Motability Scheme at TrustFord Alperton

4.8
Rating 4.8
(55 reviews)
07:00 - 19:00 07:00 - 19:00 07:00 - 19:00 07:00 - 19:00 07:00 - 19:00 08:00 - 14:00 10:00 - 16:00

Welcome to TrustFord Alperton

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Alperton on 03432181342 to make an appointment with our Motability Scheme specialist.

Contact information

Address
340-342 Athlon Road
Alperton
Wembley HA0 1BX
GB
Phone Number
Call TrustFord Alperton on 0343 218 1342
Email
Reviews
Visit dealer website

Service centre details
07:00 - 19:00 07:00 - 19:00 07:00 - 19:00 07:00 - 19:00 07:00 - 19:00 08:00 - 14:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 19:00
Tuesday07:00 - 19:00
Wednesday07:00 - 19:00
Thursday07:00 - 19:00
Friday07:00 - 19:00
Saturday08:00 - 14:00
Sunday10:00 - 16:00

Motability service specialists:

  • Steve Hearne
  • Craig Cross
  • Jerome Stewart
We recommend calling and booking an appointment before visiting.

Accessibility features at TrustFord Alperton

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Reviews at TrustFord Alperton

  • Rating 5.0
    The team at Alperton were extremely helpful and friendly and managed to do the service really quickly. Usually when a service is done it takes a whole day but I was surprised at how smooth this encounter was at this branch. Very pleased.
    Response from TrustFord Alperton
    Hello Nurjahan, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
  • Rating 5.0
    Very friendly and professional service it was a pleasure to be there
    Response from TrustFord Alperton
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0
    Service was excellent.

    Always can count on you sort my car out.
    Response from TrustFord Alperton
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Both the sales and service side of the business were amazing. I've used Alperton Ford for my last two Motability vehicles and will for my next.
    Response from TrustFord Alperton
    Thank you so much for your kind words! We are so happy to hear that TrustFord Alperton were able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 4.0
    Very helpful and pleasant
    Response from TrustFord Alperton
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    It was just a service but I was well looked after
    Response from TrustFord Alperton
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0
    the engineer was absolutely amazing ..so helpful definitely a 5 Star from me ..
    Response from TrustFord Alperton
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0
    excellent customer care as usual

    10/10

    would recommend to anyone
    Response from TrustFord Alperton
    Hello Sean, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Jane
  • Rating 5.0
    Good and fast service
    Response from TrustFord Alperton
    Hello Kristina H.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Very efficient polite good comms nice waiting room
    Response from TrustFord Alperton
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    I am very⁹ very satisfied with the warm welcome and the good service to my car. Thank u all.
    Response from TrustFord Alperton
    It is great to know that you would rate us as 5 stars Mabel, thank you for taking the time to leave us this great review! Kind regards,
  • Rating 5.0
    Great Service
    Response from TrustFord Alperton
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Unma was very helpful and informative. Made sure I was comfortable and didn’t have to wait to long.
    Response from TrustFord Alperton
    Thank you so much for your kind words! We are so happy to hear that Unma was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Great service from everyone
    Response from TrustFord Alperton
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Always brilliant sevice
    Response from TrustFord Alperton
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0
    The agent was very good. Keeping me up to date on the progress of the repair.
    Response from TrustFord Alperton
    Thank you so much for your kind words! We are so happy to hear that TrustFord Alperton were able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 3.0
    Should have collected van at 8am I called at 10am and told it would be another hour before collection. A phone call would have been appreciated to say collection would be later
    Response from TrustFord Alperton
    Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth.
  • Rating 5.0
    Excellent service, no concerns at all
    Response from TrustFord Alperton
    We are so happy to hear you had such a great experience.
  • Rating 5.0
    Very good customer service. Everyone looked after me. Thanks goes out to all the staff.
    Response from TrustFord Alperton
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received.
  • Rating 5.0
    Great service thank you. X
    Response from TrustFord Alperton
    We are so happy to hear you had such a great experience.

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