Motability Scheme at Vertu Vauxhall Newcastle

4.9
Rating 4.9
(491 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Vauxhall Newcastle

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Vauxhall Newcastle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Vauxhall Newcastle on 01913577452 to make an appointment with our Motability specialist.

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Contact information

Address
244-246 Stamfordham Road
Newcastle NE5 2LA
GB
Get directions
Phone Number
Call Vertu Vauxhall Newcastle on 0191 357 7452
0191 357 7452
0191 357 7452
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Gavin Gray
  • Jamie Coulson
  • Victoria Roy
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Stephen Clark
  • Richard Stevenson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Vauxhall Newcastle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Vauxhall Newcastle

  • Rating 5.0

    I had a fantastic experience buying my new mobility car from Vertu Motors Newcastle, thanks to Gavin. From start to finish he was friendly, patient, and incredibly helpful, making the whole process feel easy and stress-free. Gavin took the time to explain everything clearly, answered all my questions, and made sure the car was perfectly suited to my needs. His professionalism and genuine care really stood out, and I never felt rushed or pressured at any point. I couldn’t be happier with the service I received and would highly recommend Gavin and the team at Vertu Motors Newcastle to anyone looking for a new car.
    Response from Vertu Vauxhall Newcastle
    Dear Amanda B.,

    Thank you so much for taking the time to share your wonderful experience with us at Vertu Vauxhall Newcastle. We are thrilled to hear that Gavin provided you with such exceptional service and made your car-buying journey enjoyable and stress-free. It's great to know that his professionalism and care stood out during your visit.

    We truly appreciate your kind words and recommendation. Your satisfaction is our top priority, and it’s rewarding to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing us for your mobility needs. We wish you many happy miles in your new car!

    Best regards,

    Liza.
  • Rating 5.0
    I always receive lovely, warm, and welcoming service when I come to the Vauxhall dealership.
    Response from Vertu Vauxhall Newcastle
    Dear Donna,

    Thank you so much for your wonderful review! We are thrilled to hear that you always receive lovely, warm, and welcoming service when visiting our Vauxhall dealership. Providing excellent customer service is a top priority for us, and your feedback is truly appreciated. We look forward to welcoming you back in the future and continuing to meet your expectations.

    Best regards,
    Liza
  • Rating 5.0
    Friendly
    Response from Vertu Vauxhall Newcastle
    Hello Colin M.,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our service friendly. Providing a welcoming and supportive experience is very important to us at Vertu Vauxhall Newcastle, especially when it comes to helping our customers with their mobility needs. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Liza
  • Rating 5.0
    Very helpful
    Response from Vertu Vauxhall Newcastle
    Dear Angela S.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service very helpful. At Vertu Vauxhall Newcastle, we strive to provide the best possible experience for our customers, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Liza
  • Rating 5.0
    Gavin is the man who seen to us and he was very helpful and friendly and explained everything thoroughly to us
    Response from Vertu Vauxhall Newcastle
    Hello Harry,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your positive experience with Gavin at Vertu Vauxhall Newcastle. It's great to know that he was helpful, friendly, and thorough in explaining everything to you. We strive to provide the best service possible, and your feedback is truly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Matthew
  • Rating 5.0
    Excellent friendly service . Everything done . Borrowed car ready for me . Kept me up to date with vehicle . For once found a garage I like .
    Response from Vertu Vauxhall Newcastle
    Dear Grenville H.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Vertu Vauxhall Newcastle. Your feedback is incredibly valuable, and it motivates our team to continue providing the best service possible.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    My experience from booking my car in for MOT up until collecting it later the same day was trouble free and very straightforward.
    Response from Vertu Vauxhall Newcastle
    Dear Isobel A.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that your MOT booking and collection process was trouble-free and straightforward. Our team at Vertu Vauxhall Newcastle is dedicated to providing seamless service, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Canny guy highly recommend
    Response from Vertu Vauxhall Newcastle
    Hello Jayden

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us at Vertu Vauxhall Newcastle. Your recommendation means a lot to us, and we're delighted to know that our team was able to meet your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
  • Rating 5.0
    I would recommend to others i was happy with everything
    Response from Vertu Vauxhall Newcastle
    Dear Margaret

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you received very good service during your visit to Vertu Vauxhall Newcastle. Our team is dedicated to providing the best experience possible, and your feedback is greatly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards, Dawn
  • Rating 5.0
    The service was good the stuff were very kind well spoken I'd like to thank them all given my grandland a wonderful service thank you and have a great Christmas and a Happy New Year
    Response from Vertu Vauxhall Newcastle
    Hello George,

    Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our team at Vertu Vauxhall Newcastle. It's great to know that our staff's kindness and professionalism made a difference during your visit. We truly appreciate your kind words and are delighted that your Grandland received the service it deserves.

