Motability Scheme at Sherwoods Town Centre Citroen Sunderland

Motability Scheme at Sherwoods Town Centre Citroen Sunderland

4.9
Rating 4.9
(269 reviews)
09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 09:00 - 17:00 11:00 - 16:00
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Contact information

Address
Ferryboat Ln
Sunderland SR5 3JN
GB
Get directions
Phone Number
Call Sherwoods Town Centre Citroen Sunderland on 0191 357 5022
0191 357 5022
0191 357 5022
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 09:00 - 17:00 11:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 17:30
Tuesday09:00 - 17:30
Wednesday09:00 - 17:30
Thursday09:00 - 17:30
Friday09:00 - 17:30
Saturday09:00 - 17:00
Sunday11:00 - 16:00

Motability Scheme specialists:

  • Wayne Chapman
  • Karen Raynsford
  • Joseph King
  • Morgan Cooper
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Hayleigh Johnson
  • Shaun Welch
  • Lauren Mills
We recommend calling and booking an appointment before visiting.
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Accessibility features at Sherwoods Town Centre Citroen Sunderland

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Sherwoods Town Centre Citroen Sunderland

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Sherwoods Town Centre Citroen Sunderland can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Sherwoods Town Centre Citroen Sunderland on 01913575022 to make an appointment with our Motability Scheme specialist.

Visit dealer website

Reviews at Sherwoods Town Centre Citroen Sunderland

  • Rating 5.0
    Car collected from my home at time stated. Kept me informed about the service. Returned back to me the same day. Would definitely recommend.
    Response from Sherwoods Town Centre Citroen Sunderland
    Dear Tracey,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you were pleased with our service, from the timely collection of your car to keeping you informed throughout the process. It's great to know that we met your expectations and that you would recommend us to others.

    Your satisfaction is our top priority, and your kind words motivate us to continue providing the best service possible. If you have any further needs or questions, please don't hesitate to reach out.

    Thank you once again for your support.

    Best regards,
    Sue Wilson
    (Customer Care Team)
  • Rating 5.0
    Very friendly but professional service. Everything explain in detail.
    Response from Sherwoods Town Centre Citroen Sunderland
    Dear Tracey,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our service both friendly and professional. Our team at Sherwoods Town Centre Citroen Sunderland is dedicated to ensuring that every detail is clearly explained, and it's great to know that this was reflected in your experience. Your feedback is incredibly valuable to us, and we look forward to assisting you again in the future.

    Best regards,
    Sue Wilson
    (Customer Care Team)
  • Rating 5.0
    Prompt pick up and return and sparkling clean. Very pleased
    Response from Sherwoods Town Centre Citroen Sunderland
    Hello Linda,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you were pleased with the prompt pick-up and return service, as well as the cleanliness of our vehicles. Your satisfaction is our top priority, and it's fantastic to know we met your expectations. We look forward to serving you again in the future.

    Best regards,
    Sue Wilson
    Customer Care Team
  • Rating 5.0
    Exelent service spot on
    Response from Sherwoods Town Centre Citroen Sunderland
    Dear Edna,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service excellent and spot on. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best possible service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Sherwoods Town Centre Citroen Sunderland.

    Best regards,
    Sue Wilson
    Communications Co-ordinator
  • Rating 5.0
    Excellent service as always
    Response from Sherwoods Town Centre Citroen Sunderland
    Hello Austin,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you consistently receive excellent service from us at Sherwoods Town Centre Citroen Sunderland. Your feedback is incredibly valuable, and it motivates our team to continue delivering the best experience possible. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again soon!

    Best regards,
    Sue Wilson
    Communications Co-ordinator
  • Rating 5.0
    Did my car with care
    Response from Sherwoods Town Centre Citroen Sunderland
    Dear Lesley,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you felt your car was handled with care during your visit to Sherwoods Town Centre Citroen Sunderland. Providing exceptional service is our top priority, and your feedback is a great testament to the hard work our team puts in every day.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Sue Wilson
    Communications Co-ordinator
  • Rating 5.0
    Great customer service, would definitely use this company again
    Response from Sherwoods Town Centre Citroen Sunderland
    Hello Paul,

    Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you received great customer service and that you would choose to use our company again. Your feedback is incredibly valuable to us and motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Sherwoods Town Centre Citroen Sunderland.

    Best regards,
    Sue Wilson
    Communications Co-ordinator
  • Rating 4.0
    Would have been a 5 but apparently the woman who picked up and dropped off vehicle at place of work was abrasive and made receptionist uncomfortable with her attitude.
    Response from Sherwoods Town Centre Citroen Sunderland
    Hello Ruth,

    Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a positive experience overall, but we're sorry to learn about the issue with the vehicle pick-up and drop-off service. We strive to provide excellent service in all aspects of our business, and it’s important to us that every interaction is a positive one.

