Motability Scheme at Vertu MINI Sunderland

4.8
Rating 4.8
(42 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00

Welcome to Vertu MINI Sunderland

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu MINI Sunderland can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu MINI Sunderland on 03301784732 to make an appointment with our Motability specialist.

Contact information

Address
Boldon Business Park
West Boldon
Sunderland NE36 0BQ
GB
Phone Number
Call Vertu MINI Sunderland on 0330 178 4732
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Gregg Cathrae
  • Paul Martin
  • Lee Wilkinson
  • Craig Hunter
  • Kathryn Sinclair

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 17:00
SundayClosed

Motability service specialists:

  • Graeme Ritchie
  • Lauren Stevenson
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Accessibility features at Vertu MINI Sunderland

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu MINI Sunderland

  • Rating 5.0
    Great customer service from Kathryn!
    Response from Vertu MINI Sunderland
    Hi Grace, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Excellent friendly service. Was explained everything in detail.
    Response from Vertu MINI Sunderland
    Hi Michelle, thank you for taking the time to leave us this review, it is great to know that you received excellent and friendly service from our staff! We hope you love your new car and that we see yo in the future! Kind regards, Kerry
  • Rating 4.0
    Excellent mobility salesman - pleasant and knowledgeable. I ordered a car !
    Response from Vertu MINI Sunderland
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
  • Rating 5.0
    Very friendly and customer service was great
    Response from Vertu MINI Sunderland
    Good morning Elizabeth. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean.
  • Rating 5.0
    Amazing hand over at Vertu mini
    Response from Vertu MINI Sunderland
    Good afternoon John. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean.
  • Rating 5.0
    Couldn’t have had more of a positive experience. Thank you Paul and his boss!
    Response from Vertu MINI Sunderland
    Good afternoon Simon. Thank you so much for your kind words! We are so happy to hear that Paul and the team were able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean.
  • Rating 5.0
    Excellent service from start to finish from Kathryn, kept us in the loop with all the details and updates.
    Highly recommended.
    Response from Vertu MINI Sunderland
    Hi Ian. Thank you so much for your kind words! We are so happy to hear that Kathryn was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Brian
  • Rating 5.0
    Very efficient abs No problems, thankyou xx
    Response from Vertu MINI Sunderland
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Paul was amazing from the start 10/10 would recommend
    Response from Vertu MINI Sunderland
    Good afternoon Teresa. Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean.
  • Rating 5.0
    Great and good
    Response from Vertu MINI Sunderland
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    The mix of professionalism married with the personal touch was exemplary. I literally couldn’t recommend Paul Martin and Mini more often and hold them in the highest regard. I will definitely be a repeat customer of the the future… Champagne all round! Now leave me to my musings and solitude.
    Response from Vertu MINI Sunderland
    Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.
  • Rating 5.0
    Excellent customer service went over and beyond , Lee Wilkinson is a credit
    Response from Vertu MINI Sunderland
    Thank you for your great review! Customer feedback is extremely important to us and your comments will be forwarded on to Management at the Dealership to enable them to share your experience with the Team. Kind regards, Stuart.
  • Rating 5.0
    Catherine was absolutely amazing took her time to show me everything I was a little slow to pick things up nothing was a bother if l could give her 200 l would thank you Catherine you have gained a new customer the mini experience was amazing
    Response from Vertu MINI Sunderland
    Hi Catherine, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received from Catherine Many thanks Keith
  • Rating 5.0
    Great customer service
    Paul Martin explain everything to me
    Response from Vertu MINI Sunderland
    Hi Susan, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. Many thanks Keith
  • Rating 5.0
    Good
    Response from Vertu MINI Sunderland
    Hi Mavis, thank you for your kind words - we're glad to have been of service! Kind regards, Trish.
  • Rating 5.0
    great people
    Response from Vertu MINI Sunderland
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Karen
  • Rating 5.0
    Great
    Response from Vertu MINI Sunderland
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 1.0
    I am given no stars because it was a horrendous experience, and they discriminate against disabled people you are forcing me to give one star when I don’t want to give you No stars
    Response from Vertu MINI Sunderland
    Hi Gary, Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref Y1GG0507 Kind regards, Keith
  • Rating 5.0
    Wonderful experience. Kathryn couldn't have been more helpful and we are looking forward to getting the new Mini.
    Response from Vertu MINI Sunderland
    Hi Margaret, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received from Kathryn . Many thanks Keith
  • Rating 5.0
    Well informed from start to finish
    Response from Vertu MINI Sunderland
    Good afternoon Angela. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean.

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