Motability Scheme at Vertu MINI Sunderland
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Vertu MINI Sunderland
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Vertu MINI Sunderland can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Vertu MINI Sunderland on 03301784732 to make an appointment with our Motability specialist.
Contact information
Address
Boldon Business Park
West Boldon
Sunderland NE36 0BQ
GB
Phone Number
Call Vertu MINI Sunderland on 0330 178 4732
0330 178 4732
Website
Email
Feedback
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:30 |
| Tuesday | 08:30 - 18:30 |
| Wednesday | 08:30 - 18:30 |
| Thursday | 08:30 - 18:30 |
| Friday | 08:30 - 18:30 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Gregg Cathrae
- Paul Martin
- Kathryn Sinclair
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | Closed |
Motability service specialists:
- Graeme Ritchie
- Lauren Stevenson
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Accessibility features at Vertu MINI Sunderland
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Vertu MINI Sunderland
- Rating 5.0Nov 27, 2023Paul was amazing from the start 10/10 would recommendResponse from Vertu MINI SunderlandNov 27, 2023Good afternoon Teresa. Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean.
- Rating 5.0Nov 15, 2023Great and goodResponse from Vertu MINI SunderlandNov 15, 2023Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
- Rating 5.0Nov 8, 2023The mix of professionalism married with the personal touch was exemplary. I literally couldn’t recommend Paul Martin and Mini more often and hold them in the highest regard. I will definitely be a repeat customer of the the future… Champagne all round! Now leave me to my musings and solitude.Response from Vertu MINI SunderlandNov 8, 2023Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.
- Rating 5.0Oct 9, 2023Excellent customer service went over and beyond , Lee Wilkinson is a creditResponse from Vertu MINI SunderlandOct 9, 2023Thank you for your great review! Customer feedback is extremely important to us and your comments will be forwarded on to Management at the Dealership to enable them to share your experience with the Team. Kind regards, Stuart.
- Rating 5.0Oct 2, 2023Catherine was absolutely amazing took her time to show me everything I was a little slow to pick things up nothing was a bother if l could give her 200 l would thank you Catherine you have gained a new customer the mini experience was amazingResponse from Vertu MINI SunderlandOct 2, 2023Hi Catherine, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received from Catherine Many thanks Keith
- Rating 5.0Aug 25, 2023Great customer service
Paul Martin explain everything to meResponse from Vertu MINI SunderlandAug 25, 2023Hi Susan, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. Many thanks Keith - Rating 5.0Aug 11, 2023GoodResponse from Vertu MINI SunderlandAug 11, 2023Hi Mavis, thank you for your kind words - we're glad to have been of service! Kind regards, Trish.
- Rating 5.0Jul 11, 2023great peopleResponse from Vertu MINI SunderlandJul 12, 2023Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Karen
- Rating 5.0Jul 7, 2023GreatResponse from Vertu MINI SunderlandJul 7, 2023Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
- Rating 1.0Jul 5, 2023I am given no stars because it was a horrendous experience, and they discriminate against disabled people you are forcing me to give one star when I don’t want to give you No starsResponse from Vertu MINI SunderlandJul 5, 2023Hi Gary, Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref Y1GG0507 Kind regards, Keith
- Rating 5.0Jul 4, 2023Wonderful experience. Kathryn couldn't have been more helpful and we are looking forward to getting the new Mini.Response from Vertu MINI SunderlandJul 4, 2023Hi Margaret, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received from Kathryn . Many thanks Keith
- Rating 5.0Jun 29, 2023Well informed from start to finishResponse from Vertu MINI SunderlandJun 29, 2023Good afternoon Angela. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean.
- Rating 5.0Jun 14, 2023Everything was very professional from start to finish. reception staff very polite great work thank youResponse from Vertu MINI SunderlandJun 14, 2023Good afternoon James. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean.
- Rating 5.0Jun 14, 2023great customer servesResponse from Vertu MINI SunderlandJun 14, 2023Good morning Barry. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean.
- Rating 5.0Jun 5, 2023Kathryn Sinclair bent over backwards to help an amazing sales personResponse from Vertu MINI SunderlandJun 5, 2023Hi Gail, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Kathryn receives the recognition she deserves. Many thanks Keith
- Rating 5.0May 18, 2023Fantastic customer service.
Really helped loadsResponse from Vertu MINI SunderlandMay 18, 2023Hello Amanda and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Selina - Rating 5.0May 15, 2023Great customer service.Response from Vertu MINI SunderlandMay 15, 2023Hello John and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Dean.
- Rating 5.0Apr 27, 2023Amazing customer service and an amazing place to just look around toResponse from Vertu MINI SunderlandApr 27, 2023Thank you for taking the time to leave us this brilliant 5 star review John! I am glad to hear that you had a fantastic handover with us at Vertu MINI Sunderland! Kind regards, Trish.
- Rating 5.0Apr 5, 2023Lee was an amazing salesperson no pushing sells just a down to earth man very good
Also I visited the restroom and ive never smelt a more nicer toilet it was amazing and very clean so also amazing work from the cleaner I would definitely recommend to anyone who was looking for a miniResponse from Vertu MINI SunderlandApr 5, 2023Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Karen - Rating 5.0Feb 9, 2023Extremely happy !! Mss Taylor were professional and considerate dealing with me as a Deaf customer. Another member of staff assist with Sign Language which was of great benefit. Whole process was smooth and I never stop smiling since.
G HunterResponse from Vertu MINI SunderlandFeb 9, 2023Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Karen