Motability Scheme at Gates of St Albans

4.7
Rating 4.7
(65 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 10:00 - 16:00

Welcome to Gates of St Albans

Established in 1920, Gates are a family-owned and operated Ford Main Dealer group with locations across Essex, Hertfordshire and London including the welcoming FordStore in St Albans offering unrivalled choice.

Our friendly team of Motability Scheme Specialists have a wealth of experience regarding the Motability Scheme. Whether it is your first car or you are looking to renew, we will be on hand every step of the way to ensure that your application is seamless and worry-free. We have a huge range of Ford vehicles available and we'd welcome the opportunity to discuss your individual requirements and help you find the vehicle that's right for you.

Contact Gates of St Albans on 01727226828 to make an appointment with our Motability specialist.

Contact information

Address
105 Ashley Road
St Albans AL1 5DE
GB
Phone Number
Call Gates of St Albans on 01727 226828
Email
Reviews
Visit dealer website

Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Shelita Tagore-Pooran
  • Ben Le Feuvre
  • James Callow
  • Lewis Baldwin
  • Harry Gosling
  • Danielle L'Honore
We recommend calling and booking an appointment before visiting. Please call 01727 226839 to book in a service or MOT.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:30
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 13:30
SundayClosed

Motability service specialists:

  • Paolo Realmuto
  • Ciro Realmuto
  • Guilford Tulloch
We recommend calling and booking an appointment before visiting. Please call 01727 226839 to book in a service or MOT.
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Accessibility features at Gates of St Albans

