Motability Scheme at Sytner Mercedes-Benz Sunderland
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
The Wessington
Hylton Grange
Sunderland SR5 3HR
GB
Phone Number
Call Sytner Mercedes-Benz Sunderland on 0191 516 0303
0191 516 0303
Website
Email
Feedback
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:00 - 16:00 |
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 16:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 16:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:30 - 16:00 |
| Sunday | Closed |
Motability service specialists:
- Emma Adamson
- Joanne Schorah
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Sytner Mercedes-Benz Sunderland
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Sytner Mercedes-Benz Sunderland
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz Sunderland can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz Sunderland on 01915160303 to make an appointment with our Motability specialist.
Reviews at Sytner Mercedes-Benz Sunderland
- Rating 5.0Mar 12, 2024Always friendly, polite and knowledgeable. This isn't our local dealer but we choose to travel here due to the customer service being the best around.Response from Sytner Mercedes-Benz SunderlandMar 13, 2024Hello Michaela, Thank you for sharing such amazing feedback for the team here at Mercedes-Benz of Sunderland, you comments fill us with an immense sense of pride as we strive to provide our customers with the highest level of service and we are so pleased that we were able to meet your expectations. We hope to continue providing such a service for many years to come. Best Regards. Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Feb 15, 2024ExcellentResponse from Sytner Mercedes-Benz SunderlandFeb 16, 2024Dear Clifford, Thank you ever so much for this brilliant feedback concerning Mercedes-Benz of Sunderland. We hope that the good experience you had will be repeated by many more of our valued customers. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
- Rating 5.0Feb 2, 2024Great service, good attitude and helpfull staffResponse from Sytner Mercedes-Benz SunderlandFeb 5, 2024Hi Kevin, We are delighted to learn that you've had a great experience with us here at Mercedes-Benz of Sunderland. We strive to provide the best customer service and we are pleased that we were able to meet your expectations. We will continue to work hard to ensure that all our customers have a positive experience with us. Thank you for your support and we look forward to seeing you again soon. Best Regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Jul 13, 2023Very efficient in every areaResponse from Sytner Mercedes-Benz SunderlandJul 13, 2023Hello Mark, Thank you for sharing your fantastic 5* rating for the team here at Mercedes-Benz of Sunderland, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Divisional Customer Experience Manager
- Rating 5.0Jun 21, 2023Great customer service 👍👍Response from Sytner Mercedes-Benz SunderlandJun 21, 2023Good afternoon David, Thank you for leaving an excellent 5* rating and review for Mercedes-Benz of Sunderland, the team and I are really grateful and appreciate you taking the time to do so. If there is anything further we could help with, please don't hesitate to get in touch. Kind regards, Nicola Lee - Divisional Customer Experience Manager
- Rating 5.0May 19, 2023Excellent staff and customer service thank youResponse from Sytner Mercedes-Benz SunderlandMay 26, 2023Hello Michael, Thank you for taking the time to leave a 5* rating for the team here at Mercedes-Benz of Sunderland, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Customer Experience Manager
- Rating 4.0May 18, 2023GoodResponse from Sytner Mercedes-Benz SunderlandMay 26, 2023Hello Neil, Thank you for taking the time to leave a 4* rating for the team here at Mercedes-Benz of Sunderland, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Customer Experience Manager
- Rating 3.0May 10, 2023It was okayResponse from Sytner Mercedes-Benz SunderlandMay 11, 2023Hello Victoria, Thank you for sharing your feedback following your recent visit to Mercedes-Benz of Sunderland. I would really like to understand where we fell short of your expectations. Please do feel free to email me more details so I can try and help at nicolalee@sytner.co.uk Our ultimate aim is to deliver a 5* service for all our customers on every interaction. Warmest regards, Nicola Lee - Customer Experience Manager
- Rating 5.0Mar 22, 2023Great service from all the staffResponse from Sytner Mercedes-Benz SunderlandMar 27, 2023Hello Anne, Thank you for taking the time out to leave us a review. I’m so pleased to learn that you have received great service from our team and that enjoyed your experience with us. Kind regards, Nicola Lee - Divisional Customer Experience Manager
- Rating 5.0Mar 13, 2023Very friendly and professionalResponse from Sytner Mercedes-Benz SunderlandMar 15, 2023Hello Margaret, I am delighted to learn that your recent visit was a pleasurable one, as we always endeavour to provide our customers with the best experience possible. Thank you for taking the time out to award us a fantastic 5* rating. Your feedback is important to us and is very much appreciated. Kind regards, Nicola Lee - Divisional Customer Experience Manager
