This dealership is temporarily unable to submit any new Motability applications until it meets our training standards.
Motability Scheme at Marshall Audi Bexley

Motability Scheme at Marshall Audi Bexley

4.8
Rating 4.8
(176 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
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Contact information

Address
138 Blendon Road
Bexley DA5 1BZ
GB
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Phone Number
Call Marshall Audi Bexley on 020 3811 0229
020 3811 0229
020 3811 0229
Website

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Email

web.bxa@marshallweb.co.uk

Feedback

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Reviews

Find or leave a review on Google

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability Scheme specialists:

  • Wesley Prodrick
  • Jamal Frimpong
  • Sodiq Badaru
  • Bedul Cader
  • Richard Mc
  • Osman Sendur
  • Melek Soylu
  • George Cloono
  • Caitlin Paddington
  • Anh Vu Le
  • Marko Bogdanovic
  • Hollie Smith
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Motability service specialists:

  • Gee Zorlu
We recommend calling and booking an appointment before visiting.
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Accessibility features at Marshall Audi Bexley

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Marshall Audi Bexley

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Our trained Motability specialists are here to support you throughout the duration of your lease.

Marshall Audi Bexley can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Marshall Audi Bexley on 02038110229 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Marshall Audi Bexley

  • Rating 5.0
    Brilliant kept fully updated thru day, by a lovely young lady
    Response from Marshall Audi Bexley
    Hello Kelly,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a brilliant experience with us and that you were kept fully updated throughout the day. It's fantastic to know that our team was able to assist you effectively. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back to Marshall Audi Bexley in the future.

    Best regards,
    The Marshall Audi Bexley Team
  • Rating 5.0
    Excellent
    Response from Marshall Audi Bexley
    Good afternoon Muhammad and thank you for your feedback and 5 star review for the team, we really appreciate you taking the time. Have a great day! Kind regards, Nikki, Marshall Motor Group.
  • Rating 4.0
    Great but there was no courtesy car and there was a delay where my car was kept for two days which was distressing as I has medical appointments to go to. The specialist was very kind and called me regularly! Ewa was her name and she was very professional throughout!
    Response from Marshall Audi Bexley
    Hi Yelda. Thank you for taking the time to review Marshall Audi and for your feedback on the team which I will pass on. We really appreciate it! Kind regards, Nikki, Marshall Motor Group.
  • Rating 5.0
    Good
    Response from Marshall Audi Bexley
    Good afternoon Paul and thank you for taking the time to leave your feedback and 5 star review for the team, we really appreciate it. Have a lovely rest of your day. Best wishes, Nikki, Marshall Motor Group.
  • Rating 5.0
    Great deal ship and service was great to 👍
    Response from Marshall Audi Bexley
    Good evening Mark. We appreciate you taking the time to leave a review and will be delighted to pass your kind words onto the team. Best wishes, Nikki, Marshall Motor Group.
  • Rating 5.0
    Good stuff
    Response from Marshall Audi Bexley
    Hello Marciano,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with us at Marshall Audi Bexley. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Marshall Audi Bexley Team
  • Rating 5.0
    Amazing!
    Response from Marshall Audi Bexley
    Hello Grace,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience with us at Marshall Audi Bexley. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any more comments or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Marshall Audi Bexley Team
  • Rating 5.0
    Amy was great, she kept me updated on the progress of the service, they also allowed me to wait while servicing the car which meant I didn’t need a courtesy car and didn’t have to drive away and return considering the amount of traffic I saw returning home.
    Response from Marshall Audi Bexley
    Dear Tracey

    Thank you so much for taking the time to share your experience with us at Bexley Audi. We are thrilled to hear that Amy was able to keep you updated throughout the service and that our team could accommodate your needs by allowing you to wait during the servicing. It's wonderful to know that this made your visit more convenient, especially considering the traffic you mentioned.

    Your feedback is greatly appreciated and will be shared with Amy and the rest of our team.

    Thank you once again for your kind words and for choosing us for your mobility needs.

    Best regards,

    Philip
    Bexley Audi
  • Rating 5.0
    Wesley was brilliant, made it so easy and so helpfull, really nice man, and done everything he could to help, and the receptionist on the day was absolutely lovely and so helpfull
    Response from Marshall Audi Bexley
    Hi Jeannie,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Wesley and our receptionist. It's fantastic to know that they made your visit easy and enjoyable. We strive to provide the best service possible, and your kind words are a great encouragement to our team. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Marshall Audi Bexley in the future.

    Best regards,
    The Marshall Audi Bexley Team
  • Rating 5.0
    The service was great. Mel was very friendly and was a pleasure speaking to. She made the whole process simple and fast.
    Response from Marshall Audi Bexley
    Dear Hurmus

    Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with us at Marshall Audi Bexley. It's fantastic to know that Mel was able to make the process simple and fast for you. We strive to provide friendly and efficient service, and your feedback reassures us that we are on the right track. Thank you.

