Motability Scheme at TrustFord Ballymena

4.9
Rating 4.9
(261 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 20:00 08:30 - 20:00 08:30 - 18:00 09:00 - 15:00Closed Today
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Welcome to TrustFord Ballymena

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

TrustFord Ballymena can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact TrustFord Ballymena on 02825661727 to make an appointment with our Motability specialist.

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Contact information

Address
Pennybridge Industrial Estate
Ballymena BT42 3HB
GB
Get directions
Phone Number
Call TrustFord Ballymena on 028 2566 1727
028 2566 1727
028 2566 1727
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 20:00 08:30 - 20:00 08:30 - 18:00 09:00 - 15:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 20:00
Thursday08:30 - 20:00
Friday08:30 - 18:00
Saturday09:00 - 15:00
SundayClosed

Motability Scheme specialists:

  • Catherine Courtney
  • Steven Kelly
  • Joshua Catterson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:45 - 18:00
Tuesday07:45 - 18:00
Wednesday07:45 - 18:00
Thursday07:45 - 18:00
Friday07:45 - 17:45
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • David Billings
  • Pamela Gibson
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Ballymena

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Ballymena

  • Rating 5.0
    Staff were helpful and efficient. The service was completed fairly quickly.
    Response from TrustFord Ballymena
    Dear Samuel

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our staff helpful and efficient, and that your service was completed quickly. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations.

    At TrustFord Ballymena, we strive to provide the best possible service to all our customers, and your positive experience is a testament to our team's dedication. If there’s anything more we can do for you in the future, please don’t hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Janet
    TrustFord Ballymena Team
  • Rating 5.0
    Fantastic to deal with staff very friendly. Helped with everything I needed including coming out with me to test drive as I'd never driven an automatic before. That made it so much easier than just collecting keys and leaving with no clue about some things in the car.
    Response from TrustFord Ballymena
    Hi Lisa,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with our team at TrustFord Ballymena. It's great to know that our staff could assist you with everything you needed, especially during your first automatic test drive. We always aim to make the process as smooth and informative as possible for our customers. Your feedback is greatly appreciated, and we look forward to seeing you again in the future!

    Best regards,
    The TrustFord Ballymena Team
  • Rating 5.0
    Catherine was very knowledgeable, patient and kind.
    Response from TrustFord Ballymena
    Dear Mary

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Catherine was able to assist you with such knowledge, patience, and kindness. Providing excellent service is our top priority, and it’s always rewarding to know when we’ve succeeded.

    Your perfect rating means a lot to us and motivates our team to continue delivering the best experience possible. If there’s anything else we can do for you, please don’t hesitate to reach out.

    Warm regards,

    The TrustFord Ballymena Team
  • Rating 5.0
    Steven got me sorted with my new Kuga st line x within a week... First class service and I would highly recommend Trust Ford Ballymena
    Response from TrustFord Ballymena
    Hello Daniel,

    Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that Steven was able to assist you in getting your new Kuga ST Line X so quickly and that you were pleased with the service you received. Your recommendation means a lot to us, and we're delighted to have earned your trust. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your new vehicle!

    Best regards,
    The TrustFord Ballymena Team
  • Rating 5.0
    Brilliant service
    Response from TrustFord Ballymena
    Hello Samuel

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a brilliant experience with our service at TrustFord Ballymena. Providing exceptional service is our top priority, and it's always rewarding to know when we've met our customers' expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Ballymena Team
  • Rating 5.0
    Trustford Ballymena couldn’t have been any more helpful, as usual, they went above and beyond for me! A special shout out to Catherine and Steven, just THE BEST!! LOVE my new Kuga!! 💕
    Response from TrustFord Ballymena
    Dear Sharon

    Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us at TrustFord Ballymena. It's fantastic to know that Catherine and Steven were able to provide you with the exceptional service you deserve. We are delighted that you love your new Kuga, and we hope it brings you many enjoyable journeys. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible.

    Thank you once again for your kind words and support.