- Rating 5.0Jan 31, 2023Fantastic serviceResponse from Sytner Mercedes-Benz SunderlandJan 31, 2023Good afternoon Ronald, Thank you very much for sharing your great review and of course, for awarding the team here at Mercedes-Benz of Sunderland a fantastic 5* rating, it is appreciated. I'm delighted to learn that you are happy with our service, we look forward to welcoming you again next time! Kind regards, Nicola Lee - Divisional Customer Experience Manager
- Rating 4.0Jan 11, 2023Very good except being told to bring insurance details in might have been useful for courtesy car hire. Assumed as it was motability we didnt need to.Consequently due to not living close by had to get a lift home and back to dealership. Time without car was a bit longer than quoted. Used to be better when car was picked up. No longer get this service.Response from Sytner Mercedes-Benz SunderlandJan 16, 2023Hello Stuart, Thank you for posting your constructive feedback which I have already shared with our team, I appreciate you taking the time out of your busy day to do so, and I personally apologise for the obvious inconvenience caused. We look forward to welcoming you again in the not too distant future. Best regards, Nicola Lee - Customer Experience Manager
- Rating 5.0Dec 20, 2022Great customer service always treated as if I'm buying the most expensive car in the showroom. The staff are very professional and nothing is to much its a pressure every time Merry ChristmasResponse from Sytner Mercedes-Benz SunderlandDec 21, 2022Hello Michael, Thank you for submitting your fantastic 5* rating and review for the team here at Mercedes-Benz of Sunderland, we are delighted both our vehicles and colleagues have left a positive impression! Your kind comments have been shared with the entire team as it really does make a difference to everyone, We look forward to welcoming you again in the not too distant future and wish you a very Happy Christmas. Take care. Warmest regards, Nicola Lee - Customer Experience Manager
- Rating 5.0Nov 24, 2022ExcellentResponse from Sytner Mercedes-Benz SunderlandNov 25, 2022Hello Nicola, Thank you for your lovely feedback and for awarding us a fabulous 5* rating. Your satisfaction is important to us and the team and I thank you for sharing detail of your experience. Kind regards, Nicola Lee - Customer Experience Manager
- Rating 5.0Nov 22, 2022Always a great experience. Professional,polite,friendly.Response from Sytner Mercedes-Benz SunderlandNov 23, 2022Good morning Philip, Thank you for sharing your fabulous 5* rating and review for Mercedes-Benz of Sunderland, we are delighted you have rated our team so highly, music to our ears! We appreciate your positive feedback and we look forward to welcoming you again next time. Best regards, Nicola Lee - Divisional Customer Experience Manager
- Rating 4.0Nov 21, 2022Didn’t get my service sheets due the computer systems being down.Response from Sytner Mercedes-Benz SunderlandNov 21, 2022Hello Nahida, Thank you for sharing your review, such a shame that we were experiencing issues with our computer system during your recent visit. We hope to welcome you again next time. Warmest regards, Nicola Lee - Customer Experience Manager
- Rating 5.0Nov 9, 2022Great customer service. Friendly staff. Handover process very smooth and efficient.Response from Sytner Mercedes-Benz SunderlandNov 16, 2022Hello Andrew, Thank you for awarding the team here at Mercedes-Benz of Sunderland such a fantastic 5* rating, we are really grateful and appreciate you taking the time to do so. If there is anything further we could help with, please don't hesitate to get in touch. Kind regards, Nicola Lee - Customer Experience Manager
- Rating 5.0Oct 13, 2022Excellent service and quick turnaround.Response from Sytner Mercedes-Benz SunderlandOct 21, 2022Hello Maureen, Thank you for submitting a fabulous 5* rating for the team here at Mercedes-Benz of Sunderland, your feedback is important to us and it is very much appreciated. Kind regards, Nicola Lee - Customer Experience Manager
- Rating 2.0Oct 13, 2022Average at bestResponse from Sytner Mercedes-Benz SunderlandOct 13, 2022Hello Ian, I am both concerned and disappointed to read your review and wonder if there is anything we could learn from your experience. If you would be prepared to elaborate or if you have any suggestions on how we can improve our service for next time, please don't hesitate to contact me directly. Kind regards, Nicola Lee - Divisional Customer Experience Manager - nicolalee@sytner.co.uk
- Rating 5.0Oct 11, 2022Excellent service from start to finishResponse from Sytner Mercedes-Benz SunderlandOct 12, 2022Hello Philp, Thank you very much for sharing your fantastic 5* feedback. It's so nice to hear that you valued your experience with us and that the team delivered excellent customer service from start to finish, music to my ears! We hope to be of continued assistance in the future. Kind regards, Nicola Lee - Customer Experience Manager