Motability Scheme at Arnold Clark Citroen Newcastle

4.8
Rating 4.8
(146 reviews)
09:00 - 19:45 09:00 - 19:45 09:00 - 19:45 09:00 - 19:45 09:00 - 19:45 09:00 - 18:00 11:00 - 17:00
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Contact information

Address
Kittiwake Close
Silverlink Park
Newcastle NE28 9ND
GB
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Phone Number
Call Arnold Clark Citroen Newcastle on 0191 295 3000
0191 295 3000
0191 295 3000
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 19:45 09:00 - 19:45 09:00 - 19:45 09:00 - 19:45 09:00 - 19:45 09:00 - 18:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:45
Tuesday09:00 - 19:45
Wednesday09:00 - 19:45
Thursday09:00 - 19:45
Friday09:00 - 19:45
Saturday09:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Andy Moran
  • Scott Gibson
  • Ciaran Dinsley
  • Courtney Prudham
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
MondayClosed
Tuesday07:00 - 19:00
Wednesday07:00 - 19:00
Thursday07:00 - 19:00
Friday07:00 - 19:00
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Craig Gray
  • Lisa Stewart
  • Jamie Dinsley
  • Rachel Bianchi
We recommend calling and booking an appointment before visiting.
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Accessibility features at Arnold Clark Citroen Newcastle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Arnold Clark Citroen Newcastle

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Arnold Clark Citroen Newcastle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Arnold Clark Citroen Newcastle on 01912953000 to make an appointment with our Motability specialist.

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Reviews at Arnold Clark Citroen Newcastle

  • Rating 5.0
    Kept up to date throughout. Staff were polite, friendly and helpful. Great service. Would highly recommend.
    Response from Arnold Clark Citroen Newcastle
    Thank you so much for your kind words! Our team is dedicated to providing excellent customer service and we're thrilled to hear that we've met your expectations. We look forward to serving you again in the future!

    Arnold Clark Team
  • Rating 1.0
    Not the standard of service we were used to with Wingrove
    Response from Arnold Clark Citroen Newcastle
    Dear Paul M.,

    Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience did not meet the standards you were accustomed to at Wingrove. At Arnold Clark Citroen Newcastle, we strive to provide the highest level of service to all our customers, and it is clear we fell short in your case.

    We value your input and would like to understand more about your experience so we can address any issues and improve our service. Please feel free to reach out to us directly at your convenience. Your satisfaction is important to us, and we are committed to making things right.

    Thank you for bringing this to our attention.

    Kind regards,

    Arnold Clark Citroen Newcastle
  • Rating 1.0
    We were transfered from Wingrove who we had a great history with .
    Our first taste of Arnold Clark is the total opposite .
    Response from Arnold Clark Citroen Newcastle
    Hello Paul,

    Thank you for taking the time to share your feedback with us. I'm sorry to hear that your experience with Arnold Clark Citroen Newcastle did not meet your expectations, especially after having a positive history with Wingrove. We strive to provide excellent service to all our customers, and it's disappointing to learn that we fell short in your case.

    Your feedback is important to us, and we would like to understand more about your experience so we can address any issues and improve our service. Please feel free to reach out to us directly at your convenience. We are committed to making things right and ensuring a better experience for you in the future.

    Thank you again for your feedback.

    Best regards,

    Arnold Clark Citroen Newcastle
  • Rating 5.0
    It was realy good I liked the video saying what was going on
  • Rating 5.0
    Realy nice person polite friendly
  • Rating 5.0
    I was delighted with the service done on my car on Monday.
    Could not have asked for anything better.
    Response from Arnold Clark Citroen Newcastle
    Hi there,

    Thanks for the kind words about our service! We're so pleased we could be of support!

    Thanks,
    Arnold Clark Team
  • Rating 5.0
    They was great very understanding
  • Rating 5.0
    Very helpful
  • Rating 5.0
    Brilliant
  • Rating 5.0
    Fantastic
  • Rating 4.0
    Helpful and polite. Happy with the service
  • Rating 5.0
    No problems getting car serviced & MOTD , and a wash 😁👍🏻
  • Rating 3.0
    Good customer service. Would have been nice for the car to have been washed as previously done.
    Response from Arnold Clark Citroen Newcastle
    Hello Claire,

    Thank you for taking the time to share your feedback with us. We're pleased to hear that you were satisfied with our customer service. However, we apologise for not meeting your expectations regarding the car wash. Your feedback is invaluable, and we'll make sure to address this with our team to improve our service. We hope to have the opportunity to serve you better in the future.

    Best regards,
    The Arnold Clark Citroen Newcastle Team
  • Rating 5.0
    Realy so helpfull understood what I was asking
  • Rating 5.0
    The staff are very helpful and friendly
  • Rating 5.0
    I am very satisfied with the service I received when I had my car serviced , thank you very much 😊
  • Rating 5.0
    Good and fast service
  • Rating 1.0
    Customer service appalling
    Response from Arnold Clark Citroen Newcastle
    Dear Charles,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the issues you experienced during your recent visit with us. This is not the level of service we strive to provide, and I apologize for any inconvenience this has caused.

    Your satisfaction is important to us, and we would like to address these concerns promptly. Please feel free to reach out to our team directly so we can discuss this further and find a resolution that meets your needs.

    Thank you for your kind words about the Motability service. We value your feedback and are committed to improving our services.

    Kind regards,

    Arnold Clark Team
  • Rating 5.0
    Very good and easy going kept in contact and I love the car
  • Rating 5.0
    Good service, very pleasant, happy to go back

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