Motability Scheme at Sytner Mercedes-Benz of Loughton

Motability Scheme at Sytner Mercedes-Benz of Loughton

4.7
Rating 4.7
(187 reviews)
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 14:00Closed Today
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Contact information

Address
3 Langston Road
Loughton IG10 3SD
GB
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Phone Number
Call Sytner Mercedes-Benz of Loughton on 020 8418 7700
020 8418 7700
020 8418 7700
Website

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Email

Mercedes-benz.loughton@sytner.co.uk

Feedback

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Reviews

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Showroom details
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 14:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday08:00 - 14:00
SundayClosed

Motability Scheme specialists:

  • Athelstan Hotobah-During
  • Tia Foreman
  • Alfie Draper
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Motability service specialists:

  • John Djemal
  • Chad Baragwanath
We recommend calling and booking an appointment before visiting.
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Accessibility features at Sytner Mercedes-Benz of Loughton

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Sytner Mercedes-Benz of Loughton

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Our trained Motability specialists are here to support you throughout the duration of your lease.

Sytner Mercedes-Benz of Loughton can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Sytner Mercedes-Benz of Loughton on 02084187700 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Sytner Mercedes-Benz of Loughton

  • Rating 5.0
    Gary Lipman was excellent. Very helpful and informative.
  • Rating 5.0
    Thank you for helpfull and support 👍👏👏
  • Rating 5.0
    We dealt with Gary, who not only explained everything step by step to us - he also was so so helpful and very patient with us. Absolutely fantastic customer service. You need more Garys!!

    Thank you again Gary for all your help
  • Rating 5.0
    Gary Lipman at Mercedes Loughton absolutely amazing, very helpful and kind brilliant sales rep!
  • Rating 5.0
    I had a brilliant experience with Motability. Tia organised everything for me smoothly, kept me updated regularly and arranged the collection before she went on leave. When I was finally ready to collect and Tia was away, Gary stepped in and helped me straight away. He went above and beyond to make sure everything was sorted. Excellent service from both Tia and Gary.
  • Rating 5.0
    I had an lovely experience at Mercedes-Benz Loughton. Gary Lipman was very helpful, polite and patient.
  • Rating 5.0
    Very helpful 😃
  • Rating 5.0
    From the very first moment we stepped into the Mercedes-Benz dealership in Loughton to discuss our Motability order, it was clear we were in for a special experience, and that was entirely down to Tia Foreman

    Tia was, in a word, superb. She guided us through the entire process of placing the Motability car order with incredible patience, knowledge, and warmth. There was never a silly question, and she took the time to explain every detail, ensuring we felt completely confident and excited about our new vehicle.

    But what truly sets Tia apart is her personality. She isn't just a professional; she is a genuinely sweet, funny, and engaging person who makes what can be a daunting process feel like a joyful adventure. Her excellent sense of humour had us laughing throughout, and her kindness made us feel so valued and cared for.

    The collection day was the perfect finale. Tia had everything prepared impeccably and walked us through all the features of our new Mercedes with infectious enthusiasm. She turned what is often a formal handover into a memorable and delightful event.

    In summary, Tia Foreman is a credit to the Mercedes-Benz Loughton team. She provided a flawless, five-star experience from start to finish. If you are using the Motability scheme and have the chance to work with Tia, you are in the safest and most delightful hands. Thank you, Tia, for everything!
  • Rating 5.0
    Very Happy with the Service. Thanks to Gary Lipman for the smooth Process and Prompt reply of all the correspondence in a very Professional way.
    Car handover Process was also very friendly and helpful. Red Bow on my new car was Presentable to Please the customer.
    Thanks again to Gary and Mercedes Loughton team.
  • Rating 5.0
    Gary was attentive from the moment I walked into the dealership. He showed great respect, patience, and knowledge. I must admit, I didn’t feel nervous or anxious at any point while dealing with him — which is often the case when I’m speaking with new people. My sister who accompanied me said the same.

    He is truly an asset to your team. Thank you, Gary.

    Mrs Sohanpal
  • Rating 5.0
    Mr. Gary was very helpful and professional
  • Rating 5.0
    Gary was amazing
  • Rating 5.0
    Brilliant Gary was. Made everything very easy and simple
    For
    Us.
    Response from Sytner Mercedes-Benz of Loughton
    Hello Lucas,

    Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that Gary made your experience with us easy and simple. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Sytner Mercedes-Benz of Loughton Team
  • Rating 5.0
    Outstanding Service from Gary Lipman
    From start to finish Gary was absolutely fantastic. He made the whole Motability process simple, stress-free and enjoyable. Gary took the time to explain every detail clearly, kept me updated throughout and made sure everything was ready for collection. His professionalism, friendliness and genuine care really stood out nothing was too much trouble.
    When I collected my vehicle, it was spotless, perfectly prepared and Gary made sure I felt completely comfortable with all the features before driving away. I couldn’t have asked for a better experience.
    Highly recommend Gary a truly 5 star service
    Response from Sytner Mercedes-Benz of Loughton
    Dear Trisha-mae,

    Thank you so much for taking the time to share your wonderful experience with us at Mercedes-Benz of Loughton. We are thrilled to hear that Gary provided you with outstanding service and made the Motability process simple and enjoyable for you.