    Wishing you a Merry Christmas and a Happy New Year as well! We look forward to welcoming you back in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Gavin at Vauxhall Newcastle was very helpful and explained everything perfectly every step of the way
    Response from Vertu Vauxhall Newcastle
    Dear Timothy S.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Gavin was able to assist you effectively and provide clear explanations throughout your visit. Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering excellent service.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Newcastle.

    Best regards,

    Liza
  • Rating 5.0
    Come every year, not a problem staff are lovely and really helpful from start to finish could not fault them
    Response from Vertu Vauxhall Newcastle
    Hello Peter,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you have had consistently positive experiences with us at Vertu Vauxhall Newcastle. Our team takes great pride in providing excellent service, and it's rewarding to know that their efforts have made your visits enjoyable. We look forward to welcoming you back next year and continuing to assist you with all your mobility needs.

    Best regards,
    Dean
  • Rating 5.0
    All the staff are professional, friendly, approachable people. They always go above and beyond for every customer. I always receive excellent customer service.
    Response from Vertu Vauxhall Newcastle
    Dear Janice
    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience with our team at Vertu Vauxhall Newcastle. Our staff takes great pride in providing professional and friendly service, and it's rewarding to know that their efforts have made a difference for you.

    Your kind words and perfect rating are truly appreciated, and they motivate us to continue delivering exceptional service to all our customers. If there's anything more we can do for you, please don't hesitate to reach out.

    Thank you once again for your support.

    Best regards, Dawn
    The Motability Scheme Team at Vertu Vauxhall Newcastle
  • Rating 5.0
    Very good
    Response from Vertu Vauxhall Newcastle
    Dear Maureen

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with us at Vertu Vauxhall Newcastle. Your feedback is incredibly valuable, and it’s wonderful to know that we met your expectations.

    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards, Dawn

    The Vertu Vauxhall Newcastle Team
  • Rating 5.0
    All I can say is superb from start to finish
    Response from Vertu Vauxhall Newcastle
    Dear Sharon
    Thank you so much for your wonderful review! We are thrilled to hear that you had a superb experience from start to finish at Vertu Vauxhall Newcastle. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
    The Motability Scheme Team at Vertu Vauxhall Newcastle
  • Rating 4.0
    Was all good , although I thought the car was getting washed and vacuumed, looks like it was washed but not sure about it being hoovered inside?
    Response from Vertu Vauxhall Newcastle
    Thank you for taking the time to leave us a review. We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref YTJK1211 Kind regards, Dawn
  • Rating 5.0
    Brilliant service from start to finish
    Response from Vertu Vauxhall Newcastle
    Hello Sadie,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a brilliant experience with us from start to finish. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Newcastle.

    Best regards,

    Dawn
    Motability Scheme Team
    Vertu Vauxhall Newcastle
  • Rating 5.0
    Gavin grey seen to us and was very helpful and friendly
    Response from Vertu Vauxhall Newcastle
    Hello Harry,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Gavin was able to assist you in a helpful and friendly manner. Providing excellent service is our top priority, and it's always rewarding to know when we've achieved that. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Vertu Vauxhall Newcastle.

    Best regards,
    Kerry
  • Rating 5.0
    Gavin sorted everything out really quickly and professionally. He has a great knowledge of the scheme and is very helpful.
    Response from Vertu Vauxhall Newcastle
    Hello Christopher S.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Gavin. It's great to know that his quick and professional service, along with his knowledge of the Motability Scheme, made a difference for you. Your feedback is incredibly valuable to us, and we are delighted to have been able to assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Matthew
  • Rating 5.0
    Staff very friendly and helpful
    Response from Vertu Vauxhall Newcastle
    Hello Holly,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff to be friendly and helpful. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Vertu Vauxhall Newcastle.

    Best regards,
    Dean

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