Motability Scheme at EMG Kia Norfolk
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to EMG Kia Norfolk
Welcome to EMG Kia Thetford, part of the EMG Motor Group, established in 1999 and with multiple franchises across our ten sites throughout East Anglia.
Our dedicated Motability scheme specialists always endeavour to make your experience the best it can be on every visit, with an impressive selection of vehicles making it easy to find the car that suits you.
Our team are here to answer any questions you may have in choosing the right car, supporting you through the application process and advising you on servicing and maintaining your new vehicle.
Contact EMG Kia Norfolk on 01842766626 to make an appointment with our Motability specialist.
Contact information
Address
1 Fison Way
Thetford IP24 1HT
GB
Phone Number
Call EMG Kia Norfolk on 01842 766626
01842 766626
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- John Pratt
- James Harrison
- Eric Chung
- Abigail Bird
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Bryan Smith
- Kassey Crookes
- Mark Peacock
- Klaudia Biegajlo
We recommend calling and booking an appointment before visiting.
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Accessibility features at EMG Kia Norfolk
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toilet
The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK - Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at EMG Kia Norfolk
- Rating 5.0Feb 4, 2025James is always very polite and very helpful.
Always makes everything as smooth as possible. Can’t praise him enough. - Rating 5.0Jan 21, 2025I found that they were very friendly and kind and explained everything to me that I needed to knowResponse from EMG Kia NorfolkJan 22, 2025Dear Kim W.,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team at the Motability Scheme at EMG Kia Norfolk to be friendly and kind. It's great to know that everything was explained to you clearly and that you had a positive experience with us.
Your feedback is incredibly valuable, and we are delighted to have earned a 5-star rating from you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Motability Scheme Team at EMG Kia Norfolk - Rating 5.0Dec 31, 2024Smooth handover.
Everything clearly explained and kept informed every step of the wayResponse from EMG Kia NorfolkDec 31, 2024Thank you for the feedback Joshua! We're glad our team provided you with excellent service. We appreciate your kind words and see you next time. - Rating 5.0Dec 30, 2024Everything was well. Explained, followed up. And seen To completion.
ERIC was very informative, explained things well. And kept us up to date from the onset
No complaints at allResponse from EMG Kia NorfolkDec 31, 2024Thank you for the feedback Immanuel! We're glad Eric provided you with excellent service. We appreciate your kind words and see you next time. - Rating 5.0Dec 23, 2024Excellent customer service.Response from EMG Kia NorfolkDec 27, 2024Thank you for your brilliant review Robert. We look forward to seeing you again!
- Rating 5.0Dec 2, 2024Friendly,helpful knowledgeable staff. Went the whole mile . Highly recommended.Response from EMG Kia NorfolkDec 3, 2024Thank you for your excellent review Karen! Please don't hesitate to reach out if there's anything additional we can do for you.
- Rating 5.0Nov 29, 2024Staff were very polite and very helpful. It’s always a pleasant experience there.Response from EMG Kia NorfolkNov 29, 2024Thank you for your excellent review Ryan! Please don't hesitate to reach out if there's anything additional we can do for you.
- Rating 5.0Oct 29, 2024Absolutely outstanding service from start to finish
Very organised and relaxed would highly recommend using them againResponse from EMG Kia NorfolkOct 30, 2024Thank you for your excellent review Suzanne, If you need anything else, please don't hesitate to contact us. - Rating 5.0Oct 22, 2024Excellent Service throughout.
Thank you.Response from EMG Kia NorfolkOct 23, 2024Thank you so much for the brilliant review Glyn! Please let us know if there is anything else we can do for you; we are more than happy to help! Thank you, and have a fantastic day! - Rating 5.0Oct 14, 2024Great experience very friendly staffResponse from EMG Kia NorfolkOct 15, 2024Thank you for your excellent review Melanie!
- Rating 5.0Oct 3, 2024Nice, everyone was very attentive and did a quick jobResponse from EMG Kia NorfolkOct 3, 2024Thank you for your excellent review Maria, I will pass the feedback over to service team. If you need anything else, please don't hesitate to contact us!
- Rating 5.0Oct 3, 2024Excellent service throughout from placing order to and after handoverResponse from EMG Kia NorfolkOct 3, 2024Thank you for your excellent review Richard, I will pass the feedback over to our team. If you need anything else, please don't hesitate to contact us!
- Rating 5.0Oct 1, 2024Excellent service thanks 😊Response from EMG Kia NorfolkOct 2, 2024Thank you for your excellent review Jean, I will pass the feedback over to our team. If you need anything else, please don't hesitate to contact us!
- Rating 5.0Sep 28, 2024Eric was welcoming , informative and made everything easy from start to finishResponse from EMG Kia NorfolkSep 30, 2024Thank you for your excellent review Rachel, I will pass the feedback over to Eric. If you need anything else, please don't hesitate to contact us!
- Rating 5.0Sep 17, 2024Very goodResponse from EMG Kia NorfolkSep 18, 2024Thank you for your excellent review Paul!
- Rating 5.0Sep 16, 2024My experience was amazing and the salesman was very good at his job thank youResponse from EMG Kia NorfolkSep 16, 2024Thank you for your excellent review Anthony. If you need anything else, please don't hesitate to contact us!
- Rating 5.0Sep 11, 2024Extremely helpful and very polite. Eric is absolutely brilliantResponse from EMG Kia NorfolkSep 11, 2024Thank you for your brilliant review Simon. I will pass the feedback over to Eric. If you need anything else, please don't hesitate to contact us!
- Rating 5.0Sep 10, 2024ExcellentResponse from EMG Kia NorfolkSep 11, 2024Thank you for your brilliant review Brenda. If you need anything else, please don't hesitate to contact us!
- Rating 5.0Aug 28, 2024Abbey was very helpfulResponse from EMG Kia NorfolkAug 29, 2024Thank you for your excellent review Peter. I will pass the feedback over to our managers at Thetford. If you need anything else, please don't hesitate to contact us.
- Rating 5.0Aug 28, 2024Every good service and friendly and Every nices car thank youResponse from EMG Kia NorfolkAug 28, 2024Thank you for your brilliant review Kevin. If you need anything else, please don't hesitate to contact us
Thank you so much for taking the time to share your wonderful feedback with us. We're thrilled to hear about your positive experience with James. It's great to know that his politeness and helpfulness made your experience smooth and enjoyable. We truly appreciate your kind words and your 5-star rating. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Best regards,
The EMG Kia Norfolk Team