    Best regards,
    The Marshall Audi Bexley Team
  • Rating 5.0
    Excellent service.
    Very welcoming helpful, showed me how to use car and set it up 5 star service Richard was amazing.
    Response from Marshall Audi Bexley
    Hi Djouma,

    Thank you so much for taking the time to share your experience with us at Marshall Audi Bexley. We are thrilled to hear that you received excellent service and found our team welcoming and helpful. It's wonderful to know that Richard was able to assist you in setting up your car and ensuring you felt comfortable with its features. Your kind words and 5-star rating mean a lot to us. We look forward to serving you again in the future.

    Best regards,

    Jason
    The Marshall Audi Bexley Team
  • Rating 5.0
    Wesley was great from start to finish!
    Response from Marshall Audi Bexley
    Thank you Rasheeda - most appreciated. Kind Regards, Nikki, Marshall Motor Group.
  • Rating 4.0
    Very good
    Response from Marshall Audi Bexley
    Thank you Ashik - most appreciated. Kind Regards, Nikki, Marshall Motor Group.
  • Rating 5.0
    Wesley was an amazing salesman very helpful great guy
    Response from Marshall Audi Bexley
    Hello,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Wesley provided you with excellent service and made your experience with us a positive one. Your feedback is incredibly valuable to us, and we will be sure to pass on your kind words to Wesley. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Marshall Audi Bexley.

    Best regards,
    The Motability Scheme Team at Marshall Audi Bexley
  • Rating 5.0
    Very kind and helpful
    Response from Marshall Audi Bexley
    Hi,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team to be kind and helpful. Providing excellent service is our top priority, and your feedback is truly appreciated. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Marshall Audi Bexley Team
  • Rating 3.0
    Parking Instructions

    When I arrived, there was confusion about where I should park my car. Last year, a mechanic advised me to park at the front and go to reception first, so I followed the same process this year. However, I was told that I should have parked at the back instead and this followed a bizarre interaction with the advisor. This inconsistency created unnecessary frustration. I suggest that when confirming appointments, customers should be clearly informed of the correct parking procedure to avoid confusion.

    Motability Authorisation
    I was also asked to call Motability myself to speed up the authorisation process. I had to call them twice, and on both occasions, the Motability team apologised and confirmed that this is not the customer’s responsibility, but rather the dealership’s. They also clarified that they cannot transfer customers to the service authorisation team. This left me feeling that I was asked to do work that should have been handled by the service team.

    In future, I recommend that the dealership ensures authorisation is secured in advance of the customer’s appointment. If additional vehicle details are required, such as mileage, these can be collected from the customer when booking. This would prevent delays and avoid placing unnecessary responsibility on the customer.

    Overall, my experience did not meet the level of professionalism I expect from Audi when I had my first year service which was great but this year it was not.
    Response from Marshall Audi Bexley
    Dear Farzana

    Thank you for taking the time to share your feedback regarding your recent experience with us at Marshall Audi Bexley. We sincerely apologise for the confusion and frustration you encountered during your visit.

    We understand how important it is to have clear parking instructions, and we regret the inconsistency you faced. We will review our appointment confirmation process to ensure that all customers receive clear and consistent guidance on where to park.

    Regarding the Motability authorisation process, we are sorry for the inconvenience you experienced. It is indeed our responsibility to handle these matters, and we will address this internally to prevent similar issues in the future. Your suggestion to secure authorisation in advance and collect necessary details during booking is valuable, and we will work towards implementing this to improve our service.

    We appreciate your feedback and are committed to enhancing our customer experience. Thank you for bringing these matters to our attention, and we hope to provide you with a more seamless experience in the future.

    Kind regards,

    Philip
    Marshall Audi Bexley Team
  • Rating 5.0
    Excellent staff and service very professional. Enjoying going ever time.
    Response from Marshall Audi Bexley
    Good morning and thank you for taking the time to leave such great feedback and a 5 star review for the team, we really appreciate it. Kind regards, Nikki, Marshall Motor Group.
  • Rating 4.0
    Very good
    Response from Marshall Audi Bexley
    Dear Jillian

    Thank you for taking the time to leave us a review. We are delighted to hear that you had a very good experience with the Motability Scheme at Marshall Audi Bexley. Your feedback is incredibly valuable to us as we strive to provide the best service possible. If there is anything specific you think we could improve upon to make your experience even better, please feel free to let us know. We look forward to welcoming you back in the future.

    Best regards,
    The Marshall Audi Bexley Team
  • Rating 5.0
    Excellent!
    Response from Marshall Audi Bexley
    Good morning Olanrewaju. Thank you so much for your wonderful review and the perfect 5-star rating! We are thrilled to hear that you had an excellent experience with us at Marshall Audi Bexley. Your feedback is incredibly valuable and motivates our team to continue providing the best service possible.

    Best regards, Philip, Marshall Audi Bexley
  • Rating 5.0
    Excellent service as always. Thank you
    Response from Marshall Audi Bexley
    Hello Mark,

    Thank you so much for your kind words and for taking the time to leave us a review. We are thrilled to hear that you consistently receive excellent service from us. Your feedback is incredibly valuable and motivates our team to continue delivering the best experience possible. If there's anything more we can do for you, please don't hesitate to let us know. We look forward to serving you again soon.

    Best regards,
    The Marshall Audi Bexley Team

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