Motability Scheme at Pentagon Ford St Helens

4.8
Rating 4.8
(334 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00Closed Today
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Welcome to Pentagon Ford St Helens

At Pentagon St Helens we are proud multi-award-winning Motability Specialists, being named National Dealer Group of the Year for 2 consecutive years.

To us knowledge is key and with our Motability Specialists having over 50 years combined experience there's nothing they don't know about the Motability Scheme!

Don't take our word for it though below are a few recent customer reviews "Great customer service… very helpful and supportive" "Great service and very knowledgeable" "Very helpful and informative salesman. Great service" "Great customer service when exchanging my mobility car with Paul Martin at St.helens"

Contact Pentagon Ford St Helens on 03303906799 to make an appointment with our Motability Scheme Specialist.

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Contact information

Address
Sherdley Road
St Helens WA9 5AD
GB
Get directions
Phone Number
Call Pentagon Ford St Helens on 0330 390 6799
0330 390 6799
0330 390 6799
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Paul Martin
  • Michael Swords
  • Paul Brosnahan
  • Patrick Walsh
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • David Armstrong
  • Joanne Cross
We recommend calling and booking an appointment before visiting.
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Accessibility features at Pentagon Ford St Helens

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Pentagon Ford St Helens

  • Rating 5.0
    The man Paul was amazing
  • Rating 5.0
    Great amazing help
    Response from Pentagon Ford St Helens
    Hello Barbara,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with our team at Pentagon Ford St Helens. Providing amazing help and ensuring our customers are satisfied is always our top priority. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Pentagon Ford St Helens Team
  • Rating 5.0
    Was expected. Signed in quickly and efficient. Shown where my loan car for the day was. Contacted personally by the mechanic who fully explained what had been completed
    Response from Pentagon Ford St Helens
    Hello Mary,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that your experience with us met your expectations and that you found the process quick and efficient. It's great to know that our mechanic was able to personally explain the work completed on your vehicle. We strive to provide excellent service and it's wonderful to see that reflected in your feedback.

    If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Pentagon Ford St Helens
  • Rating 5.0
    Amazing people very welcoming
    Response from Pentagon Ford St Helens
    Hello Daniel,

    Thank you so much for your wonderful review! We're thrilled to hear that you found our team welcoming and had a positive experience at Pentagon Ford St Helens. Your feedback is incredibly important to us, and it motivates our team to continue providing excellent service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Pentagon Ford St Helens Team
  • Rating 2.0
    I would have give it a 5 star however the advisor dealing with me was quite rude and unprofessional.

    I rang to see if my car was ready..I got cut off so had to call back to find my car was ready and no one had called to advise this. I called into the showroom and another advisor dealing with me was looking for my paperwork. The original advisor proceeded to say. Is she in the phone again in which I replied no I’m here. I was infact standing in the showroom. Not really professional and it annoyed and upset me as it wasn’t my fault I had to call a second time. It was there’s for cutting me off. So I think she either needs to change her job or be more aware of her surroundings.

    Everything else was fine.
    Response from Pentagon Ford St Helens
    Dear Kelly,

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent visit to Pentagon Ford St Helens. It is disappointing to hear that the service you received did not meet the high standards we strive to uphold.

    We are sorry for the inconvenience caused by the communication issues and the behavior of the advisor. Your comments are important to us, and we will be addressing this matter with our team to ensure it does not happen again. We appreciate your patience and understanding in this situation.

    We are pleased to know that everything else was satisfactory, and we hope to have the opportunity to serve you better in the future. If there is anything further we can do to assist you, please do not hesitate to reach out.

    Thank you once again for your feedback.

    Kind regards,

    Customer Service Team
    Pentagon Ford St Helens
  • Rating 5.0
    Very good
    Response from Pentagon Ford St Helens
    Hello Brian,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a very good experience with us at Pentagon Ford St Helens. Your feedback is incredibly valuable, and we're delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Pentagon Ford St Helens
  • Rating 5.0
    Everything went smoothly and the dealer was brilliant x
    Response from Pentagon Ford St Helens
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Great support and information when collecting car.
    Response from Pentagon Ford St Helens
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Everything was very good the sales manager was very good and very helpful thank you for everything
    Response from Pentagon Ford St Helens
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very good service, I'm very professional people.Instead having them
    Response from Pentagon Ford St Helens
    Hello Anthony C.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you were pleased with the service you received at Pentagon Ford St Helens. Our team strives to provide professional and exceptional service to all our customers, and it's wonderful to know that we met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Pentagon Ford St Helens Team
  • Rating 5.0
    Great experience
    Response from Pentagon Ford St Helens
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very good
    Response from Pentagon Ford St Helens
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    GOOD
    Response from Pentagon Ford St Helens
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Straightforward positive
    Friendly handover
    Thank you
    Response from Pentagon Ford St Helens
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    The dealership was very helpful and Eamon the salesman was great. He took me through all the aspects of the car showed me two cars one being an ST line and the other being titanium I went for the ST line. The whole experience was great not like my previous ones so I would recommend this dealership.
    Response from Pentagon Ford St Helens
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Everything ok
    Response from Pentagon Ford St Helens
    Thank you for your high star rating.
  • Rating 5.0
    Very helpful and friendly
    Response from Pentagon Ford St Helens
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 4.0
    Very pleased with the process upto now
    Response from Pentagon Ford St Helens
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Everything went smoothly and Eamon my salesman was very helpful
    Response from Pentagon Ford St Helens
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Excellent
    Response from Pentagon Ford St Helens
    Thanks James, we really appreciate you taking the time to leave a review. ^CB

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