Motability Scheme at Stoneacre Fiat Hyde

My motobility experience with Stonace, Hyde was not as good as my previous motobility experiences that I've had at Stonacre, Rochdale.
Unfortunately, Rochdale only services Fiat cars there now.
I dealt with Wayne Humphreys at Hyde and although he tried to be accomodating, he was not. I spoke to him quite a few times on the phone and although I explained my situation, I felt he did not listen to my actual needs.
When I first arranged to meet him at the Hyde garage, before my surgery, Wayne was out with another customer, I never saw him and I dealt with another person. I was never given the option of a test drive, as I was told it was unavailable and had not been set up by Wayne. I feel that I wasn't given all the details. Hence when I received my Fiat 500e I was unaware it didn't have rear parking sensors. Which I've always had on my previous motobility vehicles, due to my disability.
I had to wait to collect the car for a couple of months due to my surgery. Wayne made me very anxious by saying that the car may need to go back and then I'd have to order another one, I felt very anxious, especially with my serious upcoming surgery, which I mentioned to him.
On a couple of occasions I asked motobility to speak to him as I found his manner to be quite unsympathetic.
Even when he was explaining the electric charging to me, he went on about how easy it was, eventhough I tried to explain it was the physical aspect of charging it, due to being on crutches and having to hold the charging pump at the same time, that was what worried me.
I called him twice to ask him to send me a couple of photos if the car. After TWO days I asked for his email, so I would email him and then he sent me two photos of the car, no message attached.
When I finally was able to arrange collection, I went with my son, who is a named driver. I'm on crutches after my surgery and cannot drive long distances for now. We arrived about 10 mins late, due to traffic, it was about an hours drive. Wayne was on the phone, we were shown to seats, by another rep, we waited about 10 mins, while Wayne was in the showroom on his phone. Which was unprofessional. He then greeted us and went to get our paperwork. (Why was this not already there?) He was then on the phone again, which I felt was rude.
We did not have a test drive, he went and sat in the car with my son, to explain to him the car's workings. I stayed in the show room as it was easier due to my surgery.
We drove home and when we reversed onto my drive, we realised there were no rear parking sensors. I called Wayne from the car and he basically said did I ask for them ...? I didn't know I had to as my previous motobility cars had them.
After phoning motobility and a few other garages, I was getting very stressed. I then arranged with Stonace Rochdale, next week to have the back sensor fitted.
I was told I would have to pay for this extra anyway. The fact it could have been done when I collected the car on the 20th November and I couldve avoided the stress and anxiety. I've also had to be very careful driving it, due to this.
The air bag was also switched off, so I had to Google that. Also, I was not told that the doors need to be open to put the charger in the car and when removing, which was a struggle, when first charging.
I'm not sure how motobility reps are trained, but I do feel that Waynd needs his training revising, in his communication and understanding of an invidual, disabled person's needs. I have dealt and trained people in customer services and feel this was of minimal service. I have been hesitant in writing this review, but I felt it necessary to point these out.

Friendly helpful staff who made the whole process easy with no issues

Luke and Elaine were both wonderful. Really helpful and understanding and made choosing the right car so easy.

Excellent service.
Couldn’t be more helpful.

Great customer service and support

Good service

Kept informed about arrival of new car. Easy handover of old car. Very helpful and pleasant salesman. M.M.

Overall a good experience.
Nice to have the car washed and valeted
As part of sèrvice.good coffee machine.
Kept well informed throughout service.

Great customer service and very informative

Really helpful, couldn’t do enough to help x

Very good

Great customer service

Great service , friendly staff very helpful, dealt with all queries efficiently and always provide excellent service , would highly recommend to anyone

Kept me informed of all work that needed doing, fantastic customer service

Brilliant customer service

Fantastic! Max has been amazing keeping me up to date with how the car works and he let me know I can call anytime if I have any worries or questions He made the whole process so easy. I can’t get over how fantastic they are, after having a bad customer service with different dealership for my old car. I can’t recommend Max at Fiat Hyde enough. He really does put your mind at ease and has made the switch over to electric so easy

Thank you so much; fantastic customer service!

Motability car so car was collected & returned the following day after a service & MOT.

Love this place, they really look after you.

I took my motability car in for its annual service and first mot. The didn't have any automatic gearbox cars and it had to be a Fiat 500. For someone with a condition that severely ristricts their ability to get into a low car and and use a clutch, this was totally unsuitable. My daughter sorted out a suitable hire car through motability. I was very stressed and disappointed with the whole situation.