Motability Scheme at Arnold Clark Kia Aberdeen

4.6
Rating 4.6
(54 reviews)
09:00 - 20:00 09:00 - 20:00 09:00 - 20:00 09:00 - 20:00 09:00 - 20:00 09:00 - 17:00 11:00 - 17:00
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Contact information

Address
Hillview Road
Aberdeen AB12 3HB
GB
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Phone Number
Call Arnold Clark Kia Aberdeen on 01224 010504
01224 010504
01224 010504
Website

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Email

Email us

Feedback

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Reviews

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Showroom details
09:00 - 20:00 09:00 - 20:00 09:00 - 20:00 09:00 - 20:00 09:00 - 20:00 09:00 - 17:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 20:00
Tuesday09:00 - 20:00
Wednesday09:00 - 20:00
Thursday09:00 - 20:00
Friday09:00 - 20:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Brian Thomson
  • Michael Ross
  • Abigail Hull
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday07:30 - 18:00
SundayClosed

Motability service specialists:

  • Sarah Marnoch
  • Blanka Kwiecien Zielonka
We recommend calling and booking an appointment before visiting.
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Accessibility features at Arnold Clark Kia Aberdeen

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Arnold Clark Kia Aberdeen

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Arnold Clark Kia Aberdeen can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Arnold Clark Kia Aberdeen on 01224010504 to make an appointment with our Motability specialist.

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Reviews at Arnold Clark Kia Aberdeen

  • Rating 5.0
    Was a very easy experience.. Carla is lovely and made me feel so at ease and comfortable as i had never had to do this before ..
    Response from Arnold Clark Kia Aberdeen
    Hi! We appreciate the five-star rating!
    Arnold Clark Team
  • Rating 5.0
    Good efficient service, friendly staff.
    Response from Arnold Clark Kia Aberdeen
    It's great to see such a positive review about your experience! We hope to see you again!

    Arnold Clark Team
  • Rating 5.0
    The disability Representative Mike Ross has a wonderful manner and gets everything done that is required. His efficiency made the change over easy and hassle free.
    Response from Arnold Clark Kia Aberdeen
    Thank you for taking the time to leave us a review. We look forward to helping you again in the future.

    Arnold Clark Team
  • Rating 5.0
    Staff are very friendly
    Response from Arnold Clark Kia Aberdeen
    Hi John,
    Thank you for your five stars!

    Arnold Clark Team
  • Rating 5.0
    This was our 2nd car through motability
    And Michael Ross was his usual happy, very professional man, always makes sure you understand everything, first class salesman
    Response from Arnold Clark Kia Aberdeen
    Hi John!

    We are so grateful for your kind words. We wish you many happy miles in your lovely new car!

    Richard,
    Arnold Clark
  • Rating 3.0
    I was hoping for a valet inside the car,but they just washed outside.bit dissapointed about that
    Response from Arnold Clark Kia Aberdeen
    Hi Eileen,

    We're sorry you had a mixed experience with us. We hope you enjoy your new car!

    Richard,
    Arnold Clark
  • Rating 5.0
    Great customer service. Michael was extremely helpful with the whole process
    Response from Arnold Clark Kia Aberdeen
    Hi Sarah, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

    Arnold Clark Team
  • Rating 5.0
    Fantastic customer service your sales man explained everything to me he even set up my radio stations and my mobile. He even entertained my granddaughter who is 11 months he was really just the best. He deserves all his 5 🌟. Thank you for making it easy for me.Karin Reid
    Response from Arnold Clark Kia Aberdeen
    Thank you for the 5-star review

    Imogene
    Arnold Clark
  • Rating 5.0
    Abbie was fantastic explained all the Motability Scheme to me as this is the first time I have used the scheme.
    She was understanding to my needs and made the experience perfect. Asset to your company and a fantastic member of the motability side of your company.
    Response from Arnold Clark Kia Aberdeen
    Thank you for the 5-star review.

    Imogene
    Arnold Clark
  • Rating 5.0
    Everyone involved with my car service were excellent. Lorraine Wilson
    Response from Arnold Clark Kia Aberdeen
    Thank you for the 5-star review.

    Imogene
    Arnold Clark
  • Rating 5.0
    Excellent experience from start to finish. Everything was explained in a very clear way with all questions answered with a nothing is too much trouble attitude. Totally delighted with my new vehicle.
    Response from Arnold Clark Kia Aberdeen
    Thank you for the 5-star review.

    Imogene
    Arnold Clark
  • Rating 1.0
    Honestly the worst customer service experienced during time with motobility
    Car was in from 8.15 am, told needed new tyres all 4, even though the rear driver side tyre was replaced the week before. All 4 had cracks even the new tyre!
    I was told at 11am that the car would not be ready that day and there was no courtesy vehicle available. I was stranded in Aberdeen.
    My daughter had to hire a vehicle to take me home and for my appointments the next day.
    I was told the car would be ready the following day.
    The next day at 2pm I had to phone and ask if the car was ready and then told no it was not going to be.
    Wait, I had to phone no one called me.
    Told she was on the desk herself.
    Eventually the car was ready the third day at 4pm.
    There was no tyres in the whole of Arnold Clark supposedly.
    Just shockingly awful!!!
    Never ever will I place an order with Arnold Clark again for a motability vehicle
    Response from Arnold Clark Kia Aberdeen
    Hi Isabella, Thank you for your review. I'm sorry to read you have had this experience. Feel free to contact our Customer Services team if you would like to discuss this further: 01416481088 or customerservice@arnoldclark.com. Lori, Arnold Clark
  • Rating 5.0
    Excellent service from Michael Ross
    Response from Arnold Clark Kia Aberdeen
    Thank you for the 5-star review.

    Imogene
    Arnold Clark
  • Rating 5.0
    Excellent service from Michael Ross
    Response from Arnold Clark Kia Aberdeen
    Thank you for the 5-star review

    Imogene
    Arnold Clark
  • Rating 5.0
    Good customer service
    Response from Arnold Clark Kia Aberdeen
    Thank you for the 5-star review
    Imogene
    Arnold Clark
  • Rating 5.0
    Very helpful and informative,Great service
    Response from Arnold Clark Kia Aberdeen
    Thank you for the 5-star review

    Imogene
    Arnold Clark
  • Rating 4.0
    Mike was great
    Response from Arnold Clark Kia Aberdeen
    Thank you for taking the time to write about your experience.

    Imogene
    Arnold Clark
  • Rating 5.0
    The customer service was excellent, I was hesitant at going in however I was put straight at ease by the lovely receptionist and the salesman I was assigned to.
    Thanks for an over all lovely experience
    Response from Arnold Clark Kia Aberdeen
    We're really pleased you were so happy with the whole experience

    Imogene
    Arnold Clark
  • Rating 5.0
    Fantastic experience Micheal ross was really helpful and explained everything to us so easily and made myself feel at ease
    Response from Arnold Clark Kia Aberdeen
    Thank you for the 5-star review.

    Imogene
    Arnold Clark
  • Rating 5.0
    Great customer service
    Response from Arnold Clark Kia Aberdeen
    Thank you for the 5-star review.

    Imogene
    Arnold Clark

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