Motability Scheme at Busseys Ford Norwich

4.8
Rating 4.8
(188 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Welcome to Busseys Ford Norwich

Motability Scheme at Busseys Ford NorwichMotability Scheme at Busseys Ford Norwich

Our FordStore has been located on Whiffler Road for over 60 years & throughout those years our focus has always been about delivering a high level of customer service.

Our experienced and dedicated Motability Scheme specialists will be available to talk you through the Motability Scheme, find you the right vehicle to suit your needs as well as arranging test drives and keeping you informed about your order if you do decide to purchase. Our Ford Trained technicians will service and maintain your vehicle.

Contact Busseys Ford Norwich on 01603424022 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
95 Whiffler Road
Norwich NR3 2EU
GB
Get directions
Phone Number
Call Busseys Ford Norwich on 01603 424022
01603 424022
01603 424022
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Matthew Causer
  • Chandler Fletcher
  • Chloe Nichols
  • Matthew Haynes
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:30
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 17:00
SundayClosed

Motability service specialists:

  • Bradley Shenton
  • Tracy Revell
We recommend calling and booking an appointment before visiting.
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Accessibility features at Busseys Ford Norwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Busseys Ford Norwich

  • Rating 5.0
    The team were very helpful. They were very busy offered us drinks and answered any questions while we waited for a member of the mobility team.
    Response from Busseys Ford Norwich
    Dear Angela,

    Thank you so much for taking the time to share your experience with us at Busseys Ford Norwich. We are thrilled to hear that our team was able to assist you effectively and make your visit a pleasant one, even during a busy time. Providing excellent service and ensuring our customers feel comfortable and informed is our top priority. Your kind words and perfect rating mean a lot to us. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Busseys Ford Norwich
  • Rating 5.0
    Very polite, friendly and helpful :)
    Response from Busseys Ford Norwich
    Hello Sophie,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team polite, friendly, and helpful during your visit. Your feedback is incredibly valuable to us and motivates us to continue providing the best service possible. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to welcoming you back to Busseys Ford Norwich in the future!

    Best regards,
    The Motability Scheme Team at Busseys Ford Norwich
  • Rating 5.0
    Found him very helpful. Told me everything I needed to know.. and answered all my questions.
    Response from Busseys Ford Norwich
    Hello Harley,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you found our service helpful and that all your questions were answered. Our team at Busseys Ford Norwich is dedicated to providing the best experience possible, and your feedback is greatly appreciated. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Busseys Ford Norwich
  • Rating 5.0
    It was satisfactory, sent video of inspection with commentary. Car returned safely. Thank you
    Response from Busseys Ford Norwich
    Dear Margaret,

    Thank you so much for taking the time to leave us a review. We are delighted to hear that you found our service satisfactory and appreciated the video inspection with commentary. Ensuring your car is returned safely is always our top priority, and it's wonderful to know we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Busseys Ford Norwich Team
  • Rating 5.0
    Very good customer service skills
    Response from Busseys Ford Norwich
    Hello Jabriel,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with our customer service at Busseys Ford Norwich. Providing excellent service is something we strive for every day, and it's wonderful to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Busseys Ford Norwich
  • Rating 5.0
    Easy process. Chloe at Busseys was friendly and so helpful.
    Response from Busseys Ford Norwich
    Hello Mandy G,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found the process easy and that Chloe was able to assist you in a friendly and helpful manner. Your feedback is greatly appreciated and will be shared with Chloe and the team. We are committed to providing excellent service to all our customers, and your kind words motivate us to keep up the good work. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Busseys Ford Norwich Team
  • Rating 5.0
    He was very good
    Response from Busseys Ford Norwich
    Hello Wendy,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience and that our team member was able to assist you effectively. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Busseys Ford Norwich Team
  • Rating 5.0
    Mathew was excellent explained everything in the new car and showed us around the screens to find car details . Also helped with connecting to ford pass and was very kind and patient
    Response from Busseys Ford Norwich
    Hello Joshua,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Mathew. It's great to know that he was able to explain everything about your new car and assist you with connecting to Ford Pass. We pride ourselves on providing excellent customer service, and it's always rewarding to hear that our team members are meeting those standards. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    The Motability Scheme Team at Busseys Ford Norwich
  • Rating 5.0
    Excellent service at Busseys Ford in Norwich. Chloe knew her stuff!
    Response from Busseys Ford Norwich
    Dear Mandy,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you received excellent service at Busseys Ford in Norwich. Chloe will be delighted to know that her expertise made a positive impact on your experience. Your feedback is incredibly valuable to us, and we are grateful for your kind words and support. If there is anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The Busseys Ford Norwich Team
  • Rating 5.0
    Very helpful & understanding
    Response from Busseys Ford Norwich
    Hi Harley,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be very helpful and understanding. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Busseys Ford Norwich.

