Motability Scheme at Chapelhouse MG Southport

4.7
Rating 4.7
(204 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00 11:00 - 17:00
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Contact information

Address
603-609 Liverpool Road
Southport PR8 3NG
GB
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Phone Number
Call Chapelhouse MG Southport on 01704 574126
01704 574126
01704 574126
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Toni-Ann Gould
  • Mark Jones
  • Thomas Dawson
  • Cameron Dodsworth
  • Kenzie Hughes
  • James Boak
  • Samuel Clutton
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 12:30
SundayClosed

Motability service specialists:

  • Nicola Cooper
  • Julie Wainwright
  • Peter Johnson
  • Kylie Nawaz
  • Adam Johnson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Chapelhouse MG Southport

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Chapelhouse MG Southport

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Chapelhouse MG Southport can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Chapelhouse MG Southport on 01704574126 to make an appointment with our Motability specialist.

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Reviews at Chapelhouse MG Southport

  • Rating 5.0
    The dealership assisistant done a brilliant job
    Response from Chapelhouse MG Southport
    Hello Michael B.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that our dealership assistant did a brilliant job in assisting you. Your feedback is incredibly valuable to us, and it’s great to know that we could meet your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

  • Rating 5.0
    Very attentive knowledgeable and friendly
    Response from Chapelhouse MG Southport
    Hello Paul S.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team attentive, knowledgeable, and friendly. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Chapelhouse MG Southport.
  • Rating 5.0
    Excellent service
    Julie was really friendly and helpful
    Response from Chapelhouse MG Southport
    Hello Craig R.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service and found Julie to be friendly and helpful. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Chapelhouse MG Southport.

  • Rating 5.0
    I received a first class service from this centre.
    Response from Chapelhouse MG Southport
    Dear Robert P.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you received first-class service at Chapelhouse MG Southport. Our team is dedicated to providing the best possible service to all our customers, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

  • Rating 5.0
    Excellent, made fully aware of all options.
    Response from Chapelhouse MG Southport
    Hello Graham L.,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had an excellent experience and felt fully informed about all your options. Providing clear and comprehensive information is something we strive for, and it's wonderful to know we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Chapelhouse MG Southport.

    Best regards,
  • Rating 5.0
    From the minute I spoke with the team at Chapelhouse I felt comfortable that they would find the correct car for my son’s wheelchair . Excellent service and can call at any point when I’ve needed to ask a question. Fantastic customer services and brilliant care from the team
    Response from Chapelhouse MG Southport
    Hello Connor,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you felt comfortable and supported throughout the process of finding the right car for your son's wheelchair. Our team is dedicated to providing excellent service and ensuring that all your questions are answered, so it's wonderful to know that you felt well taken care of.

    Your kind words about our customer service and care mean a lot to us, and we are grateful for your 5-star rating. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help.
  • Rating 5.0
    Absolutely first class from start to finish. Joey and all the staff all make me feel welcome and at ease. Putting my needs first and very professional to deal with. I literally wouldn’t go anywhere else!
    Response from Chapelhouse MG Southport
    Hello Sarah,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a first-class experience with us at Chapelhouse MG Southport. Joey and the entire team are dedicated to making sure our customers feel welcome and at ease, so it's fantastic to know that you felt this way. Your kind words and perfect rating mean a lot to us, and we're delighted to have earned your trust and loyalty. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to seeing you again!

  • Rating 5.0
    Tom, the Gentleman we dealt with was the perfect mix of friendly and professional. He has been really helpful and made the whole experience very smooth and stress free. We would definitely go back again.
    Response from Chapelhouse MG Southport
    Hello Samuel C.,

    Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Tom provided you with such a positive experience. It's great to know that his friendly and professional approach made your visit smooth and stress-free. We truly appreciate your kind words and are delighted to hear that you would consider returning to us in the future. If there's anything else we can do for you, please don't hesitate to reach out.
  • Rating 5.0
    Gave me exactly what I needed couldn’t of been more helpful
    Response from Chapelhouse MG Southport
    Hello Benjamin S.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found exactly what you needed and that our team was able to assist you effectively. Your satisfaction is our top priority, and your kind words mean a lot to us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Chapelhouse MG Southport.
  • Rating 4.0
    Yes I ordered the car we picked it up. Not much more to say really we didn’t get shown anything really just got the keys handed to us.
    We still haven’t worked out how to work everything but I’m sure we will eventually
    Response from Chapelhouse MG Southport
    Dear Jennifer,

    Thank you for taking the time to share your feedback with us. We’re glad to hear that you were able to pick up your car, but we’re sorry to learn that you didn’t receive a thorough introduction to its features. Our goal is to ensure that every customer feels confident and informed about their new vehicle.

