Motability Scheme at Vertu Hyundai Edinburgh East

4.8
Rating 4.8
(303 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Hyundai Edinburgh East

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Hyundai Edinburgh East can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Hyundai Edinburgh East on 03445586987 to make an appointment with our Motability specialist.

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Contact information

Address
22 Seafield Road
Edinburgh
Edinburgh EH15 1ED
GB
Get directions
Phone Number
Call Vertu Hyundai Edinburgh East on 0344 558 6987
0344 558 6987
0344 558 6987
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Cameron Mcewan
  • Connor Clarke
  • Wafa Charfi
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Ryan Weir
  • Alisha Mcnally
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Hyundai Edinburgh East

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Hyundai Edinburgh East

  • Rating 3.0
    Very friendly people in the Service and Showroom. However took 3 hours for a service and no wash at the end. Think they were short staffed
    Response from Vertu Hyundai Edinburgh East
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT3KD2208 Kind regards, Matthew.
  • Rating 5.0
    I have already completed a survey for the Dealership, and all I can say is, Excellent service!
    Response from Vertu Hyundai Edinburgh East
    Hello Carley

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service at Vertu Hyundai Edinburgh East. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Great service, very knowledgeable,Cameron and Wafa are a credit to the company very happy with the whole process.
    Response from Vertu Hyundai Edinburgh East
    Hello Jaime

    Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us at Vertu Hyundai Edinburgh East. Cameron and Wafa will be delighted to know that their efforts made a positive impact on your visit. Your satisfaction is our top priority, and it's fantastic to know that you were happy with the whole process. We look forward to serving you again in the future!

    Best regards, Dawn
    The Motability Scheme Team at Vertu Hyundai Edinburgh East
  • Rating 5.0
    Amazing Cameron McEwan was so nice
    Response from Vertu Hyundai Edinburgh East
    Hello Chanelle

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with Cameron McEwan. Our team at Vertu Hyundai Edinburgh East always strives to provide exceptional service, and it’s fantastic to know that Cameron made your visit memorable.

    Your kind words and perfect rating are greatly appreciated, and they motivate us to continue delivering the best service possible. If there’s anything else we can assist you with, please don’t hesitate to reach out.

    We look forward to welcoming you back in the future!

    Best regards,
    Keith
  • Rating 5.0
    Wafa was friendly, helpful & made the whole process very simple
    Response from Vertu Hyundai Edinburgh East
    Dear Teresa

    Thank you so much for taking the time to share your positive experience with us at Vertu Hyundai Edinburgh East. We are thrilled to hear that Wafa was able to assist you in such a friendly and helpful manner, making the process simple for you. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.

    Best regards,
    Keith
  • Rating 5.0
    Simply excellent.
    Response from Vertu Hyundai Edinburgh East
    Hello John S.,

    Thank you so much for your wonderful review! We're thrilled to hear that you found your experience with us to be simply excellent. Providing top-notch service is our priority, and it's always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Hyundai Edinburgh East.

    Best regards,
    Liza
  • Rating 5.0
    Great
    Response from Vertu Hyundai Edinburgh East
    Hello Christopher

    Thank you so much for your wonderful review and the perfect 5-star rating! We're thrilled to hear that you had a great experience with us at Vertu Hyundai Edinburgh East. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Amazing Services.
    Response from Vertu Hyundai Edinburgh East
    Hello Louis P.,

    Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you found our services amazing. At Vertu Hyundai Edinburgh East, we strive to provide the best experience possible for all our customers, and your feedback is a wonderful affirmation of our efforts.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind regards,
    Matthew
  • Rating 5.0
    Easy service, lovely and friendly staff! Excellent communication throughout entire process.
    Response from Vertu Hyundai Edinburgh East
    Hello Ellie
    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service easy and our staff lovely and friendly. Excellent communication is something we strive for, and it's fantastic to know that we met your expectations throughout the entire process.

    Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Vertu Hyundai Edinburgh East.

