Motability Scheme at TrustFord Ballymena

4.9
Rating 4.9
(194 reviews)
08:30 - 18:00 08:30 - 20:00 08:30 - 20:00 08:30 - 18:00 08:30 - 15:00Closed Today Closed Today

Welcome to TrustFord Ballymena

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

TrustFord Ballymena can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact TrustFord Ballymena on 02825661727 to make an appointment with our Motability specialist.

Contact information

Address
Pennybridge Industrial Estate
Ballymena BT42 3HB
GB
Phone Number
Call TrustFord Ballymena on 028 2566 1727
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 20:00 08:30 - 20:00 08:30 - 18:00 08:30 - 15:00Closed Today Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 20:00
Wednesday08:30 - 20:00
Thursday08:30 - 18:00
Friday08:30 - 15:00
SaturdayClosed
SundayClosed

Motability Scheme specialists:

  • Catherine Courtney
  • Steven Kelly
  • Joshua Catterson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:45 - 18:00
Tuesday07:45 - 18:00
Wednesday07:45 - 18:00
Thursday07:45 - 18:00
Friday07:45 - 17:45
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • David Billings
  • Ryan Aiken
  • Lucy Frampton
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Ballymena

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Ballymena

  • Rating 5.0
    Brilliant Experience From Steven Kelly. All seamless from start to finish
  • Rating 4.0
    Quick and efficient process, all staff encountered were knowledgeable and pleasant.
    Response from TrustFord Ballymena
    Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Janet
  • Rating 5.0
    Was quick and easy so grateful
    Response from TrustFord Ballymena
    Thank you for your high star rating.
  • Rating 5.0
    Thank you very much for the staff and the experience YS BOB DWYER
    Response from TrustFord Ballymena
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Was well looked after,it all went very smoothly from start to finish,very happy with the service provided and will recommend to others,
    Regards Charles Handley.
    Response from TrustFord Ballymena
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserve. Many thanks Janet
  • Rating 5.0
    Katherine is very pleasant and helpful nothing is too much trouble
    Response from TrustFord Ballymena
    Thank you for the great review and the feedback on Katherine, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Very helpful team. My car was in for an oil change and it was quick and easy. I waited while they carried this out.
    Response from TrustFord Ballymena
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Great service,had to wait on my car, and as much tea or coffee as you like in the waiting room,plus video of what was going on, 10 out of 10 from me.
    Response from TrustFord Ballymena
    Thank you for taking the time to leave us this great 5 star review Samuel! Kind regards,
  • Rating 5.0
    Fast and complete examination
    Response from TrustFord Ballymena
    We're thrilled to see that you enjoyed your visit with us.
  • Rating 5.0
    All staff were very welcoming. Catherine was excellent in helping me identify what I needed in my car and kept me well informed about every stage. Very friendly and was focused on meeting my needs
    Response from TrustFord Ballymena
    Hi Nichola, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Catherine receives recognition for her fantastic customer service which she provided to you. Kind regards, Janet
  • Rating 5.0
    Steven was great from the day we met until handover day he was excellent at his job
    Response from TrustFord Ballymena
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Steven receives the recognition he deserves. Many thanks Janet
  • Rating 5.0
    Customer service good friendly welcoming service
    Response from TrustFord Ballymena
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    From the moment I rang to make an inquiry about an appointment at Ford Ballymena, I was treated so well. The customer service is truly second to none. Steven excels at his job, was patient, so kind with my son, and talked me through everything. He rang me weekly with updates on my order and was nothing but a ray of sunshine. He truly is a credit to Ford. Especially because I’ve heard so many people having bad experiences with their motability at dealers, they clearly haven’t been to Ford Ballymena. I could not recommend them enough, and Steven for all his help and expertise.
    Response from TrustFord Ballymena
    Hi Amelia, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Steven receives recognition for his fantastic customer service which he provided to you. Kind regards, Janet
  • Rating 5.0
    Very helpful and keeping us notified with all the updates..
    Response from TrustFord Ballymena
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0

    Response from TrustFord Ballymena
    Thank you for your high star rating.
  • Rating 5.0
    Response from TrustFord Ballymena
    Thank you for your high star rating.
  • Rating 5.0
    Catherine was really great and listened to what I needed in a car, very friendly and took the time to ensure I understood everything
    Response from TrustFord Ballymena
    Hi Nichola, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your application experience with Catherine, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    First class have no complaints thanks
    Response from TrustFord Ballymena
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0
    First class staff, looked after really well,highly recommended.


    Response from TrustFord Ballymena
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0
    Good as per normal
    Response from TrustFord Ballymena
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet

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