Motability Scheme at Sytner Mercedes-Benz of Loughton

Motability Scheme at Sytner Mercedes-Benz of Loughton

4.2
Rating 4.2
(48 reviews)
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 17:00 11:00 - 17:00

Contact information

Address
3 Langston Road
Loughton IG10 3SD
GB
Phone Number
Call Sytner Mercedes-Benz of Loughton on 020 8418 7700
Reviews
Visit dealer website

Service centre details
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 17:00 11:00 - 17:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 17:00
Sunday11:00 - 17:00

Motability service specialists:

  • Tom Gillingham
We recommend calling and booking an appointment before visiting.

Accessibility features at Sytner Mercedes-Benz of Loughton

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Welcome to Sytner Mercedes-Benz of Loughton

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz of Loughton can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz of Loughton on 02084187700 to make an appointment with our Motability specialist.

Reviews at Sytner Mercedes-Benz of Loughton

  • Rating 5.0
    I was looked after well by staff in particular Natalie. Many thanks for such lovely staff.
    Response from Sytner Mercedes-Benz of Loughton
    Dear Fareeha, Thank you very much for your comments. We are so glad to hear of the fantastic level of service provided by Natalie at our Mercedes-Benz of Loughton dealership she will be ecstatic with the feedback, and we really appreciate you taking the time to provide us with such a positive review. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Helpful
    Response from Sytner Mercedes-Benz of Loughton
    Dear Martin, Thank you ever so much for this lovely feedback concerning Mercedes
    Benz of Loughton. We hope that the good experience you had will be repeated by
    many more of our valued customers. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Welcoming staff I am very happy the way all was performed and the way I was treated in the best possible way
    Response from Sytner Mercedes-Benz of Loughton
    Dear Ranjana, Thank you for taking the time to leave such a positive review in relation to your recent experience with the team at Mercedes-Benz of Loughton. We are pleased to know that we have provided you with such an experience and that your needs as a customer were met. We shall look forward to welcoming you back to our
    site for all the many years to come and hope that we can continue to deliver nothing but the best. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Good experience
    Response from Sytner Mercedes-Benz of Loughton
    Hello Lesley, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Loughton, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best Regards. Richard Franklin - Head of Business
  • Rating 5.0
    It was a very nice experience.
    Response from Sytner Mercedes-Benz of Loughton
    Hello Courage, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Loughton, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best Regards. Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Very good
    Response from Sytner Mercedes-Benz of Loughton
    Hello Jack, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of Loughton, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best Regards. Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Great service. I would like to this this opportunity to thank the team again.
    Response from Sytner Mercedes-Benz of Loughton
    Dear Zeynep, I am delighted to learn that your recent visit was a pleasurable one, as we always endeavour to provide our customers with the best experience possible.
    Thank you for taking the time out to share your great feedback and for awarding us a fantastic 5* rating. Your comments are important to us and very much appreciated. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Excellent customer services
    Quick and convenient!!
    Response from Sytner Mercedes-Benz of Loughton
    Dear Saabriin, Thank you for sharing your fantastic 5* rating for the team here at Mercedes -Benz of Loughton, I’m so pleased to learn that you enjoyed your experience with us. We are looking forward to being of continued assistance in the future. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Great dealership to deal with, always helpful and reliable, . Thank you.
    Response from Sytner Mercedes-Benz of Loughton
    Good morning Edward, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Loughton, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best Regards. Nicola Lee - Divisional Customer Experience Manager
  • Rating 1.0
    Time was given one n half to two hours.it took 3 hoursthen i went to the desk and ask for .
    Response from Sytner Mercedes-Benz of Loughton
