Motability Scheme at TrustFord Ballymena

4.9
Rating 4.9
(160 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 09:00 - 15:00Closed Today

Welcome to TrustFord Ballymena

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

TrustFord Ballymena can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact TrustFord Ballymena on 02825661727 to make an appointment with our Motability specialist.

Contact information

Address
Pennybridge Industrial Estate
Ballymena BT42 3HB
GB
Phone Number
Call TrustFord Ballymena on 028 2566 1727
Email
Reviews
Visit dealer website

Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 09:00 - 15:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 18:00
Saturday09:00 - 15:00
SundayClosed

Motability Scheme specialists:

  • Catherine Courtney
  • Steven Kelly
  • Joshua Catterson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:45 - 18:00
Tuesday07:45 - 18:00
Wednesday07:45 - 18:00
Thursday07:45 - 18:00
Friday07:45 - 17:45
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • David Billings
  • Ryan Aiken
  • Lucy Frampton
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Ballymena

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Ballymena

  • Rating 5.0
    Great service
    Response from TrustFord Ballymena
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very pleasant polite gentleman and most helpful and informative
    Response from TrustFord Ballymena
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0
    Excellent service from beginning to end. Steven at Trust Ford Ballymena was so professional and polite, nothing was too much trouble to him and he kept me well informed during the whole process. Excellent customer service. Thank you.
    Response from TrustFord Ballymena
    Hi Aaron, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Steven receives recognition for his fantastic customer service which he provided to you. Kind regards, Janet
  • Rating 5.0
    Brilliant service and staff nothing is to much for them ☺️
    Response from TrustFord Ballymena
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Very helpful and made the process very easy to understand.
    Response from TrustFord Ballymena
    Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Janet
  • Rating 5.0
    Catherine was very professional and explained everything very clearly she kept in touch with me at evey stage im very happy with my experience with ford thank you.
    Response from TrustFord Ballymena
    Hi Patricia, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Catherine receives recognition for her fantastic customer service which she provided to you. Kind regards, Janet
  • Rating 2.0
    Shocking, that’s how my experience was. Service centre hadn’t a clue, left me stranded for 4hrs while my car was with them. Totally unprofessional from start to finish.
    Response from TrustFord Ballymena
    Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth.
  • Rating 5.0
    Excellent service
    Response from TrustFord Ballymena
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Excellent all around.
    Response from TrustFord Ballymena
    Hello Sandra W.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Josh was great from Start to finish. Answered every question I asked and was very knowledgeable and helpful. Came out to the car with us and went all the buttons and explained all the different modes etc.
    Response from TrustFord Ballymena
    Hi Robert, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Josh receives recognition for his fantastic customer service which he provided to you. Kind regards, Janet
  • Rating 5.0
    Catherine and the team were all brilliant 100%
    Response from TrustFord Ballymena
    Thank you so much for your kind words! We are so happy to hear that Catherine was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Had a great experience Catherine Courtney was very pleasant and helpful and explained everything we needed to know she is a credit to your company John Mawhinney
    Response from TrustFord Ballymena
    Hi John, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Catherine, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Steven was excellent st his job very friendly and helpful. He talked to me over all the details of the mobility scheme how it worked. He showed me the car and went thru every detail of the car thoroughly. Definitely would recommend Steven to anyone
    Response from TrustFord Ballymena
    Hi Karen, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that *Steven receives recognition for his fantastic customer service which he provided to you. Kind regards, Janet
  • Rating 5.0
    Steven in trust Ford Ballymena, was a pleasure to deal with from start to finish. Any questions I had he was able to answer them. Steven kept me up to date with throughout the application process. I would recommend anyone to purchase a Ford from Trust Ford Ballymena. I think I have found my new go to dealership.
    Response from TrustFord Ballymena
    Hi Danielle, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your application experience with Steven, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Great customer service, very helpful
    Response from TrustFord Ballymena
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Excellent customer service in every aspect .. from doing all the necessary checks with the car and providing transport for me while I had to wait for the service. Very friendly and accommodating.
    Christine M.
    Response from TrustFord Ballymena
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Catherine at Ford Ballymena help me with getting my new car. She explained everything so well and made sure I was comfortable with all the details. Great service. Thank you.
    Response from TrustFord Ballymena
    Hi Lydia, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Catherine, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Excellent customer service. Explain everything about how it works and then showed me all about the car also. Steven was a lovely fella very friendly and was able to help me with the questions I asked.
    Response from TrustFord Ballymena
    Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that Steven receives the recognition he deserves and forward this to the management for you. Thank you Janet
  • Rating 5.0
    They were very easy to talk to and understanding and they helped me to pick my new car for DLA she done a fantastic job can't find her enough
    Response from TrustFord Ballymena
    Thank you so much for your kind words! We are so happy to hear that TrustFord Ballymena was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Fantastic customer service as always
    Response from TrustFord Ballymena
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet

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