Motability Scheme at Vertu BMW Sunderland

4.5
Rating 4.5
(72 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00

Welcome to Vertu BMW Sunderland

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu BMW Sunderland can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu BMW Sunderland on 03301784698 to make an appointment with our Motability specialist.

Contact information

Address
Boldon Business Park
West Boldon
Sunderland NE36 0BQ
GB
Phone Number
Call Vertu BMW Sunderland on 0330 178 4698
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Gregg Cathrae
  • Craig Hunter
  • Nicki Price
  • Paul Thompson

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 17:00
SundayClosed

Motability service specialists:

  • Graeme Ritchie
  • Lauren Stevenson
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Accessibility features at Vertu BMW Sunderland

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu BMW Sunderland

  • Rating 5.0
    Have to say Mr Paul Thompson was great from BMW Sunderland
    Response from Vertu BMW Sunderland
    Hi Robert. Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Kerry
  • Rating 5.0
    Fantastic customer service
    Response from Vertu BMW Sunderland
    Hi John. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and it is great to know that you felt the service you received was fantastic! We look forward to dealing with you in the future. Kind regards, Kerry
  • Rating 5.0
    Excellent service
    Response from Vertu BMW Sunderland
    Thank you for this wonderful 5 star review Elizabeth! Kind regards, Kerry
  • Rating 5.0
    10/10 from start to finish
    Response from Vertu BMW Sunderland
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Salesman was really happy and helpful overall very happy
    Response from Vertu BMW Sunderland
    Good afternoon John. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean.
  • Rating 5.0
    Nicki was really helpful and very accommodating.
    Response from Vertu BMW Sunderland
    Thank you so much for your kind words! We are so happy to hear that Nicki was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.
  • Rating 5.0
    amazing service very helpful
    Response from Vertu BMW Sunderland
    Good afternoon James. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean.
  • Rating 5.0
    Very good
    Response from Vertu BMW Sunderland
    Hi Keith Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Superb customer service, would highly recommend.
    Response from Vertu BMW Sunderland
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Problem free handover.
    All went very smoothly.
    Response from Vertu BMW Sunderland
    Thank you for taking your time to leave this great review! Kind regards, Selina
  • Rating 5.0
    Absolutely first class from start to finish. By far the best experience of Motability I’ve ever had
    Response from Vertu BMW Sunderland
    Good afternoon Shaun. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean.
  • Rating 5.0
    First class service and excellent product knowledge
    Response from Vertu BMW Sunderland
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    The best customer service you can get
    Response from Vertu BMW Sunderland
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Great customer service from Agilia! So friendly and helpful. She puts me at ease straight away.
    Response from Vertu BMW Sunderland
    Thank you so much for your kind words! We are so happy to hear that Agilia was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.
  • Rating 5.0
    Great service. Work carried out quickly whilst I waited.
    Response from Vertu BMW Sunderland
    Hi Susan, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. Many thanks Keith
  • Rating 5.0
    Professional, courteous and efficient service.
    Response from Vertu BMW Sunderland
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
  • Rating 5.0
    Paul Thompson was really helpful could not have done more to help .
    Great customer service. Can't wait to get my new car
    Response from Vertu BMW Sunderland
    Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Paul and the team. We hope to see you again soon. Happy motoring Dawn
  • Rating 4.0
    Friendly service
    Response from Vertu BMW Sunderland
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    We were very well looked after by the team.
    Response from Vertu BMW Sunderland
    Hi Margaret, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. Many thanks Keith
  • Rating 5.0
    Great customer support would definitely recommend to anyone made the whole experience great and very helpful
    Response from Vertu BMW Sunderland
    Good afternoon Colin. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

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