Motability Scheme at Lookers BMW Crewe

4.5
Rating 4.5
(45 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
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Contact information

Address
Fourth Avenue
Weston Road
Crewe CW1 6XH
GB
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Phone Number
Call Lookers BMW Crewe on 01270 212525
01270 212525
01270 212525
Website

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Email

Email us

Feedback

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Reviews

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Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • James Berry
  • Steve Edge
  • Emma Cureton
  • Daniel Hughes
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Simon Matthews
  • Louise Wilde
  • Matthew Rae
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers BMW Crewe

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers BMW Crewe

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Lookers BMW Crewe can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers BMW Crewe on 01270212525 to make an appointment with our Motability specialist.

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Reviews at Lookers BMW Crewe

  • Rating 5.0
    Very friendly staff and first class customer service!
    Response from Lookers BMW Crewe
    Hello Shabana

    Thank you for the 5 star review and your wonderful feedback for our team who will be thrilled to read your comments. Thank you for taking the time to share your recent experience. We hope to welcome you back in the future.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Brilliant experience, kept upto date and constant communication from Dan Hughes. Much appreciated and very happy.
    Response from Lookers BMW Crewe
    Hello Georgina

    Thank you for the 5 star review and your wonderful feedback for our sales executive, who will be thrilled to read your comments. Thank you for taking the time to share your recent experience.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Helpful-informative-friendly
    Response from Lookers BMW Crewe
    Hello Brett

    Thank you for the 5 star review and your wonderful feedback for our sales team, who will be thrilled to read your comments. Thank you for taking the time to share your recent experience.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    A first class professional service. Very much client orientated. Nothing too much trouble and kept me in the loop as to the progress
    Response from Lookers BMW Crewe
    Hello David

    Thank you for the 5 star review and your wonderful feedback for our service team, who will be thrilled to read your comments. Thank you for taking the time to share your recent experience.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Excellent customer service from Steve, made the experience stress free.
    Response from Lookers BMW Crewe
    Hello Kelly

    Thank you for the 5 star review and your wonderful feedback for our sales executive, who will be thrilled to read your comments. Thank you for taking the time to share your recent experience.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Motabity system is easy to use and simple to complete. The process was quick and easy to understand. I could not be happier
    Response from Lookers BMW Crewe
    Hello Laura

    Thank you for the 5 star review and your wonderful feedback for the whole team, who will be thrilled to read your comments. Thank you for taking the time to share your recent experience.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Good communication throughout
    Response from Lookers BMW Crewe
    Hello Deborah

    Thank you for the 5 star review! great feedback for the service team. Thank you for taking the time to share your recent experience, we hope to welcome you back in the future.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 1.0
    The service guy who originally had spoken to me about bringing my car in he was extremely rude, but the manager and the other guy was very very nice and actually really helped me out so I do appreciate that I don’t think it’s right though do you for a service guy to put the phone down on a customer?
    Response from Lookers BMW Crewe
    Hello Melissa

    We are sorry to read about your recent experience, The aftersales manager has investigated the matter and and staff involved have been spoken to. Please accept our apologies for any inconvenience caused.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    hi it was great to meet with steve edge hi was great thank you
    Response from Lookers BMW Crewe
    Hello Alex

    Thank you for the 5 star review and your wonderful feedback for our sales executive, who will be thrilled to read your comments. Thank you for taking the time to share your recent experience.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Friendly professional car feels smoother
    Response from Lookers BMW Crewe
    Hello Howard

    Thank you for your 5 star review and the wonderful comments. We appreciate you taking the time to share your recent experience and we hope to welcome you into the showroom again soon.

    Kind Regards
    Darrelle Sumnall, Data Administrator
  • Rating 5.0
    I found the young lady most attentive and she kept me topped up with coffeeAll in all a most pleasant experience
    Response from Lookers BMW Crewe
    Hello Michael

    Thank you for the 5 star rating and for taking the time to share your recent experience. We hope to welcome you back in the future

    Kind Regards
    Darrelle Sumnall, Data Administrator
  • Rating 1.0
    Rubbish. 9 hours for a mot and no follow up from lookers for brakes. Windscreen wipers.
    Response from Lookers BMW Crewe
    Hello Kevin

    We are sorry to read about your recent experience, Please accept our apology for any inconvenience caused. If you wish to discuss things further please contact us at your convenience.

