Motability Scheme at Lookers Volkswagen Blackburn

4.8
Rating 4.8
(278 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00

Contact information

Address
Trident Park, Trident Way
Whitebirk Drive
Blackburn BB1 3NU
GB
Phone Number
Call Lookers Volkswagen Blackburn on 01254 686686
Email
Reviews
Visit dealer website

Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Kathy Higham
  • Michael Middleton
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Linda Riley
  • Gareth White
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Volkswagen Blackburn

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Volkswagen Blackburn

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Lookers Volkswagen Blackburn can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Volkswagen Blackburn on 01254452068 to make an appointment with our Motability specialist.

Reviews at Lookers Volkswagen Blackburn

  • Rating 5.0
    Kathy Higham was friendly and polite.
    She helped me throughout the process a great deal, she kept me informed of my cars progress.
    She was able to answer all my questions about a motability car.
    She showed me everything about my car when it came ( which I have remembered most of)
    I give Kathy 10/10, a great representative of motability.
    Response from Lookers Volkswagen Blackburn
    Dear Yasmeen A.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Kathy Higham at Lookers Volkswagen Blackburn. It's fantastic to know that she was able to assist you throughout the process and keep you informed about your car's progress. We are proud to have Kathy as part of our team, and your kind words will surely make her day.

    Your satisfaction is our top priority, and it's great to hear that Kathy was able to answer all your questions and provide you with a thorough introduction to your new motability car. We appreciate your 10/10 rating and are delighted to know that you consider Kathy a great representative of the Motability Scheme.

    Thank you once again for your feedback, and we look forward to serving you in the future.

    Best regards,

    [Your Name]
    [Your Position]
    Lookers Volkswagen Blackburn
  • Rating 5.0
    Was absolutely amazing would recommend to every one and Kathy is an amazing worker
    Response from Lookers Volkswagen Blackburn
    Hello James,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an amazing experience with us at Lookers Volkswagen Blackburn. Kathy will be delighted to know that her efforts made a positive impact on your visit. Your recommendation means a lot to us, and we are grateful for your support. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future!

    Best regards,
    The Lookers Volkswagen Blackburn Team
  • Rating 5.0
    Was amazing would recommend to anyone and Kathy is a quality worker
    Response from Lookers Volkswagen Blackburn
    Dear James L.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience with us at Lookers Volkswagen Blackburn. Your recommendation means a lot to us, and we are delighted to know that Kathy made such a positive impression. She truly is a valued member of our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Blackburn Team
  • Rating 5.0
    Jordan from lookers blackburn were ace, he went above an beyond
    Response from Lookers Volkswagen Blackburn
    Hello Taylor-jack L.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Jordan provided you with exceptional service and went above and beyond your expectations. At Lookers Volkswagen Blackburn, we strive to ensure that every customer has a positive experience, and it's fantastic to know that Jordan made a great impression.

    Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Lookers Volkswagen Blackburn.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 3.0
    Service interval on motability scheme way too long. 20k a long time to leave key safety factors unchecked. Oil interval simply preposterous as oil does lat that long any oil irrdespective of quality
    Response from Lookers Volkswagen Blackburn
    Hello Paul,

    Thank you for taking the time to share your feedback with us. We appreciate your concerns regarding the service intervals on the Motability Scheme. Your safety and satisfaction are our top priorities, and we understand the importance of regular maintenance for key safety factors and oil changes.

    We are always looking for ways to improve our services and your input is invaluable in helping us achieve that. Please feel free to reach out to us directly if you have any further questions or if there's anything specific we can assist you with.

    Thank you for choosing Lookers Volkswagen Blackburn. We hope to have the opportunity to serve you better in the future.

