Motability Scheme at Vertu MINI Sunderland

4.8
Rating 4.8
(52 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today

Welcome to Vertu MINI Sunderland

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu MINI Sunderland can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu MINI Sunderland on 03301784732 to make an appointment with our Motability specialist.

Contact information

Address
Boldon Business Park
West Boldon
Sunderland NE36 0BQ
GB
Phone Number
Call Vertu MINI Sunderland on 0330 178 4732
Email
Reviews
Visit dealer website

Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Gregg Cathrae
  • Paul Martin
  • Lee Wilkinson
  • Craig Hunter
  • Kathryn Sinclair
  • Oliver Bullock

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 17:00
SundayClosed

Motability service specialists:

  • Graeme Ritchie
  • Lauren Stevenson
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Accessibility features at Vertu MINI Sunderland

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu MINI Sunderland

  • Rating 5.0
    Great service, very friendly professional staff
    Response from Vertu MINI Sunderland
    Good afternoon Paul. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Olly was amazing and kept us in the loop and informed at every stage.
    Response from Vertu MINI Sunderland
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Excellent customer service, a pleasure to deal with.
    Response from Vertu MINI Sunderland
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Chloe
  • Rating 5.0
    Professionally, friendly and well informed. An absolute credit to the dealership and Motability.
    Response from Vertu MINI Sunderland
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
  • Rating 5.0
    Very friendly and helpful, I couldn’t be more pleased. The staff are a credit to the dealership and motability. Thank you.
    Response from Vertu MINI Sunderland
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
  • Rating 5.0
    We had an appointment with Catherine and have dealt with her start to finish. She was amazing,thorough and professional. She was so easy to talk to and no question was a daft one. She didn't apply anybpressure whatsoever even down to upgrading to the sport model. She gave us all the information needed for us to make a decision.Catherine sent me a weekly text keeping menup to date with the progress of the date to p8ck up.When it came down to picking the car up it had a massive blue bow and cover on which I found was a nice touch.
    Response from Vertu MINI Sunderland
    Hi Sharon, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Catherine receives the recognition he deserves. Many thanks Keith
  • Rating 5.0
    Couldn't have been looked after better. Keep in touch with me over 2 days and was a lovely man to boot. So happy all round. Thank you!
    Response from Vertu MINI Sunderland
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew
  • Rating 5.0
    Paul Martin was amazing! He made everything very easy. He was professional and knowledgeable about motability and the car itself.

    Fantastic service from all.
    Response from Vertu MINI Sunderland
    Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.
  • Rating 5.0
    Great, helpful from start to finish
    Response from Vertu MINI Sunderland
    Good afternoon, Amy . Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the very best service for all our customers and look forward to dealing with you in the future. Kind regards, Danielle
  • Rating 5.0
    Professional, knowledgeable and efficient. As well as being kind and understanding. Paul was amazing.
    Response from Vertu MINI Sunderland
    Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
  • Rating 5.0
    Great customer service from Kathryn!
    Response from Vertu MINI Sunderland
    Hi Grace, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Excellent friendly service. Was explained everything in detail.
    Response from Vertu MINI Sunderland
    Hi Michelle, thank you for taking the time to leave us this review, it is great to know that you received excellent and friendly service from our staff! We hope you love your new car and that we see yo in the future! Kind regards, Kerry
  • Rating 4.0
    Excellent mobility salesman - pleasant and knowledgeable. I ordered a car !
    Response from Vertu MINI Sunderland
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
  • Rating 5.0
    Very friendly and customer service was great
    Response from Vertu MINI Sunderland
    Good morning Elizabeth. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean.
  • Rating 5.0
    Amazing hand over at Vertu mini
    Response from Vertu MINI Sunderland
    Good afternoon John. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean.
  • Rating 5.0
    Couldn’t have had more of a positive experience. Thank you Paul and his boss!
    Response from Vertu MINI Sunderland
    Good afternoon Simon. Thank you so much for your kind words! We are so happy to hear that Paul and the team were able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean.
  • Rating 5.0
    Excellent service from start to finish from Kathryn, kept us in the loop with all the details and updates.
    Highly recommended.
    Response from Vertu MINI Sunderland
    Hi Ian. Thank you so much for your kind words! We are so happy to hear that Kathryn was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Brian
  • Rating 5.0
    Very efficient abs No problems, thankyou xx
    Response from Vertu MINI Sunderland
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Paul was amazing from the start 10/10 would recommend
    Response from Vertu MINI Sunderland
    Good afternoon Teresa. Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean.
  • Rating 5.0
    Great and good
    Response from Vertu MINI Sunderland
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

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