This dealership will be looking to re-open later evenings and 7 days a week for sales during the months of March to September

Motability Scheme at Chorley Group Ormskirk Vauxhall

4.8
Rating 4.8
(171 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00Closed Today
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Welcome to Chorley Group Ormskirk Vauxhall

Ormskirk Vauxhall is an officially approved Motability partner, with trained, accredited Motability specialists on-site to help you chose the right Motability car to suit your lifestyle.

We’re here to assist with any questions you might have about the Motability Scheme including your eligibility, what adaptations or modifications are available and arranging a date and time to get behind the wheel of any one of our new cars. We’ll support you throughout the lifetime of your lease – including any routine services, MOTs or repairs work – all included as part of your Motability package. Contact Ormskirk Vauxhall today on 01695 667853 to chat through your Motability options with our specialists.

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Contact information

Address
152 County Road
Ormskirk L39 1NW
GB
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Phone Number
Call Chorley Group Vauxhall Ormskirk on 01695 572551
01695 572551
01695 572551
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 18:00
SundayClosed

Motability Scheme specialists:

  • Mark King
  • Matthew Pheasant
  • Richard Sidaway
  • Dominic Ashton
  • Neil Marshall
  • Roger Davies
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability service specialists:

  • Suzanne Edwards
  • Jay Ponting
We recommend calling and booking an appointment before visiting.
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Accessibility features at Chorley Group Vauxhall Ormskirk

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Chorley Group Vauxhall Ormskirk

  • Rating 5.0
    Brilliant service, very quick, staff always really friendly at Ormskirk
    Response from Chorley Group Vauxhall Ormskirk
    Hello Philip,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received brilliant service and found our staff to be friendly during your visit to Ormskirk. Your feedback is incredibly valuable to us, and it’s fantastic to know that we were able to meet your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to welcoming you back to Chorley Group Ormskirk Vauxhall.

    Best regards,
    Nicole Butcher
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Extremely helpful good knowledge and took a lot of time explaining everything to me I couldn’t be happier
    Response from Chorley Group Vauxhall Ormskirk
    Hello Darren,

    Thank you so much for your wonderful review! We are thrilled to hear that you found our team extremely helpful and knowledgeable. It's great to know that we were able to take the time to explain everything to your satisfaction. Your happiness is our top priority, and your feedback truly motivates us to continue providing the best service possible. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Nicole Butcher
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Excellent 👌
    Response from Chorley Group Vauxhall Ormskirk
    Hello Paula,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had an excellent experience with us at Chorley Group Ormskirk Vauxhall. Your feedback is incredibly valuable and motivates our team to continue providing top-notch service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    Nicole Butcher
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Matthew was very helpful an polite.
  • Rating 5.0
    Matthew looked after us at Vauxhall Ormskirk and he was great!
    He was very friendly and knowledgeable and explained everything to us.
    We found Matthew super helpful and friendly and think he is a great asset to your company.
    Response from Chorley Group Vauxhall Ormskirk
    Hi Jennifer

    Thank you so much for your kind words! We’re thrilled to hear that Matthew looked after you so well at Vauxhall Ormskirk. His friendly, knowledgeable approach really does make a difference, and we’re proud to have him as part of our team.

    We’ll be sure to pass your lovely feedback on to Matthew—it’ll make his day!

    Thanks again for taking the time to share your experience, and we hope to see you again soon.

    Best regards,
    Nicole Butcher
    Client Services Manager
    Chorley Group
  • Rating 1.0
    My recent experience was nothing short of a disaster. From the moment I dropped the car off for a simple MOT, there was a complete lack of communication, empathy, and basic customer service. What should have taken a day ended up dragging on for eight days — and the action finally taken on day 8 could easily have been done on day 1, avoiding all the stress and inconvenience.

    I received zero proactive updates and had to chase them daily, only to be given conflicting information every time. To make matters worse, the courtesy car provided was a small electric vehicle — completely unsuitable for our needs as Motability users. One day would have been manageable, but over a week? Completely unacceptable. The EV was not accessible or safe for the intended user, and there was absolutely no understanding or care shown for this.

    Adding insult to injury, as someone who doesn't usually drive an EV, I was forced to rely on public charging points — racking up nearly £50 in costs. When I raised this issue, I was met with a dismissive attitude: essentially, “too bad.”

    The facilities themselves are poor — no proper parking, limited access, and an overall lack of professionalism. There’s no sense of customer care, no accountability, and certainly no empathy.

    This experience has cost this business a loyal customer. I’ll be taking my custom — and my trust — to Toyota from now on.
    Response from Chorley Group Vauxhall Ormskirk
    Dear Charlie,

    Thank you for taking the time to share your recent experience with us. I’m truly sorry to hear that your visit did not meet your expectations — please accept our sincere apologies for the inconvenience and frustration caused.

    Following your feedback, I wanted to clarify a few key points and provide some context around what happened. Unfortunately, your vehicle failed its MOT due to two unroadworthy front tyres, with further advisories on two additional tyres and the brake pads and discs. During inspection, our technicians also discovered that the locking wheel nut key was missing, which prevented us from removing the wheels and carrying out the necessary work immediately.

    We responded quickly by ordering a replacement locking wheel nut key and contacted you the same day to inform you of the situation. However, despite our best efforts, the key was delayed and eventually placed on backorder, which extended the time required to complete the repairs. Once it became clear the part wouldn’t arrive in time, we arranged for the locking bolts to be manually removed and replaced with a brand-new set so we could progress with the work.

    Unfortunately, this also delayed Kwik Fit’s ability to refit the tyres, as we had to reschedule their visit for the next available appointment. We do understand this extended the process far beyond what anyone would expect from a standard MOT, and we genuinely regret the impact this had on your plans.

