Motability Scheme at Sytner Mercedes-Benz of Loughton

Motability Scheme at Sytner Mercedes-Benz of Loughton

4.5
Rating 4.5
(116 reviews)
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 17:00 11:00 - 17:00
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Contact information

Address
3 Langston Road
Loughton IG10 3SD
GB
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Phone Number
Call Sytner Mercedes-Benz of Loughton on 020 8418 7700
020 8418 7700
020 8418 7700
Website

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Email

Mercedes-benz.loughton@sytner.co.uk

Reviews

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Showroom details
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 17:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Tia Foreman
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday08:00 - 14:00
SundayClosed

Motability service specialists:

  • John Djemal
  • Chad Baragwanath
  • Shamari Campbell-Simpson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Sytner Mercedes-Benz of Loughton

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Sytner Mercedes-Benz of Loughton

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Visit dealer website

Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz of Loughton can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz of Loughton on 02084187700 to make an appointment with our Motability specialist.

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Reviews at Sytner Mercedes-Benz of Loughton

  • Rating 5.0



    Gary, who was assisting me, was a very kind person and truly attentive. He was warm, friendly, and did his best to help me. He really put in a lot of effort. He’s a very good person, and I sincerely thank him.
    Response from Sytner Mercedes-Benz of Loughton
    Dear Songul E,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Gary at Mercedes-Benz of Loughton. It’s fantastic to know that his kindness, attentiveness and dedication made such a great impression on you.

    We are proud to have team members like Gary who go above and beyond to ensure our customers feel valued and supported. Your kind words will certainly be shared with him and the rest of our team.

    If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to seeing you again in the future.

    Kind regards,
    Angela Blacklaw
    Divisional Head of Customer Services

  • Rating 5.0
    Good experience and swift turnaround. Salesman (Gary Lipman) was very helpful throughout the process.
    Response from Sytner Mercedes-Benz of Loughton
    Dear Saud M.,

    Thank you so much for taking the time to share your positive experience with us at Sytner Mercedes-Benz of Loughton. We are thrilled to hear that you had a good experience and that the process was swift. It's wonderful to know that Gary Lipman was able to assist you effectively throughout your journey with us. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back in the future. Kind regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Max watson was extremely helpful: very nice, polite young man
    Response from Sytner Mercedes-Benz of Loughton
    Hello Helen, Thank you for your lovely feedback for Mercedes-Benz of Loughton and for Max in particular. We are proud to employ really knowledgeable and professional colleagues, who are passionate about the Mercedes-Benz brand, and who understand the need to look after our customers in a friendly and efficient manner. We appreciate you letting me know about your experience and we are really pleased we looked after you and your car. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Everything went all good and smooth thanks to Garry. Would definitely recommend.
    Response from Sytner Mercedes-Benz of Loughton
    Dear Imren, thank you very much for your comments. We are so glad to hear of the fantastic level of service provided by Garry at our Mercedes-Benz of Loughton dealership, he will be ecstatic with the feedback and we really appreciate you taking the time to provide us with such a positive review. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Very good. Handed the car with care
    Response from Sytner Mercedes-Benz of Loughton
    Dear Syed, Thank you for your fantastic feedback concerning your experience with Mercedes-Benz of Loughton. It is always a pleasure to receive comments of thanks and praise from our customers since we strive to achieve the highest level of customer satisfaction. We hope you will have many delightful years of service from your new vehicle. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Very courteous and accommodating. Pleasant to speak with. Had a nice experience.
    Response from Sytner Mercedes-Benz of Loughton
    Dear Sami, Thank you for sharing your fantastic 5* rating for the team here at Mercedes-Benz of Loughton, I’m so pleased to learn that you enjoyed your experience with us. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Rahath, Rahath and Rahath. Best man to deal with my application, he helped me with all the issues from the dealer and the Motability. Such an amazing soul he gives you that energy even when there was no news at all. Hes funny and makes you comfortable around him. Rahath clearly respects his job and made us respect him even more.
    This man saved my application thank youuu Rahath Ahmad. Thanks Mercedes for hiring this LEGEND
    Response from Sytner Mercedes-Benz of Loughton
    Hello Akram, Thank you for sharing such fabulous feedback about Rahath. He is super focused on delivering outstanding levels of customer service and it's incredibly important to him that everyone leaves us feeling exactly as you have. He is certainly an asset to our business with his knowledge and experience with the brand and I know that your lovely feedback will mean a great deal to him on personal level. We appreciate you choosing us and look forward to continuing to assist you for many years to come. Best regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Good customer service and the whole process was clear and smooth
    Response from Sytner Mercedes-Benz of Loughton
    Hello Fadun, We are delighted to read that you've had a great experience with us at Mercedes-Benz of Loughton. We strive to provide our customers with the highest level of service and we are pleased that we were able to meet your expectations. We value your feedback and we look forward to welcoming you again next time. Thank you for choosing us and for taking the time to share your experience, it is appreciated! Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    The application process was very smooth and easy. We already application started from home which also helped us to speed up things. The advisor was very helpful and had good understanding of the process
    Response from Sytner Mercedes-Benz of Loughton
    Hello Meryem, Thank you for submitting your fantastic 5* rating for the team here at Mercedes-Benz of Loughton, we are delighted both our vehicles and colleagues have left a positive impression! We appreciate your support and look forward to welcoming you again in the not too distant future. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    👌
    Response from Sytner Mercedes-Benz of Loughton
    Dear Diana, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of Loughton, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Excellent
    Response from Sytner Mercedes-Benz of Loughton
    Dear Loraine, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of Loughton, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    I am very satisfied and very emotional with happiness with the level of service I received from Rahath. He is very efficient and responded to all of my emails very efficiently and always returned my calls. He was very patient with me and answered all of my questions and ensured that he explained everything in detail so there was no confusion On my end. I have previously purchased four Mercedes vehicles from different dealerships and I have never had a transaction be this smooth and easy. When I came to collect my vehicle, I was discharged from hospital a few hours earlier. I was going to cancel my appointment at the last Minute because I felt very sad and weak and was not excited about the car but my partner forced me stating it might make me feel better and it would be rude to Rahath to cancel last minute. I was very sad and weak and Rahath Made my day so happy with his little gestures such as a beautiful keyring And putting a bow and cover on the car, allowing me to take pictures and taking pictures of me and my partner next to the car. He done a little show for us next to the vehicle and made me feel very special which I have never felt before with my last four vehicles. I left Mercedes feeling very emotional from happiness and shed a few tears in the car thanks to Rahath. Rahath made This experience feel very personal and not like a sales interaction like my previous sales were. Previously It was clear the associate never wanted to answer my questions or care about my happiness. They just wanted to complete the sale for their commission however Rahath Never made me feel like this it literally felt very comfortable, He was very kind to me and empathetic due to my health issues And was very accommodating to me because of my hard schedule being in and out of hospital. He didn’t look down on me or make me feel bad at all. I hope everybody gets to work with him and experience the pleasure that I did. There are no words that can explain how happy he made me. I was more happy with his caring attitude and the little show and keyring and his empathy then I was with the actual vehicle. Kindness Goes a long way and is much more important than materialistic items. Thank you Rahath & Mercedes Loughton.
    Response from Sytner Mercedes-Benz of Loughton
    Dear Ayse, What a wonderful review! Rahath delighted to receive such praise and sends you his thanks and very best wishes. Customer feedback is extremely important to all the team here and we regularly share it to encourage the very best customer experience possible. We trust you are thoroughly enjoying your new car, and wish you many miles of safe and happy motoring! Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Great customer service! Very professional and polite. Rahman explained all in very simple terms. Great sales man!
    Response from Sytner Mercedes-Benz of Loughton
    Dear Monika, Thank you very much for posting your terrific review and 5* rating. I will be sharing your comments with Rahman and the management here at Mercedes-Benz of Loughton, your lovely comments will make everyone's day! We appreciate your business and look forward to welcoming you again in due course where I’m sure you will meet some other great team members who will keep your Mercedes in perfect working order over the coming years. We trust you are thoroughly enjoying
    your new car and wish you many years of safe and happy motoring. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Timely information, good service
    Response from Sytner Mercedes-Benz of Loughton
    Dear Pranjal, Thank you ever so much for this brilliant feedback concerning Mercedes-Benz of Loughton. We hope that the good experience you had will be repeated by many more of our valued customers. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Dear Rahath, I hope this message finds you well. I wanted to take a moment to thank you for the assistance you provided during my recent car purchase at the Mercedes showroom. I’ve been quite disappointed with Mercedes after the technical issues I told you about regarding my EQC and didn’t find Mercedes staff to be helpful but you’ve definitely changed my perspective on Mercedes.

