Motability Scheme at Hedin Mercedes Benz Croydon
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:45 - 13:00Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
76 Purley Way
Croydon CR0 3JP
GB
Phone Number
Call Hedin Mercedes Benz Croydon on 020 8665 4540
020 8665 4540
Website
Email
Feedback
Reviews
Find or leave a review on Google
Showroom details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:45 - 13:00Closed Today Toggle Hours
Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:45 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:45 - 13:00 |
| Sunday | Closed |
Motability Scheme specialists:
- Shabana Bygraves
- Arvin Ruthnum
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 14:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 14:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:30 - 14:00 |
| Sunday | Closed |
Motability service specialists:
- Carl Grebby
- Kerrie Pilbro
We recommend calling and booking an appointment before visiting.
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Accessibility features at Hedin Mercedes Benz Croydon
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Mercedes Benz Croydon
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Our trained Motability specialists are here to support you throughout the duration of your lease. Hedin Mercedes Benz Croydon can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Hedin Mercedes Benz Croydon on 02086654540 to make an appointment with our Motability specialist.
Reviews at Hedin Mercedes Benz Croydon
- Rating 5.0Apr 3, 2024Excellent customer service, everything on time
- Rating 5.0Mar 14, 2024Shaniese was brilliant! The customer service she provided was outstanding. Communication was extremely efficient, she was able to handle my requests very quickly. Shaniese went above and beyond to assist me, i am very impressed with the service she provided. 5**
- Rating 3.0Mar 7, 2024Few things I didn't like, 1 I was told car is ready to pick up so I took an Uber to get to Bromley from Croydon asap I had to pick up my daughter from school at 3.25. When I reached an hour later from the phone call feom the dealership!!! I found out the car was getting washed and is not ready for collection!!! I panicked and had to make my husband get rest of day off to go pick up our daughter. If car is not ready to be picked up why call and say how soon can you get here??? 2nd thing I didn't like was there wa sno written report and the online video report was noisy and could barely hear anything. I had to go Kwik fit twice to get tyres checked because I didn't fully understand what was the issue with the car. Also 2ladies were sitting in the reception area but nobody bothered to get up open the door even though they could see I had a buggy on me
- Rating 5.0Feb 23, 2024Very welcoming
- Rating 1.0Dec 22, 2023Paperwork was lost and the car was in the car park for 2 weeks, it was only when I called for a update they realised my car was with them. I then had calls back and forth asking questions about what had happened and how will I be paying (because they didn't record it as motability).in total the car was with them for 3 weeks and when collected it hadn't been cleaned or covers on seats.
- Rating 5.0Nov 24, 2023Verygood
- Rating 5.0Oct 20, 2023Cannot praise highly enough the service provided by Mercedes Benz Croydon, from the service department receptionist who was very friendly, helpful and efficient to the delivery drivers who collected and returned the vehicle who again were very friendly, pleasant and courteous to the service department who kept me fully informed of the service and a complete video of the areas of the car that had been examined. The car was returned in a spotless condition having been fully valeted. First class service.
- Rating 5.0Sep 13, 2023Everyone was really lovely, fantastic customer service, car came back looking like new again.
- Rating 4.0Sep 11, 2023Great service
- Rating 1.0Sep 11, 2023Extremely poor service
I was very disappointed in the state of the courtesy car. No petrol- I had to put £10 worth, extremely dirty inside and outside. Deflated tyre and no screen wash in the car- message kept appearing on dash board. B1 service 304 days overdue message keeps appearing on the dash board. This was the worst service I have ever received from Mercedes. As a company you need to do much better. - Rating 2.0Aug 18, 2023Communication was poor. Not enough information was given to waiting times. Did not leave the dealership 3 hours after my appointment with was 9.30am.
- Rating 3.0Aug 7, 2023Poor service when collecting my vehicle.
Not felt welcome, was just handed over my key, no one telling me where I'd find my car or what had been done to the car. Too busy dealing with customers that arrived after me. May have to rethink of which branch I use for my services and MOTs - Rating 1.0Jul 20, 2023Absolutely appalling service. They held my car in the garage for well over a week. Never gave me regular updates. I had to call for any update but could never get through phone just kept ringing. Then I had to call cyrill the driver who was only person who would kindly help me. I then call following week (17/07) to ask for an update and was informed by Chenise my car would be finished and dropped off that day and waited all day but no one dropped my car off nor did I receive a call to say why. Following day my husband who is self employed had to take time off work to take me to Mercedes Benz Croydon where I confronted Satchin directly. Satchin proceeded to lie about how they were on their way to dropping my car off on Monday but had to come back due to another identified fault. If Cyril had my number to call me initially would this other driver who he claimed was Shane not have had my number to call me straight away to let me know what was happening with my car or at least call me the following morning instead I got nothing and made to wait. I was housebound for over a week, I missed medical appointments for my lack of circulation. Had I not gone in on Tuesday to confront Satchin my car would probably still be at the garage. I am currently in the process of constructing my formal complaint which I will submit to Satchins manager, motoring trades associations and possibly the CEO of Mercedes Croydon.
- Rating 5.0Jun 28, 2023Excellent
- Rating 1.0Jun 2, 2023Couldn’t collect my car knowing l have a disability. Got phone call at 5.40pm asking me to collect it from the service dept. Not enough time to get a taxi, there l had an evening without my car. Went to Mercedes following morning, couldn’t even get in using a taxi service, was asked to drive around till there was space!! Very disappointed.
- Rating 5.0May 23, 2023Friendly customer services
- Rating 5.0May 18, 2023Great customer service
- Rating 5.0May 1, 2023Excellent overall as usual.
- Rating 1.0May 1, 2023This time I was very upset as the car I borrowed off of them until my car was ready was dirty, battered with dents and not acceptable. Even the tank was nearly empty. When I received my car back, my car didn’t have a wash or hoovered out. I was very out raged.
- Rating 5.0Mar 7, 2023Excellent service