Motability Scheme at Group 1 Škoda Norwich

4.9
Rating 4.9
(141 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00 11:00 - 16:00
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Contact information

Address
1 Wingate Way
Norwich NR2 4UY
GB
Get directions
Phone Number
Call Group 1 Škoda Norwich on 01603 751050
01603 751050
01603 751050
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00 11:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 17:00
Sunday11:00 - 16:00

Motability Scheme specialists:

  • David Mindham
  • Richard Savory
  • Liam Treacy
  • Nathan Prigg
  • Alex Skipper
  • Harvey Pearce
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Gary Mills
  • Morgan High
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Škoda Norwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Škoda Norwich

Discover everyday freedom in a brand-new ŠKODA with the help from our Motability Specialists

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Robinsons ŠKODA Norwich are experts in mobility and are trusted providers of worry-free motoring. We would love to welcome you to the dealership as a new-to-scheme or returning Motability customer, supporting you with:

  • Understanding your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • In-depth handover experience
  • Servicing and maintaining your car

Contact Robinsons ŠKODA Norwich on 01603751050 to make an appointment with our Motability Specialist.

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Reviews at Group 1 Škoda Norwich

  • Rating 4.0
    Very helpful, even helped me get a car sooner as I was desperately in need. Highly recommend
    Response from Group 1 Škoda Norwich
    Hello Philip,

    Thank you for taking the time to share your experience with us. We're thrilled to hear that our team was able to assist you in getting a car sooner, especially when you needed it most. Your recommendation means a lot to us, and we're glad we could help make the process smoother for you. If there's anything else we can do to improve your experience or assist you further, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Škoda Norwich
  • Rating 5.0
    Richard was so friendly and knowledgeable about mobility and the car made it so easy
    Response from Group 1 Škoda Norwich
    Hello Neil,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Richard was able to provide you with a friendly and knowledgeable experience. It's great to know that he made the process easy for you. Your feedback is incredibly valuable to us, and we are delighted that you had a positive experience with the Motability Scheme at Group 1 Škoda Norwich. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Group 1 Škoda Norwich Team
  • Rating 5.0
    Skoda are fantastic. Such a pleasant experience with the process of finding a new car. This is my 3rd motability car and skoda has been the best experience by far. Really accommodating to my needs and super helpful. Couldn't rate them more!
    Response from Group 1 Škoda Norwich
    Dear Grace,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a pleasant experience with the process of finding your new car at Group 1 Škoda Norwich. It’s fantastic to know that this is your third Motability car and that Skoda has provided the best experience for you so far.

    Our team strives to be as accommodating and helpful as possible, and your kind words affirm that we are on the right track. We truly appreciate your high rating and are delighted to have met your expectations.

    If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Warm regards,

    The Group 1 Škoda Norwich Team
  • Rating 5.0
    They did a thorough job and kept me informed all the way through
    Response from Group 1 Škoda Norwich
    Hello Michael W.,

    Thank you so much for taking the time to leave us a wonderful review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it's great to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Group 1 Škoda Norwich
  • Rating 5.0
    Nathan our dealer was excellent he helped our son choose the perfect car for him and kept us informed from ordering until completion
    Response from Group 1 Škoda Norwich
    Hello Connor,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Nathan was able to assist your son in finding the perfect car and kept you well-informed throughout the process. Providing excellent service is our top priority, and it’s wonderful to know that Nathan delivered on that promise. Your feedback is greatly appreciated and will be shared with the team. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Škoda Norwich
  • Rating 5.0
    Great Customer service. Polite, supportive and attentive.
    Response from Group 1 Škoda Norwich
    Hello Darijus,

    Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our customer service to be polite, supportive, and attentive. Our team at Group 1 Škoda Norwich is dedicated to providing the best service possible, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Group 1 Škoda Norwich
  • Rating 5.0
    A BIG thank you Harey gets 10 stars for being so outstanding.
    Response from Group 1 Škoda Norwich
    Hello Kevin,

    Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear about your positive experience with us at Group 1 Škoda Norwich. Harey will be delighted to know that his efforts made such a significant impact on your visit. Your kind words and perfect rating are greatly appreciated and motivate us to continue providing outstanding service. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Škoda Norwich
  • Rating 5.0
    Such a wonderful, personal and no fuss experience. Richard was amazing
    Response from Group 1 Škoda Norwich
    Hi Abby,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a personal and no fuss experience with us. Richard will be delighted to know that he made such a positive impact on your visit. Your feedback is incredibly valuable to us, and we're grateful for your kind words. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Motability Scheme Team at Group 1 Škoda Norwich
  • Rating 5.0
    We were looked after very well by Harvey. He was efficient and friendly and very helpful. We would definitely recommend you as a company and staff.
    Response from Group 1 Škoda Norwich
    Hello Shaun,

    Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Harvey provided you with efficient, friendly, and helpful service. Your recommendation means a lot to us, and we're delighted to know that you were well looked after. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back to Group 1 Škoda Norwich.

