Motability Scheme at Sytner Mercedes-Benz of Loughton

Motability Scheme at Sytner Mercedes-Benz of Loughton

4.3
Rating 4.3
(78 reviews)
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 17:00 11:00 - 17:00

Contact information

Address
3 Langston Road
Loughton IG10 3SD
GB
Phone Number
Call Sytner Mercedes-Benz of Loughton on 020 8418 7700
Reviews
Visit dealer website

Showroom details
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 17:00 11:00 - 17:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Majid Anwar
  • Sean Murray
  • Neil Johnston
  • Muhammed Jack
  • Max Watson
  • Rahath Ahmed
  • Mohammed Ahmed
  • Aveen Sookarry
  • Fabian Lacassie
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday08:00 - 14:00
SundayClosed

Motability service specialists:

  • John Djemal
  • Chad Baragwanath
  • William Lewis
We recommend calling and booking an appointment before visiting.
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Accessibility features at Sytner Mercedes-Benz of Loughton

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Sytner Mercedes-Benz of Loughton

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz of Loughton can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz of Loughton on 02084187700 to make an appointment with our Motability specialist.

Reviews at Sytner Mercedes-Benz of Loughton

  • Rating 5.0
    I had an excellent experience with the Motability Scheme at Sytner Mercedes-Benz of Loughton. The process was incredibly smooth, and the team ensured everything went seamlessly from start to finish. Highly recommend their professional and efficient service!
    Response from Sytner Mercedes-Benz of Loughton
    Dear Funda, Thank you for sharing your fantastic 5* rating for the team here at Mercedes-Benz of Loughton, I’m so pleased to learn that you enjoyed your experience with us. We are looking forward to being of continued assistance in the future. Kind regards, Angie Blacklaw, Divisional Head of Customer Service.
  • Rating 4.0
    Sean Murray dealt with us. He's lovely, friendly and approachable. Answered any questions we had which put our minds at ease. Was very thorough in telling us how it works and putting sale through. Also very thorough in telling driver how car works and asked us to contact him if any problems. I felt I could trust him completely with the sale.
    Response from Sytner Mercedes-Benz of Loughton
    Dear Natasha, What a wonderful review! Sean is delighted to receive such praise and sends you his thanks and very best wishes. Customer feedback is extremely important to all the team here and we regularly share it to encourage the very best customer experience possible. We trust you are thoroughly enjoying your new car, and wish you many miles of safe and happy motoring! Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Sean was excellent! Very professional and efficient! Excellent customer service received!
    Response from Sytner Mercedes-Benz of Loughton
    Hello Sadeka, Thank you for sharing such lovely feedback about Sean and the team here at Mercedes-Benz of Loughton. Your positive comments and support mean a great deal to us and we look forward to welcoming you again next time. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Thank you for everything 🙏
    Response from Sytner Mercedes-Benz of Loughton
    Hello Nurel, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Newcastle, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 4.0
    Long wait for car to be returned from service area to customer service
    Response from Sytner Mercedes-Benz of Loughton
    Hello Stephen, Thank you for sharing such constructive feedback, it is appreciated. I have already shared your comments with the team for their consideration and action. We value your support and look forward to welcoming you again next time and to providing you with an elevated level of service. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Very good and nice man who dealt with us so very helpful.
    Response from Sytner Mercedes-Benz of Loughton
    Good morning Deborah, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Colindale, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Shaun from Loughton Mercedes-Benz was fantastic in answering questions and making sure that the procedures was followed and was smoothly done. He was always available to answer questions when I called up and when I went to pick up my car he made sure he taught me about all the fixtures and all of the stuff inside the car and also he made sure he updated my app in the car before I left. I feel that this was such an amazing service and Sean is a credit to Mercedes with his fantastic customer skills and his friendly character, he’s a perfect salesperson
    Response from Sytner Mercedes-Benz of Loughton
    Dear Dayjonae, What a wonderful review! Shaun is delighted to receive such praise and sends you his thanks and very best wishes. Customer feedback is extremely important to all the team here and we regularly share it to encourage the very best customer experience possible. We trust you are thoroughly enjoying your new car, and wish you many miles of safe and happy motoring! Kind regards, Angie Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Max, who done the hand over was absolutely brilliant. He dealt with me from beginning to end and he was fabulous. Mercedes made me feel super special. Much better then BMW done in the past.
    Response from Sytner Mercedes-Benz of Loughton
    Dear Farida, What a wonderful review! Max is delighted to receive such praise and sends you their thanks and very best wishes. Customer feedback is extremely important to all the team here and we regularly share it to encourage the very best customer experience possible. We trust you are thoroughly enjoying your new car, and wish you many miles of safe and happy motoring! Kind Regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Was very good experience
    Response from Sytner Mercedes-Benz of Loughton
    Dear Marzieh, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of Loughton, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind Regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    My experience with Sean was without doubt above standard. I suffer from anxiety and Sean reassured me throughout and explained everything cross checking that I understood. He even offered to take a picture for my own memories which I would not have thought of but fondly look back on now.