    It's fantastic to know that Gary's professionalism, friendliness, and attention to detail made such a positive impact on your experience. We strive to ensure that every customer feels valued and comfortable, and your feedback reassures us that we are achieving that goal.

    We are delighted that you were pleased with your vehicle's condition and that Gary took the time to familiarize you with its features. Your recommendation means a lot to us, and we will be sure to pass on your kind words to Gary and the team.

    Thank you once again for your 5-star review. We look forward to welcoming you again in the future.

    Best regards,

    Nicola Lee
    Divisional Customer Experience Manager
  • Rating 5.0
    Tia was amazing at Mercedes Loughton , only downfall is having to wait 3 months for the car to arrive but other then that was very pleasant
    Response from Sytner Mercedes-Benz of Loughton
    Dear Kamran,

    Thank you for taking the time to share your feedback with us. We are thrilled to read that you had an amazing experience with Tia here at Mercedes-Benz of Loughton. Providing excellent service is our top priority, and it's wonderful to know that Tia made a positive impact on your visit.

    We understand that waiting for your car to arrive can be challenging, and we appreciate your patience and understanding during this time. We are continuously working to improve our delivery times and ensure a smoother experience for our customers.

    If you have any further questions or need assistance, please feel free to reach out to us. We look forward to serving you again in the future.

    Best regards,

    Nicola Lee
    Divisional Customer Experience Manager
  • Rating 5.0
    Gary was incredible to me and my family from start to finish very patient and understanding
    Response from Sytner Mercedes-Benz of Loughton
    Dear Rauf,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Gary provided you and your family with such a positive experience. At Mercedes-Benz of Loughton, we strive to offer exceptional service, and it’s rewarding to know that Gary's patience and understanding made a difference for you.

    Your kind words and perfect rating are greatly appreciated, and we will be sure to pass along your compliments to Gary. If there is anything further we can assist you with, please do not hesitate to reach out.

    Thank you once again for your support.

    Best regards,

    Nicola Lee
    Divisional Customer Experience Manager
  • Rating 5.0
    Absolutely brilliant ! I would recommend them 100 per cent.
    Response from Sytner Mercedes-Benz of Loughton
    Dear Francoise,

    We are delighted to learn that you had such a great experience with us at Mercedes-Benz of Loughton. We strive to provide our customers with the highest level of service and we are glad that we were able to meet your expectations.

    We appreciate your super recommendation and look forward to welcoming you again soon. Thank you for choosing us and for taking the time to share your experience.

    Kind regards,

    Nicola Lee
    Divisional Customer Experience Manager
  • Rating 5.0
    Gary Lipman at Mercedes Benz Loughton was absolutely helpful throughout the process! Kept me informed on the status of delivery and the handover was just as smooth. So grateful!
    Response from Sytner Mercedes-Benz of Loughton
    Dear Gloria,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear about your positive experience with Gary Lipman at Mercedes-Benz of Loughton. It's fantastic to know that he was able to keep you informed and make the delivery and handover process smooth for you. Your kind words and perfect rating mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you again in the not too distant future.

    Best regards

    Nicola Lee
    Divisional Customer Experience Manager
  • Rating 5.0
    Such a lovely person made it so easy for me to pick a great car love the customer service very happy that I chose Mercedes at Loughton and thank you very much to the dealer Gary for all the help
    Response from Sytner Mercedes-Benz of Loughton
    Dear Tamsin,

    Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us at Mercedes-Benz of Loughton. It's fantastic to know that Gary was able to assist you in finding the perfect car and that you were pleased with the customer service. Your satisfaction is our top priority, and your kind words mean a lot to us. We hope you enjoy your new car and look forward to seeing you again in the future.

    Best regards,

    Nicola Lee
    Divisional Customer Experience Manager
  • Rating 5.0
    Outstanding
    Response from Sytner Mercedes-Benz of Loughton
    Dear Tracey,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had an outstanding experience with us at Mercedes-Benz of Loughton. Your feedback is incredibly valuable and motivates our team to continue providing the best service possible.

    If there is anything more we can do for you, please don't hesitate to reach out. We look forward to welcoming you back in the future.

    Best regards,

    Nicola Lee
    Divisional Customer Experience Manager

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