    Best regards,
    The Motability Scheme Team at Group 1 Škoda Norwich
  • Rating 5.0
    Richard is fantastic. He is friendly and professional. Made the ordering experience very good.
    Response from Group 1 Škoda Norwich
    Hello Melissa,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Richard made your ordering experience so positive. Our team strives to provide friendly and professional service, and it's great to know that Richard delivered on that promise. Your feedback is incredibly valuable to us, and we appreciate your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Škoda Norwich
  • Rating 5.0
    I must say that Harvey at Skoda was amazing, knowledgeable, courteous, and respectful, everything was explained and demonstrated and he took time to make sure we made the right selection very professional young man.
    Response from Group 1 Škoda Norwich
    Dear Peter,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Harvey at Group 1 Škoda Norwich. It's fantastic to know that his knowledge, courtesy, and professionalism made your visit enjoyable and helped you make the right selection. We strive to provide exceptional service to all our customers, and your kind words are a great testament to Harvey's dedication. We look forward to welcoming you back in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Škoda Norwich
  • Rating 5.0
    Very good Alex has been very helpful. He kept us informed throughout the whole process. When handing over the car he explain the controls and talk us through the connections to Bluetooth and apps.
    Response from Group 1 Škoda Norwich
    Dear Ulrike,

    Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that Alex was able to assist you effectively and keep you informed throughout the process. It's great to know that the handover of your car went smoothly and that you found the explanations about the controls, Bluetooth, and apps helpful.

    Your feedback is incredibly valuable to us, and we are delighted that you had a 5-star experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Škoda Norwich
  • Rating 4.0
    Richard was brilliant. However the service we received from Harvey on the first visit was great but on the second visit we had made an appointment to test drive a specific car and to find Harvey had double booked himself and another sales person had taken the car. We were left waiting for more than 30 mins. Harvey did apologise which was appreciated but as we had another appointment we had to go back later. As I said though Richard has been brilliant.
    Response from Group 1 Škoda Norwich
    Dear Melissa,

    Thank you for taking the time to share your feedback with us. We are delighted to hear that Richard provided you with brilliant service. However, we sincerely apologise for the inconvenience you experienced during your second visit with Harvey. We understand how important your time is, and we regret any disruption this may have caused to your schedule.

    Your comments are invaluable to us as they help us improve our service. We will ensure that such scheduling issues are addressed to prevent them from happening in the future. We appreciate your understanding and patience in this matter.

    If there is anything further we can do to assist you or enhance your experience, please do not hesitate to reach out. We look forward to welcoming you back to Group 1 Škoda Norwich.

    Thank you once again for your feedback.

    Best regards,

    Emma
    Group 1 Škoda Norwich Team
  • Rating 5.0
    Overall excellent and I couldn't have had a better salesman than Harvey to deal with my motability sale
    Response from Group 1 Škoda Norwich
    Hello John,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us and that Harvey was able to assist you so effectively with your Motability sale. Your feedback is incredibly valuable to us, and it’s great to know that our team is meeting your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Group 1 Škoda Norwich Team
  • Rating 5.0
    Excellent service throughout.
    Especially from Nathan. Always friendly and very helpful from initial visit right through to the handover.
    Totally recommend Group 1 Škoda
    Response from Group 1 Škoda Norwich
    Dear David,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had an excellent experience at Group 1 Škoda Norwich. Nathan and the entire team strive to provide friendly and helpful service, and it's fantastic to know that we met your expectations from your initial visit to the handover.

    Your recommendation means a lot to us, and we are grateful for your support. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    The Group 1 Škoda Norwich Team
  • Rating 4.0
    Very good towork with.
    Response from Group 1 Škoda Norwich
    Dear Jacqueline,

    Thank you for taking the time to share your feedback with us. We are delighted to hear that you found working with us to be a positive experience. Your satisfaction is very important to us, and we are always striving to provide the best service possible.

    If there is anything specific you feel we could improve upon, please do not hesitate to let us know. Your insights are invaluable in helping us enhance our services.

    We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Škoda Norwich
  • Rating 5.0
    Nathan was very very helpful his customer service was impeccable
    Response from Group 1 Škoda Norwich
    Hello Aaron,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Nathan provided you with impeccable customer service. At Group 1 Škoda Norwich, we strive to ensure that every customer has a positive experience, and it’s fantastic to know that Nathan was able to assist you so effectively. Your feedback is greatly appreciated and will be shared with the team. If there’s anything else we can do for you, please don’t hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Škoda Norwich
  • Rating 5.0
    Alex was a great help since the first time we walked into showroom
    On pick up again Alex was great explaining everything we needed to know
    Thanks again Alex
    Response from Group 1 Škoda Norwich
    Dear Trevor,

    Thank you so much for taking the time to share your positive experience with us at Group 1 Škoda Norwich. We are thrilled to hear that Alex was able to assist you effectively from your first visit to the showroom and during the pick-up process. Your kind words and perfect rating are greatly appreciated, and they motivate us to continue providing excellent service to all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Group 1 Škoda Norwich Team
  • Rating 5.0
    Online registration straightforward. Dealership agent very good
    Response from Group 1 Škoda Norwich
    Hello Heather,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found the online registration process straightforward and that our dealership agent provided you with excellent service. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Škoda Norwich.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Fantastic service many thanks
    Response from Group 1 Škoda Norwich
    Hello Charlie-mai,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with our service at Group 1 Škoda Norwich. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Group 1 Škoda Norwich Team

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