    Kind Regards
    Lucy Dixon, Data Administrator
  • Rating 1.0
    It's been very disappointing this time. My collection was forgotten about it, then when it was collected it came back with tyre pressure alerts and no paperwork about the service itself. Not valeted either. So whether things have changed in the dealership but compared to service previously it hasn't been great, sadly. I understand they were kind enough to collect my vehicle as I'd just come out of hospital. Which I really appreciated.
    Response from Lookers BMW Crewe
    Hello Aurielle

    We are sorry to read about your recent experience, Please accept our apology for any inconvenience caused. Your comments have been passed to the Aftersales team and I have requested a Manger to contact you to discuss this further.

    Kind Regards
    Darrelle Sumnall, Data Administrator
  • Rating 5.0
    Lovely, friendly staff. I was greeted with courtesy on each of the 2 occasions I visited, and Sarah, who was overseeing the MOT on my motorbility vehicle, was really lovely. An all-round stress-free, and professional service. Thank you for making me feel like a valued customer, it really does make a difference.
    Response from Lookers BMW Crewe
    Hello Leo

    Thank you for the 5 star review and fantastic feedback for our team here at Lookers BMW Crewe, who will be delighted to read your comments. Thank you for taking the time to share your experience. We hope to welcome you into the showroom again in the future.

    Kind Regards
    Darrelle Sumnall - Data Administrator
  • Rating 1.0
    Dropped car on Tuesday for mot no contact from bmw so rang 5 that evening to be told it failed and parts be in next day
    Following day no contact so rand at 2.30 to be told parts hadn’t arrived so would be next day
    Following day no contact so rang 2.30 to be told tail light still not on delivery so would be next day (Friday) rang Friday at 2 to be told would be ready by 5 wife picked car up Friday evening
    I drove Saturday morning amber light on to say tail light failed rang bmw to be told they must have forgot to take it off and could I pop in on the Monday and they would do it
    Customer service is terrible
    Response from Lookers BMW Crewe
    Hello Patrick

    Firstly please accept our apology on your recent experience. This is not acceptable and this is not what our brand or retailer is about. I have passed your feedback to our Aftersales manager to make contact and discuss your issues raised.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Customer service was excellent keeping up to date with the car and supplied plenty of hot chocolate drinks
    Response from Lookers BMW Crewe
    Hello Paul

    We strive for 100% satisfaction, so it is great to see you had such a positive experience at Lookers BMW Crewe. Thank you for taking the time to leave a review and for your lovely comments. We look forward to welcoming you into the showroom again soon.

    Kind Regards
    Darrelle Sumnall, Data Administrator
  • Rating 5.0
    Gentlemen who collected my vehicle was brilliant, polite and helpful. The service was superb and I couldn’t have asked for any better.
    Response from Lookers BMW Crewe
    Hello Jennifer

    Thank you so much for your kind words. We are so happy to hear that Lookers BMW Crewe was able to provide you with an excellent experience, as we strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review and please do not hesitate to contact us if we can be of any further assistance in the future.

    Kind Regards
    Darrelle Sumnall, Data Administrator
  • Rating 4.0
    Some chocolate biscuits would be nice rather than those cheap down market things you have on offer dear
    Response from Lookers BMW Crewe
    Hello Clive

    Thank you for the 4 star review, and for sharing your recent experience, I will pass on your feedback to our management team. We hope to welcome you back in the future and get 5 stars.

    Kind Regards
    Lucy Dixon, Data Administrator
  • Rating 3.0
    Customer service was great. I waited for 2 hours for a pre-booked brake fluid service. Someone had parked a dealership new car in the disabled bay. I'm disabled so I blocked it in. I reported it to the guy who was dealing with my appointment and he was not happy about it. I have zero complaints about him but please don't use a disabled bay because you're feeling lazy.
    Response from Lookers BMW Crewe
    Hello Joanna

    We are sorry to read about your experience with the disabled bay parking- I have flagged this to the Head of Business to reiterate this to all staff. Thank you for highlighting the member of staff who dealt with the matter, Please accept our apologies for any inconvenienced caused. We do hope to welcome you back in the future.

    Kind Regards
    Arwa Middleton- Group Customer Retention Manager
  • Rating 5.0
    Customer service was outstanding and like to say Thankyou for the hot chocolate
    Response from Lookers BMW Crewe
    Hello Paul

    Thank you for the 5 star review, fantastic feedback for our team. Thank you for sharing your recent experience, we hope to welcome you back in the future.

    Kind Regards
    Lucy Dixon, Data Administrator

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