Mercedes-Benz are currently not able to take any new customer applications on the Motability scheme.

Motability Scheme at Sytner Mercedes-Benz Sunderland

4.5
Rating 4.5
(8 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00

Contact information

Address
The Wessington
Hylton Grange
Sunderland SR5 3HR
GB
Phone Number
Call Sytner Mercedes-Benz Sunderland on 0191 516 0303
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Shaun Georgeson
  • Joseph Burke
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 16:00
SundayClosed

Motability service specialists:

  • Emma Adamson
We recommend calling and booking an appointment before visiting.
Click pin to expand map

Accessibility features at Sytner Mercedes-Benz Sunderland

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Sytner Mercedes-Benz Sunderland

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Sytner Mercedes-Benz Sunderland can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Sytner Mercedes-Benz Sunderland on 01915160303 to make an appointment with our Motability specialist.

Reviews at Sytner Mercedes-Benz Sunderland

  • Rating 5.0
    Fantastic service
    Response from Sytner Mercedes-Benz Sunderland
    Hello Evelyn, Thank you for leaving an excellent 5* rating for Mercedes-Benz of Sunderland, the team and I are really grateful and appreciate you taking the time to do so. If there is anything further we could help with, please don't hesitate to get in touch. Kind regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Absolutely brilliant really friendly and informative
    Response from Sytner Mercedes-Benz Sunderland
    Hello Kevan, Thank you so much for taking the time to leave us a fantastic 5* review, your comments are very important and valuable to us. Our ultimate aim is to provide all of our customers with a premium and memorable experience on every interaction and it certainly sounds as though this was indeed the case on this occasion - music to my ears! We look forward to being of continued assistance in the future and hope to see you again soon. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Excellent customer PR.
    Response from Sytner Mercedes-Benz Sunderland
    Good morning Pauline, Thank you for submitting your fantastic 5* rating. We strive for 100% satisfaction, so it’s great to learn that you've had such a positive experience here at Mercedes-Benz of Sunderland. We hope to welcome you again in the not too distant future and hope that you have a lovely day! Warmest regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Great service πŸ‘πŸ‘
    Response from Sytner Mercedes-Benz Sunderland
    Good morning David, Thank you for submitting your fantastic 5* rating for the team here at Mercedes-Benz of Sunderland, we are delighted both our vehicles and colleagues have left a positive impression! We look forward to welcoming you again in the not too distant future. Best regards, Peter Middleton - Head of Business
  • Rating 5.0
    Excellent customer service, all staff are welcoming and friendly while maintaining professionalism. The service on my vehicle was detailed and explained
    Response from Sytner Mercedes-Benz Sunderland
    Good morning Michael, We are very happy to have provided you with such a positive experience! Our team strive to deliver a premium and memorable service on every interaction and are delighted you found this to be the case during your recent visit. Thank you again for letting our team know how we did! We look forward to welcoming again in the not too distant future. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Brilliant
    Response from Sytner Mercedes-Benz Sunderland
    Good morning Victoria, We are very happy to have provided you with such a positive experience! Our team strive to deliver a premium and memorable service on every interaction and are delighted you found this to be the case during your recent visit. Thank you again for letting our team know how we did! We look forward to welcoming you again in the not too distant future. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    First class service delivered
    Response from Sytner Mercedes-Benz Sunderland
    Good morning Kevin, Thank you very much for leaving us a fantastic review, we really appreciate you taking the time to do so. It's great to read such positive comments and we look forward to welcoming you again to Mercedes-Benz of Sunderland in to the not too distant future. Kind regards, Nicola Lee - Customer Experience Manager
  • Rating 1.0
    Returned dirty with greasy finger mark's on the passenger interior door, also thick deposits of grease on the dashboard.
    Response from Sytner Mercedes-Benz Sunderland
    Good morning Michele,

    Thank you for your feedback it is appreciated.

    We always aim to deliver a high level of customer service at all times, however on this occasion we do seem to have dipped with our usual standard and I personally apologise for the disappointment and inconvenience caused. Your comments will be reviewed internally to ensure we tighten up our communication so that we do not have a repeat of your experience in the future.

    If you are agreeable we would like to offer to reclean your Mercedes-Benz on a date and time convenient to yourself. To arrange this, please contact: John Stott, Service Manager - johnstott@sytner.co.uk and he will take care of everything for you.

    We look forward to welcoming you again in the not too distant future and I apologise for the upset caused.

    Best regards,

    Nicola Lee
    Customer Experience Manager
Displaying reviews 1 - 3 out of the 8 most recent
FirstLast
First
Last

Similar Motability Scheme dealers