Motability Scheme at TrustFord Ballymena

5.0
Rating 5.0
(22 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 09:00 - 15:00Closed Today

Welcome to TrustFord Ballymena

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

TrustFord Ballymena can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact TrustFord Ballymena on 02825661727 to make an appointment with our Motability specialist.

Contact information

Address
Pennybridge Industrial Estate
Ballymena BT42 3HB
GB
Phone Number
Call TrustFord Ballymena on 028 2566 1727
Email
Reviews
Visit dealer website

Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 09:00 - 15:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 18:00
Saturday09:00 - 15:00
SundayClosed

Motability Scheme specialists:

  • Catherine Courtney
  • Steven Kelly
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:45 - 18:00
Tuesday07:45 - 18:00
Wednesday07:45 - 18:00
Thursday07:45 - 18:00
Friday07:45 - 17:45
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • David Billings
  • Ryan Aiken
  • Lucy Frampton
We recommend calling and booking an appointment before visiting.
Click pin to expand map

Accessibility features at TrustFord Ballymena

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Ballymena

  • Rating 5.0
    Coudnt be better .
    Response from TrustFord Ballymena
    Hello Charles W.. Thank you for taking the time to leave us a review about your visit. Janet
  • Rating 5.0
    Catherine was a great help when choosing our next car
    Response from TrustFord Ballymena
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Excellent customer service , Steven was more than helpful he explained everything perfectly and put me at ease when I said I didn't know if I would like the car I choose but I am so glad I listened to him cause I love the car it is so easy to drive and Steven explained everything to a t that the car done I have to say he felt more like a friend than a salesman he is so down to earth I would definitely recommend him and if you could I would give him 10 ๐ŸŒŸ . I will definitely deal with him in the future .
    Response from TrustFord Ballymena
    Hi Jolene, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Steven, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Great customer service and dealing with Stephen Kelly was a absolute dream and kept us in the loop with everything that was happening with car. The rest of the team was brilliant also. I will definitely be back with trustford Ballymena in the near future. Thank u so much everyone..๐Ÿ˜ƒ๐Ÿ˜ƒ
    Response from TrustFord Ballymena
    Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Stephen and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Janet
  • Rating 5.0
    Excellent
    Catherine was very friendly, approachable and knowledgable - she made the process very smooth and easy
    Response from TrustFord Ballymena
    Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that Catherine receives the recognition he deserves and forward this to the management for you. Thank you James
  • Rating 5.0
    Fantastic to deal with Catherine Courtney,as she kept in touch with me throughout my time waiting on my car to be delivered . She couldnโ€™t do enough for me would definitely recommend her to others. I would just like to thank her for everything she done for me . I would also like to add that she is a great role model for ford Ballymena we. Elaine wightman
    Response from TrustFord Ballymena
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Catherine receives the recognition he deserves. Many thanks Elaine
  • Rating 5.0
    I received a fantastic level of customer service at TrustFord Ballymena .Catherine provided a very professional ,knowledgeable and friendly service during what can be an extremely stressful time . A time to suit us was arranged and again confirmed on the day to pick up our new car ,we again were greeted by a friendly team, offered tea and coffee and after the car handover we received a beautiful box of TrustFord cupcakes which is a lovely touch ! I have never received service like this in a car dealership before and would recommend TrustFord to all of my friends and family .A delightful experience from start to finish .This standard of customer service has been consistent throughout our experience with Catherine at TrustFord Ballymena and is to be commended ! Thank you !
    Response from TrustFord Ballymena
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Catherine receives the recognition she deserves. Many thanks Joan.
  • Rating 5.0
    Super. Service from a very engaged lady Catherine 100%from start to finish This our second car ,,I cannot recall the last people (Toyota)giving us as much of a courtesy call ,,she is a credit to trust ford Well done catherine
    Response from TrustFord Ballymena
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Catherine receives the recognition he deserves. Many thanks Julie
  • Rating 5.0
    Great service and Catherine was fantastic
    Response from TrustFord Ballymena
    We are delighted to hear that you had a positive experience that the staff were friendly and helpful, thank you Robin
  • Rating 5.0
    Cathrine was absolutely amazing with me , I have been dealing with a lot of stress and picked up on it and was so understanding , And has offered her services for me to call back up and see her to go threw the car again with me , If I could give her 100 out of 100 I would .. I would highly recommend her to any one I no to deal with her when going for car mobility or finance to deal with .. I canโ€™t explain in this how much she helped me with the whole process from start to finish , With regular updates on the car ..
    Response from TrustFord Ballymena
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Cathrine receives the recognition he deserves. Many thanks Deaglan
  • Rating 5.0
    Catherine from Ballymena was more than helpful keeping me up to date throughout the whole process. Great experience. Thank you
    Response from TrustFord Ballymena
    It is great to know that you would rate us as 5 stars Stephen, thank you for taking the time to leave us this great review! We will ensure Catherine receives the feedback. Many thanks
  • Rating 5.0
    Excellent customer service
    Response from TrustFord Ballymena
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Excellent/friendly customer service. Great cup of coffee โ˜•. Extremely helpful and take there time with you
    Response from TrustFord Ballymena
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received. We are so happy to hear you had such a great experience.
  • Rating 5.0
    Great service as always
    Response from TrustFord Ballymena
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Very helpful
    Response from TrustFord Ballymena
    Thank you very much for taking the time to leave this feedback. I am glad everything went smoothly for you, and I will pass your comment back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Catherine Courtney made us feel welcome and made the whole experience great and the paperwork understandable , we weren't made to feel rushed ,we were offered tea or coffee and any questions were answered quickly, Catherine was very knowledgeable about the scheme and the products on offer and also very understanding with regards to my personal requirements , I would 100 percent recommend Trust Ford to anyone for a smooth trouble free experience of which can be a very stressful time for anyone needing to use this scheme
    Response from TrustFord Ballymena
    Hi Joan, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Catherine receives recognition for her fantastic customer service which she provided to you. Kind regards, Janet
  • Rating 5.0
    Excellent service from Catherine many thanks again Gery๐Ÿ˜€
    Response from TrustFord Ballymena
    Hi Gerald, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Catherine, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Customer service was excellent!!!
    Response from TrustFord Ballymena
    Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Janet
  • Rating 5.0
    Very happy with staff and service
    Response from TrustFord Ballymena
    Hello Jennifer, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
  • Rating 5.0
    Customer service was very good and Catherine kept me up to date on all movement of my Ford puma from start to finish to I received it and also Catherine went through everything when i went to pick it up, I'm very happy with everything and love my new car thank you Catherine and to all at trustford very happy customer ๐Ÿ˜Š
    Response from TrustFord Ballymena
    Hi Janice, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Catherine, we hope to see you again soon! Kind regards, Janet
Displaying reviews 1 - 3 out of the 20 most recent
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