Motability Scheme at Group 1 Volkswagen Manchester

4.8
Rating 4.8
(392 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
99 Bridgewater Way
Old Trafford
Manchester M16 9SF
GB
Get directions
Phone Number
Call Group 1 Volkswagen Manchester on 0161 607 1313
0161 607 1313
0161 607 1313
Website

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Email

Email us

Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Richard Blackledge
  • Kyle Mills
  • Alawi Al-Haddad
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • Adam Morris
  • Tegan Jackson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Volkswagen Manchester

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Volkswagen Manchester

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Group 1 Volkswagen Manchester can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Group 1 Volkswagen Manchester on 01616071313 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Group 1 Volkswagen Manchester

  • Rating 5.0
    I had a great experience. Explained everything to me and answered all my questions
    Response from Group 1 Volkswagen Manchester
    Hello Ali,

    Thank you so much for taking the time to share your positive experience with us at Group 1 Volkswagen Manchester. We are thrilled to hear that you had a great experience and that our team was able to explain everything clearly and answer all your questions. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind Regards

    The Motability Scheme Team at Group 1 Volkswagen Manchester
  • Rating 1.0
    Wasn’t treated like a paying customer, nothing but faff with the whole process-

    Turned up to pick the car up and the agreed date and after travelling 1 hour to pick the car up was told the car had not arrived!

    Was given a car for the time being, returned the following day to collect and the mobility specialist wasn’t in so I was threw the keys and Off I went
    Response from Group 1 Volkswagen Manchester
    Dear Lyra,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at Group 1 Volkswagen Manchester. It is disappointing to learn that the service you received did not meet your expectations and that the process was inconvenient for you.

    We strive to provide a seamless and respectful experience for all our customers, and it is clear that we fell short in your case. Your feedback is invaluable, and we are committed to addressing these issues to improve our service.

    Please feel free to reach out directly at complaints@group1auto.co.uk with your full name, contact details, and any reference numbers so we can review the situation with the senior management team and work toward a resolution.

    We appreciate your patience and understanding.

    Kind Regards,

    Group 1 Volkswagen Manchester
  • Rating 5.0
    Alawi was brilliant from start to finish, professional and personal. Went through every part of the application, answered all questions and was a very helpful guide. Regular communication and updates, a very thorough handover.
    Response from Group 1 Volkswagen Manchester
    Hello Eesah,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Alawi provided you with such excellent service from start to finish. It's wonderful to know that he was able to guide you through the application process with professionalism and a personal touch, ensuring all your questions were answered. We pride ourselves on maintaining regular communication and thorough service, and it's great to see that reflected in your feedback.

    Your kind words and perfect rating are greatly appreciated and will be shared with Alawi and the team. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,

    The Motability Scheme Team at Group 1 Volkswagen Manchester
  • Rating 5.0
    Very helpful and no messing straight to the point
    Response from Group 1 Volkswagen Manchester
    Hello Amna,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our service helpful and straightforward. Our team at Group 1 Volkswagen Manchester is dedicated to providing efficient and effective support, and it's wonderful to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind Regards

    The Motability Scheme Team at Group 1 Volkswagen Manchester
  • Rating 5.0
    Great service by Rick from VW GROUP1 from start to finish. Kept us updated and guided us through the whole process from start to finish.
    Response from Group 1 Volkswagen Manchester
    Hello Haris,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with Rick and that he was able to guide you through the process smoothly. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Manchester
  • Rating 5.0
    Excellent service as usual from Mr Rick Blackledge at Group one VW!!!
    Response from Group 1 Volkswagen Manchester
    Dear Lynne,

    Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you received excellent service from Rick at Group 1 Volkswagen Manchester. Your kind words and perfect rating are greatly appreciated and will be shared with Rick and the team.

    We are committed to providing exceptional service to all our customers, and it is wonderful to know that we met your expectations. If there is anything else we can assist you with, please do not hesitate to reach out.

    Thank you once again for your feedback and for choosing the Motability Scheme at Group 1 Volkswagen Manchester.

    Best regards,

    Group 1 Volkswagen Manchester
  • Rating 5.0
    Fantastic from start to finish
    Very helpful and a quick stress free experiance
    Response from Group 1 Volkswagen Manchester
    Hello Ashton,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience from start to finish. Our team strives to provide helpful and stress-free service, and it's great to know we hit the mark for you.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Manchester.

    Best regards,

    Group 1 Volkswagen Manchester
  • Rating 4.0
    Good
    Response from Group 1 Volkswagen Manchester
    Hello Nasima,

    Thank you for taking the time to leave us a review. We're pleased to hear that you had a good experience with us at Group 1 Volkswagen Manchester. Your feedback is valuable and helps us continue to improve our services. If there's anything specific you think we could do to enhance your experience further, please feel free to let us know. We look forward to serving you again in the future.

    Kind Regards
    The Motability Scheme Team at Group 1 Volkswagen Manchester
  • Rating 5.0
    Amazing
    Response from Group 1 Volkswagen Manchester
    Dear Vicky,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience with us at Group 1 Volkswagen Manchester. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Manchester
  • Rating 5.0
    The car was in excellent condition and I’m very pleased with it.
    Response from Group 1 Volkswagen Manchester
    Hello Christopher,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you are pleased with the condition of your car. At Group 1 Volkswagen Manchester, we strive to ensure that every vehicle meets the highest standards, and it's fantastic to know that we succeeded in your case.

    Your feedback is incredibly valuable to us, and it motivates our team to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Kind Regards,

    Group 1 Volkswagen Manchester Team
  • Rating 4.0
    I was happy with my experience at VW garage.
    Response from Group 1 Volkswagen Manchester
    Dear Anne,

    Thank you for taking the time to share your feedback with us. We are delighted to hear that you were happy with your experience at our VW garage. Your satisfaction is important to us, and we are pleased to know that we met your expectations.

