Motability Scheme at Hedin Mercedes Benz Croydon

Rating 3.8
(41 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:45 - 13:00Closed Today

Contact information

76 Purley Way
Croydon CR0 3JP
Phone Number
Call Hedin Mercedes Benz Croydon on 020 8665 4540
Visit dealer website

Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:45 - 13:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:45 - 13:00

Motability service specialists:

  • Carl Grebby
  • Kerrie Pilbro
We recommend calling and booking an appointment before visiting.

Accessibility features at Hedin Mercedes Benz Croydon

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Welcome to Mercedes Benz Croydon

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Our trained Motability specialists are here to support you throughout the duration of your lease. Hedin Mercedes Benz Croydon can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Hedin Mercedes Benz Croydon on 02086654540 to make an appointment with our Motability specialist.

Reviews at Hedin Mercedes Benz Croydon

  • Rating 5.0
    Very welcoming
  • Rating 1.0
    Paperwork was lost and the car was in the car park for 2 weeks, it was only when I called for a update they realised my car was with them. I then had calls back and forth asking questions about what had happened and how will I be paying (because they didn't record it as motability).in total the car was with them for 3 weeks and when collected it hadn't been cleaned or covers on seats.
  • Rating 5.0
  • Rating 5.0
    Cannot praise highly enough the service provided by Mercedes Benz Croydon, from the service department receptionist who was very friendly, helpful and efficient to the delivery drivers who collected and returned the vehicle who again were very friendly, pleasant and courteous to the service department who kept me fully informed of the service and a complete video of the areas of the car that had been examined. The car was returned in a spotless condition having been fully valeted. First class service.
  • Rating 5.0
    Everyone was really lovely, fantastic customer service, car came back looking like new again.
  • Rating 4.0
    Great service
  • Rating 1.0
    Extremely poor service
    I was very disappointed in the state of the courtesy car. No petrol- I had to put £10 worth, extremely dirty inside and outside. Deflated tyre and no screen wash in the car- message kept appearing on dash board. B1 service 304 days overdue message keeps appearing on the dash board. This was the worst service I have ever received from Mercedes. As a company you need to do much better.
  • Rating 2.0
    Communication was poor. Not enough information was given to waiting times. Did not leave the dealership 3 hours after my appointment with was 9.30am.
  • Rating 3.0
    Poor service when collecting my vehicle.
    Not felt welcome, was just handed over my key, no one telling me where I'd find my car or what had been done to the car. Too busy dealing with customers that arrived after me. May have to rethink of which branch I use for my services and MOTs
  • Rating 1.0
    Absolutely appalling service. They held my car in the garage for well over a week. Never gave me regular updates. I had to call for any update but could never get through phone just kept ringing. Then I had to call cyrill the driver who was only person who would kindly help me. I then call following week (17/07) to ask for an update and was informed by Chenise my car would be finished and dropped off that day and waited all day but no one dropped my car off nor did I receive a call to say why. Following day my husband who is self employed had to take time off work to take me to Mercedes Benz Croydon where I confronted Satchin directly. Satchin proceeded to lie about how they were on their way to dropping my car off on Monday but had to come back due to another identified fault. If Cyril had my number to call me initially would this other driver who he claimed was Shane not have had my number to call me straight away to let me know what was happening with my car or at least call me the following morning instead I got nothing and made to wait. I was housebound for over a week, I missed medical appointments for my lack of circulation. Had I not gone in on Tuesday to confront Satchin my car would probably still be at the garage. I am currently in the process of constructing my formal complaint which I will submit to Satchins manager, motoring trades associations and possibly the CEO of Mercedes Croydon.
  • Rating 5.0
  • Rating 1.0
    Couldn’t collect my car knowing l have a disability. Got phone call at 5.40pm asking me to collect it from the service dept. Not enough time to get a taxi, there l had an evening without my car. Went to Mercedes following morning, couldn’t even get in using a taxi service, was asked to drive around till there was space!! Very disappointed.
  • Rating 5.0
    Friendly customer services
  • Rating 5.0
    Great customer service
  • Rating 5.0
    Excellent overall as usual.
  • Rating 1.0
    This time I was very upset as the car I borrowed off of them until my car was ready was dirty, battered with dents and not acceptable. Even the tank was nearly empty. When I received my car back, my car didn’t have a wash or hoovered out. I was very out raged.
  • Rating 5.0
    Excellent service
  • Rating 4.0
    My name is Jason Vuong I’m happy for Motability scheme
  • Rating 5.0
    You done good jobs in my car’s
  • Rating 1.0
    Did not clean my car

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