    If you have any questions or need assistance with understanding the features of your car, please don’t hesitate to reach out to us. We’re here to help and would be more than happy to provide any support you need.

    Thank you for choosing the Motability Scheme at Chapelhouse MG Southport. We hope you enjoy your new car and look forward to assisting you in the future.

  • Rating 5.0
    Very helpful and informative
    Response from Chapelhouse MG Southport
    Dear Catherine,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service helpful and informative. At Chapelhouse MG Southport, we strive to provide the best possible experience for our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

  • Rating 5.0
    Seemed to be very knowledgeable about the scheme

    Answered all my questions

    Very helpful
    Response from Chapelhouse MG Southport
    Dear James O.,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you found our team knowledgeable and helpful in addressing all your questions about the Motability Scheme. Your feedback is incredibly valuable to us, and we are delighted to know that you had a great experience at Chapelhouse MG Southport.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

  • Rating 5.0
    very helpful
    Response from Chapelhouse MG Southport
    Hello Darryl,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our service very helpful and that you had a positive experience at Chapelhouse MG Southport. Your feedback is incredibly important to us, and we're delighted to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

  • Rating 5.0
    was a great experience
    Response from Chapelhouse MG Southport
    Hello Darryl,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience at Chapelhouse MG Southport. Providing excellent service and ensuring our customers' satisfaction is our top priority, and your feedback is truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

  • Rating 3.0
    Car wasn’t cleaned properly didn’t listen to concerns I had about wing mirrors indicators etc said needs to be sent in separately but at least rest was ok
    Response from Chapelhouse MG Southport
    Dear Patricia,

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of your car and the concerns you had about the wing mirrors and indicators. Your feedback is invaluable, and we are committed to addressing these issues to improve our service.

    We understand the importance of ensuring that all aspects of your vehicle meet your expectations, and we regret that we did not fully meet them on this occasion. Please know that we are taking your comments seriously and will work with our team to ensure that such issues are addressed promptly in the future.

    If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.


  • Rating 5.0
    First class and was called to pick the car up when it was completed.
    Response from Chapelhouse MG Southport
    Hello Keith,

    Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that you had a first-class experience with us and that you were satisfied with the service provided. It's great to know that our team was able to keep you informed and ensure a smooth process for picking up your car. Your feedback is invaluable to us, and we look forward to serving you again in the future.
  • Rating 5.0
    Very good
    Response from Chapelhouse MG Southport
    Hello Doris,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a very good experience with us at Chapelhouse MG Southport. Your feedback is incredibly important to us, and it’s great to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

  • Rating 5.0
    Staff were very helpful
    Response from Chapelhouse MG Southport
    Hello Karen W.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that our staff were able to assist you effectively. Providing excellent service is our top priority, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Chapelhouse MG Southport.
  • Rating 1.0
    My named driver waited for hours. Was told several times it won't be long. Then it was a continuation of waiting. Not great communication again. Not great.need more staff and communication.
    Response from Chapelhouse MG Southport
    Dear Susan,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the experience your named driver had during their visit. We strive to provide efficient service and clear communication, and it’s clear we fell short in this instance.

    Your comments are invaluable in helping us improve, and we are actively looking into ways to enhance our staffing and communication processes to prevent situations like this from happening in the future.

    Please feel free to reach out directly if there is anything further you would like to discuss. We appreciate your patience and hope to have the opportunity to serve you better in the future.
  • Rating 5.0
    Very easy great service very polite and easy to tlak to pleasant experience 👍👍
    Response from Chapelhouse MG Southport
    Hello Lee O.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a pleasant experience with us at Chapelhouse MG Southport. Our team strives to provide great service and ensure that our customers feel comfortable and valued. Your kind words and perfect rating mean a lot to us. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

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