This dealership is temporarily unable to submit any new Motability applications until it meets our training standards.
Motability Scheme at Hedin Mercedes Benz Croydon

Motability Scheme at Hedin Mercedes Benz Croydon

4.0
Rating 4.0
(52 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:45 - 13:00Closed Today
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Contact information

Address
76 Purley Way
Croydon CR0 3JP
GB
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Phone Number
Call Hedin Mercedes Benz Croydon on 020 8665 4540
020 8665 4540
020 8665 4540
Website

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Email

service.croydon@hedinautomotive.co.uk

Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:45 - 13:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:45 - 13:00
SundayClosed

Motability Scheme specialists:

  • Shabana Bygraves
  • Angelo Landolina
  • Kerrie Green
  • Stuart Owlett
  • Joseph Junior
  • Arvin Ruthnum
  • Habib Khan
  • Jordan Green
  • Fardeen Lakhani
  • Junior Elliott
  • Leah Cloud
  • Claudia Sanz-Monteys
  • Kerry Stevens
  • David Cuell
  • Munjir Alom
  • Joseph Cole
  • Piotr Wozniak
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 14:00
SundayClosed

Motability service specialists:

  • Kerrie Pilbro
  • Shainese Beecher
We recommend calling and booking an appointment before visiting.
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Accessibility features at Hedin Mercedes Benz Croydon

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Hedin Mercedes Benz Croydon

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Hedin Mercedes Benz Croydon can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Hedin Mercedes Benz Croydon on 02086654540 to make an appointment with our Motability Scheme specialist.

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Reviews at Hedin Mercedes Benz Croydon

  • Rating 4.0
    The customer service member who was assigned to monitor the progress and report on the MOT and service was very friendly, helpful, efficient and cheerful. I was kept fully updated on progress and looked after by customer service while waiting for the service to be completed when I arrived early with frequent offers of drinks.

    I cannot fault in any way how I was treated by all the staff at Hedin Mercedes Purley Way, Croydon on the day including the reception staff and the technician who left the car in a very clean condition both inside and out when collected.

    The only reason that 5 stars have not been given is the companies decision to withdraw the collect from home and return service which had been provided up until this service. When enquiring this option is not even available for Motability customer which was very inconvenient in getting the car to the dealership on the day.
  • Rating 5.0
    Five-Star Feedback for Mercedes-Benz Service Team

    I would like to commend the entire Mercedes-Benz service team for their excellent customer service. From the front desk to the service department, everyone was extremely polite and professional. Special mention to Shanice, who managed my car service—she was very accommodating and helpful throughout the process.

    The team made sure to clearly explain what would be done to my car and how long it might take, which I really appreciated given my situation. I had an upcoming operation the next day and couldn’t wait around for too long. This was taken into account, and the team made sure my car was ready on time, allowing me to focus on my health without the added worry of having to come back to pick up my vehicle.

    I’m truly grateful for how well everything was handled, and the courtesy extended by everyone I interacted with. The level of care and attention made the whole experience stress-free. Thank you for the great service!
  • Rating 5.0
    The lady that was looking after me was very attentive and everything was done to make me feel as at ease and comfortable as possible
  • Rating 5.0
    Amazing shanice was amazing it took a while but the customer service was amazing
  • Rating 4.0
    Everything was done in good time.
  • Rating 5.0
    Very good. Helpful and very caring.⁹
  • Rating 5.0
    Great service
  • Rating 5.0
    Chris was a legend
  • Rating 5.0
    Excellent customer service, everything on time
  • Rating 5.0
    Shaniese was brilliant! The customer service she provided was outstanding. Communication was extremely efficient, she was able to handle my requests very quickly. Shaniese went above and beyond to assist me, i am very impressed with the service she provided. 5**
  • Rating 3.0
    Few things I didn't like, 1 I was told car is ready to pick up so I took an Uber to get to Bromley from Croydon asap I had to pick up my daughter from school at 3.25. When I reached an hour later from the phone call feom the dealership!!! I found out the car was getting washed and is not ready for collection!!! I panicked and had to make my husband get rest of day off to go pick up our daughter. If car is not ready to be picked up why call and say how soon can you get here??? 2nd thing I didn't like was there wa sno written report and the online video report was noisy and could barely hear anything. I had to go Kwik fit twice to get tyres checked because I didn't fully understand what was the issue with the car. Also 2ladies were sitting in the reception area but nobody bothered to get up open the door even though they could see I had a buggy on me
  • Rating 5.0
    Very welcoming
  • Rating 1.0
    Paperwork was lost and the car was in the car park for 2 weeks, it was only when I called for a update they realised my car was with them. I then had calls back and forth asking questions about what had happened and how will I be paying (because they didn't record it as motability).in total the car was with them for 3 weeks and when collected it hadn't been cleaned or covers on seats.
  • Rating 5.0
    Verygood
  • Rating 5.0
    Cannot praise highly enough the service provided by Mercedes Benz Croydon, from the service department receptionist who was very friendly, helpful and efficient to the delivery drivers who collected and returned the vehicle who again were very friendly, pleasant and courteous to the service department who kept me fully informed of the service and a complete video of the areas of the car that had been examined. The car was returned in a spotless condition having been fully valeted. First class service.
  • Rating 5.0
    Everyone was really lovely, fantastic customer service, car came back looking like new again.
  • Rating 4.0
    Great service
  • Rating 1.0
    Extremely poor service
    I was very disappointed in the state of the courtesy car. No petrol- I had to put £10 worth, extremely dirty inside and outside. Deflated tyre and no screen wash in the car- message kept appearing on dash board. B1 service 304 days overdue message keeps appearing on the dash board. This was the worst service I have ever received from Mercedes. As a company you need to do much better.
  • Rating 2.0
    Communication was poor. Not enough information was given to waiting times. Did not leave the dealership 3 hours after my appointment with was 9.30am.
  • Rating 3.0
    Poor service when collecting my vehicle.
    Not felt welcome, was just handed over my key, no one telling me where I'd find my car or what had been done to the car. Too busy dealing with customers that arrived after me. May have to rethink of which branch I use for my services and MOTs

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