Motability Scheme at Chorley Group Ormskirk Vauxhall

4.8
Rating 4.8
(149 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00
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Welcome to Chorley Group Ormskirk Vauxhall

Ormskirk Vauxhall is an officially approved Motability partner, with trained, accredited Motability specialists on-site to help you chose the right Motability car to suit your lifestyle.

We’re here to assist with any questions you might have about the Motability Scheme including your eligibility, what adaptations or modifications are available and arranging a date and time to get behind the wheel of any one of our new cars. We’ll support you throughout the lifetime of your lease – including any routine services, MOTs or repairs work – all included as part of your Motability package. Contact Ormskirk Vauxhall today on 01695 667853 to chat through your Motability options with our specialists.

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Contact information

Address
152 County Road
Ormskirk L39 1NW
GB
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Phone Number
Call Chorley Group Vauxhall Ormskirk on 01695 572551
01695 572551
01695 572551
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Mark King
  • Matthew Pheasant
  • Richard Sidaway
  • Dominic Ashton
  • Neil Marshall
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability service specialists:

  • Ian Mckeown
  • Suzanne Edwards
We recommend calling and booking an appointment before visiting.
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Accessibility features at Chorley Group Vauxhall Ormskirk

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Chorley Group Vauxhall Ormskirk

  • Rating 4.0
    Excellent all around service everyone very helpful
    Response from Chorley Group Vauxhall Ormskirk
    Hi Sandra,
    Thank you for your positive feedback regarding your experience at Chorley Group Ormskirk Vauxhall. As a family business, we strive to give every customer a fantastic experience. Wishing you many miles of happy motoring.
    Best Wishes,
    Kind Regards,
    Nicole Butcher
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Staff very helpful and polite
    Response from Chorley Group Vauxhall Ormskirk
    Hi Wendy,
    Thank you for your positive feedback regarding your experience at Chorley Group Ormskirk Vauxhall. As a family business, we strive to give every customer a fantastic experience. Wishing you many miles of happy motoring.
    Best Wishes,
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    very easy
    Response from Chorley Group Vauxhall Ormskirk
    Dear Jamie,
    We sincerely appreciate your positive review and the valuable feedback regarding our Ormskirk Vauxhall team. Your thoughts mean a lot to us.
    We eagerly anticipate the opportunity to welcome you back to our business in the near future.
    Kind regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Mathew was very friendly great customer service and made the transaction very easy
    Response from Chorley Group Vauxhall Ormskirk
    Dear Samuel,
    Many thanks for your 5-star review. I'll ensure Matthew and the Ormskirk Vauxhall team receive this positive feedback.
    May you thoroughly enjoy your car, and we sincerely appreciate your business once again.
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Very polite and helpful staff
    Response from Chorley Group Vauxhall Ormskirk
    Dear Jazmin,
    We sincerely appreciate your positive review and the valuable feedback regarding our Ormskirk Vauxhall team. Your thoughts mean a lot to us.
    We eagerly anticipate the opportunity to welcome you back to our business in the near future.
    Kind regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    All good, thank you.
    Response from Chorley Group Vauxhall Ormskirk
    Hi Helen,
    Thank you for your positive feedback regarding your experience at Chorley Group Ormskirk Vauxhall. As a family business, we strive to give every customer a fantastic experience. Wishing you many miles of happy motoring.
    Best Wishes,
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Matthew was great. Talked everything through with me and my mother. Have received a follow up call today but I haven’t had a chance to get back to him yet.
    Response from Chorley Group Vauxhall Ormskirk
    Hi Catherine,
    Thank you so much for your kind words! I'm thrilled to hear your review of Matthew and the Ormskirk team was well-received. The 5-star rating is well-deserved, and it's fantastic to know that your experience aligns with our family business's commitment in providing a friendly, hassle-free, and pressure-free car buying experience.
    We appreciate your efforts in sharing the feedback with the team, and it's comforting to know that we are there if you need anything.
    Best wishes to you from the entire Chorley Group team.
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 4.0
    My experience was very friendly and professional and knowledgeable and very smooth and quick!Would highly recommend!
    Response from Chorley Group Vauxhall Ormskirk
    Hello Joanne,
    I appreciate your feedback. Our commitment to treating customers with respect and maintaining professionalism is at the forefront of our values. I want to assure you that your 5-star review will be shared with the Vauxhall Team at Ormskirk.
    If you have any further comments or if there's anything else we can assist you with, feel free to reach out.
    Kind regards,
    Rachel Sharples
    Client Services Manager
  • Rating 5.0
    Matthew was excellent. He took the time to be reassuring and to be straightforward and honest with us about any delays that might occur. He was professional but friendly and made the whole experience very easy.
    Response from Chorley Group Vauxhall Ormskirk
    Hello Nicola,
    Good evening! Your outstanding 5-star review for Matthew is much appreciated. We're delighted to learn about your satisfaction with the deal on your new vehicle.
    At Chorley Group, we strive to go the extra mile for all our customers, keeping you informed and engaged throughout your purchase journey. Thank you once more for choosing us for your automotive needs. Happy motoring!
    Best regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Matthew was fantastic from start to finish. Explained all the waiting times and if we needed anything he was only a phone call away! Excellent customer service!
    Response from Chorley Group Vauxhall Ormskirk
    Hello Lewis,
    Good Afternoon! Your outstanding 5-star review for Matthew is much appreciated. We're delighted to learn about your satisfaction with the deal on your new vehicle.
    At Chorley Group, we strive to go the extra mile for all our customers, keeping you informed and engaged throughout your purchase journey. Thank you once more for choosing us for your automotive needs. Happy motoring!
    Best regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    What I have seen here is that I have never seen anywhere else. This team is very supportive and the right people for this job are very experienced. They know what to do. I give them five stars from the bottom of my heart
    Response from Chorley Group Vauxhall Ormskirk
    Hello Handren,
    I appreciate your feedback. Our commitment to treating customers with respect and maintaining professionalism is at the forefront of our values. I want to assure you that your 5-star review will be shared with the Vauxhall Team at Ormskirk.
    If you have any further comments or if there's anything else we can assist you with, feel free to reach out.
    Kind regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 1.0
    Received an email asking me to book in for a service online.
    Followed the link and booked in for Ormskirk noon fri 9th aug.
    Got missed calls from a Preston number
    Returned call and was told I need to book in for a service, tried to explain id booked it online, was told I hadn’t and the computer was “playing up”
    Verbally agreed for service at Ormskirk, noon 9th aug.
    Immediately received an email confirming I was booked in for 9th September at 8:40 !
    Rang back and woman said computer was still playing up and she would correct it.
    Received a text booking car in for 9th Aug but no time was given.
    I returned the text asking if this was for noon as agreed verbally.
    Did not get a reply !
    A week later I get a text “reminding me” that the car is booked in for 9th aug at 8:30 !
    I rang the Preston number numerous times and was ignored
    I rang the Ormskirk service department and got thru to man, but the line was terrible, he told me to hang up, he’d ring me back.
    He didn’t !
    I rang again after waiting and he made some pathetic excuse that he’d wrote my number down wrong.
    Tried telling him my ridiculous story , but he was interrupting me, telling me they don’t take bookings for noon etc
    He confirmed to me that I was booked in for 8:30 on 9th aug and car would be ready around 11am
    As I don’t drive, I got a friend to take car and she would wait locally at a cafe then return the car.
    When she returned at 11am, she was told the car hadn’t been started yet. So she had wasted her whole morning!
    The car was ready at around 2pm


