Motability Scheme at Lookers Volkswagen Blackburn

4.8
Rating 4.8
(295 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
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Contact information

Address
Unit 1, Trident Park
Trident Way
Blackburn BB1 3NU
GB
Get directions
Phone Number
Call Lookers Volkswagen Blackburn on 01254 686686
01254 686686
01254 686686
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 15:00

Motability Scheme specialists:

  • Kathy Higham
  • Michael Middleton
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Linda Riley
  • Ashley Hobson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Volkswagen Blackburn

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Volkswagen Blackburn

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Lookers Volkswagen Blackburn can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Volkswagen Blackburn on 01254452068 to make an appointment with our Motability specialist.

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Reviews at Lookers Volkswagen Blackburn

  • Rating 5.0
    Brillant and easy. VW have a specialist who explains the procedure and the documents required. Well done VW.
    Response from Lookers Volkswagen Blackburn
    Dear Ahmed Y.,

    Thank you so much for your wonderful review! We are thrilled to hear that you found the process brilliant and easy. Our specialists strive to provide clear and helpful guidance, and it's great to know that their efforts made a positive impact on your experience. Your feedback is greatly appreciated and motivates us to continue delivering excellent service.

    If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Lookers Volkswagen Blackburn Team
  • Rating 4.0
    Fantastic experience from first enquiry to collection of new vehicle.
    Thank you.
    Response from Lookers Volkswagen Blackburn
    Dear Ian P.,

    Thank you for taking the time to share your experience with us at Lookers Volkswagen Blackburn. We are thrilled to hear that you had a fantastic experience from your initial enquiry to the collection of your new vehicle. Your feedback is incredibly valuable to us, and we are delighted to know that we could assist you effectively.

    If there's anything more we can do to enhance your experience or if you have any further feedback, please feel free to reach out. We look forward to serving you again in the future.

    Best regards,

    The Lookers Volkswagen Blackburn Team
  • Rating 5.0
    Joshua was excellent, polite professional helpful and got straight to it
    Thank you
    Response from Lookers Volkswagen Blackburn
    Dear Samantha B.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Joshua. It's great to know that his professionalism and helpfulness made your visit to Lookers Volkswagen Blackburn a pleasant one. Your feedback is incredibly valuable to us, and we will be sure to pass on your kind words to Joshua.

    If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    The Lookers Volkswagen Blackburn Team
  • Rating 5.0
    Easily done. Everything completed. All arrangements made for adaptions.

    Thank you Kathy.
    Response from Lookers Volkswagen Blackburn
    Dear Ahmed Y.,

    Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that your experience with Lookers Volkswagen Blackburn was smooth and that all arrangements for adaptations were completed to your satisfaction. Kathy and the entire team are dedicated to providing excellent service, and your feedback is greatly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Lookers Volkswagen Blackburn Team
  • Rating 5.0
    Everything was done with ease and explained perfectly. Also amazing communication.
    Response from Lookers Volkswagen Blackburn
    Dear Shalamar H.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with us was smooth and that our team was able to communicate everything clearly. Providing excellent service and ensuring our customers feel informed and supported is our top priority. Your feedback is greatly appreciated and will be shared with the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Lookers Volkswagen Blackburn
  • Rating 5.0
    Fantastic service. Courtesy car provided and videos and updates throughout the day
    Response from Lookers Volkswagen Blackburn
    Dear Susan,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with our service at Lookers Volkswagen Blackburn. Providing a courtesy car and keeping you updated with videos throughout the day are just a few ways we strive to make your experience as seamless as possible.

    Your feedback is incredibly valuable to us, and it’s great to know that our efforts are appreciated. If there’s anything more we can do for you in the future, please don’t hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Kathy provided outstanding customer service from start to finish. The car is absolutely perfect, and she helped us every step of the way. She was incredibly supportive and made the whole process quick and stress-free. Thanks to her efficiency, we received the car very quickly.

    My father was very happy with the service, and we’re truly grateful for her help. Highly recommended!
    Response from Lookers Volkswagen Blackburn
    Dear Parveez A.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Kathy provided you with outstanding customer service and that your experience with us was quick and stress-free. It's fantastic to know that the car met your expectations and that your father was happy with the service.

    We truly appreciate your kind words and recommendation. Your satisfaction is our top priority, and it’s rewarding to know that Kathy’s support made a positive impact on your experience. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.

    Thank you once again for choosing the Motability Scheme at Lookers Volkswagen Blackburn.
    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Friendly and professional
    Response from Lookers Volkswagen Blackburn
    Hello Sayed A.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service both friendly and professional. Your feedback is incredibly valuable to us and motivates our team to continue providing the best experience possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Blackburn.

