Motability Scheme at TrustFord Ballymena

4.9
Rating 4.9
(221 reviews)
08:30 - 18:00 08:30 - 20:00 08:30 - 20:00 08:30 - 18:00 08:30 - 15:00Closed Today Closed Today

Welcome to TrustFord Ballymena

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

TrustFord Ballymena can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact TrustFord Ballymena on 02825661727 to make an appointment with our Motability specialist.

Contact information

Address
Pennybridge Industrial Estate
Ballymena BT42 3HB
GB
Phone Number
Call TrustFord Ballymena on 028 2566 1727
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 20:00 08:30 - 20:00 08:30 - 18:00 08:30 - 15:00Closed Today Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 20:00
Wednesday08:30 - 20:00
Thursday08:30 - 18:00
Friday08:30 - 15:00
SaturdayClosed
SundayClosed

Motability Scheme specialists:

  • Catherine Courtney
  • Steven Kelly
  • Joshua Catterson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:45 - 18:00
Tuesday07:45 - 18:00
Wednesday07:45 - 18:00
Thursday07:45 - 18:00
Friday07:45 - 17:45
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • David Billings
  • Ryan Aiken
  • Lucy Frampton
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Ballymena

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Ballymena

  • Rating 5.0
    We had a great experience at ford steven really put us at ease and made us feel comfortable he explained everything about the car and made sure it was suited to r needs he couldn’t have been nicer r do enough for us he is an asset to ford thanks Steven
    Response from TrustFord Ballymena
    Hello Gerard,

    Thank you so much for taking the time to share your wonderful experience with us at TrustFord Ballymena. We're thrilled to hear that Steven made you feel at ease and ensured you found the perfect car to suit your needs. It's always our goal to provide exceptional service, and your feedback confirms that Steven is indeed an asset to our team. We truly appreciate your kind words and your 5-star rating. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The TrustFord Ballymena Team
  • Rating 5.0
    Treated like royalty a great experience from start to finish
    Response from TrustFord Ballymena
    Dear Mary S.,

    Thank you so much for your wonderful review! We are thrilled to hear that you felt treated like royalty during your visit to TrustFord Ballymena. Providing a great experience from start to finish is our top priority, and your feedback assures us that we are on the right track. We truly appreciate your kind words and look forward to welcoming you back in the future.

    Best regards,
    The TrustFord Ballymena Team
  • Rating 5.0
    Everything perfect from start to finish thank you
    Response from TrustFord Ballymena
    Hello Mary,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with us was perfect from start to finish. Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again at TrustFord Ballymena.

    Best regards,
    The Motability Scheme Team at TrustFord Ballymena
  • Rating 5.0
    Excellent in all aspects
    Response from TrustFord Ballymena
    Hello Chakira H.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service excellent in all aspects. At TrustFord Ballymena, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Ballymena Team
  • Rating 5.0
    Excellent customer service kept up to date throughout
    Response from TrustFord Ballymena
    Dear Linda H.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had an excellent experience with our customer service and that you felt well-informed throughout your visit. At TrustFord Ballymena, we strive to provide the best service possible, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Warm regards,

    The TrustFord Ballymena Team
  • Rating 5.0
    Fantastic all round service, colected and returned my car in 1 day.
    Response from TrustFord Ballymena
    Hello Tasman D.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience with our service and that we were able to collect and return your car in just one day. Providing efficient and high-quality service is always our top priority, and your feedback truly means a lot to us. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Ballymena Team
  • Rating 5.0
    Josh was very helpful
    Response from TrustFord Ballymena
    Dear Sharon M.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that Josh was able to assist you effectively and that you had a positive experience at TrustFord Ballymena. Your feedback is greatly appreciated and will be shared with Josh and the rest of our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The TrustFord Ballymena Team
  • Rating 5.0
    Very good and explained everything so well
    Response from TrustFord Ballymena
    Dear Martha G.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a very good experience with us and that everything was explained so well. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again at TrustFord Ballymena.

    Best regards,
    The TrustFord Ballymena Team
  • Rating 5.0
    Steven Kelly was lovely and made me very comfortable with the way he handled the sale. Definitely recommend him to anyone in trust ford ballymena.
    Response from TrustFord Ballymena
    Hello Maxine,

    Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Steven Kelly made your experience comfortable and enjoyable. It's always our goal to provide exceptional service, and we're delighted to know that Steven exceeded your expectations. Your recommendation means a lot to us, and we truly appreciate your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Ballymena Team
  • Rating 5.0
    Picked my car up serviced it cleaned it inside and out sent me a video of the inspection. Delivered the car back out .
    Great service and polite young man
    Response from TrustFord Ballymena
    Dear Susan S.,

    Thank you so much for taking the time to share your positive experience with us at TrustFord Ballymena. We are thrilled to hear that you were satisfied with the service you received, including the thorough inspection and cleaning of your car. Our team takes great pride in delivering excellent customer service, and it’s wonderful to know that the polite young man who assisted you made a positive impression.

    Your feedback is greatly appreciated and serves as a great motivation for our team to continue providing top-notch service. If there is anything else we can do for you in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at TrustFord Ballymena.

    Best regards,

    [Your Name]
    TrustFord Ballymena Team
  • Rating 5.0
    As always Stephen at Trust Ford was amazing! He spent time talking me through what car would be more beneficial to help with my disability and then helped me choose the right one. Would highly recommend this company.
    Response from TrustFord Ballymena
    It is great to know that you would rate us as 5 stars Jacqueline, thank you for taking the time to leave us this great review! Kind regards,
  • Rating 5.0
    I would say it was excellent. This was my first time applying for a car and I found Catherine most helpful.
    Response from TrustFord Ballymena
    Thank you so much for your kind words! We are so happy to hear that Catherine was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Catherine motability girl was so helpful...explained everything..Really good at her job ...
    Response from TrustFord Ballymena
    Hi Mark, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Catherine receives recognition for her fantastic customer service which she provided to you. Kind regards, Janet
  • Rating 5.0
    Absolutely fantastic great customer support very helpful
    Response from TrustFord Ballymena
    Hi Joseph, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with TrustFord Ballymena, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Joshua was great and very informative. Excellent experience
    Response from TrustFord Ballymena
    Hi Matthew, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Joshua, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Brilliant thank you for the service
    Response from TrustFord Ballymena
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Excellent service and experience with motability scheme. Joshua was perfect
    Response from TrustFord Ballymena
    Thank you so much for your kind words! We are so happy to hear that Joshua was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Steven the salesman was very helpful and friendly when handing over the car
    Response from TrustFord Ballymena
    Thank you so much for your kind words! We are so happy to hear that Steven was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Brilliant experience overall really nice time with Steven couldn't do enough kept me informed at all times
    Response from TrustFord Ballymena
    Hi Daniel, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Steven receives recognition for his fantastic customer service which he provided to you. Kind regards, Janet
  • Rating 5.0
    Very helpful.
    Response from TrustFord Ballymena
    Thank you for your kind words - we're glad to have been of service!

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