    Thanks to the team at Loughton but hands down to Sean for customer service skills
    Response from Sytner Mercedes-Benz of Loughton
    Hello Kulsouma, Thank you for sharing such super feedback. I am so pleased to learn that Sean has provided you with exceptional service. He truly embodies the values of the Mercedes-Benz brand and I am proud and fortunate to have him on our team. Your positive comments will mean a great deal to him on a personal level, and I look forward to sharing your review with him shortly. Thank you for choosing Mercedes-Benz of Loughton, we look forward to serving you again in the future. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 4.0
    Thank you very much, you have smiling employees.
    Response from Sytner Mercedes-Benz of Loughton
    Hello Ozgur, Thank you for the fantastic feedback. We will share your comments with the wider team. It was our pleasure to look after you and we do hope to see you again soon. Thank you again for taking the time to let us know of your satisfaction. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    So welcoming and kind. Very patient and attentive
    Response from Sytner Mercedes-Benz of Loughton
    Hello Yengia, We are delighted to learn that you've had a great experience with us here at Mercedes-Benz of Loughton. We strive to provide the best customer service and we are pleased that we were able to meet your expectations. We will continue to work hard to ensure that all our customers have a positive experience with us. Thank you for your support and we look forward to seeing you again soon. Best regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Absolutely perfect customer service. It was so smooth
    Response from Sytner Mercedes-Benz of Loughton
    Hello Richard, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Loughton, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Not very happy with how everything was dealt with
    Response from Sytner Mercedes-Benz of Loughton
    Hello Khalid, Thank you for taking the time to leave us your feedback. I am concerned to read your comments following your recent visit to Mercedes-Benz of Loughton. If you would be prepared to elaborate or wish to discuss details of your experience further, please do not hesitate to get touch with our Head of Aftersales, John Djemal at johndjemal@sytner.co.uk Looking forward to hearing from you in due course. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    I recently visited this car dealership and was extremely impressed with the level of service I received. The staff were friendly, knowledgeable, and exceeded expectations to answer any questions I had and assisted me in finding the perfect car. From the first day we contacted Mercedes Benz at Loughton they dealt with our enquiries and Max Watson went above and beyond to find us the perfect car and was attentive and professional at all times. He went on to resolve any issues we encountered ensuring we had a swift handover and made the entire process easy and smooth. I would recommend Mercedes Loughton to my friends and family and will go back there for all my car needs!
    Response from Sytner Mercedes-Benz of Loughton
    Hello Syeda, Thank you for sharing such super feedback. I am so pleased to learn that Max has provided you with exceptional service. He truly embodies the values of the Mercedes-Benz brand and I am proud and fortunate to have him on our team. Your positive comments will mean a great deal to Max on a personal level, and I look forward to sharing your review with him shortly. Thank you for choosing Mercedes-Benz of Loughton, we look forward to serving you again in the future. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    The team are friendly, they make the process so easy. I would recommend the and I will my five stars comfortably ;)
    Response from Sytner Mercedes-Benz of Loughton
    Hello Kabir, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of Loughton, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    The staff was very helpful
    And great service.
    Response from Sytner Mercedes-Benz of Loughton
    Hello Mehriz, I am delighted to learn that your recent visit was a pleasurable one, we always endeavour to provide our customers with the best experience possible. Thank you for taking the time to leave us a fantastic 5* rating and review, your feedback is important to us, and very much appreciated. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Great communications I knew what was happening every step of the way. Brilliant service fed and watered whilst I waited and wipers replaced there and then. Amazing oh and car washed and hoovered double amazing
    Response from Sytner Mercedes-Benz of Loughton
    Hello Tracey, We are delighted to learn that you've had a great experience with us here at Mercedes-Benz of Loughton. We strive to provide the best customer service and we are pleased that we were able to meet your expectations. We will continue to work hard to ensure that all our customers have a positive experience with us. Thank you for your support and we look forward to seeing you again soon. Best regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    They did their job thank you
    Response from Sytner Mercedes-Benz of Loughton
    Dear Theona, thank you for sharing your fabulous 5* review for the team here at Mercedes-Benz of Loughton, we are delighted you have rated our business so highly. We appreciate your positive feedback and we look forward to welcoming you again next time. Kind regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Excellent service
    Response from Sytner Mercedes-Benz of Loughton
    Hello Ann, Thank you for sharing your fabulous 5* review for the team here at Mercedes-Benz of Loughton, we are delighted you have rated our business so highly. We appreciate your positive feedback and we look forward to welcoming you again next time. Kind regards, Nicola Lee, Divisional Customer Experience Manager

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