Motability Scheme at Busseys Ford Norwich

4.5
Rating 4.5
(8 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00

Welcome to Busseys Ford Norwich

Our FordStore has been located on Whiffler Road for over 60 years & throughout those years our focus has always been about delivering a high level of customer service.

Our experienced and dedicated Motability Scheme specialists will be available to talk you through the Motability Scheme, find you the right vehicle to suit your needs as well as arranging test drives and keeping you informed about your order if you do decide to purchase. Our Ford Trained technicians will service and maintain your vehicle.

Contact Busseys Ford Norwich on 01603424022 to make an appointment with our Motability Scheme specialist.

Contact information

Address
95 Whiffler Road
Norwich NR3 2EU
GB
Phone Number
Call Busseys Ford Norwich on 01603 424022
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Tim Marshall
  • Lorraine Morris
  • Sam Thetford
  • Chandler Fletcher
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:30
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 17:00
SundayClosed

Motability service specialists:

  • Adam Coe
  • David Mcgarry
  • Mark Ratcliffe
  • David Kosbab
We recommend calling and booking an appointment before visiting.
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Accessibility features at Busseys Ford Norwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Busseys Ford Norwich

  • Rating 5.0
    Very efficient and friendly service
    Response from Busseys Ford Norwich
    Hi John, thank you very much for the 5-star review and feedback, we really appreciate it. We hope to see you again in the future, many thanks
  • Rating 5.0
    Busseys have been superb, Lorraine specifically.
    I’ve always been made to feel like I matter to them which hasn’t been the case at ‘other’ garages. If you want a faultless service I can wholeheartedly recommend Busseys in Norwich. Thank you.
    Response from Busseys Ford Norwich
    Hi Ian, thank you very much for the 5-star review and kind words. We really appreciate you taking the time to let us know how we did, we have passed your comments onto Lorraine as well as the rest of the team who will be delighted to read your feedback. We hope you enjoy your new car and look forward to seeing you again in the future, take care.
  • Rating 5.0
    I just want to say how impressed I was with Lorraine Morris the mobility specialist it’s quite clear she has a great deal of experience in her area of expertise from the moment I entered the dealership Lorraine made me feel very welcome and helped me navigate my choice of vehicle with ease giving me comprehensive information about the vehicle and also about how motability works.
    Lorraine also was always happy to take my phone calls about updates on the delivery date of my car I would most definitely recommend Busseys and Lorraine Morris in a heartbeat.
    Lorraine Morris is a credit to your organisation and I just can’t thank her enough.
    Response from Busseys Ford Norwich
    Hi Jason, thank you for taking the time to leave us a 5-star review with some fantastic feedback. We have ensured that your kind words get passed on to Lorraine and our Group Managers within the company. We hope you enjoy driving your new car and look forward to seeing you again in the future, take care.
  • Rating 5.0
    Brilliant customer service and tailored to me. L is a superstar.
    Response from Busseys Ford Norwich
    Thank you very much for the 5-star review and kind words, Dominic. We have passed your comments onto Lorraine who will be delighted to read your review. We hope you enjoy your new car and look forward to seeing you again in the future, many thanks
  • Rating 5.0
    Loraine was very accommodating and professional, very happy! 5*
  • Rating 1.0
    If I could leave no stars I would They have had the car for two months. Failed to do the service when asked on three occasions. Once they said a more important job came in. Today they tried to deliver it splattered all over with bird excrement. They are a disgrace yo the service industry. I will ever buy a car from Busseys again
    Response from Busseys Ford Norwich
    Hi Lydia, we're incredibly disappointed to hear about your experience at our Whiffler Road branch and can assure you that this does not meet our usual high level of customer service we pride ourselves on. We have passed your concerns on to our Whiffler Road service manager for further investigation, they will be in contact with you as soon as possible. Many thanks.
  • Rating 5.0
    Great service that is customer focused. The team were superb.
    Response from Busseys Ford Norwich
    Thank you for the positive review, Dominic. We have passed your kind words on to our Whiffler Road service team who will be delighted to read the feedback. We hope to see you again soon. Many thanks.
  • Rating 5.0
    Great customer service
    Response from Busseys Ford Norwich
    Hi Michelle, thank you very much for the review and feedback. We hope to see you again in the future, take care.
Displaying reviews 1 - 3 out of the 8 most recent
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