    Best regards,

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Very friendly helpful explain about the service
    Response from Lookers Volkswagen Blackburn
    Hello Janet,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and helpful, and that we were able to clearly explain the service to you. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Lookers Volkswagen Blackburn Team
  • Rating 5.0
    So far so good
    Response from Lookers Volkswagen Blackburn
    Hello Ismail L.,

    Thank you for taking the time to leave us a review! We're thrilled to hear that your experience with the Motability Scheme at Lookers Volkswagen Blackburn has been positive so far. Your feedback is invaluable to us, and we're committed to maintaining the high standards that earned your 5-star rating. If you have any further comments or need assistance, please don't hesitate to reach out. We look forward to continuing to serve you.

    Best regards,
    The Lookers Volkswagen Blackburn Team
  • Rating 1.0
    Absolutely horrendously horrible
    Response from Lookers Volkswagen Blackburn
    Dear Hamzah I.,

    Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your recent experience at Lookers Volkswagen Blackburn. We strive to provide excellent service to all our customers, and it's clear we fell short in your case.

    I would appreciate the opportunity to discuss your experience further and see how we can make things right. Please feel free to reach out to me directly at your earliest convenience.

    Thank you once again for your feedback, and I hope to hear from you soon.

    Best regards,

    Ann
    Customer Advisor
    Lookers Volkswagen Blackburn
  • Rating 4.0
    Nice
    Response from Lookers Volkswagen Blackburn
    Hello Zulaikha,

    Thank you for taking the time to leave us a review. We're delighted to hear that you had a nice experience with us at Lookers Volkswagen Blackburn. Your feedback is important to us, and we're always striving to provide the best service possible. If there's anything more we can do to enhance your experience or if you have any specific suggestions, please feel free to let us know. We look forward to welcoming you back in the future.

    Best regards,
    The Lookers Volkswagen Blackburn Team
  • Rating 5.0
    Was very happy with everything
    Response from Lookers Volkswagen Blackburn
    Hello Marc B.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you were very happy with everything during your experience with us at Lookers Volkswagen Blackburn. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Blackburn Team
  • Rating 5.0
    Really helpful, lovely, friendly and helped us through each step. Would definitely recommend Kath, she was amazing with us.
    Response from Lookers Volkswagen Blackburn
    Hello Claire,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Lookers Volkswagen Blackburn. It's fantastic to know that Kath was able to assist you so effectively and make your experience enjoyable. Your recommendation means a lot to us, and we are grateful for your kind words. If you ever need any further assistance or have questions in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Lookers Volkswagen Blackburn Team
  • Rating 5.0
    Kathy was brilliant! Appeared very knowledgeable about the scheme, what was available and about the cars ☺️
    Response from Lookers Volkswagen Blackburn
    Hello Oliver D.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Kathy was able to assist you with her knowledge and expertise about the Motability Scheme and our range of cars. Your feedback is incredibly valuable to us, and we're delighted to know you had a positive experience at Lookers Volkswagen Blackburn. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Lookers Volkswagen Blackburn Team
  • Rating 5.0
    Excellent
    Response from Lookers Volkswagen Blackburn
    Hello Shahnaz J.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Lookers Volkswagen Blackburn. Your feedback is incredibly valuable, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Blackburn Team
  • Rating 5.0
    Excellent customer service
    Response from Lookers Volkswagen Blackburn
    Hello Raees A.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with our customer service at Lookers Volkswagen Blackburn. Providing top-notch service is our priority, and it’s wonderful to know that we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Lookers Volkswagen Blackburn Team
  • Rating 5.0
    Kathy Higham was friendly and polite.
    She helped me throughout the process a great deal, she kept me informed of my cars progress.
    She was able to answer all my questions about a motability car.
    She showed me everything about my car when it came ( which I have remembered most of)
    I give Kathy 10/10, a great representative of motability.
    Response from Lookers Volkswagen Blackburn
    Dear Yasmeen A.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Kathy Higham at Lookers Volkswagen Blackburn. It's fantastic to know that she was able to assist you throughout the process and keep you informed about your car's progress. We are proud to have Kathy as part of our team, and your kind words will surely make her day.

    Your satisfaction is our top priority, and it's great to hear that Kathy was able to answer all your questions and provide you with a thorough introduction to your new motability car. We appreciate your 10/10 rating and are delighted to know that you consider Kathy a great representative of the Motability Scheme.

    Thank you once again for your feedback, and we look forward to serving you in the future.

    Best regards,

    [Your Name]
    [Your Position]
    Lookers Volkswagen Blackburn
  • Rating 5.0
    Was absolutely amazing would recommend to every one and Kathy is an amazing worker
    Response from Lookers Volkswagen Blackburn
    Hello James,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an amazing experience with us at Lookers Volkswagen Blackburn. Kathy will be delighted to know that her efforts made a positive impact on your visit. Your recommendation means a lot to us, and we are grateful for your support. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future!

    Best regards,
    The Lookers Volkswagen Blackburn Team
  • Rating 5.0
    Was amazing would recommend to anyone and Kathy is a quality worker
    Response from Lookers Volkswagen Blackburn
    Dear James L.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience with us at Lookers Volkswagen Blackburn. Your recommendation means a lot to us, and we are delighted to know that Kathy made such a positive impression. She truly is a valued member of our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Blackburn Team

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