Motability Scheme at Chapelhouse MG Southport

4.7
Rating 4.7
(191 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00 11:00 - 17:00
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Contact information

Address
603-609 Liverpool Road
Southport PR8 3NG
GB
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Phone Number
Call Chapelhouse MG Southport on 01704 574126
01704 574126
01704 574126
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Toni-Ann Gould
  • Mark Jones
  • Kathryn Aspinall
  • Liam Todhunter
  • Cameron Dodsworth
  • Kenzie Hughes
  • James Boak
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 12:30
SundayClosed

Motability service specialists:

  • Nicola Cooper
  • Peter Johnson
  • Kylie Nawaz
  • Lewis Creighton
We recommend calling and booking an appointment before visiting.
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Accessibility features at Chapelhouse MG Southport

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Chapelhouse MG Southport

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Chapelhouse MG Southport can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Chapelhouse MG Southport on 01704574126 to make an appointment with our Motability specialist.

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Reviews at Chapelhouse MG Southport

  • Rating 5.0
    was a great experience
    Response from Chapelhouse MG Southport
    Hello Darryl,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience at Chapelhouse MG Southport. Providing excellent service and ensuring our customers' satisfaction is our top priority, and your feedback is truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

  • Rating 3.0
    Car wasn’t cleaned properly didn’t listen to concerns I had about wing mirrors indicators etc said needs to be sent in separately but at least rest was ok
    Response from Chapelhouse MG Southport
    Dear Patricia,

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of your car and the concerns you had about the wing mirrors and indicators. Your feedback is invaluable, and we are committed to addressing these issues to improve our service.

    We understand the importance of ensuring that all aspects of your vehicle meet your expectations, and we regret that we did not fully meet them on this occasion. Please know that we are taking your comments seriously and will work with our team to ensure that such issues are addressed promptly in the future.

    If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.


  • Rating 5.0
    First class and was called to pick the car up when it was completed.
    Response from Chapelhouse MG Southport
    Hello Keith,

    Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that you had a first-class experience with us and that you were satisfied with the service provided. It's great to know that our team was able to keep you informed and ensure a smooth process for picking up your car. Your feedback is invaluable to us, and we look forward to serving you again in the future.
  • Rating 5.0
    Very good
    Response from Chapelhouse MG Southport
    Hello Doris,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a very good experience with us at Chapelhouse MG Southport. Your feedback is incredibly important to us, and it’s great to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

  • Rating 5.0
    Staff were very helpful
    Response from Chapelhouse MG Southport
    Hello Karen W.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that our staff were able to assist you effectively. Providing excellent service is our top priority, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Chapelhouse MG Southport.
  • Rating 1.0
    My named driver waited for hours. Was told several times it won't be long. Then it was a continuation of waiting. Not great communication again. Not great.need more staff and communication.
    Response from Chapelhouse MG Southport
    Dear Susan,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the experience your named driver had during their visit. We strive to provide efficient service and clear communication, and it’s clear we fell short in this instance.

    Your comments are invaluable in helping us improve, and we are actively looking into ways to enhance our staffing and communication processes to prevent situations like this from happening in the future.

    Please feel free to reach out directly if there is anything further you would like to discuss. We appreciate your patience and hope to have the opportunity to serve you better in the future.
  • Rating 5.0
    Very easy great service very polite and easy to tlak to pleasant experience 👍👍
    Response from Chapelhouse MG Southport
    Hello Lee O.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a pleasant experience with us at Chapelhouse MG Southport. Our team strives to provide great service and ensure that our customers feel comfortable and valued. Your kind words and perfect rating mean a lot to us. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!
  • Rating 5.0
    Very helpful indeed my car has a fault they are sorting that fir me explain everything to me booked my car in very happy
    Response from Chapelhouse MG Southport
    Hello Lorna,

    Thank you so much for taking the time to leave such a positive review! We're delighted to hear that you found our team helpful and that we were able to assist you with your car. It's great to know that everything was explained clearly and that you're happy with the service you received. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again soon!
  • Rating 5.0
    Lovely lady helped made it all a simple stress free process
    Thanks to Tom too
    Response from Chapelhouse MG Southport
    Hello Victoria,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a stress-free experience with us at Chapelhouse MG Southport. Our team, including Tom, is dedicated to providing the best service possible, and it's fantastic to know that we were able to assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

  • Rating 5.0
    I was made very welcome and things were explained clearly.
    Response from Chapelhouse MG Southport
    Hello Christopher B.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you felt welcomed and that everything was explained clearly during your visit. Providing excellent service and ensuring our customers have a great experience is always our top priority.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Chapelhouse MG Southport.
  • Rating 5.0
    Fast and efficient, good customer service
    Response from Chapelhouse MG Southport
    Hello Angela,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service fast and efficient and that our customer service met your expectations. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best possible experience for all our customers. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

  • Rating 1.0
    Got to take your car there and pick up for mot now. Or pay 60 pound. I waited 3 and a half hours for my car. That wasn't the agreement when I got the car.
    Response from Chapelhouse MG Southport
    Dear Deborah,

    Thank you for taking the time to share your feedback with us. I'm sorry to hear about your recent experience at Chapelhouse MG Southport and the inconvenience you faced during your MOT appointment. We strive to provide a smooth and efficient service for all our customers, and it's clear we fell short in this instance.

    I would like to understand more about your situation and the agreement you mentioned when you got the car. Please feel free to reach out to us directly so we can discuss this further and work towards a resolution that meets your expectations.

    Your feedback is invaluable in helping us improve our services, and we appreciate your patience and understanding.
  • Rating 5.0
    Excellent service looked after us very well explained everything we are happy with the service many thanks.
    Response from Chapelhouse MG Southport
    Dear James J.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with us at Chapelhouse MG Southport. Our team is dedicated to providing the best service possible, and it’s great to know that we were able to meet your expectations. Your satisfaction is our top priority, and your kind words motivate us to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Many thanks once again for your feedback!

  • Rating 5.0
    Very good
    Response from Chapelhouse MG Southport
    Hello Pauline,

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a very good experience with us at Chapelhouse MG Southport. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
  • Rating 5.0
    Great thanks
    Response from Chapelhouse MG Southport
    Hello Paul D.,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you had a great experience with us at Chapelhouse MG Southport. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
  • Rating 5.0
    Could not fault what so ever great service all round
    Response from Chapelhouse MG Southport
    Hello Christopher E.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with us at Chapelhouse MG Southport. Providing excellent service is our top priority, and it’s fantastic to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
  • Rating 5.0
    Excellent very efficient and helpful many thanks Chapelhouse in Warrington.
    Response from Chapelhouse MG Southport
    Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Chapelhouse . We hope you'll visit us again soon.
  • Rating 5.0
    Was very good
    Response from Chapelhouse MG Southport
    Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Chapelhouse Southport. We hope you'll visit us again soon.
  • Rating 5.0
    Very friendly Very easy to talk to and polite sorted our new car with us with ease
    Response from Chapelhouse MG Southport
    Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Chapelhouse Southport. We hope you'll visit us again soon.
  • Rating 1.0
    Seriously. Still not had a callback to book in after being told SIX TIMES that somebody would call me.
    Atrocious service level

    I have now forwarded a full copy of my conversation with the Person on chat that contains details of my contacts with yourselves.
    Response from Chapelhouse MG Southport
    We’re so sorry to hear about your experience at Chapelhouse Southport. Our goal is to provide quality and efficient service, so we’d appreciate the opportunity to speak further about your experience. Please contact us with more information at: customercaresouthport@chapelhouse.co.uk

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