Motability Scheme at Arnold Clark Renault Dumfries

4.8
Rating 4.8
(94 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 18:00 11:00 - 18:00
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Contact information

Address
361 Annan Road
Dumfries DG1 3JR
GB
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Phone Number
Call Arnold Clark Renault Dumfries on 013873 40865
013873 40865
013873 40865
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 18:00 11:00 - 18:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 18:00
Sunday11:00 - 18:00

Motability Scheme specialists:

  • Scott Fuller
  • Mark Cherry
  • Michael Williamson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Michelle Wright
  • Molly Taylor
We recommend calling and booking an appointment before visiting.
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Accessibility features at Arnold Clark Renault Dumfries

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Arnold Clark Renault Dumfries

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Arnold Clark Renault Dumfries can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Arnold Clark Renault Dumfries on 01387340865 to make an appointment with our Motability specialist.

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Reviews at Arnold Clark Renault Dumfries

  • Rating 5.0
    Perfect
    Response from Arnold Clark Renault Dumfries
    Hello Linda,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with the Motability Scheme at Arnold Clark Renault Dumfries was perfect. Our team is dedicated to providing the best service possible, and your feedback is a great encouragement to us all.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Arnold Clark Team
  • Rating 4.0
    Took car for first service. Staff very friendly and was given a tea with shortbread. My only gripe was it was supposed to be a waiting appointment and I was there for 3 hours.
    Response from Arnold Clark Renault Dumfries
    Thank you for taking the time to leave a review. We really appreciate your feedback following your recent visit.

    Arnold Clark Team
  • Rating 5.0
    Great was informed all the way
    Response from Arnold Clark Renault Dumfries
    Hello John,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you felt well-informed throughout your experience with the Motability Scheme at Arnold Clark Renault Dumfries. Providing excellent service and keeping our customers updated is very important to us, and your feedback reassures us that we're on the right track. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Arnold Clark Team
  • Rating 5.0
    Very professional
    Response from Arnold Clark Renault Dumfries
    Thank you for your review! We're thrilled to hear you had a positive experience with our team. If there's anything more we can do, please let us know!

    Arnold Clark Team
  • Rating 5.0
    He was faultless from starting to finish
    Response from Arnold Clark Renault Dumfries
    Thank you for your review! Our team is dedicated to providing excellent customer service and we're thrilled to hear that we've met your expectations. We look forward to serving you again in the future!

    Arnold Clark Team
  • Rating 5.0
    Great experience with Scott
    Response from Arnold Clark Renault Dumfries
    Thanks for sharing your review with us and the community. We appreciate your feedback.

    Arnold Clark Team
  • Rating 5.0
    Excellent service highly recommend to anyone
  • Rating 5.0
    Picked up & dropped off vehicle. Very easy to deal with
  • Rating 5.0
    Organising my first ever service having passed recently at the age of 63 made me anxious.
    Arnold Clark went out of their way to help me. The service went fine and everything was explained to me.
    I’d happily recommend them.
  • Rating 5.0
    Very friendly recommended to anyone
  • Rating 5.0
    The service was prompt and efficient. The car was collected and returned to us on time and was cleaned. Very pleased with the staff and customer service.
  • Rating 5.0
    Good customer service & explained everything
  • Rating 5.0
    On time and done quickly and efficiently
  • Rating 5.0
    It was a really simple and a enjoyable experience
  • Rating 4.0
    Arnold Clark Dumfries. Were great with my latest car service, I was able to drop it off the day before and it was done first thing in the morning with text updates and a video of the repair.
    Response from Arnold Clark Renault Dumfries
    Hello,

    Thank you for taking the time to leave us a review. Your feedback is invaluable to us as we strive to offer the best service possible. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We look forward to serving you again in the future.

    Best regards,
    Arnold Clark Team
  • Rating 5.0
    Great service and communication, very pleasant and friendly
  • Rating 5.0
    Excellent service
    Response from Arnold Clark Renault Dumfries
    Hi there,

    Thanks for the kind words about our service! We're so pleased we could be of support!

    Thanks,
    Arnold Clark Team
  • Rating 5.0
    Such a friendly and helpful bunch of people
  • Rating 5.0
    Great service but communication could have been better regarding courtesy car via motability
  • Rating 3.0
    Had my car for 1.5 days and returned without complimentary wash & hoovering of footwells which was listed as done on the invoice.
    Response from Arnold Clark Renault Dumfries
    Hi there,

    Thank you for taking the time to share your feedback with us. I'm sorry to hear about your recent experience with the service at our branch. We strive to provide timely and clear communication, and it seems we fell short in this instance.

    Your feedback is invaluable, and we are committed to addressing these issues to improve our service. If you have any further details or concerns you'd like to discuss, please feel free to reach out to us directly at 0141 648 1088 or customerservice@arnoldclark.com. We hope to have the opportunity to serve you better in the future.

    Kind regards,
    Arnold Clark Team

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