    If there is anything more we can do to enhance your experience or if you have any further suggestions, please feel free to let us know. We value your input and are always looking for ways to improve our service.

    Thank you once again for your review and for choosing the Motability Scheme at Group 1 Volkswagen Manchester. We look forward to serving you again in the future.

    Best regards,

    Group 1 Volkswagen Manchester Team
  • Rating 5.0
    Excellent
    Response from Group 1 Volkswagen Manchester
    Hello Michael,

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you had an excellent experience with us at Group 1 Volkswagen Manchester. Your feedback is incredibly valuable and motivates our team to continue providing top-notch service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Manchester
  • Rating 5.0
    He was very helpful couldn’t ask for more thankyou
    Response from Group 1 Volkswagen Manchester
    Dear Michelle,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service helpful and that we met your expectations. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Manchester.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    We were assisted by sales Kyle. He was professional, friendly and explained everything to us
    Response from Group 1 Volkswagen Manchester
    Dear Bernadette,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Kyle provided you with professional and friendly service, and that he was able to explain everything clearly. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.

    We strive to provide the best service possible, and your positive review is a great encouragement to our team. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.

    Thank you once again for your kind words and for choosing Group 1 Volkswagen Manchester.

    Best regards,

    Group 1 Volkswagen Manchester Team
  • Rating 2.0
    I would like to provide feedback regarding my recent order with Volkswagen through Motability. Unfortunately, my experience at the dealership was disappointing and fell below the level of service I expected.

    The staff did not appear confident or knowledgeable about the vehicle and were unable to clearly explain features or answer questions without repeatedly checking the system. While it is understandable that not every piece of information may be known immediately, product knowledge and the ability to guide customers is essential — especially when dealing with Motability users who may require additional clarity and reassurance. I felt this was lacking.

    I also did not feel that courtesy or customer care were prioritised. The approach felt passive, as though it was assumed I already knew everything I needed, rather than being actively supported through the process or offered advice. In the end, I proceeded with the order based on my own research into the vehicle, as the only assistance I received was a payment link. This does not reflect what I believe should be standard service for Motability or private customers.

    Overall, the experience did not reflect the professionalism or customer support expected from a dealership representing both Volkswagen and Motability. I hope this feedback is taken constructively, as better product knowledge, guidance and customer engagement would improve the experience greatly for future Motability customers.
    Response from Group 1 Volkswagen Manchester
    Dear Nasim,

    Thank you for taking the time to share your feedback regarding your recent experience with us at Group 1 Volkswagen Manchester. We sincerely apologise for the disappointment you encountered during your visit.

    We understand the importance of having knowledgeable staff who can confidently guide and support our customers, especially those using the Motability Scheme. It is concerning to hear that we fell short in providing the level of service and product knowledge you expected. Your comments highlight areas where we need to improve, and we are committed to addressing these issues to ensure a better experience for all our customers.

    We also regret that you did not feel prioritised or supported throughout the process. Our goal is to offer a welcoming and informative environment, and it is clear we did not meet those expectations during your visit. Please be assured that your feedback will be used constructively to enhance our training and customer service practices.

    Thank you once again for bringing these matters to our attention. We value your input and are dedicated to making the necessary improvements. If there is anything further you would like to discuss, please feel free to reach out to us directly.

    Kind regards,

    Customer Service Team
    Group 1 Volkswagen Manchester
  • Rating 5.0
    I spoke with rick a vw group 1 dealer ship, he was very polite and helped me understand all my options, the application was straight forward and quick no hassle, I was happy with my experience
    Response from Group 1 Volkswagen Manchester
    Dear Rebecca,

    Thank you so much for taking the time to share your positive experience with us at Group 1 Volkswagen Manchester. We are thrilled to hear that Rick was able to assist you effectively and that you found the application process straightforward and hassle-free. Your satisfaction is our top priority, and it's wonderful to know that you were happy with your experience.

    We truly appreciate your feedback and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Manchester
  • Rating 5.0
    Kyle was helpful from start to finish
    Gave me updates on the car when he could
    Shown me everything on the car when I came to collect it and was very helpful.
    Big thank you to Kyle for my new car
    Response from Group 1 Volkswagen Manchester
    Dear Robyn,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Kyle. It's great to know that he was able to assist you throughout the process and keep you updated on your car. We are delighted that you found his guidance helpful when collecting your new car.

    Your satisfaction is our top priority, and your kind words are truly appreciated. We will make sure to pass along your gratitude to Kyle. Enjoy your new car, and if there's anything else we can assist you with, please don't hesitate to reach out.

    Kind Regards,

    The Motability Scheme Team at Group 1 Volkswagen Manchester
  • Rating 5.0
    Rick was very helpful with the knowledge we recieved.
    Overall amazing
    Thank you Rick.
    Response from Group 1 Volkswagen Manchester
    Dear Sienna,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Rick was able to assist you with his knowledge and that you had an amazing experience at Group 1 Volkswagen Manchester. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing excellent service.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    Group 1 Volkswagen Manchester
  • Rating 5.0
    Excellent service from Jemma and great communication.
    Response from Group 1 Volkswagen Manchester
    Hello Peter,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you received excellent service from Jemma and that our communication met your expectations. Your feedback is incredibly valuable to us, and we're delighted to know that we could provide you with a positive experience.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Manchester.

    Best regards,

    Motability Scheme Team
    Group 1 Volkswagen Manchester
  • Rating 5.0
    Very helpful
    Response from Group 1 Volkswagen Manchester
    Hello Keeley,

    Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you found our service very helpful. At Group 1 Volkswagen Manchester, we strive to provide the best experience for all our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Manchester

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