    Regarding the courtesy car, I fully appreciate that the electric Corsa provided was not suitable for your needs. We raised a request via Motability to arrange a more appropriate vehicle, but unfortunately, this was not actioned on their end, and our own fleet didn’t have a more suitable alternative available at the time. I completely understand how frustrating and inconvenient this must have been, particularly with the added burden of charging costs.

    We are always striving to improve, and your feedback has highlighted areas whe
  • Rating 5.0
    Excellent customer service
    Response from Chorley Group Vauxhall Ormskirk
    Dear Graham,
    We sincerely appreciate your positive review and the valuable feedback regarding our Ormskirk Vauxhall team. Your thoughts mean a lot to us.
    We eagerly anticipate the opportunity to welcome you back to our business in the near future.
    Kind regards,
    Nicole Butcher
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Quick, efficient, friendly
    Response from Chorley Group Vauxhall Ormskirk
    Dear Graham
    Thank you for your positive feedback! We’re glad to hear that you were happy with the service provided. If you need anything else, feel free to reach out. We look forward to serving you again in the future!
    Kind regards,
    Nicole Butcher
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Excellent experience and customer service.
    Richard was very efficient, professional and knowledgeable.
    Response from Chorley Group Vauxhall Ormskirk
    Hello Sharon,
    I appreciate your feedback. Our commitment to treating customers with respect and maintaining professionalism is at the forefront of our values. I want to assure you that your 5-star review will be shared with the Vauxhall Team at Ormskirk.
    If you have any further comments or if there's anything else we can assist you with, feel free to reach out.
    Kind regards,
    Nicole Butcher
    Client Services Manager
    Chorley Group
  • Rating 5.0
    10 out of 10
    Response from Chorley Group Vauxhall Ormskirk
    Dear Sylvia,
    Thank you for your positive feedback! We’re glad to hear that you were happy with the service provided. If you need anything else, feel free to reach out. We look forward to serving you again in the future!
    Kind regards,
    Nicole Butcher
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Excellent
    Response from Chorley Group Vauxhall Ormskirk
    Dear Sandra,
    Thank you for your positive feedback! We’re glad to hear that you were happy with the service provided. If you need anything else, feel free to reach out. We look forward to serving you again in the future!
    Kind regards,
    Nicole Butcher
    Client Services Manager
    Chorley Group
  • Rating 5.0
    I felt the service wasgood from start to finish.
    Response from Chorley Group Vauxhall Ormskirk
    Dear Barbara
    Thank you for your positive feedback! We’re glad to hear that you were happy with the service provided. If you need anything else, feel free to reach out. We look forward to serving you again in the future!
    Kind regards,
    Nicole Butcher
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Was straight forward and professional
    Response from Chorley Group Vauxhall Ormskirk
    Dear Dylan,
    Thank you for your positive feedback! We’re glad to hear that you were happy with the service provided. If you need anything else, feel free to reach out. We look forward to serving you again in the future!
    Kind regards,
    Nicole Butcher
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Nothing is too much trouble.
    My car collected and brought back.
    Response from Chorley Group Vauxhall Ormskirk
    Dear Christine,
    Thank you for your kind words! We’re so pleased to hear that you found our service accommodating and convenient. It’s always our goal to make things as hassle-free as possible. We look forward to assisting you again in the future!
    Kind regards,
    Nicole Butcher
    Client Services Manager
    Chorley Group
  • Rating 5.0
    The service was excellent the motorbality chap could not be more helpful
    Response from Chorley Group Vauxhall Ormskirk
    Dear Kevin,
    Thank you for your lovely feedback! We’re so pleased to hear you found the service excellent and that our Motability specialist was incredibly helpful. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!

    Kind regards,
    Nicole Butcher
    Client Services Manager
    Chorley Group
  • Rating 5.0
    1st class experience mathew was exceptional
    Response from Chorley Group Vauxhall Ormskirk
    Dear Mary,

    Thank you for your wonderful feedback! We're delighted to hear that your experience was first class and that Mathew provided exceptional service. We truly appreciate your kind words and look forward to assisting you again!

    Kind regards,
    Nicole Butcher
    Client Services Manager
    Chorley Group


  • Rating 5.0
    all good, all sorted in 30 minutes
    Response from Chorley Group Vauxhall Ormskirk
    Dear Sylvia,,
    We sincerely appreciate your positive review and the valuable feedback regarding our Ormskirk Vauxhall team. Your thoughts mean a lot to us.
    We eagerly anticipate the opportunity to welcome you back to our business in the near future.
    Kind regards,
    Nicole Butcher
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Happy experience, put at ease straight away
    Response from Chorley Group Vauxhall Ormskirk
    Dear Joan,

    Thank you for your kind feedback! We’re so pleased to hear that you had a happy experience and felt at ease straight away.

    If you need anything else or have further questions, please don’t hesitate to reach out. We’re always here to help!

    Kind regards,
    Nicole Butcher
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Very straight forward and gent. Took time to see exactly what would suit me
    Response from Chorley Group Vauxhall Ormskirk
    Dear Brenda,

    Thank you for your kind words! We’re delighted to hear that you had a straightforward experience and that our team took the time to ensure you found exactly what suited you.

    If you need anything further, feel free to reach out. We’re always here to help!

    Kind regards,
    Nicole Butcher
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Very helpful, went through all my cars controls and features with me
    Response from Chorley Group Vauxhall Ormskirk
    Dear Cindy,
    Thank you for your positive feedback! We’re so glad to hear that our team took the time to walk you through all the controls and features of your car. If you have any more questions or need further assistance, please don’t hesitate to reach out.


    Kind regards,
    Nicole Butcher
    Client Services Manager
    Chorley Group

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