Motability Scheme at Sytner Mercedes-Benz of Watford

Motability Scheme at Sytner Mercedes-Benz of Watford

4.7
Rating 4.7
(34 reviews)
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 09:00 - 17:00 11:00 - 17:00
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Contact information

Address
Colne Bridge Retail Park
Lower High Street
Watford WD17 2JG
GB
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Phone Number
Call Sytner Mercedes-Benz of Watford on 01923 691260
01923 691260
01923 691260
Website

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Email

mercedes-benz.watford@sytner.co.uk

Reviews

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Showroom details
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 09:00 - 17:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Rianna Oyeyi
  • Callum Harriette
  • Hugo Gurgel
  • Eftim Miladinov
  • Ehsan Mahmood
  • Kaiyna Shah
  • Diwa Afghan
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday08:00 - 14:00
SundayClosed

Motability service specialists:

  • Craig Kemp
  • Andy Potter
We recommend calling and booking an appointment before visiting.
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Accessibility features at Sytner Mercedes-Benz of Watford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Sytner Mercedes-Benz of Watford

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz of Watford can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz of Watford on 01923691260 to make an appointment with our Motability specialist.

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Reviews at Sytner Mercedes-Benz of Watford

  • Rating 5.0
    Diwa was really lovely very helpful and guides us through the process with alot of patience .

    She was very understanding and helped me through the process too.
    Many thanks for all her help n kindness. Lovely lady highly recommend her for a promotion xx
    Response from Sytner Mercedes-Benz of Watford
    Dear Bhavna, What a wonderful review! Diwa will be delighted to receive such praise. Customer feedback is extremely important to all the team here and we regularly share it to encourage the very best customer experience possible. We trust you are thoroughly enjoying your new car, and wish you many miles of safe and happy motoring! Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Excellent helpful chap, could not fault 👏
    Response from Sytner Mercedes-Benz of Watford
    Hello Kieran, We are delighted to hear that you had a great experience with us at Mercedes-Benz of Watford. We strive to provide our customers with the highest level of service and we are glad that we were able to meet your expectations. We value your feedback and we look forward to seeing you again soon. Thank you for choosing us and for taking the time to share your experience. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    I recently had the pleasure of interacting with Kaiyna, and I cannot express enough how outstanding her service was. From the moment I reached out, she greeted me with warmth and professionalism that immediately put me at ease.

    What truly set her apart was her personal touch. She took the time to listen to my concerns and understand my needs, making me feel valued as a customer rather than just another case number. Her knowledge about the Mercedes Benz lineup was impressive, and she was able to provide tailored recommendations that perfectly suited my preferences.

    Throughout our conversation, she demonstrated patience and clarity, ensuring that I understood every detail about the services I inquired about. Instead of rushing through the call, she made sure to address all my questions comprehensively, which made me feel confident in my decisions.

    Furthermore, she followed up with me after our initial conversation to check if I needed any further assistance. This level of attentiveness is rare and speaks volumes about her dedication to customer satisfaction. It was evident that she genuinely cared about my experience and wanted to ensure I was completely happy with my choices.

