Motability Scheme at Arnold Clark Hyundai Carlisle

Motability Scheme at Arnold Clark Hyundai Carlisle

4.5
Rating 4.5
(8 reviews)
09:00 - 19:45 09:00 - 19:45 09:00 - 19:45 09:00 - 19:45 09:00 - 19:45 09:00 - 08:00 11:00 - 17:00
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Contact information

Address
Wakefield Road
Kingstown Industrial Estate
Carlisle CA3 0HE
GB
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Phone Number
Call Arnold Clark Hyundai Carlisle on 01228 279130
01228 279130
01228 279130
Website

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Email

Neil.Little@arnoldclark.com

Reviews

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Showroom details
09:00 - 19:45 09:00 - 19:45 09:00 - 19:45 09:00 - 19:45 09:00 - 19:45 09:00 - 08:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:45
Tuesday09:00 - 19:45
Wednesday09:00 - 19:45
Thursday09:00 - 19:45
Friday09:00 - 19:45
Saturday09:00 - 08:00
Sunday11:00 - 17:00

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Michele Hocking
  • Matthew Ladkin
We recommend calling and booking an appointment before visiting.
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Accessibility features at Arnold Clark Hyundai Carlisle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Arnold Clark Hyundai Carlisle

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Arnold Clark Hyundai Carlisle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Arnold Clark Hyundai Carlisle on 01228279130 to make an appointment with our Motability Scheme specialist.

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Reviews at Arnold Clark Hyundai Carlisle

  • Rating 5.0
    Great customer service. Chris Robson, product consultant was very helpful and and made the procedure a pleasant experience.
  • Rating 5.0
    Excellent, very helpful, very understanding. Made very welcome.
  • Rating 5.0
    I was impressed with the knowledge of the person who helped us and he was very polite and talked us through everything we needed to know
  • Rating 5.0
    was easy to talk to them and get them to come for my car
  • Rating 5.0
    Chris and his team where fantastic looked after my mum brilliantly
  • Rating 1.0
    Unfortunately I was unaware that Parks Hyundai was no more and had to book my 1st service on my Motability car with Arnold Clark. I recieved no letter or email letting me know.
    I arranged the service online as advised. I then called them to ask for a courtesy car or a loan of 1 of the workers cars only to be told that they were fully booked up until March but there was plenty to do in the area. I told them I was disabled and couldn't walk far. Still no offer of alternative transport to either get home 1/2 an hour away or to get into the city centre. We arrived to drop off the car and my fiancé asked if someone could deliver my car home as we only had a loan of my friend's car for an hour or so. Again, told no cars until March and they won't deliver the car that far away (25 miles by motorway). Left my car, went home. Was kept up to date by text as to when work started on car and then one to say work complete. Tried calling them to see if able to pick it then but no answer. Eventually they called when we were on the road to the garage. I have to say the staff I dealt with was nice enough and only doing their job. However, did not appreciate my seat being left in the position of the person who drove it into service garage. I banged my head and could hardly get into the car as they had left the seat at the highest amd nearest positonto the steering wheel. This is not acceptable for anyone who has their seat in a specific position for their comfort. I know most car companies have a specialist in Motability but I feel in my opinion that ALL STAFF should be trained in the importance of this. My opinion is that there was no consideration for disabilities whosoever. I have already made the decision to see if the dealer closer to home have taken over the Hyundai side and will do my service next year,hopefully getting better consideration.
    Response from Arnold Clark Hyundai Carlisle
    Dear Mary,

    Thank you for taking the time to share your feedback regarding your recent experience with the Motability Scheme at Arnold Clark Hyundai Carlisle. I am truly sorry to hear about the inconvenience you faced during your service appointment.

    I understand the frustration caused by the lack of communication about the change from Parks Hyundai and the challenges you encountered with transportation options. Your feedback about the courtesy car availability and the seating position adjustment is invaluable, and I apologize for any discomfort this may have caused.

    We strive to provide a supportive and accessible service for all our customers, especially those with specific needs. Your comments highlight areas where we need to improve, and I assure you that we are taking them seriously. We are committed to enhancing our staff training to ensure better awareness and consideration of our customers' requirements.

    Thank you once again for bringing this to our attention.

    Best regards,

    Arnold Clark Team
  • Rating 5.0
    Great customer assurance & excellent product knowledge
  • Rating 5.0
    Good customer service

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