    Best regards,

    Caitlin
    Lookers Volkswagen Blackburn Team
  • Rating 5.0
    Very informative and very helpful
    Response from Lookers Volkswagen Blackburn
    Hello Leo S.,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our service both informative and helpful. At Lookers Volkswagen Blackburn, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Blackburn Team
  • Rating 5.0
    Very good.
    Response from Lookers Volkswagen Blackburn
    Hello Ronald,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a very good experience with us at Lookers Volkswagen Blackburn. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Lookers Volkswagen Blackburn Team
  • Rating 5.0
    Very helpful, considerate with a wealth of experience. A very positive experience.
    Response from Lookers Volkswagen Blackburn
    Hello Keith,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Lookers Volkswagen Blackburn. Our team strives to provide helpful and considerate service, and it's fantastic to know that our efforts and experience made a difference for you. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Blackburn Team
  • Rating 5.0
    Polite and efficient
    Response from Lookers Volkswagen Blackburn
    Hello Vicky,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service polite and efficient. Providing excellent customer service is a top priority for us at Lookers Volkswagen Blackburn, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Kathy was lovely.
    She answered all the questions that I asked.
    She made me feel comfortable and supported throughout the car journey to the handover.

    Thanks for everything Kathy!!
    Response from Lookers Volkswagen Blackburn
    Dear Saresh J.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Kathy at Lookers Volkswagen Blackburn. It's great to know that she was able to answer all your questions and make you feel comfortable and supported throughout your car journey to the handover.

    We strive to provide exceptional service to all our customers, and your kind words are a testament to Kathy's dedication and professionalism. We will be sure to pass along your compliments to her.

    Thank you once again for your review and for choosing the Motability Scheme with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Great service
    Response from Lookers Volkswagen Blackburn
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    The staff are friendly and polite and helpful very welcoming nicevand clean highly recommended
    Response from Lookers Volkswagen Blackburn
    Hello Donna,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you found our staff friendly, polite, and helpful. It's great to know that you felt welcomed and appreciated the cleanliness of our store. Your recommendation means a lot to us, and we're delighted to have met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    The Motability Scheme Team at Lookers Volkswagen Blackburn
  • Rating 5.0
    Knowledgeable Agreeable. N beryhelpf
    Response from Lookers Volkswagen Blackburn
    Dear Carol W.,

    Thank you so much for taking the time to leave such a wonderful review for Lookers Volkswagen Blackburn. We are thrilled to hear that you found our team knowledgeable and agreeable. It's fantastic to know that we were able to be of help to you. Your feedback is incredibly valuable to us, and we are delighted that you had a positive experience with our Motability Scheme. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Blackburn Team
  • Rating 5.0
    They were very helpful
    Response from Lookers Volkswagen Blackburn
    Hello Catherine L.,

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that you found our team to be very helpful. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Blackburn.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    So nice and helpful. Very delightful speaking to them very polite also
    Response from Lookers Volkswagen Blackburn
    Dear Qasim A.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service to be nice and helpful. At Lookers Volkswagen Blackburn, we strive to provide the best experience for our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at Lookers Volkswagen Blackburn
  • Rating 5.0
    Top marks first class service from start to finish keep me updated when the car was with them 👌
    Response from Lookers Volkswagen Blackburn
    Hello Gary,

    Thank you so much for your wonderful review! We're thrilled to hear that you received first-class service from start to finish. Keeping our customers updated is a top priority for us, and it's great to know that you appreciated our efforts. Your feedback is incredibly valuable, and we're delighted to have met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The Lookers Volkswagen Blackburn Team
  • Rating 5.0
    Everything went to plan
    Response from Lookers Volkswagen Blackburn
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    It’s just worry free drop of car they do wot they need to and then once all down pick up
    Response from Lookers Volkswagen Blackburn
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    I had no problems at all everything was great thankyou
    Response from Lookers Volkswagen Blackburn
    Hi Jordan, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.
    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Love the service and Kathy is just amazing. She has a good heart and ensures everything has worked out smoothly.
    Response from Lookers Volkswagen Blackburn
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.

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