    Best regards,
    The TrustFord Ballymena Team
  • Rating 5.0
    Easy booking my car for service. Mot ability personal were extremely helpful.
    Response from TrustFord Ballymena
    Hello William

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found the booking process easy and that our Motability team was extremely helpful. Providing excellent service is our top priority, and your feedback is a great encouragement to our team. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Ballymena Team
  • Rating 5.0
    Very helpful and friendly
    Response from TrustFord Ballymena
    Hello Collette,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team at TrustFord Ballymena to be helpful and friendly. Your feedback is incredibly important to us, and it’s great to know that we were able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Ballymena Team
  • Rating 5.0
    Very nice gentleman answered all questions I was very pleased with my vist.
    Response from TrustFord Ballymena
    Dear Charlene

    Thank you so much for taking the time to share your positive experience with us at TrustFord Ballymena. We are thrilled to hear that you were pleased with your visit and that our team member was able to answer all your questions. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back soon.

    Best regards,
    The TrustFord Ballymena Team
  • Rating 5.0
    Steven Kelly is very welcoming and pleasant man. Expert knowledge on the ford range. Very smooth and enjoyable experience
    Response from TrustFord Ballymena
    Dear Liza

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a smooth and enjoyable experience at TrustFord Ballymena. Steven Kelly is indeed a valued member of our team, and we are delighted to know that his welcoming nature and expert knowledge made your visit memorable.

    Your positive review is greatly appreciated, and it motivates us to continue providing excellent service to all our customers. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at TrustFord Ballymena.

    Best regards,

    Janet
    TrustFord Ballymena Team
  • Rating 5.0
    Brilliant
    Response from TrustFord Ballymena
    Hi George,

    Thank you so much for your brilliant review! We're thrilled to hear that you had a great experience with us at TrustFord Ballymena. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Ballymena Team
  • Rating 5.0
    Was excellent very helpful and friendly dedicated to her job
    Response from TrustFord Ballymena
    Hello John

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service excellent and that our team member was helpful and friendly. We are dedicated to providing the best experience possible, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Ballymena.

    Best regards,
    The Motability Scheme Team at TrustFord Ballymena
  • Rating 5.0
    Friendly and informative…Stephen explained everything clearly
    Response from TrustFord Ballymena
    Dear Mavis,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at TrustFord Ballymena. It's fantastic to know that Stephen was able to provide you with clear and informative assistance. We strive to offer the best service possible, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    The TrustFord Ballymena Team
  • Rating 5.0
    Very helpful with assisting on car trying out
    Response from TrustFord Ballymena
    Dear Sharon

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you found our assistance helpful during your car trial experience. At TrustFord Ballymena, we strive to provide the best service possible, and it's wonderful to know that we met your expectations.

    Your feedback is greatly appreciated and motivates us to continue delivering excellent service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Janet
    TrustFord Ballymena Team
  • Rating 5.0
    Very help full
    Response from TrustFord Ballymena
    Hello William,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our service very helpful. At TrustFord Ballymena, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Ballymena Team
  • Rating 5.0
    They are very helpful and friendly
    Response from TrustFord Ballymena
    Dear Alfred

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team at TrustFord Ballymena to be helpful and friendly. Providing excellent service is our top priority, and your feedback is incredibly rewarding.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Ballymena Team
  • Rating 5.0
    Excellent
    Josh was fantastic so patient and understanding an all round great guy
    Response from TrustFord Ballymena
    Dear Dominica

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us at TrustFord Ballymena. Josh will be delighted to know that his patience and understanding made a positive impact on your visit. We strive to provide the best service possible, and your feedback is incredibly valuable to us.

    If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Warm regards,

    The TrustFord Ballymena Team
  • Rating 5.0
    Catherine was excellent showed me everything and reassured me I could contact if I needed further information.
    Response from TrustFord Ballymena
    Dear Rosemary

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Catherine provided you with excellent service and reassurance. It's great to know that she was able to show you everything you needed and made you feel comfortable reaching out for further information.

    Your feedback is incredibly valuable to us, and we are delighted that you had a positive experience at TrustFord Ballymena. If you have any more questions or need assistance in the future, please don't hesitate to contact us.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Janet
    TrustFord Ballymena Team
  • Rating 5.0
    Great customer service made to feel welcomed and respect is mutual. Thank You
    Response from TrustFord Ballymena
    Hello Noel E.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you felt welcomed and respected during your visit to TrustFord Ballymena. Providing great customer service is something we strive for every day, and it's rewarding to know that our efforts have made a positive impact on your experience.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The TrustFord Ballymena Team
  • Rating 5.0
    Very friendly staff. Process was easy from start to finish.
    Response from TrustFord Ballymena
    Hello Danielle,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff friendly and that the process was easy from start to finish. Providing excellent service is our top priority, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Ballymena.

    Best regards,
    The TrustFord Ballymena Team

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