    In a world where customer service often feels impersonal, this agent stood out as a shining example of what exceptional service should be. Her friendly demeanor, expert knowledge, and genuine care for customers made my experience with Mercedes Benz not just satisfactory, but truly memorable. I am grateful for her assistance and will certainly recommend her to others. Thank you for such a remarkable experience!
    Response from Sytner Mercedes-Benz of Watford
    Hello Kulwinder, Thank you for sharing such super feedback. I am so pleased to learn that Kaiyna has provided you with exceptional service. She truly embodies the values of the Mercedes-Benz brand and I am proud and fortunate to have her on our team. Your positive comments will mean a great deal to her on a personal level, and I look forward to sharing your review with her shortly. Thank you for choosing Mercedes-Benz of Watford, we look forward to serving you again in the future. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Excellent dealership experience. My salesperson Kaiyna was so helpful, explained everything to me and made the whole experience very easy. Highly recommended
    Response from Sytner Mercedes-Benz of Watford
    Hello Styllianakis , Thank you for sharing such fantastic feedback. We will share your comments with Kaiyna and the wider team. It was our pleasure to look after you and we do hope to see you again soon. Thank you again for taking the time to let us know of your satisfaction and for the super recommendation to others, it is appreciated! Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 3.0
    Quite a few setbacks, but we got there in the end.
    Response from Sytner Mercedes-Benz of Watford
    Dear Christopher, Thank you for taking the time to provide feedback on your experience with Mercedes-Benz of Watford. We appreciate this feedback as is important for us to be able to address problems and resolve them to prevent them happening in the future. Kind Regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Good man boss
    Response from Sytner Mercedes-Benz of Watford
    Hello Joseph, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Watford, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Good value.
    Response from Sytner Mercedes-Benz of Watford
    Good morning Adam, We are delighted to hear that you had a good experience with us at Mercedes-Benz of Watford. We strive to provide our customers with the highest level of service and we are glad that we were able to meet your expectations. We value your feedback and we look forward to seeing you again soon. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Very nice and presented, Hugo been a very good helpful from the beginning the whole way through.
    Thanks
    Response from Sytner Mercedes-Benz of Watford
    Hello Ashleigh, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Watford, and for Hugo in particular. Your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    The sales rep put out with myself name is eftim from start to finish he was very professional very helpful. I’m very knowledgeable throughout the whole process. If I had any questions to ask you would respond immediately. I have also recommended him to find some family as I was very very pleased with the service that he provided should get another Mercedes I would request that he deals with my enquiries and sales. I am more than happy. Thank you for the amazing service.
    Response from Sytner Mercedes-Benz of Watford
    Dear Kellie, What a wonderful review! Eftim is delighted to receive such praise and sends you his thanks and very best wishes. Customer feedback is extremely important to all the team here and we regularly share it to encourage the very best customer experience possible. We trust you are thoroughly enjoying your new car, and wish you many miles of safe and happy motoring! Kind Regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Hugo was very helpful and very nice person thanks so much x
    Response from Sytner Mercedes-Benz of Watford
    Hello Sara, We are delighted to hear that you had a great experience with us at Mercedes-Benz of Watford. We strive to provide our customers with the highest level of service and we are glad that we were able to meet your expectations. We value your feedback and we look forward to seeing you again soon. Thank you for choosing us and for taking the time to share your experience. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Very quick and efficient.
    Response from Sytner Mercedes-Benz of Watford
    Hi Faizer, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Watford, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best Regards. Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Excellent throughout!
    Response from Sytner Mercedes-Benz of Watford
    Dear Mohammed, Thank you for leaving Mercedes-Benz of Watford with a 5* rating it is highly appreciated and valued. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Brilliant service from start to finish. Thank you
    Response from Sytner Mercedes-Benz of Watford
    Hello Michael, Thank you for submitting your fantastic 5* rating for the team here at Mercedes-Benz of Watford, we are delighted both our vehicles and colleagues have left a positive impression! We look forward to welcoming you again in the not too distant future. Best Regards. Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    It was good , punctual and I am happy
    Response from Sytner Mercedes-Benz of Watford
    Hello Abolghassem, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of Watford, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best Regards. #Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Great team wonderful very respectful people
    Thanks 😊
    Response from Sytner Mercedes-Benz of Watford
    Dear Mohamed, I am delighted to learn that your recent visit was a pleasurable one, as we always endeavour to provide our customers with the best experience possible.
    Thank you for taking the time out to share your great feedback and for awarding us a fantastic 5* rating. Your comments are important to us and very much
    appreciated. Kind Regards, Ian Johnson, Head of Business.
  • Rating 1.0
    The lady that dealt with me originally was lovely, u til it came to pick up - I would say seemed quite cold and unfriendly, as did another member of staff I enquired with. I have often put off repairs due to feeling I’m treated less than other customers, that are not on motability scheme - I would like to add, this is our first vehicle on motability scheme, before this we had a Range Rover Land Rover and BMW - we were not treated with what I feel was animosity with other car companies. I do feel this poor treatment is due to being on motability which is discrimination and extremely disappointing.
    It was also noted that service was overdue - as your calls are recorded, I would like to it to be noted it was again, a rather abrupt man that booked 1st MOT (cancelled appointment) and said I should wait until MOT. I left feeling I had received poor service and a very unpleasant experience, which majority of my visits (apart from purchase where I added many upgrades)to Mercedes have been.
    Response from Sytner Mercedes-Benz of Watford
    Dear Cayson, I am sorry to read of your experiences with Mercedes-Benz of Watford and would like to take the time on behalf of the branch to personally apologise for the level of service that you have received. This is not the standard that we aim to deliver and I am saddened to hear that w e have fallen short on this occasion. So that we may assist you further please send your contact details as well as your vehicles registration to ianjohnson@sytner.co.uk in order for us to liaise with the relevant management
    at the site and resolve this matter as soon as possible. Kind Regards, Ian Johnson, Head of Business.
  • Rating 1.0
    Ok but not fixed the problem with the coolant notification that’s keep coming up on my screen
    Response from Sytner Mercedes-Benz of Watford
    Dear Lee Thank you for your feedback. I am very sorry to read of your concerns surrounding Mercedes-
    Benz of Watford. May you please be so kind to email the team at ianjohnson@sytner.co.uk with further information on your concerns along with your contact details and vehicles registration so the team can investigate this with the
    appropriate management.
  • Rating 5.0
    Great service from start to end! Thank you
    Response from Sytner Mercedes-Benz of Watford
    Hello Nicholas, What a fabulous review you have kindly left for the team here at Mercedes-Benz of Watford. I am extremely proud of both our dealership and our colleagues as they are all champions at delivering great customer service, which I am delighted to learn is echoed in your comments. We look forward to you visiting us again in the future. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Very helpful and great service
    Response from Sytner Mercedes-Benz of Watford
    Hello Lesley, We are delighted to learn that you've had a great experience with us here at Mercedes-Benz of Watford. We strive to provide our customers with the highest level of service and we are glad that we were able to meet your expectations. We value your feedback and we look forward to welcoming you again next time! Best regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Service went well we were told when car was ready for collection
    Response from Sytner Mercedes-Benz of Watford
    Hello Yvonne, Thank you for taking the time out to share your fantastic 5*rating and review for the team here at Mercedes-Benz of Watford, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Divisional Customer Experience Manager

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