    Best regards,
    The Motability Scheme Team at Busseys Ford Norwich
  • Rating 5.0
    Very very good all members of the service team were excellent
    Response from Busseys Ford Norwich
    Hello Christopher O.,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had an excellent experience with our service team at Busseys Ford Norwich. Your feedback is incredibly valuable to us, and it’s wonderful to know that our team met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Busseys Ford Norwich
  • Rating 5.0
    Great very helpful and accommodating answered any questions about anything I wanted to know
    Response from Busseys Ford Norwich
    Hello Simon,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team helpful and accommodating during your visit. It's great to know that all your questions were answered to your satisfaction. Providing excellent service and support is our top priority, and your feedback is truly appreciated. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Busseys Ford Norwich.

    Best regards,
    The Motability Scheme Team at Busseys Ford Norwich
  • Rating 5.0
    Outstanding services
    Response from Busseys Ford Norwich
    Hello Anne-Marie,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our services outstanding. At Busseys Ford Norwich, we strive to provide the best experience for our customers, and your feedback truly means a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Busseys Ford Norwich
  • Rating 5.0
    Very helpful and friendly. We had an MOT while we waited - coffee was good and they did it quickly.
    Response from Busseys Ford Norwich
    Hello James,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful and friendly during your visit. It's great to know that you enjoyed the coffee and that we were able to complete your MOT quickly. Your feedback is truly appreciated, and we look forward to welcoming you back to Busseys Ford Norwich in the future.

    Best regards,
    The Motability Scheme Team at Busseys Ford Norwich
  • Rating 5.0
    Smooth and enjoyable experience
    Response from Busseys Ford Norwich
    Hello Kaylee,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a smooth and enjoyable experience with us at Busseys Ford Norwich. Our team is dedicated to providing the best service possible, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Busseys Ford Norwich
  • Rating 5.0
    Excellent customer service and extremely helpful and knowledgeable
    Response from Busseys Ford Norwich
    Dear Nicola,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our customer service excellent and our team helpful and knowledgeable. Your feedback is incredibly important to us, and it’s great to know that we were able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Busseys Ford Norwich.

    Best regards,
    The Motability Scheme Team at Busseys Ford Norwich
  • Rating 5.0
    Chloe was brilliant,she was kind helpful and approachable,brilliant service
    Response from Busseys Ford Norwich
    Dear Rebecca B.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Chloe provided you with brilliant service and that you found her to be kind, helpful, and approachable. Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations. We look forward to welcoming you back to Busseys Ford Norwich in the future.

    Best regards,
    The Motability Scheme Team at Busseys Ford Norwich
  • Rating 5.0
    Excellent service couldn’t be better
    Response from Busseys Ford Norwich
    Hello Barrie,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our service at Busseys Ford Norwich. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing the best service possible. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Busseys Ford Norwich Team
  • Rating 5.0
    Great service by every member of Busseys team, smooth, great communication, nothing to fault at all.
    Response from Busseys Ford Norwich
    Dear Susan,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with our team at Busseys Ford Norwich. Providing smooth service and excellent communication is always our goal, and it's fantastic to know we met your expectations. Your feedback is greatly appreciated and will be shared with the entire team. We look forward to serving you again in the future!

    Best regards,
    The Busseys Ford Norwich Team
  • Rating 5.0
    Chloe is lovely and very helpful.
    Response from Busseys Ford Norwich
    Dear Maris,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Chloe was able to assist you and that you found her to be lovely and helpful. Your feedback is incredibly valuable to us, and it’s great to know that we are meeting your expectations. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Busseys Ford Norwich

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