Motability Scheme at Citygate Volkswagen Ruislip

4.7
Rating 4.7
(117 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00
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Welcome to Citygate Volkswagen Ruislip

At Citygate Volkswagen Ruislip, all of our sales team are trained Motability Scheme Specialists.

Our team has a deep understanding of the Scheme and how to deliver the best service to Motability customers. When you visit us, we'll talk to you about your needs and make sure the vehicle you choose is right for you throughout the lease. We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way.

If you'd prefer a quiet time to visit, low lighting/sounds or any other requests, let us know – your comfort is our priority.

Contact Citygate Volkswagen Ruislip on 02088427700 to make an appointment with our Motability specialist.

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Contact information

Address
664 Victoria Road
Ruislip HA4 0LN
GB
Get directions
Phone Number
Call Citygate Volkswagen Ruislip on 020 8842 7700
020 8842 7700
020 8842 7700
Website

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Email

Email us

Feedback

Leave dealer feedback

Reviews

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Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Nathaniel Brown
  • Richard Owusu
  • Faisal Butt
  • Abel Negash
  • Umer Jamil
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Clare Hurst
  • Mathew Marshall
  • Ben Cornish
We recommend calling and booking an appointment before visiting.
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Accessibility features at Citygate Volkswagen Ruislip

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Citygate Volkswagen Ruislip

  • Rating 5.0
    I am so happy with Service I Received from Matthew that helped me get my mobility car
  • Rating 5.0
    Umer Jamil was an extremely understanding and helpful person
  • Rating 5.0
    Very good
    Response from Citygate Volkswagen Ruislip
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Thank you so much to Matt, for my wonderful experience in helping me with my new motability vehicle, you were fantastic, really patient, & informative, kept me in the loop at every stage & so very helpful to deal with, you are an absolute credit to VW Ruislip!!

    Thank you again to all over at the Motability team & everyone down a VW Ruislip!!
    I would highly recommend 😁

    Kerry Cooper
    Response from Citygate Volkswagen Ruislip
    Thank you very much for leaving us a review.

    Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Matt and the team.

    We look forward to dealing with you again in the future and happy motoring!

    Many thanks,
    Adam
  • Rating 1.0
    Do not use this company for any services. The customer service level is non-existent.

    We were dealt with by Marc Johnson who was the most patronising agent we have ever dealt with. He is incredibly rude and lacks customer-facing skills. The moment he knew we were Motability customers he's demeanor changed towards us.

    Not once did he acknowledge or take note of how important a vehicle can be for a disabled customer. I understand once a vehicle has entered the workshop it can take longer than expected and an exact time frame can be difficult to estimate.

    But Marc did not once keep us updated on the process and kept us in the dark. When we tried to contact him we were told by his Manager Clare he was busy and that she would get him to call us back.

    It takes a good 10-15 mins to get through each time if they do answer. After numerous calls on the first day and second day, we were told by him he had many customers to look after and that we were not the only customers he looked after. Wow!

    He could have easily given us a call during the day when he had an update on the car it would not be returned. He told us after 4 pm when it would be difficult to secure a hire car from Motability until the next day.

    zero customer-facing skills. zero common sense. just simply rude!

    Overall terrible experience and the CEO Jonathan Smith should be contacted about the Citygate Ruislip branch and Marc Johnson.
    Response from Citygate Volkswagen Ruislip
    Dear Aadam,

    I would like to take this opportunity to sincerely apologise for the experience you had with the Ruislip service department at Citygate.

    My management and I would like to investigate the matters you raised and resolute your concerns.

    Please send me any additional details of your experience and your contact details to reviews@citygate.co.uk

    Kind Regards

    Dhaniaal
  • Rating 5.0
    Excellent customer service and polite staff.
    Response from Citygate Volkswagen Ruislip
    Good morning Hassan,

    Thank you so much for your kind words! We are so happy to hear that Citygate Ruislip provided you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!

    Many thanks,
    Adam
  • Rating 5.0
    The salesman I saw was very professional and extremely knowledgeable and went above and beyond helping through the ordering process
    Response from Citygate Volkswagen Ruislip
    Thank you very much for taking the time to leave this great feedback.

