Motability Scheme at Vertu MINI Sunderland
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Vertu MINI Sunderland
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Vertu MINI Sunderland can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Vertu MINI Sunderland on 03301784732 to make an appointment with our Motability specialist.
Contact information
Address
Boldon Business Park
West Boldon
Sunderland NE36 0BQ
GB
Phone Number
Call Vertu MINI Sunderland on 0330 178 4732
0330 178 4732
Website
Email
Reviews
Find or leave a review on Google
Showroom details 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today Toggle Hours
Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 09:00 - 18:30 |
| Tuesday | 09:00 - 18:30 |
| Wednesday | 09:00 - 18:30 |
| Thursday | 09:00 - 18:30 |
| Friday | 09:00 - 18:30 |
| Saturday | 09:00 - 17:00 |
| Sunday | Closed |
Motability Scheme specialists:
- Gregg Cathrae
- Paul Martin
- Craig Hunter
- Kathryn Sinclair
- Oliver Bullock
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | Closed |
Motability service specialists:
- Graeme Ritchie
- Lauren Stevenson
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Accessibility features at Vertu MINI Sunderland
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Vertu MINI Sunderland
- Rating 5.0Sep 22, 2025My experience was amazing, the gentleman who ordered my car was so helpful.
- Rating 5.0Jul 29, 202510/10 well doneResponse from Vertu MINI SunderlandJul 29, 2025Hello David,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us at Vertu MINI Sunderland. Your feedback is incredibly valuable, and it motivates our team to continue providing excellent service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again soon!
Best regards,
Keith - Rating 5.0Jul 24, 2025They were very good explaining every detail made me coffee very kind and easy to get on whith very helpfulResponse from Vertu MINI SunderlandJul 24, 2025Hello Robert,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us at Vertu MINI Sunderland. It's great to know that our team was able to explain everything clearly and make you feel comfortable during your visit. We always strive to provide excellent service and a welcoming atmosphere, so your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!
Kind regards,
Matthew - Rating 5.0Jul 8, 2025Kathryn was great! She helped us through the whole process so easily. Great service!Response from Vertu MINI SunderlandJul 8, 2025Hello Alison
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Kathryn was able to assist you smoothly throughout the process. Providing great service is our top priority, and it's fantastic to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Vertu MINI Sunderland - Rating 5.0Jun 6, 2025Well done Tom at Vertu. Professional and courteous teamResponse from Vertu MINI SunderlandJun 6, 2025Hello David K.,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with Tom at Vertu MINI Sunderland. Providing excellent service is our top priority, and it's wonderful to know that Tom was able to meet your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Liza. - Rating 5.0May 30, 2025Would recommend. Help us choose our new car and kept us informed every step of the way and were really helpful.Response from Vertu MINI SunderlandMay 30, 2025Hello Laura,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us at Vertu MINI Sunderland. It's fantastic to know that our team was able to assist you in choosing your new car and kept you informed throughout the process. Your recommendation means a lot to us, and we are delighted to have been helpful to you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!
Best regards,
Dean - Rating 5.0May 29, 2025Kathryn made it really easy and was really knowledgeable about the car. 100% would recommendResponse from Vertu MINI SunderlandMay 29, 2025Hello Laura,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Kathryn was able to make your experience easy and informative. It's fantastic to know that you would recommend us, and your feedback truly means a lot to our team. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Vertu MINI Sunderland!
Best regards,
Liza - Rating 5.0May 1, 2025Graeme was very polite and helpfulResponse from Vertu MINI SunderlandMay 1, 2025Hello Joan,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Graeme was able to provide you with polite and helpful service. Our team at Vertu MINI Sunderland always strives to deliver the best experience for our customers, and it's great to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Kind regards,
Matthew - Rating 5.0Mar 20, 2025Really easy process and Paul was great! Very reassuring and made the whole thing very exciting!Response from Vertu MINI SunderlandMar 20, 2025Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
- Rating 5.0Jan 31, 2025Excellent service.
Staff extremely helpful as alwaysResponse from Vertu MINI SunderlandJan 31, 2025Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza - Rating 5.0Jan 13, 2025Paul was really helpful and talked me through everything. I felt really comfortable and confident in getting my motability car and I'm excited for picking it up!Response from Vertu MINI SunderlandJan 13, 2025Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
- Rating 5.0Jan 7, 2025Very good dealership well please 👍Response from Vertu MINI SunderlandJan 7, 2025Good afternoon Robert. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
- Rating 5.0Nov 12, 2024Great service, very friendly professional staffResponse from Vertu MINI SunderlandNov 12, 2024Good afternoon Paul. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
- Rating 5.0Oct 25, 2024Olly was amazing and kept us in the loop and informed at every stage.Response from Vertu MINI SunderlandOct 25, 2024Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
- Rating 5.0Oct 11, 2024Excellent customer service, a pleasure to deal with.Response from Vertu MINI SunderlandOct 11, 2024Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Chloe
- Rating 5.0Sep 20, 2024Professionally, friendly and well informed. An absolute credit to the dealership and Motability.Response from Vertu MINI SunderlandSep 20, 2024Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
- Rating 5.0Sep 9, 2024Very friendly and helpful, I couldn’t be more pleased. The staff are a credit to the dealership and motability. Thank you.Response from Vertu MINI SunderlandSep 9, 2024Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
- Rating 5.0Sep 5, 2024We had an appointment with Catherine and have dealt with her start to finish. She was amazing,thorough and professional. She was so easy to talk to and no question was a daft one. She didn't apply anybpressure whatsoever even down to upgrading to the sport model. She gave us all the information needed for us to make a decision.Catherine sent me a weekly text keeping menup to date with the progress of the date to p8ck up.When it came down to picking the car up it had a massive blue bow and cover on which I found was a nice touch.Response from Vertu MINI SunderlandSep 5, 2024Hi Sharon, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Catherine receives the recognition he deserves. Many thanks Keith
- Rating 5.0Aug 15, 2024Couldn't have been looked after better. Keep in touch with me over 2 days and was a lovely man to boot. So happy all round. Thank you!Response from Vertu MINI SunderlandAug 15, 2024Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew
- Rating 5.0Jul 25, 2024Paul Martin was amazing! He made everything very easy. He was professional and knowledgeable about motability and the car itself.
Fantastic service from all.Response from Vertu MINI SunderlandJul 25, 2024Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an amazing experience and that our team member was able to assist you so effectively in ordering your car. Providing exceptional service is our top priority, and it's always rewarding to know when we've succeeded in making our customers happy.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu MINI Sunderland.
Best regards,
Kerry