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Gates of St Albans

  • Rating 5.0
    .
    Response from Gates of St Albans
    Dear Cherie, thank you for your high star rating. Kind regards, Sandra - Gates Ford
  • Rating 4.0
    The service was good, the only thing that really let the company down is the car wasnโ€™t cleaned as other dealers do
    Response from Gates of St Albans
    Dear Kai, thank you for taking your time to leave this feedback. We will pass your observations onto the management team at the dealership so that we can improve our service going forward. Best wishes, Sandra - Gates Ford
  • Rating 5.0
    Best experience
    Response from Gates of St Albans
    Dear Brendan, thank you for your kind words - we're glad to have been of service! Best wishes, Sandra - Gates Ford
  • Rating 5.0
    Shelita was extremely knowledgeable, most helpful an above all easy to talk with.
    Thanks for all the advice and help with my motability application Shell!๐Ÿ™‚
    Response from Gates of St Albans
    Dear Kevin, thank you for the great review and the feedback on Shelita, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards, Sandra - Gates Ford
  • Rating 4.0
    Lovely lady, just a shame that itโ€™s taken over a year and still no car!
    Response from Gates of St Albans
    Hello Penelope, thank you for taking the time to leave us a review, if you would like to discuss any issues you have, please contact us at markeing@gates.co.uk
    Kind regards, Sandra - Gates Ford
  • Rating 5.0
    Excellent experience, very happy.
    Response from Gates of St Albans
    Thank you for your kind words - we're glad to have been of service! Take care, Alison - Gates Ford.
  • Rating 5.0
    Excellent customer service. Nothing was too much trouble for Shell, she gave me a lot of really good advice and wasn't too pushy which i liked
    Response from Gates of St Albans
    Thank you so much for your kind words! We are so happy to hear that Shell was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Alison - Gates Ford.
  • Rating 5.0
    I felt with Shelita she couldnโ€™t be any more helpful to make sure all my needs were met for the right car. So kind kept up to date with anything. Such a beautiful person felt like a good friend was helping me. All service was great. Iโ€™m very happy I chose them.
    Response from Gates of St Albans
    Dear Tracey, thank you for the great review and the feedback on Shelita, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards, Sandra - Gates Ford
  • Rating 5.0
    Great experience ! A quick and easy process that we thought was going to be a nightmare .James our sales person was fantastic . He made the whole process so relaxing and stress free.
    He was extremely patient with my disabled father and made him feel at ease.
    James is an absolute credit to the branch and cannot thank him enough.
    Will 100 percent recommend gates of st albans and James personally to anyone interested in buying or leasing a new vehicle .
    Thanks again
    Response from Gates of St Albans
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards, Alison - Gates Ford.
  • Rating 4.0
    Great service, but as a disabled customer, Iโ€™ve asked before to pleas leave the driverโ€™s seat and light switch where you found them! Changing them, especially if Iโ€™m home alone, makes driving very difficult for me as Iโ€™m so short. Also, as an adapted car, the lights and windscreen wipers need to be left on the automatic setting as I canโ€™t change them once Iโ€™m mobile.
    Response from Gates of St Albans
    Hello Penelope, thank you for taking the time to leave us a review about your visit. I will pass your comments on to the service manager for review. Best wishes, Sandra - Gates Ford
  • Rating 5.0
    great customer service
    Response from Gates of St Albans
    Hi Yassmin, thank you for your kind words - we're glad to have been of service! Kind regards, Sandra - Gates Ford
  • Rating 5.0
    Customer service second to none, could not ask to be looked after any better..
    Response from Gates of St Albans
    Hi John, thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards, Sandra - Gates Ford
  • Rating 5.0
    The young lady was very helpful. For start to finish. Thank you very much. Happy days
    Response from Gates of St Albans
    Dear Thomas, thank you for your kind words - we're glad to have been of service! Kind regards, Sandra - Gates Ford
  • Rating 5.0
    Got our first mobility car from Gates of St Albans. Really great customer service from James Callow . Was kept updated regular on the progress of our application for the car and are really happy with our choice.
    Response from Gates of St Albans
    Hi Rosetta, thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Best wishes, Sandra - Gates Ford
  • Rating 5.0
    Great customer service fantasy xperia.
    Response from Gates of St Albans
    Dear Joanne, thank you for your kind words - we're glad to have been of service! Kind regards, Sandra - Gates Ford
  • Rating 5.0
    First class
    Response from Gates of St Albans
    Hi Steven, thank you for your high star rating. Kind regards, Sandra - Gates Ford
  • Rating 5.0
    Stilts was amazing she has helped me so much. Very lovely lady and friendly
    Response from Gates of St Albans
    Thank you for the great review and the feedback on Shelita, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards, Sandra - Gates Ford
  • Rating 5.0
    James was so friendly yet professional and could answer all my questions. This is my first mobility vehicle so he made me feel at ease. I am so grateful thank you ๐Ÿ˜Š
    Response from Gates of St Albans
    Hi Nina, thank you for taking the time to leave us this brilliant 5 star review, I am very pleased to hear that you had a positive experience. Your comments have been passed to Management to ensure that James receives recognition for his fantastic customer service which he provided to you. Kind regards, Best wishes, Sandra - Gates Ford
  • Rating 5.0
    Amazing customer service young Mr Ben carrot's deserves a promotion as an ex Business owner before I was disabled I can truly see the Worth and excellent work ethic s and seriously brilliant kind human understanding your should be sale's mgr in a year or two as that's how well he's certainly been ๐Ÿ’–๐Ÿ’–โค๏ธโค๏ธ๐ŸŒน๐Ÿฅ•๐Ÿฅ•๐Ÿฅ•๐Ÿฅ•๐Ÿฅ• make sure you guys at Ford's look into a mgrs course as young Ben has delt with this cheeky Essex boy charming actually called Delboy so professionaly I'd like to help Ford's themselves Mr Gate's you have a young salestar and a super duper star salesman there who I'll say should be a sale's mgr in the next year or so or your wasting this excellent politely spoken lovely young man ๐Ÿ‘Œ๐Ÿ‘โœŒ๏ธโค๏ธ๐Ÿ‘ many thanks again and Mr Ben you've made a lifelong friend many thanks my friend exerlent service and everything else couldn't recommend this young gentleman for promotion as highly as I'm saying here many many many thanks Mr Ben carrot cruncher lol ๐Ÿฅ•๐Ÿฅ•๐Ÿฅ•๐Ÿฅ•๐Ÿฅ•๐Ÿฅ•๐Ÿฅ•
    Response from Gates of St Albans
    Hi Derek, thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Your comments have been passed the Management team to ensure Ben receives recognition for his fantastic customer service. Thank you again for your positive review! Best wishes, Sandra - Gates Ford
  • Rating 5.0
    Really helpful for my situation and great care
    Response from Gates of St Albans
    Hi Christopher, thank you for your kind words - we're glad to have been of service! Best wishes, Sandra - Gates Ford

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