experience with us and we're so glad to hear Mark helped to make it so positive! We look forward to seeing you again soon.
  • Rating 5.0
    Good friendly advice.Service excellent
    Response from Steven Eagell Toyota Letchworth
    Hi Holly, we're pleased to hear we could provide you with an excellent service experience. We hope to see you again soon!
  • Rating 5.0
    Helpful,listened to my requirements, approachable.Highly recommend Mark the Motability chap.
    Response from Steven Eagell Toyota Letchworth
    Hi Debbie, thank you for taking the time to write about your experience, we're so glad to hear it was a positive one. Come back and see us soon!
  • Rating 5.0
    No complaints good service easy to deal with very professional excellent
    Response from Steven Eagell Toyota Letchworth
    Thank you for your great review, Carol. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon!
  • Rating 5.0
    Everyone was helpful polite and friendly. From helping to park my old car, to explaining everything on my new Toyota. They are a credit to your company.
    Response from Steven Eagell Toyota Letchworth
    Hi Jean, congratulations on your new car! Thank you for sharing such excellent feedback and we look forward to seeing you again soon!
  • Rating 5.0
    1st class service came earlier than expected
    Response from Steven Eagell Toyota Letchworth
    Hi David. Hearing that you had 1st class service is the best thing we could hope for. Come back and see us soon.
  • Rating 5.0
    Rick was great,went through everything with me
    Response from Steven Eagell Toyota Letchworth
    Thank you John for the positive review. Please come back to visit anytime!

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