    Your communication throughout the process was clear and consistent, and I appreciated the regular updates you sent regarding the necessary documentation. Your thorough explanations helped to clarify what was required, making the process more manageable.

    I also want to commend your professional and polite demeanor. You were always available to answer my questions, which made the experience much more comfortable.

    Thank you once again for your support. I will certainly keep your services in mind for the future and recommend you to others.

    Best regards,

    Sophia
    Response from Sytner Mercedes-Benz of Loughton
    Dear Zeba, Thank you very much for your lovely comments. We are so glad to hear of the fantastic level of service provided by Rahath at our Mercedes-Benz of Loughton dealership, they will be ecstatic with the feedback, and we really appreciate you taking the time to provide us with such a wonderful review. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Would like to thank Majid for a great experience unveiling our new car We thought this was a lovely gesture, we would also like to add that he made the financial side, finalising our car very smooth running and stressfree. A credit to your company
    Response from Sytner Mercedes-Benz of Loughton
    Dear Stuart, Thank you very much for your comments. We are so glad to hear of the fantastic level of service provided by Majid at our Mercedes-Benz of Loughton dealership, he will be ecstatic with the feedback, and we really appreciate you taking the time to provide us with such a positive review. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Max you was amazing thank you
    Response from Sytner Mercedes-Benz of Loughton
    Hello Graham, I am delighted to learn that your recent visit was a pleasurable one, we always endeavour to provide our customers with the best experience possible. Thank you for taking the time to leave us a fantastic 5* rating and review, your feedback is important to us, and very much appreciated. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Very good experience polite and helpful
    Response from Sytner Mercedes-Benz of Loughton
    Hello Farhana, I am delighted to learn that your recent visit was a pleasurable one, we always endeavour to provide our customers with the best experience possible. Thank you for taking the time to leave us a fantastic 5* rating and review, your feedback is important to us, and very much appreciated. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Very friendly and helpful
    Response from Sytner Mercedes-Benz of Loughton
    Dear Martin, Thank you ever so much for this brilliant feedback concerning Mercedes-Benz of Loughton. We hope that the good experience you had will be repeated by many more of our valued customers. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    My experience was great from start to finish
    Response from Sytner Mercedes-Benz of Loughton
    Dear Andreas, I am delighted to learn that your recent visit was a pleasurable one, as we always endeavour to provide our customers with the best experience possible. Thank you for taking the time out to share your great feedback and for awarding us a fantastic 5* rating. Your comments are important to us and very much appreciated. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.

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