Motability Scheme at Lookers Ford South Shields

4.6
Rating 4.6
(27 reviews)
08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 12:00Closed Today
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Contact information

Address
1 Hobson Way
South Shields NE34 9PQ
GB
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Phone Number
Call Lookers Ford South Shields on 0191 427 6666
0191 427 6666
0191 427 6666
Website

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Email

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Feedback

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Reviews

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Service centre details
08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 12:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Stephanie Allen
  • Will Orange
We recommend calling and booking an appointment before visiting.

Accessibility features at Lookers Ford South Shields

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Welcome to Lookers Ford South Shields

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Our trained Motability specialists are here to support you throughout the duration of your lease.

Lookers Ford South Shields can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Lookers Ford South Shields on 01914276666 to make an appointment with our Motability specialist.

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Reviews at Lookers Ford South Shields

  • Rating 4.0
    Very friendly staff from both the service reception staff and the mechanics.

    Swift service.

    Response from Lookers Ford South Shields
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very helpful as normal
    Response from Lookers Ford South Shields
    Hello Andrew, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Staff were friendly and helpful. The wait was less than the 2hourd quoted.
    Response from Lookers Ford South Shields
    Thank you for your 5 star review! We are thrilled to hear you enjoyed your experience with us.
  • Rating 5.0
    Good service
    Response from Lookers Ford South Shields
    Thank you for your high star rating.
  • Rating 5.0
    Good customer service
    Response from Lookers Ford South Shields
    Hello John B.. Thank you for taking the time to leave us a review about your visit. Kind regards
  • Rating 4.0
    Disability friendly parking would be a plus....After three years of flagging it up! !
    Response from Lookers Ford South Shields
    Hello William S.. Thank you for taking the time to leave us a review about your visit. I will pass your feedback to the branch.
  • Rating 5.0
    Great online booking and tracking facility. Lovely friendly staff in the showroom/waiting area
    Response from Lookers Ford South Shields
    Good morning June, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    The customer service member from the service department dealt with our queries excellently. He told us exactly what the process was and how long it should take.
    Response from Lookers Ford South Shields
    Hello,

    Thank you for the great review and the feedback we really appreciate it. We look forward to welcoming you back to the business again soon.

    Kind regards.
    Ashleigh
  • Rating 5.0
    Great service every time
    Response from Lookers Ford South Shields
    Hi Peter, Thank you so much for your kind words! We are so happy to hear that Ford South Shields was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 1.0
    Can't fault the service given
    Response from Lookers Ford South Shields
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Brilliant service and great communication with Naomi with booking and picking up my vehicle
    Response from Lookers Ford South Shields
    Thank you for the 5 stars. We are thrilled you enjoyed your experience with us!
  • Rating 5.0
    Really friendly staff and excellent service
    Response from Lookers Ford South Shields
    Thank you for the 5 stars. We are thrilled you enjoyed your experience with us!
  • Rating 5.0
    Friendly staff and good service
    Response from Lookers Ford South Shields
    Thank you so much for the 5 stars! We love to hear you enjoyed your experience with us
  • Rating 5.0
    Great service, start to finish, very efficient.
    Response from Lookers Ford South Shields
    Thank you so much for the 5 stars! We love to hear you enjoyed your experience with us
  • Rating 5.0
    Great
    Response from Lookers Ford South Shields
    We're delighted to receive your 5 star review! Thanks for taking the time to let us know how we're doing.
  • Rating 5.0
    Naomi is a Very polite and efficient receptionist, well spoken and a jovial mmanner
    Response from Lookers Ford South Shields
    We're delighted to receive your 5 star review! Thanks for taking the time to let us know how we're doing.
  • Rating 5.0
    The best customer service i have had anywhere in this country. Excellent.
    Response from Lookers Ford South Shields
    Thanks - we're delighted with a 5 star score and glad to see you had a fantastic experience!
  • Rating 5.0
    Dead easy. No hassle. Kept me informed every step of the way. They even sent me a live video showing my car being sorted. Well done!
    Response from Lookers Ford South Shields
    We are so happy to hear you had such a great experience.
  • Rating 5.0
    Great customer service and very friendly, helpful staff
    Response from Lookers Ford South Shields
    Thank you for the great review and the feedback on XX, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Excellent
    Response from Lookers Ford South Shields
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.

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