Motability Scheme at Gates Ford St Albans

4.7
Rating 4.7
(89 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 10:00 - 16:00
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Welcome to Gates Ford St Albans

Established in 1920, Gates are a family-owned and operated Ford Main Dealer group with locations across Essex, Hertfordshire and Greater London including the welcoming dealership in St Albans.

Our friendly team of Motability Scheme Specialists have a wealth of experience regarding the Motability Scheme. Whether it is your first car or you are looking to renew, we will be on hand every step of the way to ensure that your application is seamless and worry-free. We have a huge range of Ford vehicles available on the Motability Scheme and we'd welcome the opportunity to discuss your individual requirements and help you find the vehicle that's right for you.

Contact Gates Ford St Albans on 01727791300 to make an appointment with our Motability specialist.

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Contact information

Address
105 Ashley Road
St Albans AL1 5DE
GB
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Phone Number
Call Gates Ford St Albans on 01727 791300
01727 791300
01727 791300
Website

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Email

Email us

Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Shelita Tagore-Pooran
  • Ben Le Feuvre
  • James Callow
  • Lewis Baldwin
  • Daniils Goloveckis
We recommend calling and booking an appointment before visiting. Please call 01727 226839 to book in a service or MOT.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:30
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 13:30
SundayClosed

Motability service specialists:

  • Paolo Realmuto
  • Ciro Realmuto
  • Guilford Tulloch
We recommend calling and booking an appointment before visiting. Please call 01727 226839 to book in a service or MOT.
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Accessibility features at Gates Ford St Albans

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Gates Ford St Albans

  • Rating 5.0
    Shell was patient and relaxed with my son who has smith magenis syndrome. She was informative and caring. Thank you so much
    Response from Gates Ford St Albans
    Dear James S.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Shell was able to provide such a positive and supportive experience for your son. Our team is dedicated to ensuring that every customer feels informed and cared for, and it’s wonderful to know that Shell’s patience and understanding made a difference for you and your family.

    Your feedback is incredibly valuable to us, and we are grateful for your kind words. If there is anything else we can do to assist you in the future, please don't hesitate to reach out.

    Warm regards,

    The Motability Scheme Team at Gates Ford St Albans
  • Rating 5.0
    Sales person was very friendly and helpful. She helped us sort out another dealerships unhelpfulnesss.
    Response from Gates Ford St Albans
    Hello Paul S.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that our salesperson was able to assist you and provide the friendly and helpful service you deserve. It's great to know that we could help resolve the issues you experienced elsewhere. Your feedback is incredibly valuable to us, and we are delighted to have earned your 5-star rating. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Gates Ford St Albans
  • Rating 5.0
    Excellent service an easy to check in
    Response from Gates Ford St Albans
    Hello Yassmin B.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service excellent and the check-in process easy. Your feedback is incredibly valuable to us, and it’s great to know that we are meeting your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Gates Ford St Albans
  • Rating 5.0
    James was very good he was calm showed me how to use the car. Would highly recommend.
    Response from Gates Ford St Albans
    Dear Marco L.,

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that James provided you with excellent service and helped you feel comfortable with your new car. Your recommendation means a lot to us, and we are delighted to know that you had a great experience at Gates Ford St Albans. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Gates Ford St Albans Team
  • Rating 5.0
    James and his trainee abbie were really helpful they explained everything clearly as i have not used the mobility scheme before
    Response from Gates Ford St Albans
    Dear Clare C.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that James and Abbie were able to assist you effectively and provide clear explanations about the Motability Scheme. It's fantastic to know that your experience with us was a positive one, especially as a first-time user of the scheme. Your feedback is greatly appreciated and will be shared with the team. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Gates Ford St Albans
  • Rating 5.0
    James that dealt with me was very good. Explained everything I needed to know
    Response from Gates Ford St Albans
    Dear Marco,

    Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that James was able to assist you effectively and provide all the information you needed. Your feedback is incredibly valuable to us, and it is wonderful to know that you had a great experience with our team. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Gates Ford St Albans.

    Best regards,
    The Motability Scheme Team at Gates Ford St Albans
  • Rating 5.0
    Very helpful. Made the process very easy. Answered all my questions. Thank you !!!
    Response from Gates Ford St Albans
    Hi James, thank you for taking the time to leave us a review about your visit. Many Thanks, Harry - Gates
  • Rating 5.0
    Couldn’t have been better, lady was same height as me so seat, mirrors all in right place, all I had to do was test drive.
    Response from Gates Ford St Albans
    Hi Lorraine, thank you for taking the time to leave us a review about your visit - we're glad to have been of service! Many Thanks, Harry - Gates
  • Rating 5.0
    Fast and efficient service
    Response from Gates Ford St Albans
    Hi James, Thank you for your kind words - we're glad to have been of service! Many Thanks, Harry - Gates
  • Rating 5.0
    Ben at Fords St Albans was very helpful, made the process extremely easy and kept us informed at all points.
    Response from Gates Ford St Albans
    Hi Luke, Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We hope to see you again soon! Many Thanks, Harry - Gates
  • Rating 5.0
    Very helpful
    Response from Gates Ford St Albans
    Hi Rosie, thank you for your kind words - we're glad to have been of service! Many Thanks, Harry - Gates Ford
  • Rating 4.0
    Helpful staff
    Good service
    Hot drinks while you wait
    Response from Gates Ford St Albans
    Hello Kai. Thank you for taking the time to leave us a review about your visit. Many Thanks, Harry - Gates Ford.
  • Rating 5.0
    Fantastic service
    Response from Gates Ford St Albans
    Thank you for your kind words - we're glad to have been of service! Many Thanks Harry - Gates Ford
  • Rating 5.0
    Everything went well very helpful would recommend them.
    Response from Gates Ford St Albans
    Hello Michael H. Thank you for taking the time to leave us a review about your visit. Many thanks Harry - Gates Ford
  • Rating 5.0
    Fantastic
    Response from Gates Ford St Albans
    Thank you for your high star rating. We look forward to meeting you again. Kind regards,
    Alison - Gates Ford.
  • Rating 3.0
    Basic service and mot went well but customer service was poor and inconsistent

    The work was late and I was given different reasons by 2 people.
    I had booked a waiting appointment but one person told me it was all day. She told me they were still waiting for an optional spare part they needed Motability to authorise I had told them on arrival I didn’t want to be delayed so I said I would collect the van immediately
    When I got there they told me they hadn’t finished the oil change
    Response from Gates Ford St Albans
    Hello Mark W.. Thank you for taking the time to leave us a review about your visit. We would appreciate the opportunity to investigate your concerns in more depth - please can you e-mail more details to marketing@gates.co.uk and we will pass this on to the management team at the dealership for further review. Yours sincerely, Anna. Gates Ford.
  • Rating 5.0
    Fab five stars 🌟
    Response from Gates Ford St Albans
    Thank you for your high star rating. We kook forward to seeing you again! Take care, Alison - Gates Ford.
  • Rating 5.0
    Excellent, car ready, salesman met me as I pulled up
    Response from Gates Ford St Albans
    Dear Robert, thank you for your kind words! We are so happy to hear that you were provided with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Sandra - Gates Ford
  • Rating 5.0
    Brilliant service good advice would highly recommend
    Shell was really helpful ☺️
    Response from Gates Ford St Albans
    Dear Claire, thank you for your kind words, I will pass them on to the management team at St. Albans - we're glad to have been of service! Best wishes, Sandra - Gates Ford
  • Rating 5.0
    100%
    Response from Gates Ford St Albans
    Dear Serena, thank you for your high star rating. Kind regards, Sandra - Gates Ford

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