    Best regards,

    Dawn

    Vertu Hyundai Edinburgh East
  • Rating 5.0
    Very satisfied as always with Hyundia Edin East. Car was serviced and valeted by early afternoon.
    Response from Vertu Hyundai Edinburgh East
    Hello Gale

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you are very satisfied with your experience at Vertu Hyundai Edinburgh East. It's great to know that your car was serviced and valeted to your satisfaction and ready by early afternoon. We truly appreciate your continued trust in us and look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    This was the first time choosing a Motability Car, we were apprehensive what car would suit us best. After looking at many car showrooms and being very confused we went to Hyundai the staff listened to specific needs. They explained the types of cars suited best to city use, economical to run and environmentally conscious. The material on the seats had to be smooth to aid with manoeuvring in and out so suggested specific models. A boot large enough for a wheelchair, also I have to be able to reach and close the boot with ease. The staff are patient and knowledgeable and explained about insurance and how the scheme worked. I chose a car in stock went for a test drive and we can have the car in 4 working days. Incredible experience and very grateful.
    Response from Vertu Hyundai Edinburgh East
    Hello Zachary,

    Thank you so much for taking the time to share your experience with us at Vertu Hyundai Edinburgh East. We are thrilled to hear that your first Motability car selection process was a positive one. Our team is dedicated to understanding and meeting the specific needs of our customers, and it's wonderful to know that we could assist you in finding a car that suits your lifestyle and requirements.

    We are delighted that you found our staff patient and knowledgeable, and that they could provide you with the information needed about the cars, insurance, and the Motability Scheme. It's great to hear that you found a car that meets your needs and that you were able to take it for a test drive.

    Thank you for choosing us and for your kind words. We hope you enjoy your new car and look forward to assisting you in the future.

    Best regards,

    Dean
  • Rating 2.0
    Ryan was excellent buy no courtesy car as promised.
    Response from Vertu Hyundai Edinburgh East
    Dear Margaret,

    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref YXT2MT2805 Kind regards, Dean
  • Rating 5.0
    Cool
    Response from Vertu Hyundai Edinburgh East
    Hi Hanna

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a "cool" experience with us at Vertu Hyundai Edinburgh East. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Dean
  • Rating 5.0
    Thank you very much for your help Wafa,
    Response from Vertu Hyundai Edinburgh East
    Hello Asim,

    Thank you for leaving us a great review! We're happy to hear that Wafa was able to help you well. Your feedback means a lot to us and encourages us to keep providing good service. If you have any more questions or need help, please feel free to contact us. We look forward to serving you again soon.

    Best regards,
    Kerry
  • Rating 5.0
    Friendly reception staff and a good service provided. Well happy.
    Response from Vertu Hyundai Edinburgh East
    Hello James B

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with our friendly reception staff and that you were pleased with the service provided. Your satisfaction is our top priority, and it's great to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again at Vertu Hyundai Edinburgh East!

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    First class service hassle free dropped of car using self service check in kept informed all the times thanks Vertu
    Response from Vertu Hyundai Edinburgh East
    Hello Colin

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you experienced first-class service and found our self-service check-in to be hassle-free. Keeping our customers informed is a top priority for us, and it's wonderful to know that we met your expectations. Your kind words and perfect rating mean a lot to our team here at Vertu Hyundai Edinburgh East. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    Very good
    Response from Vertu Hyundai Edinburgh East
    Hello James,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with us at Vertu Hyundai Edinburgh East. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If there’s anything else we can assist you with or if you have any further feedback, please don’t hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    Liza.
  • Rating 1.0
    Dropped car at dealership for me o t at 10.30 am when it was booked in I got told it would be an hour tops so I could just wait for car I never got car back until 1.20 pm so sat in dealership for 3 hours waiting on an mot
    Response from Vertu Hyundai Edinburgh East
    Good afternoon Ryan. We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref YXT1RH0304 Kind regards, Dean
  • Rating 2.0
    Took car in at 9.30 for repair to central locking and service. Went to collect at 5pm and they hadn’t even started just started looking at it!! Told me they didn’t have time to run diagnostics on central locking and I’d have to rebook! Not a happy customer!
    Response from Vertu Hyundai Edinburgh East
    Hi apologies for the experience you had, the management team will contact you directly to discuss, kind regards Dawn
  • Rating 5.0
    Very friendly and professional
    Response from Vertu Hyundai Edinburgh East
    Good afternoon Isabella. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

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