Motability Scheme at Sytner Mercedes-Benz Sunderland

4.7
Rating 4.7
(44 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Contact information

Address
The Wessington
Hylton Grange
Sunderland SR5 3HR
GB
Get directions
Phone Number
Call Sytner Mercedes-Benz Sunderland on 0191 516 0303
0191 516 0303
0191 516 0303
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Shaun Georgeson
  • Joseph Burke
  • Dena Kirk
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 16:00
SundayClosed

Motability service specialists:

  • Emma Adamson
  • Joanne Schorah
We recommend calling and booking an appointment before visiting.
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Accessibility features at Sytner Mercedes-Benz Sunderland

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Sytner Mercedes-Benz Sunderland

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz Sunderland can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz Sunderland on 01915160303 to make an appointment with our Motability specialist.

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Reviews at Sytner Mercedes-Benz Sunderland

  • Rating 5.0
    Everything was efficient,Joe the salesman was Fantastic.
    Response from Sytner Mercedes-Benz Sunderland
    Hello Robert, Thank you for sharing such fabulous feedback about Joe. He is super focused on delivering outstanding levels of customer service and it's incredibly important to him that everyone leaves us feeling exactly as you have. He is an asset to our business with his knowledge and experience with the brand and I know that your lovely feedback will make his day. We look forward to continuing to assist you for many years to come. Best regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Great service from start to finish, wouldn't go anywhere else x
    Response from Sytner Mercedes-Benz Sunderland
    Dear April, Thank you for sharing your fantastic 5* rating for the team here at Mercedes-Benz of Sunderland, I’m so pleased to learn that you enjoyed your experience with us. Kind regards, Angie Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Very professional as always throughout, keeping me updated
    Response from Sytner Mercedes-Benz Sunderland
    Dear Alice, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of Sunderland, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind Regards, Angie Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    i found it to be very efficient
    Response from Sytner Mercedes-Benz Sunderland
    Dear Tracey, Thank you for your wonderful feedback concerning your experience with Mercedes-Benz of Sunderland. We hope you will enjoy many more years of excellent service from your vehicle as well as from our organisation. Kind regards, Angie Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Very smooth service, made the process very easy.
    Response from Sytner Mercedes-Benz Sunderland
    Dear Cerys, Thank you ever so much for this brilliant feedback concerning Mercedes-Benz of Sunderland. We hope that the good experience you had will be repeated by many more of our valued customers. Kind Regards, Angie Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Very good extremely helpful !
    Response from Sytner Mercedes-Benz Sunderland
    Hello Roy, I am delighted to learn that your recent visit was a pleasurable one, we always endeavour to provide our customers with the best experience possible. Thank you for taking the time to leave us a fantastic 5* rating and review, your feedback is important to us, and very much appreciated. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    The member of staff I dealt with was very good everything was done in the time she said and it made the visit easy considering my mobility issues at present
    Response from Sytner Mercedes-Benz Sunderland
    Hello Mark, We are delighted to read that you've had a great experience with us here at Mercedes-Benz of Sunderland. We strive to provide our customers with the highest level of service and we are glad that we were able to meet your expectations. We value your feedback and we look forward to seeing you again soon. Thank you for choosing us and for taking the time to share your experience. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Very helpful and friendly
    Response from Sytner Mercedes-Benz Sunderland
    Hello Haidi, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of Sunderland, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    It was very good experience booked in and drove away in courtesy car within 20 mins plus supplied with coffee everything made simple
    Response from Sytner Mercedes-Benz Sunderland
    Hi Dawn, Thank you for the fantastic feedback. We will share your comments with the wider team. It was a pleasure to look after you and we do hope to see you again soon. Thank you again for taking the time to let us know of your satisfaction. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Always friendly, polite and knowledgeable. This isn't our local dealer but we choose to travel here due to the customer service being the best around.
    Response from Sytner Mercedes-Benz Sunderland
    Hello Michaela, Thank you for sharing such amazing feedback for the team here at Mercedes-Benz of Sunderland, you comments fill us with an immense sense of pride as we strive to provide our customers with the highest level of service and we are so pleased that we were able to meet your expectations. We hope to continue providing such a service for many years to come. Best Regards. Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Excellent
    Response from Sytner Mercedes-Benz Sunderland
    Dear Clifford, Thank you ever so much for this brilliant feedback concerning Mercedes-Benz of Sunderland. We hope that the good experience you had will be repeated by many more of our valued customers. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Great service, good attitude and helpfull staff
    Response from Sytner Mercedes-Benz Sunderland
    Hi Kevin, We are delighted to learn that you've had a great experience with us here at Mercedes-Benz of Sunderland. We strive to provide the best customer service and we are pleased that we were able to meet your expectations. We will continue to work hard to ensure that all our customers have a positive experience with us. Thank you for your support and we look forward to seeing you again soon. Best Regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Very efficient in every area
    Response from Sytner Mercedes-Benz Sunderland
    Hello Mark, Thank you for sharing your fantastic 5* rating for the team here at Mercedes-Benz of Sunderland, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Great customer service 👍👍
    Response from Sytner Mercedes-Benz Sunderland
    Good afternoon David, Thank you for leaving an excellent 5* rating and review for Mercedes-Benz of Sunderland, the team and I are really grateful and appreciate you taking the time to do so. If there is anything further we could help with, please don't hesitate to get in touch. Kind regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Excellent staff and customer service thank you
    Response from Sytner Mercedes-Benz Sunderland
    Hello Michael, Thank you for taking the time to leave a 5* rating for the team here at Mercedes-Benz of Sunderland, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 4.0
    Good
    Response from Sytner Mercedes-Benz Sunderland
    Hello Neil, Thank you for taking the time to leave a 4* rating for the team here at Mercedes-Benz of Sunderland, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 3.0
    It was okay
    Response from Sytner Mercedes-Benz Sunderland
    Hello Victoria, Thank you for sharing your feedback following your recent visit to Mercedes-Benz of Sunderland. I would really like to understand where we fell short of your expectations. Please do feel free to email me more details so I can try and help at nicolalee@sytner.co.uk Our ultimate aim is to deliver a 5* service for all our customers on every interaction. Warmest regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Great service from all the staff
    Response from Sytner Mercedes-Benz Sunderland
    Hello Anne, Thank you for taking the time out to leave us a review. I’m so pleased to learn that you have received great service from our team and that enjoyed your experience with us. Kind regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Very friendly and professional
    Response from Sytner Mercedes-Benz Sunderland
    Hello Margaret, I am delighted to learn that your recent visit was a pleasurable one, as we always endeavour to provide our customers with the best experience possible. Thank you for taking the time out to award us a fantastic 5* rating. Your feedback is important to us and is very much appreciated. Kind regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Fantastic service
    Response from Sytner Mercedes-Benz Sunderland
    Good afternoon Ronald, Thank you very much for sharing your great review and of course, for awarding the team here at Mercedes-Benz of Sunderland a fantastic 5* rating, it is appreciated. I'm delighted to learn that you are happy with our service, we look forward to welcoming you again next time! Kind regards, Nicola Lee - Divisional Customer Experience Manager

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