    Your staff are very rude on the phone


    Do not bother contacting me when I’m due a new car, as I will be going elsewhere
  • Rating 5.0
    As allways first class
    Response from Chorley Group Vauxhall Ormskirk
    Hi David,
    Thank you for your positive feedback regarding your experience at Chorley Group Ormskirk Vauxhall. As a family business, we strive to give every customer a fantastic experience. Wishing you many miles of happy motoring.
    Best Wishes,
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Matthew understood my Wife's motability requirements from the very first conversation, right through to collection day.
    I would recommend Chorley Ormskirk Team to all my friends and relatives.
    Response from Chorley Group Vauxhall Ormskirk
    Hello Anne-Marie,
    Good Afternoon! Your outstanding 5-star review for Matthew is much appreciated. We're delighted to learn about your satisfaction with the deal on your new vehicle.
    At Chorley Group, we strive to go the extra mile for all our customers, keeping you informed and engaged throughout your purchase journey. Thank you once more for choosing us for your automotive needs. Happy motoring!
    Best regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    What you did for us was great. I have never been so happy anywhere. Much more was done than I expected
    Response from Chorley Group Vauxhall Ormskirk
    Hi Handren,
    Thank you for your positive feedback regarding your experience at Chorley Group Ormskirk Vauxhall. As a family business, we strive to give every customer a fantastic experience. Wishing you many miles of happy motoring.
    Best Wishes,
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Great experience, really appreciate all the help provided
    Response from Chorley Group Vauxhall Ormskirk
    Dear Claire,
    We sincerely appreciate your positive review and the valuable feedback regarding our Vauxhall Ormskirk team. Your thoughts mean a lot to us.
    We eagerly anticipate the opportunity to welcome you back to our business in the near future.
    Kind regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Amazing customer service, easy application and collection
    Response from Chorley Group Vauxhall Ormskirk
    Hi James,
    Thank you for your positive feedback regarding your experience at Chorley Group Ormskirk Vauxhall. As a family business, we strive to give every customer a fantastic experience. Wishing you many miles of happy motoring.
    Best Wishes,
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Very helpful polite
    Response from Chorley Group Vauxhall Ormskirk
    Dear Mark,
    We sincerely appreciate your positive review and the valuable feedback regarding our Vauxhall Ormskirk team. Your thoughts mean a lot to us.
    We eagerly anticipate the opportunity to welcome you back to our business in the near future.
    Kind regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 4.0
    Waited longer than expected
    Response from Chorley Group Vauxhall Ormskirk
    Dear Gaynor,
    Many thanks for your review. I'll ensure the Blackpool Vauxhall Ormskirk team receive this feedback.
    May you thoroughly enjoy your car, and we sincerely appreciate your business once again.
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Very helpful
    Response from Chorley Group Vauxhall Ormskirk
    Dear Gordon,
    We sincerely appreciate your positive review and the valuable feedback regarding our Vauxhall Ormskirk team. Your thoughts mean a lot to us.
    We eagerly anticipate the opportunity to welcome you back to our business in the near future.
    Kind regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group

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