    I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see.

    Kind Regards
    Dhaniaal
  • Rating 5.0
    Excellent experience with VW. This the 3 car we’ve got from them through Richard at motobilty. He’s always super helpful and we will definitely be returning in the future.
    Response from Citygate Volkswagen Ruislip
    Thank you so much for your kind words! We are so happy to hear that Richard was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service.

    Thank you again for your positive review!

    Kind Regards
    Dhaniaal
  • Rating 5.0
    Richard was very nice and patient with us
    Response from Citygate Volkswagen Ruislip
    Thank you very much for taking the time to leave this great feedback.

    I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see.

    Many thanks,
    Adam
  • Rating 5.0
    My experience with you was very wonderful. Thank you for all the services you helped me with. I cannot thank you enough. I wish you the best.
    Response from Citygate Volkswagen Ruislip
    Thank you for leaving Citygate Ruislip Volkswagen a five-star rating Abedrabbh.

    We are super pleased to hear we met your expectations and that you had a positive experience with our sales team.

    We would like to take this opportunity to thank you for your business and we hope to see you again soon.

    Kind regards,
    Holly
  • Rating 5.0
    The service is very wonderful. Thank you very much for your attention and assistance
    Response from Citygate Volkswagen Ruislip
    Hi Abedrabbh,

    Thank you very much for taking the time to leave this great feedback.

    I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see.

    Many thanks,
    Adam
  • Rating 5.0
    Love this place,it’s a good vibe and the staff are very helpful
    Response from Citygate Volkswagen Ruislip
    Dear Rebecca,

    Thank you for your kind words - we're glad to have been of service!

    Best wishes,
    Adam
  • Rating 5.0
    Great customer service from umer Thankyou
    Response from Citygate Volkswagen Ruislip
    Good afternoon Tiffany,

    Thank you for your feedback.

    We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that Umer receives the recognition he deserves and forward this to the management for you.

    Kind regards,
    Adam
  • Rating 5.0
    This is very good
    Response from Citygate Volkswagen Ruislip
    Good afternoon Khalifa,

    We are so pleased you enjoyed your experience with us!

    We look forward to assisting you in future.

    Kind regards,
    Adam
  • Rating 5.0
    The dealership experience nice and smooth
    Response from Citygate Volkswagen Ruislip
    Good Morning Axmed,

    Thank you for taking the time to leave our Ruislip team a five-star rating. We are pleased to see here at Citygate you had a positive experience during your visit with us and if there is anything our team can do to assist you, we are only a phone call away.

    Many thanks,
    Lauryn
  • Rating 5.0
    Very good, professional and friendly service. Thank you very much!
    Response from Citygate Volkswagen Ruislip
    Good Morning Alexandra,

    Thank you so much for your kind words! We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review and we hope to see you again soon.

    Many Thanks,
    Lauryn
  • Rating 5.0
    V good
    Response from Citygate Volkswagen Ruislip
    Good Morning Abdulrahman,

    Here at Citygate we appreciate customer feedback and would like to thank you for taking the time to leave us a review. If we can assist you with any further enquiries, you can contact us via telephone or email.

    Kindest regards,
    Lauryn
  • Rating 4.0
    Good
    Response from Citygate Volkswagen Ruislip
    Good Morning,

    Here at Citygate Ruislip we appreciate customer feedback and would like to thank you for taking the time to leave us a review. If we can assist you with any further enquiries, you can contact us via telephone or email.

    Kindest regards,
    Lauryn
  • Rating 5.0
    Was nice and smooth
    Response from Citygate Volkswagen Ruislip
    Good Morning Axmed,

    Thank you for taking the time to leave us a review about your visit. If we can assist you with any further enquiries, you can contact us via telephone or email.

    Kindest regards,
    Charlie
  • Rating 5.0
    Marc was very helpful.
    Response from Citygate Volkswagen Ruislip
    Thank you Arjinder for taking the time to leave us here at Citygate Ruislip a five-star rating. We are pleased to see you had a positive experience during your visit with us and if there is anything our team can do to assist you, we are only a phone call away.

    Many thanks,
    Charlie

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