Motability Scheme at Busseys Ford Norwich

4.8
Rating 4.8
(221 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Welcome to Busseys Ford Norwich

Motability Scheme at Busseys Ford NorwichMotability Scheme at Busseys Ford Norwich

Our FordStore has been located on Whiffler Road for over 60 years & throughout those years our focus has always been about delivering a high level of customer service.

Our experienced and dedicated Motability Scheme specialists will be available to talk you through the Motability Scheme, find you the right vehicle to suit your needs as well as arranging test drives and keeping you informed about your order if you do decide to purchase. Our Ford Trained technicians will service and maintain your vehicle.

Contact Busseys Ford Norwich on 01603424022 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
95 Whiffler Road
Norwich NR3 2EU
GB
Get directions
Phone Number
Call Busseys Ford Norwich on 01603 424022
01603 424022
01603 424022
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Matthew Causer
  • Chandler Fletcher
  • Chloe Nichols
  • Sophie Buckley
  • Matthew Haynes
  • Deanna Merrill
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:30
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 17:00
SundayClosed

Motability service specialists:

  • Morgan High
  • Bradley Shenton
  • Tracy Revell
We recommend calling and booking an appointment before visiting.
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Accessibility features at Busseys Ford Norwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Busseys Ford Norwich

  • Rating 5.0
    Excellent customer service and was so easy to set up. This is my first experience of having a mobility car and it’s one that was very helpful, informative and I only have to wait two weeks for my vehicle.
    Response from Busseys Ford Norwich
    Hello Jolene,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our customer service excellent and the process easy to set up. It's wonderful to know that your first experience with a mobility car was both helpful and informative. We strive to make the journey as smooth as possible for our customers, and your feedback is greatly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new vehicle!

    Best regards,
    The Busseys Ford Norwich Team
  • Rating 5.0
    Sophie was very helpful answered all our questions nothing was too much trouble
    Response from Busseys Ford Norwich
    Dear Janet,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Sophie was able to assist you effectively and that all your questions were answered. At Busseys Ford Norwich, we strive to provide exceptional service, and it's always rewarding to know when we have succeeded. Your feedback is greatly appreciated and will be shared with Sophie and the team. If there is anything else we can do for you, please don't hesitate to reach out.

    Best regards,

    The Motability Scheme Team at Busseys Ford Norwich
  • Rating 5.0
    All staff very friendly kept me updated
    Response from Busseys Ford Norwich
    Hello Kay,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff friendly and appreciated the updates we provided. Your feedback is incredibly important to us, and it’s fantastic to know that we met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Busseys Ford Norwich Team
  • Rating 4.0
    Very pleasant and friendly
    Response from Busseys Ford Norwich
    Hello Stephen,

    Thank you for taking the time to leave us a review. We're delighted to hear that you found your experience with us to be pleasant and friendly. Your feedback is important to us, and we're always striving to improve our services. If there's anything specific you think we could do better, please feel free to let us know. We look forward to welcoming you back to Busseys Ford Norwich in the future.

    Best regards,
    The Motability Scheme Team at Busseys Ford Norwich
  • Rating 5.0
    Very easy and explained everything
    Response from Busseys Ford Norwich
    Hello Sharon,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found everything easy and well-explained during your experience with us at Busseys Ford Norwich. Our team is dedicated to providing clear and helpful service, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Busseys Ford Norwich Team
  • Rating 5.0
    Excellent service.
  • Rating 5.0
    Fantastic service. Very friendly and very helpful. Much appreciated
    Response from Busseys Ford Norwich
    Hello Theo,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service fantastic and our team friendly and helpful. Your kind words are greatly appreciated and serve as a great motivation for us to continue providing excellent service. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Busseys Ford Norwich Team
  • Rating 5.0
    Great experience very helpful
    Response from Busseys Ford Norwich
    Hello Bailey,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience and found our team to be very helpful. Your feedback is incredibly important to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Busseys Ford Norwich.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Friendly and pleasant staff with always a smile I would recommend them
    Response from Busseys Ford Norwich
    Hello Gina,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you found our staff friendly and pleasant. It's always our goal to provide a welcoming and supportive environment for our customers, and your kind words mean a lot to us. We truly appreciate your recommendation and look forward to assisting you again in the future.