    Hello Javed, Thank you for taking the time out to provide feedback on your experience here at Mercedes-Benz of Loughton. I am disappointed to learn that you had a less than satisfactory experience with us and that you had to wait longer than expected for the return of your vehicle. We appreciate this feedback as is important for us to be able to address problems and resolve them to prevent them happening in the future. I would like to assure you that we take all customer feedback seriously and we will use your comments to help us improve our services for the future. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 1.0
    Terrible service received by dealership.
    Lack of communication to customer.
    Booked well in advance but loan car was cancelled the day before.
    Coolant light still on vehicle.
    Will not be visiting this dealership again and will be visiting a branch which cares about customers.
    Response from Sytner Mercedes-Benz of Loughton
    Dear Mohammed, Thank you for your feedback. I am very sorry to read of your concerns surrounding Mercedes
    Benz of Loughton. May you please be so kind to email the team at waqasahmed@sytner.co.uk with further on your concerns along with your contact details and vehicles registration so the team can investigate this with the
    appropriate management.
  • Rating 5.0
    Excellent service
    Response from Sytner Mercedes-Benz of Loughton
    Hello Lee, Thank you for sharing your lovely 5* review and for your kind comments, we are most grateful! We always try to make each and every customer feel welcome, comfortable and valued and it certainly sounds as though this was indeed the case on this occasion. We appreciate your support and look forward to being of continued assistance in the future. Kind regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    All the staff who dealt with me were great. My car was dealt with super quickly. It's disappointing that Mercedes are no longer supplying new vehicles on the Mobility scheme, my CLA has out performed all my previous scheme vehicles
    Response from Sytner Mercedes-Benz of Loughton
    Dear Graham, Thank you for sharing your fantastic 5* rating for the team here at Mercedes-Benz of Loughton, I’m so pleased to learn that you enjoyed your experience with us. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Great
    Response from Sytner Mercedes-Benz of Loughton
    Hello Toni, Thank you for taking the time out to leave a fantastic 5* rating for the team here at Mercedes-Benz of Loughton, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee- Divisional Customer Experience Manager
  • Rating 5.0
    Great customer service
    Response from Sytner Mercedes-Benz of Loughton
    Good afternoon Marissa, Thank you for leaving an excellent 5* rating and review for Mercedes-Benz of Loughton, the team and I are really grateful and appreciate you taking the time to do so. If there is anything further we could help with, please don't hesitate to get in touch. Kind regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 3.0
    Staff super friendly although extremely busy! Car went in for a service but was only told what was wrong after waiting all day 😔
    Response from Sytner Mercedes-Benz of Loughton
    Dear Barbara, Thank you for taking the time to provide feedback on your experience with Mercedes-Benz of Loughton. We appreciate this feedback as is important for us to be able to address problems and resolve them to prevent them happening in the future. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Great customer service
    Response from Sytner Mercedes-Benz of Loughton
    Dear Sharon, I am delighted to learn that your recent visit was a pleasurable one, as we always endeavour to provide our customers with the best experience possible.
    Thank you for taking the time out to share your great feedback and for awarding us a fantastic 5* rating. Your comments are important to us and very much appreciated. Kind Regards ,Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Fantastic customer service from when you drop your keys to when you pick up the car
    Response from Sytner Mercedes-Benz of Loughton
    Hello Rachael, Thank you for taking the time to leave such a wonderful 5* rating and review for the team here at Mercedes-Benz of Loughton, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 1.0
    Did not get the tasks that were listed on the service schedule that I signed when the car was droped.
    Response from Sytner Mercedes-Benz of Loughton
    Hello Tajinder, Thank you for leaving a review. I am very sorry to hear of your visit and for the service you received, this isn't the level of service we aim to provide. I will be sure to pass your feedback onto the relevant managers to make them aware of your experience, so that this can be addressed within the team to improve our services moving forward. I do apologise for any inconvenience this may have caused. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Very happy with the service
    Response from Sytner Mercedes-Benz of Loughton
    Hello Vesime, Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that the team receives the recognition they deserve and we look forward to you visiting us again next time. Best regards, Nicola Lee - Divisional Customer Experience Manager

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