Motability Scheme at Vertu BMW Sunderland
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Vertu BMW Sunderland
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Vertu BMW Sunderland can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Vertu BMW Sunderland on 03301784698 to make an appointment with our Motability specialist.
Contact information
Address
Boldon Business Park
West Boldon
Sunderland NE36 0BQ
GB
Phone Number
Call Vertu BMW Sunderland on 0330 178 4698
0330 178 4698
Website
Email
Reviews
Find or leave a review on Google
Showroom details 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today Toggle Hours
Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 09:00 - 18:30 |
| Tuesday | 09:00 - 18:30 |
| Wednesday | 09:00 - 18:30 |
| Thursday | 09:00 - 18:30 |
| Friday | 09:00 - 18:30 |
| Saturday | 09:00 - 17:00 |
| Sunday | Closed |
Motability Scheme specialists:
- Paul Martin
- Lee Wilkinson
- Nicki Price
- Paul Thompson
- Oliver Bullock
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | Closed |
Motability service specialists:
- Graeme Ritchie
- Lauren Stevenson
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Accessibility features at Vertu BMW Sunderland
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Vertu BMW Sunderland
- Rating 5.0Oct 10, 2025Hassle free experience. Staff very efficient and helpful. Kept up to date with progress throughout the process
- Rating 5.0Sep 26, 2025Staff lovely , have you book in again to complete further work but very thoughtful teamResponse from Vertu BMW SunderlandSep 26, 2025Hello Shaun,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our staff lovely and thoughtful. It's always our aim to provide the best possible service and ensure our customers feel valued and well taken care of. We look forward to welcoming you back for your next appointment and continuing to assist you with any further needs. If there's anything else we can do for you, please don't hesitate to let us know.
Best regards, Dawn
The Motability Scheme Team at Vertu BMW Sunderland - Rating 5.0Aug 11, 2025BrilliantResponse from Vertu BMW SunderlandAug 11, 2025Hello Linda,
Thank you so much for your wonderful review! We are thrilled to hear that you had a brilliant experience with us at Vertu BMW Sunderland. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Kind regards
Keith - Rating 5.0Jul 25, 2025Everything was okResponse from Vertu BMW SunderlandJul 25, 2025Hello Rose D.,
Thank you for taking the time to leave us a review. We're delighted to hear that everything was satisfactory during your experience with us at Vertu BMW Sunderland. Your feedback is greatly appreciated, and we're thrilled to have earned a 5-star rating from you.
If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
Matthew - Rating 5.0Jul 25, 2025Olly was sensational
He was so resourceful and helpful in every aspectResponse from Vertu BMW SunderlandJul 25, 2025Dear Gemma W.,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Olly provided you with such a sensational experience at Vertu BMW Sunderland. It's fantastic to know that he was resourceful and helpful in every aspect of your visit.
Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering exceptional service. If there's anything else we can assist you with, please don't hesitate to reach out.
We look forward to welcoming you back in the future.
Best regards,
Matthew - Rating 5.0Apr 14, 2025The advisor was pleasant and helpfulResponse from Vertu BMW SunderlandApr 14, 2025Dear Avtar,
Thank you for taking the time to share your experience with us at Vertu BMW Sunderland. We are pleased to hear that our advisor was able to provide you with service that was both helpful and pleasant. Your feedback is invaluable to us, and we are delighted to know that we exceeded your expectations.
Kind regards,
Matthew - Rating 5.0Mar 13, 2025Clean premises nice staff what fault can I findResponse from Vertu BMW SunderlandMar 13, 2025Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
- Rating 5.0Jan 24, 2025From start to finish great experience.Response from Vertu BMW SunderlandJan 24, 2025Hi Petr. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Kerry
- Rating 5.0Dec 3, 2024Very goodResponse from Vertu BMW SunderlandDec 3, 2024Good afternoon, Keith . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
- Rating 5.0Nov 4, 2024Thanks easyResponse from Vertu BMW SunderlandNov 4, 2024Good afternoon Scarlett. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
- Rating 5.0Nov 2, 2024Highly recommended using vertu bmw boldon . Paul kept us upto date through the process . Helpful and supportive it's our first electric car he explained lots of things about the car and tips etcResponse from Vertu BMW SunderlandNov 2, 2024Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
- Rating 5.0Nov 1, 2024GoodResponse from Vertu BMW SunderlandNov 1, 2024Good morning, Jeannie. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
- Rating 5.0Sep 5, 2024Fantastic couldnt be more helpful and efficientResponse from Vertu BMW SunderlandSep 5, 2024Hi Donna, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
- Rating 5.0Aug 17, 2024Paul was brilliant knowledgeable and very helpful promote this guyResponse from Vertu BMW SunderlandAug 17, 2024Hi Justin, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received from Paul Many thanks Keith
- Rating 5.0Jun 5, 2024Good service was in and out and had courtesy car ready and waiting thank youResponse from Vertu BMW SunderlandJun 5, 2024Good afternoon Lyndsay. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
- Rating 5.0May 20, 2024Very friendly and easy experience.Response from Vertu BMW SunderlandMay 20, 2024Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
- Rating 5.0May 15, 20245 starsResponse from Vertu BMW SunderlandMay 15, 2024Thanks for taking the time to mark us as 5 stars! Kind regards Dawn
- Rating 5.0Apr 30, 2024Very helpful and even stayed open late so we could collect the car.Response from Vertu BMW SunderlandApr 30, 2024Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
- Rating 5.0Apr 29, 2024Lovely man. Very pleasant to deal with. Was patient with me and my circumstancesResponse from Vertu BMW SunderlandApr 29, 2024Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
- Rating 5.0Apr 1, 2024Thorough and thoughtful. Thanks NickiResponse from Vertu BMW SunderlandApr 2, 2024Thank you so much for your kind words! We are so happy to hear that Nicki was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a hassle-free experience with us at Vertu BMW Sunderland. Our team takes great pride in being efficient and helpful, and it's fantastic to know that you felt well-informed throughout the process. Your feedback is incredibly valuable to us, and we are delighted that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Dean