    Best regards,
    The Busseys Ford Norwich Team
  • Rating 5.0
    Excellent service
    Response from Busseys Ford Norwich
    Hello Wendy,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service during your visit to Busseys Ford Norwich. Our team is dedicated to providing the best experience possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Busseys Ford Norwich
  • Rating 5.0
    All staff were friendly and efficient. Service was carried out on time and vehicle returned in a clean condition and on time.
    Response from Busseys Ford Norwich
    Dear Wendy,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our staff friendly and efficient, and that your service was completed on time with your vehicle returned in a clean condition. Your feedback is incredibly important to us, and it’s great to know that we met your expectations.

    We look forward to welcoming you back to Busseys Ford Norwich in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

    Best regards,

    The Motability Scheme Team at Busseys Ford Norwich
  • Rating 5.0
    Chloe was very friendly, informative and caring
    Response from Busseys Ford Norwich
    Dear Hayley,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Chloe made your experience at Busseys Ford Norwich a positive one. It's great to know that her friendly, informative, and caring approach resonated with you. Your feedback is incredibly valuable to us, and we will be sure to pass along your kind words to Chloe and the rest of our team.

    We look forward to welcoming you back in the future and continuing to provide you with excellent service.

    Best regards,
    The Busseys Ford Norwich Team
  • Rating 5.0
    Matthew was extremely helpful and knowledgeable. I would certainly recommend Busseys and would certainly go back again.
    Response from Busseys Ford Norwich
    Dear Susan,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Matthew was able to assist you effectively and that you found his help both knowledgeable and helpful. Your recommendation means a lot to us, and we are delighted to know that you would choose to visit Busseys Ford Norwich again.

    Providing excellent service is our top priority, and your feedback is a great testament to the hard work and dedication of our team. If there is anything else we can do for you in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Busseys.

    Best regards,

    [Your Name]
    Busseys Ford Norwich Team
  • Rating 5.0
    Fantastic service thank you
  • Rating 4.0
    Waited nearly 3 hours to complete the service. Not informed of the delay
    Response from Busseys Ford Norwich
    Hi James,

    Thank you for taking the time to leave us a review. We sincerely apologize for the delay you experienced during your recent visit. We understand how valuable your time is and regret that we did not communicate the delay to you. Your feedback is important to us, and we will work on improving our communication to ensure a better experience in the future. If there's anything else we can do for you, please let us know.

    Best regards,
    The Busseys Ford Norwich Team
  • Rating 5.0
    Everything went to time. Very good
    Response from Busseys Ford Norwich
    Dear Patricia,

    Thank you so much for taking the time to leave us review. We are thrilled to hear that everything went smoothly and that you had a very good experience with us. We hope to welcome you back again soon. Kind Regards
  • Rating 5.0
    Very pleasant salesman and gave an efficient service.
    Response from Busseys Ford Norwich
    Hello Daniel,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a pleasant experience with our salesman and that you found our service efficient. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Busseys Ford Norwich.

    Best regards,
    The Motability Scheme Team at Busseys Ford Norwich
  • Rating 5.0
    Amazing. Chloe was just as excited as me to get me on the road! She was super helpful and showed me all the ins and outs of the car, insurance etc!
    Response from Busseys Ford Norwich
    Hello Sophie,

    Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Chloe. It's fantastic to know she was able to share in your excitement and provide you with all the necessary information about your new car and insurance. We strive to make the process as smooth and enjoyable as possible, and your feedback reassures us that we're on the right track. If you have any more questions or need further assistance, please don't hesitate to reach out. Enjoy your time on the road!

    Best regards,
    The Busseys Ford Norwich Team
  • Rating 5.0
    Kept us informed, very informative and kind
    Response from Busseys Ford Norwich
    Dear Carolyn,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our team informative and kind, and that we were able to keep you well-informed throughout your experience with us. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Busseys Ford Norwich Team
  • Rating 5.0
    Very good she showed us everything how to get the car set up
    Response from Busseys Ford Norwich
    Hello June,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with us and that everything was clearly explained to you. Our team is dedicated to ensuring our customers feel comfortable and informed, especially when it comes to setting up their vehicles. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Busseys Ford Norwich

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