    Please rest assured that we will address this matter internally to ensure it doesn’t happen again. Your feedback is invaluable in helping us improve our services. If there is anything further you would like to discuss, please feel free to reach out to me directly (sue.wilson@sherwoodsgroup.co.uk).

    Thank you for choosing Sherwoods Town Centre Citroen Sunderland. We hope to have the opportunity to serve you better in the future.

    Best regards,
    Sue Wilson
    Communications Co-ordinator
  • Rating 5.0
    Amazing customer service
    Quick service
    Keep me informed
    Thanks for all
    Response from Sherwoods Town Centre Citroen Sunderland
    Dear Roland,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had an amazing experience with our customer service and that we were able to provide quick service while keeping you informed throughout the process. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you ever need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Sue Wilson
    Communications Co-ordinator
  • Rating 5.0
    Did a good but if they was cleaning the car should of done the full inside not just the front
    Response from Sherwoods Town Centre Citroen Sunderland
    Hello David,

    Thank you for taking the time to leave us a review and for giving us a 5-star rating! We're glad to hear that you had a positive experience with us. We appreciate your feedback regarding the car cleaning. Your comments are valuable and will help us improve our services. We aim to provide the best experience for our customers, and your input is essential in helping us achieve that. If there's anything else we can do for you, please feel free to reach out. We look forward to seeing you again at Sherwoods Town Centre Citroen Sunderland.

    Best regards,
    Sue Wilson
    Communications Co-ordinator
  • Rating 5.0
    Great staff. Good service
    Response from Sherwoods Town Centre Citroen Sunderland
    Hello John,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience with our staff and service at Sherwoods Town Centre Citroen Sunderland. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Sue Wilson
    Communications Co-ordinator
  • Rating 5.0
    No problems, very helpful.
    Response from Sherwoods Town Centre Citroen Sunderland
    Hello Karen,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our service very helpful and that you had a positive experience with us at Sherwoods Town Centre Citroen Sunderland. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Sue Wilson
    Communications Co-ordinator
  • Rating 5.0
    Great
    Response from Sherwoods Town Centre Citroen Sunderland
    Hello Michael,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you had a great experience at Sherwoods Town Centre Citroen Sunderland. Providing excellent service and quality mobility equipment is our top priority, and your feedback means a lot to us. If you have any more comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Sue Wilson
    Communications Co-ordinator
  • Rating 5.0
    Everything that happened was explained in full. Customer service was second to none. A very good experience all round. Highly recommend this garage for the excellent service.
    Response from Sherwoods Town Centre Citroen Sunderland
    Hi Susanne

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience at Sherwoods Town Centre Citroen Sunderland. Our team is dedicated to providing exceptional customer service, and it is incredibly rewarding to know that we met your expectations.

    Your recommendation means a lot to us, and we are delighted that you found everything to be explained thoroughly and the service to be excellent. We look forward to welcoming you back in the future and continuing to assist you with your mobility needs.

    Warm regards,
    Sue Wilson
    Communications Co-ordinator
  • Rating 5.0
    Stress free from ordering to delivery and a very good after purchase service
    Response from Sherwoods Town Centre Citroen Sunderland
    Hello Raymond

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that your journey from ordering to delivery was stress-free and that you are pleased with our after-purchase service. Providing excellent service is our top priority, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Sherwoods Town Centre Citroen Sunderland.

    Best regards,
    Sue Wilson
    Communications Co-ordinator
  • Rating 5.0
    first class.
    Response from Sherwoods Town Centre Citroen Sunderland
    Hi Pauline,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a first-class experience at Sherwoods Town Centre Citroen Sunderland. Your feedback is incredibly valuable to us, and it’s great to know that our efforts in providing top-notch service are appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Sue Wilson
    Communications Co-ordinator
  • Rating 5.0
    Excellent service
    Response from Sherwoods Town Centre Citroen Sunderland
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Was helpful polite and took his time
    Response from Sherwoods Town Centre Citroen Sunderland
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Was treat well he was well spoken and polite
    Response from Sherwoods Town Centre Citroen Sunderland
    Thank you for your kind words - we're glad to have been of service!
  • Rating 3.0
    Jeep being told different dates for delivery of car. Despite being told they would contact us we have had to chase them.
    Response from Sherwoods Town Centre Citroen Sunderland
    Thank you very much for leaving us a review. Customer feedback is extremely important to us and your comments have been forwarded on to the Dealership to enable them to share your experience with the team. Many thanks Sue Wilson (Customer Communications)

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